Every department I have dealt with at this facility has been very poor. From trying to make an…read moreappointment(put your life on hold for an hour), to the initial exam by Dr. Chapman that was so aggressive that left me in pain on my good knee for 3 days to just now getting off the phone with them when they sent me a collection demand letter and then a week later sent me a statement for the actual services received... of course the representative was rude. DON'T GO HERE. My doctor was Chapman, when he was comparing my good knee to my bad knee he kept popping pulling and digging his fingers under my knee saying he was trying to find my ACL. It was so intense that he left my good knee bruised for three days and my bad knee now had this large bulge under it that was much more painful than before. I saw another doctor at Mayo which is where I am going now and his evaluation was delicate compared to Dr. Chapman. MRI was a pain to deal with because they had a young inexperienced tech who wrote things in her chart that I never said just because I have a small needle in me. People get MRI's all the time with metal in them and this was tiny. I had to make at least 20 more calls to departments with numerous unreturned calls to finally get the MRI. My doctors assistant at one point cancelled my appointment as I was on my way there so I could not answer my phone while driving and then I never got her to return my calls. Made three calls that week to reschedule and still never received a call back. That's when I finally called Mayo and I feel like it was a call from God. I had people approach me in the store without even knowing me to say not to go to New Mexico Orthopaedics and now I understand why. Scheduling, billing, the doctor, MRI, medical records, all of the departments were challenging, even compared to other local large medical facilities like The New Mexico Cancer Center or the hospital. I cannot even imagine the nightmare of going through with a surgery with them. Save your sanity. Go somewhere else. There are other options!

i was given a brace for an unspecified weight bearing injury to the right ankle. I was told the…read moretech would show me how to put it on. However, she came in with a box, pulled out a thin "sleeve" said it could go right over my sock, slipped it on and pulled 3 Velcro straps over my foot, handed me the box and left. The doctor didn't mention whether i should not bear any weight on it or not. When I got home I found 2 more straps in the box that are part of a 3 part brace. I scanned the QRS code and watched a 1 inch video with no audio that I could barely see. I still do not know if I'm applying the 3 parts correctly. I went for the MRI today, a week later and was not allowed to get seen because I have a service animal for a previous spinal injury. I have had 3 MRI's, 2CT scans and abdominal surgery at the Mayo Clinic- all accompanied with my service dog who is registered with the Department of Transportation and flys every where I go- twice a year- without a single complain. This company functions like a factory. You are not a person to anyone who works here. You are a pay check on their very rude and very impersonal conveyor belt.

She fixed my arthritic thumb joint very successfully. She is humble but clearly highly skilled.read more

Dr. Mercer performed surgery on my 10 yr old daughters wrist on Jan. 3, 2017. My daughter had a…read morebone out of place and was is so much pain she couldn't even write. After the surgery my daughter is literally doing cartwheels and is not in any more pain. Dr. Mercer is a miracle worker and so sweet!!! I wish I could give her 10 stars not just 5. We love her!!

These guys have it down! To start off I am a recovery room nurse at a local hospital. I work…read moreclosely with pre-op & surgical services, I see a confusing & disjointed flow from both the patient & employee perspective. But at NM Surgery Center, I didn't get that feeling. My pre surgery contact was nothing less than professional. I received calls and texts reminding me of appts. Preop screening was done over the phone -saving me a trip. Billing called the day before to remind me to bring: insurance cards, ID, etc & what my copay On the day of surgery the registration office was in the same room - no trekking all over the hospital looking for offices. Once I signed in I received a text when registration was ready for me, the nurse text me that she would be out shortly etc. My wife & I were brought back to the preop area and prepped quickly allowing each provider plenty of uninterrupted time to talk with me. Each step in the process was fully explained so there would be no surprises. My wife was able to follow my progress via text . The recovery room stay was quick - within an hour of coming out of surgery I was in the car and on my way home. Everyone I came into contact with was professional, knowledgeable and enjoyed their job. As a surprise I received a get well card in the mail. It was signed by the surgeon, nurses & the anesthetist involved in my care. Truly a professional experience. If you w to are having a day surgery and this place is an option you'd be foolish to go elsewhere. The other hospitals in Albuquerque could learn something here.

They stole money from me! Charged my credit card with the wrong amount. they took money for…read moreservices I never received . never got my money back and no one seems to be responsible for it !! Be very careful with this place. Check your bills even tho insurance pays for it - THEY OVERCHARGE you and your insurance .

I had to wait a significant amount of time to see Dr. Chestnut, but it was well worth the wait. He…read morespent a lot of time with me, not like other doctor's office where you're treated like an assembly line. Too bad he is retiring. Enjoy your retirement Dr. Chesnut!

A visit to Dr. Heckl is by far the worst medical doctor visit I have ever had in my 48 years! He…read morekept me waiting for 1.5 hours (!) in paper shorts in a windowless office. No apologies when he finally showed up. The whole visit seemed to be his excuse to get his day back on schedule. He took NO time to examine my knee. He literally said, let's just get to the end, and filled out the electronic evaluation while complaining that nobody should ever vote for President Obama and obamacare as it forces him to do paperwork now?!? plus his 6 best friends in the business have left (because of paperwork?!?). I had to stop him and ask him to feel the swelling in my knee and tell me what happened to it. His response "ah, its probably little pieces of cartilage that broke off and are healing; and don't take ibuprofen to attack swelling (even though my primary care had me doing it)" why no ibuprofen? he never bothered with that detail! As he was quite literally RUNNING out of the examining room (why?!), he did say he had some injectable "stuff" that I could get from him for an extra cost. Of course, he didn't actually give me any information as to what this injectable stuff was, what it would do for my current condition and/or if it were for future protection of the knee. STAY AWAY FROM THIS NUT JOB!

I can't say enough good things about Dr. Heckl. I had two knee surgery's two years apart. A year…read moreago I couldn't kneel down to pick something up. Today, I am back to skiing, racing motorcycles and doing just about everything else I did before my knees were injured. I found Dr.Heckl to be nothing but a very skilled professional and my only complaint is that he may retire before I'm done destroying my knees.

Dr Samuel Tabet now resides at UNM. I see him at the UNM Sandoval Regional Medical Center in the…read morelower newer portion of the Hospital there. Yes, it takes some time to get into the Specialists at UNM. This is my fourth Ortho Doctor in a span of 5 years as they kept leaving, you wait a year to get in, then see them and find out they are leaving. This is an issue with UNM but not Dr. Samuel Tabets problem. He has extensive experience and knowledge and my issue isn't easy, this I realize. He is kind and will listen and answer via the Patient Portal Messaging System. He is part-time, does Surgery 2 days a month, yes I said it 2 days a month. If you are lucky enough to get him as a Doctor you are in good hands in my opinion.

Went here a while back for my knee. The whole team was great throughout my entire experience. Tyler…read morein particular was a huge help and all around awesome dude when assisting me with my PT. Great attention to care by the whole team and really thorough in helping and listening to my feedback about how my recovery was coming along.

Doctor Patton was awesome . . . BUT their billing department is all screwed up. I am retired and…read moreon Medicare with a supplemental insurance plan. The issue is that the procedure was performed early in the year on Jan 8th, meaning I was responsible for the $280 medicare deductible (which was taken from my bank and paid directly to NM Ortho). Anyway, they claim that I owe $280 . . . even though I had the bank record that stated the amount in question was paid and a statement from medicare stating that it was paid to directly to NM Ortho . . . however, for some reason, it had been credited to a Dr McGee (?) who, to my knowledge, had nothing to do with the surgery. In any event, they still said that I owe the $280, so we faxed up all the documentation that should have proven that we had fulfilled our financial obligation to NM Ortho. Two weeks ago we received a phone call asking me about the $280 once again. The medical staff was absolutely terrific however dealing with the billing department is a highly frustrating and an unnecessary headache.

Absolutely horrible. They just want to offer a variety of injections to mask the problem with no…read moreconsideration to the actual physical issue that needs to be addressed. They can't even follow through with what was agreed to on the phone. Don't waste your time. Horrible.

I have had very good experience with Academy Orthopedic…read moreClinic. Dr.Grace has helped me greatly with my knee and foot problems. All of the staff are very helpful and friendly. I highly recommend this Clinic.

We came here today to get x rays and a visit with a provider for orthopedics…read more The X-ray technician was efficient and accommodating to our needs Is due to mobility issues. Antonio Marquez Was the provider that reviewed the x rays and gave us his opinion in recommendations. He was friendly and listened to our concerns. Is he made sure that we had no questions. This center is really nice and clean. They were not very busy so there was not a lot of wasted time like we would experience at the hospital on lomas boulevard Is an albuquerque. The only downside is that's a long drive to get here.