Atlantic Air Systems is a high quality and professional organization that always provides excellent service. Jake from Atlantic Air did a great job today communicating the issues with my a/c unit, providing detailed updates about how to repair the unit and he was an excellent teacher. Jake is awesome and I would be happy to have him work on our system in the future! read more

I've been debating writing this for several days, as I am a firm supporter of small businesses, but it keeps bothering me and I want others to pay attention and not pay for unnecessary repairs: I contacted Atlantic Air to do a heating system inspection for a rental unit, as required by Toms River Township. I have a 1000 sqft rental in Toms River. My first experience with them was excellent . I was unaware that the gas had been disconnected after the last tenant moved out and just prior to the inspection. I was there 3 days prior and it was still turned on. When Atlantic was there initially, they discovered there was no gas, and they promptly rescheduled with me for after I had the gas turned back on with no problems or additional charges. It was great. On the day of the inspection, they were prompt and professional. My tenant had begun moving in and was there when they arrived and they were pleasurable to her. I had been in the space for the prior 2 weeks cleaning and doing some minor maintenance, and the thermostat and heat worked great as I was there on some colder nights and kept the place nice and toasty while I worked. Within an hour or less of them arriving, they called and told me "the thermostat is funky - its kicking the unit on and off and they can't get a good read on the system. He's going to replace it ($195)." Again, I was just there, it was cold out, and I used the heat constantly and it worked great. But, it was a work day, I work 60 min north of Toms River and live 30 min north of Toms River, so I said fine - just change it. I'm not going to argue and I won't have a chance to come down and check it out. I thought it was odd that it had literally worked perfectly 4-5 days prior, but I wrote it off and moved on. Fast forward another 20-30 minutes, and I receive a call from the office. "Your heat exchanger is cracked. This can be very dangerous. We can't issue you the heat cert until we do further inspections." At this point, its important to note that the furnace (Gas fired hot air) was installed 7 years ago. Its only a 7 year old furnace. I asked some questions. The woman on the phone was very polite and professional, and said she would get back to me. After hanging up, I did my research. I found out that the only way to determine if a heat exchanger is cracked is to either remove and physically inspect the entire burner assembly, or remove the entire blower unit and use a camera scope, or use a Carbon Monoxide monitor in the vents to look for leaking CO. I spoke to the office contact again on the phone, and asked bluntly "please let me know which method the tech used to identify the cracked exchanger out of the 3 methods, and please provide me the video and photo evidence of the cracks." Again, she was polite and professional, and told me that this was their newest technician (only hired 1-2 months ago), and he wasn't used to their protocols, she was going to review the findings with Frank, the owner, and get back to me again. Hang up. 30 minutes later the TECH calls me to collect the $195 plus tax over the phone for the thermostat that he put in. I pay him, since I agreed to the work, and ask him about the cracked exchanger. He informs me, (direct quote) - "welll....its about 8 years old, so its nearing the end of its useful life. Its not there yet, but its getting up there." I literally laughed at him and told him that the average gas fired furnace lasts 15-20 years. I guess he thought I didn't know anything about furnaces and didn't do any research. He further said "well, we have our A/C trucks on the road right now since its AC season, I'll need to come back with the heat truck with the appropriate tools and do a proper test of the heat exchanger to determine how much CO is leaking." Hang up the phone again. Finally, the office lady calls a final time - "Frank reviewed all the data, and it turns out there are no cracks in your exchanger. Just note that its burning a little hot. Also, the tech said the filters are really dirty and you need to change the filter." I changed the filter literally 5 days before the inspection during my last visit to the property prior to scheduling with Atlantic Air since I knew they would be doing a full inspection of the heating system and vents. It was a brand new filter, with two spare filters sitting on the floor of the HVAC closet right next to the furnace. This was another lie from the tech. I hate writing these kind of reviews, because I did my research and chose Atlantic Air because the reviews were all 5 star for honesty and value. If I were an elderly person, however, I could have very easily agreed to a new thermostat, a furnace rebuild (heat exchanger) or replacement for $4500 or more, and filter changes. It just seems like this "new tech" was out to gouge. My final recommendation: question everything and make them prove there's an issue before agreeing to anything!! read more

had trouble with my heating system they came in and fix the issue they were very reasonable on there price they did not over charge very knowledgeable very professional would definitely recommend them to anyone looking for heating and air conditioner repairs or new units read more

Atlantic Air Systems - Navien tankless water heater installed by Atlantic air systems - Heating & Air Conditioning/HVAC Near Me

I had a leaking gas fueled furnace and Frank (owner) was the only Hvac company out of the 3 I called that would come out and give an estimate without charging me fee for a service call. I liked what Frank had to say, although it took a couple of visits to fix the problem, but it indeed was fixed and I am now using Atlantic for maintenance of my hot water heater and ac. Frank had Jack are great! read more

Have an issue with your HVAC, ATLANTIC is the place to call. Heat system was down and called Atlantic on Sunday morning at 8:00am. Frank the owner answered the phone and said he could be there in 1.5 hrs. Showed up 9:15 and quickly solved the issue. Spent some time letting system run to ensure all was well. Kept me informed of everything he was doing and how the system was operating. After he left kept texting me, asking how things were Going. GREAT JOB Frank!! read more

Frank and his team were awesome. Just got a new central air system put in. Great customer service. He gave me updates weekly on when all the parts would arrive. Highly recommend Frank and his team if you have any hvac issues/needs read more

I would HIGHLY recommend. Frank and his crew just installed a new AC in my unit. They were friendly and very professional. Texted Frank on a Sunday and didn't expect to hear back to Monday but within 2 minutes he called. Don't get that kind of customer service from too many contractors. Also, Kim in the office was very friendly and helpful with all paperwork necessary for the job. If I could give this company a TEN star I would. Carolyn D read more

We would never think of calling anyone else for our Heating & Cooling situations. New instalations or repairs. Kim the first voice you hear, helps get someone out in a timely manor. Jack is the THE GUY we usually have come out to review the situation, he Lets us know what has to be done first hand. Even with the Tankless water heater we have, not many know how to work on them. Frank the owner is also there to help answer any question and has been to the house also. I can't say enough about tis company. "They are GREAT" Pat & John read more

Owner returned our call immediately! Only had to wait one day for an appointment during the summer no less. Arrived exactly on time. AC was low on Freon even though unit only 10 years old. Working perfectly. Thank you Jack. Nice guy! read more

Great quick service. The technician was friendly and knowledgeable. Had the problem fixed In 30 minutes. Very reasonable rates we even added a service contract. My old service company told me I would have to wait 11 days for service Atlantic Air was here in less than two hours read more