Mike is the best mechanic I've ever encountered. Honest to a fault, no BS, helps with every single…read morelittle thing - even pops out to replace my license plates when I can't get the nuts off and he does it without charge and when I just swing by without an appointment. I've lost count of the number of little things Mike has done for me over the years, but it's a lot. He's even given me rides to and from the garage when I couldn't stay and wait all day when it needed a long repair. My car is 20+ and has almost 400,000 miles on the clock and I think Mike cares as much about my car as I do.

Honest, responsive and low key. Very, very easy to work with and Mike does thoughtfully problem…read moresolve. Highly recommend.

Went to the Chevrolet dealership in Vernon for a repair. They quoted $3,800.00 to fix my car. I…read morethen went to Axelrod Tire and Service in Portland, Ct. to get a second opinion. I spoke to John and showed him the quote from the Vernon dealership. After reviewing the issue he stated he thought he could fix it for less. I left my car there and the next day I was informed that the repair was complete. The bill came to under $800.00. I can't thank John enough for this fabulous service.

So I have a Cadillac CTS and i had a light on for the front drivers tire needing a tire sensor…read more I explain that i have my own that i had bought and John told me he couldn't program it unless it was his. Ok, so i go down there and explain which tire sensor it was and they still insisted it was one of my back tires. I go to leave and my light is still on because they couldn't program it correctly. A week later i called back and they swear they've got the fix now, I left work early to get there, just for them to frantically try to find youtube videos on how to do it, still didn't get it. So i leave and go to the guys i have always trusted for over 10 years over at Pop's and low and behold, it was my front drivers sensor, which they replaced and reprogrammed all my tires for me. So i call John back and he begins to raise his voice at me after i explain i just had to have Pop's do what i paid them to do, he gets extremely defensive and demands the number to Pop's. He speaks to them and i called John back and he asks me to fax the Pop's receipt, so i do. Let it go a few days, he never once in all this called me back on his own and avoided my calls, i know this because calling from a blocked number within seconds and he picked up. So finally he says he will give me back the money for the part, but not the labor money. Why should i pay for labor for a part you couldn't install start to finish and had to be redone because he couldn't program or messed up mine? So at this point it's really for me about how unprofessional to raise your voice with a customer and avoid and be rude and not follow through. Why should i be stuck with the labor charge? Again, it's principle. I don't really care about 50.00, obviously he needs the money more than i do. Just a very disappointing experience. Would not recommended. I will just stick with my guys at Pop's who have never let me down.

Worst service ever. I will never come here again. Constantly gives you the run-around and always…read moremysteriously orders the wrong parts when he is "behind" on giving you your car back. Why even tell you that you should expect your car back at this time, and then constantly push it back with "oh they gave me the wrong parts, gonna have to wait another week". He's dishonest and not trustworthy and will never get a dime more from me. Do not go here.

I have known Mark Hoydilla for over 12 years. I have purchased many cars that I can afford through…read morehim. He is the most honest, hard working man that I know. He will bust his ass for you to get you into a vehicle, and he will keep your vehicle running great for very little money! Mark's place is quite an adventure with old antique collectible cars that you would never seen anywhere else. The bottom line is Hoydilla's Garage has treated me right for 12 years straight, and continues to do so. Sincerely, Scott Waterman

I've had oil changes and repairs at ProTech multiple times. Everyone is very accommodating,…read morefriendly and professional. They do a great job and are reasonably priced.

its been less than a year since protech installed a brand new altinator. the ground was never…read moreinstalled and the result was battery light and emergency brake light would come on. I told the owner something was still wrong. He counters by saying nothing is showing up on the computer. I said it wasn't happening until you installed a altinator and window moter. So the window now sounds like a coffee grinder and my dashboard lights are lit. I went to the owner again to tell him something is not right. The owner then got aggressive (i'm 64) and told me to get off the property. Middletowns finest showed up and i had to go and the owner is just a a**hole as the cop talked to me. Owner never tried to make it right. Worst garage in middletown. do not get ripped off by this place. Firestone is at least honest and a much better as a PROFESSIONAL garage.

Amazing customer service! Much appreciation for Keith who…read moreallowed me bring my Hyundai Tucson in for a diagnosis test drive without an appointment. I wasn't expecting a phone call two hours later telling me that the car was all set and no repairs were needed. Honesty, integrity and outstanding service! Highly recommended. I won't be going anywhere else in future. Thank you so much Keith

Best Manchice ever. I been to tons of mechanics and it's always a cringy feeling in one way or…read moreother. Keith is super organized, detailed and you know and always helps with fair pricing. You do need to book your appointment, it's not a drop in spot. But i am sure he will get ur car up and running again within one or two days. Thank you Keith's for your help and professionalism :)

I initially tried Ultimate after having a disastrous visit to the local Toyota Dealer's Service…read moreDept, where toyo reps tried to sell me a bunch of major things I didn't need and the one thing I had done was incorrect. A friend recommended UA and IMHO, their service exceeds expectations and I have been very pleased with the quality and timeliness of UA's services. I can also get a loaner. What's not to like?

You get professional service. They explain things to you and show you the issues that need work…read more The place is always tidy and they give you a ride home or even a loner if you need it. I suggest you give them a try if you are not comfortable with your current repair service.

Went to have my omissions tested. Amazing service, clean waiting area and friendly staff. Would…read moreabsolutely recommend!

If you don't DIY, or want to be over charged,…read morePick Personal Auto Care. They're a AAA approved repair shop. I got a 24 month warranty And a 10% discount off the repair cost of my last service. That saved me hundreds, from the National chains, and thousands from the dealer. John Christopher

Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London