I stopped into Palumbo's last week looking for some help with finding an AirTag I thought was put in my car. Jerrell was kind enough to help me that same day a few hours later with no questions asked. I had never stepped foot in their establishment prior. He put my car on the lift to look for a device, he was not able to find anything but told me to come back anytime if I had any additional information. This type of kindness really went a long way for me. I won't hesitate to bring my car there for service because of the way he went out of his way for me and didn't have to. He didn't charge me a dime! I highly recommend Palumbo's if you are looking for a business that genuinely cares. Can't say enough great things about them! read more

Not the best experience here. I inquired about service on my diesel truck. The woman at the service desk was rude and didn't like the fact that my mechanic friend and I had an idea of what the issue could possibly be. I understand they have to do their own diagnosis, but they could've been much nicer with how they handled what we thought it was. I felt very uncomfortable and didn't like how I was treated. I asked to speak to the mechanic and they wouldn't speak to me. read more

I just had work done on my jeep. Jarel ( spelling probably off) was personable , informative , and a pleasure to deal with . It was fast and fixed in no time. Thank you to all!! read more

Can tell why these guys have been around 30 years! Light came on in the car for low oil and thought out day was off to a terrible start, luckily pulled into Palumbo's and not only did they fix the oil, but added a coolant, did the tires on the house. Oh and threw in some restaurant recommendations to boot! Really nice people. Quick service. Good service. Made my day lol read more

Well, Palumbo's is doing pretty well without my review, but here goes: -Gave an estimate and presented an invoice for the same. No add-ons like the dealer. Subtle work suggestions printed on reverse of invoice listed according to severity or need to replace without any pressure. -Dealer, who always serviced my Acura TLX always gave a verbal estimate of what needed to be done next delivered with a print out of red stop signs. This was delivered in an ominous tone & they were unwilling to prioritize all of the work needing to be done. "You might as well do it while you're here...we're pretty booked because of (choose any reason)" Lots of doom & gloom. Car has less than 50k miles... -Greeter/cashier was extremely friendly and explained things well. Promised the job would take about an hour, but I paid & was out the door in 45 minutes. Similar service last month at the dealer's took 1.5+ hours... I was looking to establish a relationship with a garage that was close by, trustworthy, pleasant to deal with and who did good work. Bye, bye Acura dealer. read more

I had a problem with my new (new to me - used) VW Tiguan. After driving it for less than 2 months, I walked out of my office to find the rear passenger tire flat. The dealer, who had been oh so helpful during the buying process, suddenly didn't remember telling me the tires were new. Instead, he said, "call the service department - they handle stuff like this." Frustrated as I have an upcoming road trip, I called Peter Palumbo. He asked a few questions then asked me to stand by and he would get right back to me. He did. It turns out the tires the dealer had put on the vehicle were not only cheap, but they were also wrong - high-speed tires for an all-wheel-drive compact SUV. Peter recommended some new Contis, arranged to have them put on tomorrow and directed me to a $70 rebate to boot. Can't say enough good things about Palumbo's in Guilford. read more

The friendly, knowledgeable team at Palumbo's breathed new life into my old car. They are great!!!!

This place is a rip off. Their hourly labor rape is higher than some dealers and they have backyard mechanics. Total BS that they help the community. Really? I can't get a military discount. They nickel and dime you for everything. I strongly suggest you shop for a more reasonable auto repair place cause this isn't it. read more

IMHO, Mr. Palumbo has a talent for hiring! Every single person that works here is service oriented and determined to help you. You get honest service. My dealer wanted me to pay $1200 per front side on my car's issue, they came up with a $300 solution for BOTH sides. Lela is the center of it all - she is so organized, knowledgeable and has excellent communication. I can't recommend this place enough. We have moved all of our vehicles here for service now. read more

My car was in a minor accident across the street from Palumbo's and then it wouldn't start. I called Palumbo's and the owner, Peter, came right across the street to help. An amazing guy and a fantastic shop. I cannot thank them enough for helping me out. They have done work on my car (oil changes / brakes) and everyone there is friendly and a pleasure to work with. Prices are great and work is done quickly. read more

If you live anywhere near the Shoreline, this is the only place to take your car, of any make and model, for repair. Top Ten Reasons: 1. They are knowledgeable and HONEST. I could stop with that, as honesty counts much, but also.... 2. They are incredibly courteous and helpful. They will drive you to and from where you go, they clean your car, they don't make you wait, and they treat you like a human (especially important for women customers, you know what I mean. 3. They always go the extra mile. In my case, the owner went and picked up my car in Massachusetts and brought it back, going about 300 miles out of his way. 4. They stand by their work; in the rare case that something isn't fixed right the first time, they just fix it. 5. The businesses they refer you to are as good and honest as they are. 6. They are great citizens of the community. Really. Makes you feel good just to be their customer. 7. If you have a question about whether its worth doing something to your car, they will tell you the truth. 8. Service always done when they tell you; they're efficient, they stay in touch. 9. Estimates have always been spot on for me. 10. Everyone who works there seems happy. When was the last time you saw THAT at a dealership????? read more

My daughter found herself with car trouble while on a road trip with friends and Peter jumped into action giving her advice over the phone that helped her get safely on her way. We have taken our vehicles to Palumbos fio over 15 years and appreciate their reliability, professionalism and fair prices. read more

These guys are the best. I've been bringing my car here since I moved to town and am always happy with the service and their availability. They also provide shuttle service and loaner cars. Wouldn't go anywhere else. read more

The White Knights, um, I mean the Palumbo team, consistently excel. We are lucky enough to own 2 homes. One in Fairfield county and the other in Guilford. We had been using our trusted Fairfield mechanic for years upon years, that is , until we discovered the Palumbo crew. When we bought our summer house in beautiful Guilford, we asked several neighbors whom they trusted with their cars. We drive a lot and we need our cars to purr. Every single neighbor said Palumbo's. Over the last 9 years we used Palumbo's so much we stopped using our other mechanic. Not only does the Palumbo group know what they need to do with cars, they HELP when one needs car help. Why just today before we begin a big road trip this weekend , my husband discovered a nail in the tire and they fixed it in a nano second. They inspected our other tires just to ensure our safety. Other reviewers said it and its true. They have gotten us out of messes many times, with such confidence and calmness. We can go anywhere for car work. We pick Palumbo's without hesitation. You should, too. I hate cars and the nonsense that happens to them. Palumbo's gets our vehicles roaring so we can get to wherever we need to be. Yes, people. Palumbo's is that good AND trustworthy. read more

All the staff here are courteous and professional. I've been going here for years and have never had a bad experience. I trust them to be thorough but not do anything unnecessary. I wouldn't go anywhere else. Glad to see Palumbo's still has the same high standards with some new staff who were very nice and friendly. Okay read more

Palumbo's is the most honest and reliable mechanic shop that I have used in recent years for car issues. They are very knowledgeable, reliable and friendly. read more

One of the best auto shops you will find. They are always honest and know what they're doing. They have extremely well trained mechanics and will always do a good job. They're prices are standard to maybe a little high but hey, what's a good honest mechanic worth to you? read more

Palumbo's Automotive - Auto Repair Near Me - Guilford, Connecticut

Stopped in because one of my tires was leaking and not only immediately took a look but quickly found and repaired the problem: a hunk of metal in the tread. Lela, the office manager, and Nick, who fixed the tire, couldn't have been nicer. They'd never seen me before but treated me like a longtime customer! There is no doubt I will return for work on my two vehicles. Kudos to the staff, and thanks for making me feel comfortable and valued. read more

Explode every bad mechanic stereotype and frustrating experience in just one call or visit! Seriously, car repair as stress-free as a visit to a day spa! I took my car to have the AC fixed just days before my wedding. The whole team was very nice, discussing the problem and my options in a down-to-earth, friendly way. Nobody talked down to me. I got my car back the next day, in good working order. Plus friendly conversation not only from my friends from my drop-off visit, but new staff who had been told to expect me and knew just who I was, down to a cheery "you must be Elise!" when I walked in. Plus they checked it over for free and let me know what to keep an eye on. A few days ago, my new husband brought my mom's van in with an AC issue that the dealer had failed to fix. In addition to finding and fixing the problem, and making sure everything else was up to date and working properly, they talked my handy husband, who's something of an amateur mechanic himself, through how to repair/replace the bits of the AC system, which, knowing our AC mojo in my family, will break any day. They placed special focus on the parts that are easy/safe to do at home. Check it out: they told him that he could bring his car in and they'd find what part(s) need replacing, and then he could take the car home, do the repair, and they'd recharge it for him. Which would save us fistfuls of money. For real, I'm telling everyone how awesome these guys are. And none of the cars in my family is ever going anyplace else except my husband's garage or Palumbro! read more

Great place The girls at the counter are friendly and kind. Only do things that are needed read more

I noticed my rear right tire was low so I stopped at Palumbo's on my way to work. They checked my tire to see if I had picked up a nail, not just put air in, but to find the reason. I needed to have the rim redone that's where the leak was coming from, told me to come back after work to fix it. I came back, they fixed it, I asked the charge? Only a donation to the food bank . They spent at least 1 1/2hr on this. Thank you Palumbo's, you have done all my automotive work and will continue to be #1. read more

RWARNING !!! DO NOT buy a used car from this establishment. The used cars are not inspected. They are sold under the bare minimums per the CT DMV. When you call to discuss any issues, the owner stalls for time by having you bring the car back again and again .... then ends up saying "You bought it "as is"." If you have any questions in reference to my experience, contact me. Part 2 ..... Steve,you know better. Within one hour after purchasing the car from you, oil was leaking in my driveway, the wiper on driver side was broke, the brakes and rotors were worn down to minimum, one of the hatchback lift supports were busted, new tires installed were under inflated by 15lbs, and the car burns 1qt of oil every 250 miles, power sterring fluid was low and the car was low a half quart. I reported all this to you and you only provided me with an oil change. No honest or reliable and reputable place of business does this. If you were such you would have tried to fix the problems or offer a refund. Maybe even be honest about the car's problems in the first place. Offering an oil change and talking with me doesn't address the problems. read more

Sold me a car that needed brake pad replacement. Didn't know when I purchased it but less than a month later my car squeals every time I press the brakes. Friendly people, don't seem to overcharge (at first glance), but it appears they also do not check the cars they're selling thoroughly. My advice: Find a more professional place that's not just friendly, but thorough. read more

Can having emergency work done on your car be fun? Well yes, at Palumbo's in Guilford. I had a flawless experience. With no appointment and never having been there before, I stopped in on the recommendation of several friends. Lela at the front desk was exceptionally receptive and helpful. My car was attended to quickly and because the repair was minor and took so little time, my "bill" consisted of making a donation to the Guilford Food Bank. I have been back 2 more times. At the most visit this past week they went out of their way to find the exact (and somewhat obscure) tire I needed and had it for me the next morning. Nothing but praise for their helpfulness and excellent work. read more

Can't believe I have reviewed these guys yet. Been going there for years. But ----- I want to share my experience with them. I've had a fever for four days - decided to drop the dog off in New Haven for play time since he's going kind of nutty. Drop off dog. Turn on engine. Gear shift is completely broken. I'm thinking - transmission? Call AAA and wait 45 minutes. Guys come and say they can't load my car on to the flatbed because it's stuck in gear and they don't know what to do. So I call Palumbos. Leila at the desk is so helpful and gets a guy to tell them what to look for and disengage, etc. They still don't know how to do it. So they drive away. Call back, practically in tears - fever boiling and stuck waiting outside in the sun. Leila assures me they'll help. The OWNER of the shop (Peter Palumbo) drives all the way out to New Haven to look at the car and bring me back. Meanwhile another tow truck arrives and Peter helps him figure out what to do to disengage whatever cable it was that needed disengaging. I cannot thank this business enough! They have gone much more than the extra mile to help me in a very trying situation. I am so thankful to live in a place with such great local businesses who really care about their customers. read more

Palumbo's is a honest, fair and competitively priced. They have been working on my family's cars for many years now and have done everything from an oil change to building a new engine. They also provide options in their service at different price points and are honest in what needs to be done right now and what can wait. In my most recent visit I had new tires put on my car and the estimate was cheaper than the bill presented to me for payment. I mentioned this and it was verified in the computer and changed immediately. Great service, super friendly staff! read more

Awoke to a dead car battery at 7 am. Peter Palumbo rushed over, jumped the battery, followed me to the train station, where I was able to make the train, and took my car to the station to install a new battery. They will drop it back off at the station so I can get home when I return. No way AAA could have saved me in a situation where I had to make this train. They saved me today, allowing me to make a very important meeting in NYC! read more

Palumbo's in one word: unbelievable. Everyone at Palumbo's is beyond friendly and courteous. Doing business with them is hassle free and not to mention the service they give. Was having trouble with the AWD on a Volvo, brought it in, they diagnosed it and fixed the problem in one service. The car drives like new again. Not to mention the countless other thing they have done to perfection on the car. No one was able to figure out the AWD issue except them (not even the dealer.) They have given us amazing service for all our time going there and I would recommend them to anyone. Great Guilford business! read more

Peter has created a fantastic automotive shop. The entire staff are kind, over-the-top accommodating and great at what they do!!

Best. Customer Service. Ever! Oil light came on before a road trip to RI. I called Palumbo's and they said to come right in. They checked the fluids, topped them off and I was on my way. Many thanks for keeping me going! read more

Recently purchased a 2014 Chevy Volt from Palumbo's. Wonderful experience! Peter was more than accommodating and made every step of the process seamless and easy. Fair prices, excellent service, and quality cars. We would definitely go back to Palumbo's to purchase another car! Thanks Peter! read more

I can't say enough about the great service offered at Palumbo's of Guilford! They always manage to squeeze me in and have on more than one occasion fixed minor issues on my old car w/out charge! Guilford is lucky to have them! read more

I have been taking my Volvo and Chevy here since I moved to Guilford. Palumbo's is a honest auto repair shop. They know what they are doing and will help you any way they can. Big Thumbs Up! read more

I have been going to Palumbos for years for general maintenance on a Pontiac Minivan, a Jeep Liberty and a Honda Odyssey (oil changes, tire rotation, new tires, warnings on the car). They would give me rides home or drop off the car at my house when it was done. I have always felt they were honest and fair but today they proved it without a doubt . The 2010 Liberty was making a ticking noise. They discovered it was a leaking water pump. Since the car only has 42,000 miles they thought to see if there was a recall. When they called the local Jeep dealer they found out that I had the extended warranty which covers the water pump and pulleys that would need to be replace and could be done for just a $100 deductible. A shop with less integrity would have not let me know that I could save myself money by bringing it to the dealer but do the work themselves, making a nice profit. They explained what was wrong, let me know which local Jeep dealer had the part in stock and saved me a hundreds of dollars in parts and labor. Palumbos is honest and knowledgeable and earned me as a loyal customer. read more

Palumbo's Automotive in Guilford really cares about their customers. I recently took a used truck to them for pre-purchase evaluation. They very carefully looked over the vehicle and made a point of being sure I saw for myself what they found and took the time to be sure I understood. They made good recommendations and every person on staff who helped me was sincerely concerned that I had the best service possible. I cannot say enough good things! Go to Palumbo's they're the BEST! ASE certified technicians and old fashioned customer service. read more

I would give Palumbo's six stars if I could. They have been working on my vehicles for over a decade (including my 24 year old Miata), and have always been friendly, helpful and honest. You will not find a better shop, a place where you can say "tell me what needs to be done" and have complete confidence that they will fix what needs to be fixed, not try to sell you services you don't need, and do the job right. read more

I can't say enough wonderful things about Palumbos. In 2015, I brought in an old car, and they were honest with me about what it needed, which resulted in my getting a new vehicle rather than making a substantial investment in a dying one. They didn't have to do that; they could have made that money. But they are honest. They have a ton of integrity. I recently brought in a car that ended up needing some big fixes. They gave me an estimate that was very fair, and when they discovered more major issues as they were doing the work, Palumbos committed to staying in that budget to get everything done. And they did. That commitment saved me hundreds and hundreds of dollars. If that was all, I would be impressed. But beyond that, they treated us like family, going well out of their way to come and pick us up to get the car. Their work is excellent. Their customer service is the best I have ever experienced (thank you LELAH!). I will never go anywhere else. You shouldn't either. read more

Very friendly and knowable staff! Will be my go to shop from this point on.

Best service around, best service in town Very helpful and very friendly when we were stuck with our shattered run-flats read more

the best! i have been to palumbo's on a few occasions for both minor and more serious issues. all of the folks there are great, but i primarily interact with lela and i cannot say enough good things about her. she is extremely knowledgeable, helpful, and friendly, and has always been concerned about my safety and the safety of my car first and foremost. thanks lela! read more