Friend of mine called last night and was told someone would be out at 4. By 430 when no one showed up they called the office and was told theyd get a call back.. 6pm, no call back and no service. And no one would pick up the phone when they called. So they called from a different phone number and thats when they picked up the call! Was told they had no one to come out and help them and they were sorry. Terrible customer service. Would not recommend!! Honesty is always best and they should have been told from the first call that there was no one available. Do not use this company, even if youre desperate! i only chose one star because I had to in order to write this review read more

Usually I am not the person who gives 5star review, however recently we moved into a new home and our water heater broke on us. Young's Water and Sewer Inc. was there for us and took care of us by fixing it with 24-36hrs. In my books, they went above and beyond by calling all the suppliers in NJ and also connecting with the manufacture so we don't have to pay out of pocket. I appreciate the communication and thoroughness they showed and provided to us. Thank you! read more

I called this past Friday to schedule an appointment for today (Monday) for which they NEVER showed. When I called them to find out what happened they were EXTREMELY rude, telling me that they have nothing in their computer, that I could not have possibly called to schedule, AND that I couldn't have possibly talked to the guy Joe (whose name I got from MAKING THE FREAKING APPOINTMENT - Duh). They apparently thought that I pulled Joe's name out of a hat and had no interest in rectifying their mix-up - bad business; RUDE AND FORGETFUL! Save your money and spend it on a company that cares! read more

I had plumbing replaced shower head and handles for one of the apartments I own. I paid for one product that the plumber told me he would install. I left the apartment and came back when tenant advised me job was done. Cheaper handles were installed not the ones I paid for to be installed. Called company would not fixed the situation claimed ones I wanted installed were $1,200.00 and plumber would not have given to me at that price. BEWARE Scam artist! I can assure anyone that I'm real customer that Rich's plumbing is attempting to threaten and discredit. The plumber's name was Marcel Marquin and still have my receipt and order no 37158. No a fake review real person here and they changed the name of the company but I find and repost. Rich's Plumbing Heating & Air Conditioning, Inc. Real name. Can't silence the truth! read more

I needed a faucet replaced on my kitchen sink. My plumber was on vacation & I only wanted him. so I had to look for a new plumber to help me. I called several & the prices were around the same price, but when I called Rich's I just liked the way the man I talked to answered my questions. I said ok to this company coming to fix my sink. He asked me if I was home now I said yes. He told me he could have someone at my house within an hour. After being without water from this sink for 3 days I was super happy that he sent someone right away. I would not hesitate to call Rich again. By the way the men he sent were very polite & did a great job. Thank you Rich read more

Great Service & Great Prices. Rich's Plumbing has been around for years and we will continue to use their services.

I called this company (who has a contract with my insurance carrier) to fix an emergency leak in my kitchen (which has caused excessive damage). They sent a "plumber" who did not even turn the water on to see where the leak was coming from before telling me that he was just going to patch the pipe to solve the problem (the leak was coming from that pipe as well as two others, which he couldn't see because he refused to turn on the water). Although he admitted that the pipe needed to be replaced, he said that it would be too much work for him to get behind my cabinets to replace it, so he would just patch it instead. After he left without fixing anything (I still cannot use my kitchen), I called the company operator, Mary, to explain the problem. She was incredibly rude and told me that I needed to pay for the service call before they would come back and do any work ($85 for someone to come, guess what the problem was and leave without doing anything). When I asked for proof that the serviceman they sent over was in fact a licensed plumber, she responded by saying "I don't have to show you anything!" She then told me that she was going to tell the insurance company that the problem was faulty installation, so that they would not pay for my claim. Stay far away from this company - they are a bunch of crooks and likely using unlicensed plumbers. Why else would they refuse to provide evidence of such license? read more

Upgrade Furnace/Boiler From Oil To Natural Gas (at my Perth Amboy NJ home) Bottom Line: If you want a fair price & hassle free, professional install, this is the place to call. They did exactly what they said & gave great advice on how what I need can happen without breaking my budget. Detail: Rich's plumbing & HVAC came out to do an estimate on upgrading my Perth Amboy NJ home steam boiler from oil to gas. Pete showed up on time & in less than 30 minutes gave me a no nonsense can do approach along with a competitive estimate. Pete approached the job professionally from start to finish. The install was done in one day as promised with no hidden charges and/or unexpected delays. Basically all was done as promised and I am extremely happy. The work also comes with a 2yr install warranty! Highly recommend & can be contacted for questions comments at janusz27 AT yahoo DOT com to prove I'm a real customer and not a padded "friend" review read more

My plumber nick did a good job. Fast service, came 15 minutes after i called. Cleaned out a trap - cost $375 for 45 minutes of work - office manager did not work with me at all on the price. Would not recommend unless its a real emergency Updated to three stars and more detail - Originally I was quoted $425 to do a main line snake. Plumber found out it was only the trap that needed to be cleaned. Based on tools used, skill, having to deal with the filth and time spent, $375 is too much. I'm sure the people there are nice, and they were friendly to me. I just think they need to work on their pricing structure. read more

Pros...they respond quickly and do good work Cons.....their prices are expensive and not consistent with the service provided. They had to fix a burst pipe in our garage which consisted mostly of soldering and were there about 40 minutes. We were told the price was $425 plus tax which is outrageous. When we were quoted the price we expressed that we felt this was way too expensive and their reply was "that's the price". We paid the price because this was an emergency and we did not have a choice but were not happy with this experience and will not use them again. read more

This company is completely rude, dishonest and rip off for customers. We contacted for broken central A/C. They suggested $90 for service call + repair. When asked on the phone - how much would they charge for Freeon refill - refused to give quote. Once technician arrived he quoted $160/pound - 5 times higher than other shops who would do it for $32/pound Technician was very rude and all he wanted to was take service money and run. When contacted manager - they had same attitude Stay away ! read more

Honesty should always be the best policy in all walks of life, I cannot say the same thing for Rich's plumbing. My heating system is a bit complicated I will admit. In September of 2015, Tom from Rich Plumbing replaced a circulator pump and charged me 675 to get my heat going after spending 7 hours trying to get job done. In November my heat stop working again. Tom came back and then stated that some valves need to be removed and that would cost me another 850. Instead of making an appointment for same I called another company and lo and behold it was just a matter of bleeding my system and I had heat again. Just remember God does not like ugly!!!! Poor customer service and ripping people off is not a profitable way to operate your business. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I was looking to have a boiler and hot water heater replaced. I had to wait several days for someone to come out to give an estimate. This was a bit disconcerting since 1) we had no heat and were freezing and 2) had several other professionals come to give estimates on this job the day or day after we called them. After they finall came out I called back to request another quote for the bioler/heating untis for my 2 neighbors. All three units had damage to the bioler/heaters due to a flood and I recommended that we get all of the repair/replacement work done by the same company. When I called the office to reqest someone come out again to give us a quote for the other two units the woman that runs their office was so incredibly rude and insulting I chose to use another company. Additionally, she attempted to charge us even more simply to have someone come out to give an estimate for the additional work we were requesting. Our original job was going to cost $7K and I was calling to offer them a $21K job but the woman on the phone was so disrespectful and downright obnoxious that I have now gone elsewhere. I would highly recommend going elsewhere because the last thing you want to deal with when it comes to home repairs is someone who is offensive and rude to speak with. It's annoying enough to have no heat or hot water in your home but I doubt many people need the additional stress of having to deal with one of the most condenscending and rude people I've ever come across when they make a call to try and get repairs made. read more

We woke up recently to no heat. As Murphy's law would have it, during one of the coldest day of the Winter. Having driven past Rich's Plumbing several times, we decided to call. Within a couple of hours the technician (Tom) arrived. Within the hour the issue was fixed and we had heat. Having a young child in the house, we were extremely thankful for the speed by which the call was answered and furnace fixed. Thank you Tom and Rich's Plumbing for your professionalism and quick service. read more

I used this company for a leak up on the ceiling for my condo and the customer service lady was being a bit rude. I really needed a plumber to come look at it so i went with these guys. Plumber comes to my place and says it will prob be around $400 to which i agreed and when he started working he wasn't even sure about who's line it was. Who would know but a plumber? He didn't even use his own ladder asked for ours and left garbage at corners. Since he wasn't sure about who's water line he was fixing he had our water line as well as upstairs people water line turned off. He simply couldn't figure out who's line he's fixing and when he was asked to write a report as the insurance people would need it. He was a bit hesitant and wrote a wrong report. I called back rich's plumbing after confirming that it was our water line with the association asking if the plumber can change the report, the guy on the line was very rude and simply said "NO" we won't change it, not even we can't. "you even signed on the receipt and the case is closed" he said. Didn't give a crap about their mistake never agreed to it and kept saying we won't. I thought it was very rude and ignorant, i wouldn't call them again for any service. read more

Attention everyone, Please, please please refrain from doing any business with Rich's Plumbing Inc. If you refer to their services, they will eat you alive once they get you and will charge you an arm and a leg. This company is really fishy and worst of it all, we got to be coarse out on the phone by a nasty bitter old lady on the phone. If you are looking for pitiful and lamentable service, this is the company to refer to . Long story short, this people installed a boiler heater for me and couple months after , nothing is working . When I called this miserable plumbers, they asked for an astronomical price for their labor which I do not understand since all the wiring and alignment were done previously. Oh man ! their appetite for money is just gargantuan. But hey, I looked for a second plumbing opinion and certified of course . My new plumber asked for 1/3 of the price Rich's company wanted to charge for !!!!!!!!!!!!!!! grrrrrrrrrrrrrrrrrr save your soul. Clifton, NJ read more

the Secretary is nice and does what she can. the employee(the older of 2, younger man was always shut down, with a finger in the face,if he opened his mouth) that was sent to replace a hot water heater was rude irresponsible. he drained the water from a hot water heater on the floor of a recently painted/drylocked floor... 60 gallons.. he/the company wanted 170 dollars because it took 13 min for my mother to get to home depot. this was added stress and aggravation while trying to sell the house, the only reason this company was called was because the insurance through the Realtor, long story short my uncle changed it in 45 min with local code updates. if i lived with in 1000 miles i would find this gentleman and have a chat, and to the company.... fire insurance isn't a bad idea read more

Toilet tank replacement. I bought a Toilet but was having trouble putting on the tank so I called these guys. I had every thing they needed to install. The guy that showed up Pedro was rude and kept stating that my toilet was garbage. That's not how to treat you customer. After him complaining he had his assistant install the tank. Also they charged me for two guys one to watch ( Pedro ) and one to do the work. After it was installed I informed him that it was crooked and he refused to straighten it out. I was quoted for $85 which was high for a tank that should take only 20 minutes but was charged $160. I was charged 75 for two nuts and $8 supply line. After arguing with the guy that all the parts where there and he should have used my parts that came with the toilet from home depot he got angry and started to raise his voice. He was put in his place but still I was charged $107. I will not recommend this company because you may get an A hole like Pedro. read more

i have a home warranty co. and called them at 8am in the morning because I had a flood from my upstairs shower pouring down into my rec. room and basement, I turned off the main water supply.....they contacted rich's plumbing at 8:30 and i was told by Mary that they would be here between 10am -2pm..called at 2:30 and mary told me that it would be now 3-4pm..called at 4:30 and got an answering service. called my warranty co. and had them cancel the service call....so i've been without water since 8am and this is suppose to be an emergency and this co. didn't even bother to call me telling me they're running late...or not even showing up....very poor customer service!!! How does co's like this stay in buss?....This is for all to see if your planning on using them....BTW, I called up my local plumber who the warranty co. said i could use and they're on their way over....Now that's service!!!!...Wish they told me earlier I could use them.... read more