Just tried to book an appointment and the lady spoke zero English could not understand me at all. She booked my appointment and then said it was not available. She then said it was available and then another lady got on the line and said it was not available. Really need to get your act together! read more

Fantastic salon!! I'm always super skeptical when I go to a salon and use a groupon, but this is a place I'm actually going to come back to! Amanda was helpful from start to finish. We chose some out-of-my-comfort-zone colors that turned out to be great (the first person I saw after I left the salon complimented my nails already!) And during the entire time, she kept giving me very useful advice. I was also offered a return trip for the same services at the same groupon price, woohoo! But even without that, they have great weekday specials as well as some "Express" choices. I'll definitely be back, I think I've found a home for my nails, finally!! read more

DO NOT COME HERE! I'd give zero stars if possible. I had an appointment for 1 pm and waited over 30 minutes for someone to get me. There was just two workers here. One already attending walk-in haircuts and the other doing nails. The one doing nails came to me 15 minutes I was there and asked me to go pick out a color; disorganized and confused. She was still the one that would be doing my hair. I had bought a Groupon for hair cut, blow dry and style. I understand there will be extra for longer hair but was not expecting $20!! That's like paying double for the price I paid. This after the stylist pulled my hair band off directly from my hair without permission so she could see my hair length, really?!!! I was so stunned! This raised many red flags. Even if the haircut was free, I would not have her cut my hair. I walked out immediately! Unbelievably bad customer service!! read more

Tried it with a Groupon and was disappointed. Had to make an appointment to use it and when I got there the door was locked. OK, sketchy Houston is sketchy so I waited for someone to come open the door. Told I would have to wait even though I made an appointment. Waited 45 minutes since there were only two stylists. Mani-pedi was OK but she left gaps between where the polish ended and the cuticle started that were very visible. It looked like my nails had been groaning out a week. Will not be returning. read more

I bought a groupon and I called a few times to book an appointment but no one answered. I decided to just come during my lunch break bc I work very close and when I got to the store they were open but the door was locked. I waited for a short time and someone came to the door. There was some confusion on booking an appointment or not. Originally they were going to turn me away but then accepted me. The service was good but I think the whole logistics of trying to get an appointment was a bit frustrating. There are only two women working as well so it is a bit slow. Good place if you live around this area but I probably won't come back bc I need a bit more structure if it will be fit into my lunch schedule. read more

I made an appointment to have my hair cut and was greeted by Nora with a smile. This was not my first experience at New Generation Salon. Nora has been cutting my hair for about four years. I have always been happy with the way my hair looks after seeing Nora. The fresh haircut makes me feel handsome and confident. I had haircuts at other places in the Houston area that were ok. Nora is outstanding! New Generation Salon is conveniently located off I-10 at Hwy6 which was five minutes from my old job in the Energy Corridor. Now I choose to drive twenty miles to get my haircut instead of settling for just ok. I read some of the reviews that are negative. I would not discount someone else's opinion but I don't believe the feedback fairly represents the majority of customers who have experienced New Generation Spa. I noticed that some negative feedback mentions coupons or groupons. The price of my haircut is fair and I tip to demonstrate my grateful appreciation. I could use a coupon to discount the service but I want to pay full price so New Generation Salon will be here when I want my hair cut again by Nora. People write reviews when they are very happy or very unhappy. The other ninety percent of customers don't review their hair cutting professional. I am a happy customer who thinks Nora deserves my time to write a positive review. She took her time to make sure my hair (and eyebrows) looked perfect! read more

I made an appointment a week ahead only to find out it wasn't worth the effort. I called a half hour before my appointment to confirm and was told that, Yes, it was still at noon. I show up only to be completely ignored. In fact, there was only one woman I could see who asked me what I needed. I told her I had an appointment at noon and she said they were busy. I was confused. Two gentleman walk in and a woman from the back comes to the front and greets them. Says nothing to me until I tell her I have an appointment at noon. She looks at the appointment book and says that she needs to check to see if the woman is still coming in because her daughter is sick. I was a little livid because I not only called ahead, but they had my phone number to reschedule if they needed to. The woman walks to the back with her phone, calls the woman (i'm assuming) then walks to one of the gentleman and proceeds to start to give him a hair cut. I ask her if the lady is coming in and she says, Oh, she should be in in about 15-20 minutes. I just got up and left. This salon isn't serious about their customers. read more

I brought my daughter to do her hair she was very pleased, Nora, Amanda, and Synthia were very professional very attentive and making sure that we were very happy with their service if you are looking for a great service this is the place to visit read more

really friendly and clean! Thank you Amanda for all the great beauty tips and making my nails look fabulous!! Emily and the other nail tech too were really sweet too! See ya'll ladies again soon! read more

This place is a joke. I came in at 11:00 am on Saturday, this place is dead, zero customer. Once I entered the store, the girl at the front immediate redeemed my groupon for manicure and pedicure. The lady who did my pedicure didn't take her time to do a good job, the whole time she looked unpleasant. Having said that, the shellac manicure is a joke, I could have done a better job myself, there is a gap on my nail, the polish is not even. She even forgot how many layers she has done on my nails. Will definitely not come back read more

See all

Yeah! finally found a Salon and Spa that not only has Asians doing nails. Can you believe it? They are all very friendly sweet women, that know how much you want to be treated like a queen. Had a little trouble scheduling, but they apologized for the rude woman that took my appointment, and than said that it would not work, than she hung up on me. Amanda is an awesome nail tech, employee and human being! read more

I bought a groupon for my mom as a gift, hoping she could treat herself to a nice haircut... Oh man do I regret choosing this place. The only thing it has going for it is how conveniently located it is to my mom's place. Her experience was just unacceptable. She walked in to get her haircut and the first thing they do is redeem her groupon before she is even sat down to discuss what she would like done! When she tried to explain her desired haircut the lady acted confused, so she asked if she could show her from one of the books they have showing the haircuts.... They told her if she wanted something from the book that it would be extra! This is no way to treat a potential long term customer, just because she is using a groupon... In the end she basically just received a trim and even that was not done well since later that day she noticed some stray hairs that were not cut. read more

I had bought groupon for this place. I made atleast 5 attempts to get an appointment. Evrytime I mentioned groupon they said they will call back with available dates. They never called back!!!My friend had same experience. So one fine day we decided to walk in. We asked if they take walkins for mani and pedi. They said sure we are quiet open come on in. Then we said BTW we have this groupon. Well guess what..... they said ohhhh with groupon u have to make appointments. Bunch of cheaters running this place!!! read more

Update: Came back two days later to get 3 nails re-done because they chipped off. The lady who re-did them for me did a good job. So if you're looking for a shellac manicure just don't let the hispanic girl with short blonde hair do it. read more

I ended up not even using their services. After spending $69 dollars on a groupon for a full highlight, cut and condition they tried charging me an additional $65 due to my hair being "long"...a few inches past my shoulders. I explained to them I had never paid that much more for these services due to the length of my hair, and my hair has been significantly longer than it is now. I would have ended up paying how much I normally pay for these services, defeating the purpose of using groupon. I ended up walking out. The other negative reviews from this place were right on point. The door was looked when I arrived at 4pm on a Saturday, even though the open sign was on. Despite, there being no one else in the salon besides the two workers they had me waiting an additional 10 minutes. I couldn't even tell you if the lady is talented at what she does, but the customer service is horrible!! read more

I bought a groupon on a whim. Had never tried the place but I'm glad I did. I bought it for my grandma as a present. The two nail ladies here are sweet. The place itself is small: two pedi chairs. I came on a Wednesday by appointment. We got this sweet asian lady who was very careful and did a wonderful job on the pedi. I would come back again. They do hair, nails, and massages. One stop shop. read more

Horrible service brought a Groupon for shellac manicure and pedicure. Only got a polish change basically no cuticle remove or anything nails look a mess.. Not worth your money will not be going back read more

Horrible experience!!!! Bought a mani-pedi Groupon....only to be told....."we are not really a nail salon. We are not a hair place. The idea of doing the Groupon was only to get people to come here"! No scraper used for heals....had to ask for it. Told them I was paraffin wax treatment and agreed to pay extra for it. They forget the wax and start painting my nails! No massage what so ever! I could do a better job cutting my cuticles. They cut my skin. When I say it hurts....am told where?? U r not bleeding! Pathetic place. TOTAL WASTE OF TIME AND MONEY! read more

I have been going to this salon for almost two year. I cam with a groupon and after she verified it she gave me my cut. I love Nora, the stylist and owner. She has not done me wrong and I have brought my husband and my mom to her for services. She has given me an exceptional cut and color every time and I could not be more pleased when I walk out of the salon. She is sweet and talented. I have not been disappointed. I highly recommend her services and her specials are fantastic! read more

Best experience I've ever had at a nail salon. Amanda is so sweet and friendly. I'd go get my nails done more often if I lived closer. I loved the entire experience and wanted to find other things to get done. Would recommend her to anyone and told a few people already about how sweet she was. I also brought my niece with me (4 years old) and she got a spa pedicure to stay busy while I was getting a shellac. She had a blast, they were so accomodating, answered all her questions, let her pick out and change her mind a few times on color, then entertained her and made sure her nails dried while I was finishing up my nails. You have to try them, the nail stylist make you feel incredibly comfortable there. read more

Do not go here!!! They will tell you one appt time and write down another. You're time is not important. They will tell you they are sorry but they don't have another appointment for another week. read more

I received a call to reschedule my appointment due to their staff being out. It took 2 hours & 45 minutes for a simple cut & highlights, my hair was still half wet when I left. Towards the end they started rushing things along as it was closing time & they weren't through with my hair. The highlights in the back look great, but the sides...when they started rushing, look horrible. The sides don't match at all. My hair is also uneven in the front. Elena was really great & sweet, as well as the lady at the front desk. The salon could use some cleaning up. I was really looking forward to my highlights & now I regret it. I guess you get what you pay for. read more

Second time I have been, get the first appointment of the day! Nora is great all staff very friendly, and convenient to work!!! Definitely will.keep coming back. read more

I was unimpressed by this place. The lady over the phone was extremely rude. Once I got there they made me wait 20 mins even though I had an appointment and the place was completely empty. Doesn't help that there front door is kept locked. The lady doing my nails was friendly but unorganized and scattered. She couldn't find the color I picked and argued with the other lady about it. I would not recommend this place to anyone. read more

This place SUCKS!!!! I got there at 510 pm.. Left at 10pm.. I wanted ombre hair. It looked like i had a chocolate bowl and then straight bleach. They tried to fix it and it didn't work and then tried to still charge me the full amount of 170.. My hair was to the middle of my back and they cut ot right to my shouldera which is how i wanted but the whole point was to make ot healthy.. They messed up my hair soo bad and still charged me 110.. Because they saod they had to charge me for the time and bleach..i did get my nails done as well which is included in that price and it Sucks!! Never ever will i recommend this place! read more

I bought groupon for this place, and had appointment, but when I got there, they said they had no one can give the service. If I want to , go ahead to call groupon for cancellation! the lady works there is very rude and unfriendly. I will say stop to get any service from this place. They are really bad, bad! read more

Bought a Groupon. Decided to try them out. Will be back! Andrea did a wonderful job on the mani-pedi including French with shellac. Very patient and very clean job. Love it! read more

I purchased a Groupon for a full highlight, shampoo, deep conditioner and blow dry. The blow dry was listed as a $24.95 value. All went well until after the cut when the stylist ran the blow dryer over my hair and then announced that was all the blow drying she would do without an additional charge. I told her my hair was still wet (which it was). She said she knew but that was all she was going to do. I feel like I did not get what I purchased. I was looking for a new salon and would have gone back to them had they fulfilled their end of the deal. read more