She has to be drugged up before she comes to get services because she has high anxiety! She…read morewouldn't let them touch her last time! Meds are expensive.. Very expensive but that's NOT their fault. The staff are great and understanding. Next week my pitbull goes for a booster shot! I trust them immensely!!

They were all wonderful with my kitty but cost prohibitive for me to go back. It is a shame that…read morethe business end will prevent me from getting further care for my animals there.

If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

Dr. Alexander and her staff has cared for 20 plus of our animals.. personal and animals that we…read morefind. They are so caring and knowledgeable about many things including our special needs one. They have never push any unnecessary meds or test for our animals. Her and her staff also listens and answers our concerns.

I would never use this place. Alexander is a greedy person. My sister had to have her dog put to…read morerest and paid everything in full, and when it was time to pick his cremated remains up they tried to charge her a extra $174. My sister had the receipt that clearly showed that it was all paid in full. Well she went up there and she asked to talk to Alexander but she wouldn't come out of her room. With receipt in hand they had no choice but to give my sister her dog's remains which until then they threatened to keep them until she paid. She may know how to care for animals, but she cares about her pockets being full more. This place needs to be put out of business. Rant over..

***update*** This clinic is incapable of taking accountability and frequently responds to critical…read morereviews by claiming the reviewers were never clients. This is a blatant lie and total lack of integrity. To insinuate that I don't know where I experienced the HUGE problems listed below is so insulting and literally displays how they bully any client who calls them out. I know which business I'm leaving a review on. I have the receipts with the address and I have the emails from you insulting me for questioning your unethical billing and p*ss-poor customer service. DO NOT GO TO THIS CLINIC! Do not study there if you're a veterinary student! You need to be shut down. Long wait times for scheduled appointments, and even more waiting once you've finally left the waiting room and are given an exam room. They're a "learning" facility so you get to stare into a creepy camera while your pet and you anxiously await any kind of attention. Their billing practices are very suspect. You essentially get bullied into more appointments when everything really should have been completed in the first appointment. They'll perform unnecessary tests and bill you for the follow up both in the bill you received while scheduling the follow up then again after the follow up. Essentially double billing. I called them out on it and was told I couldn't leave without paying. I ended up calling GVL non-emergency line asking if they could in fact detain me. Officer said no. Husband ended up making a visit to discuss billing and they removed one of the charges. This all happened over a year ago. I'm leaving this review now bc they came up in conversation at an event last night. Apparently they're still up to their old shenanigans. I had written a disgruntled review on Google which was met by an email from the owner who made sure I knew she was a Christian and a mom. Not sure why that was relevant. A criminal's a criminal. Do your investigating all ya want lady. Word is spreading that your billing practices and services are a sham. Customer service? Yeah. Don't get ahead of yourselves. Maybe tackle honesty and integrity first.

I've recently needed a new veterinarian as I'm new to Greenville. My senior cat was visibly unwell…read moreand they scheduled me in for the same day. After much needed examination, tests and X-rays it was determined that my dear cat was fatally ill. The decision to euthanize was made after sincere and timely efforts by the veterinarian and his support staff to share my options and support the final decision. They explained ever possible option to support my financial concerns and how the procedure would go. These amazing, caring angels and obvious animal lovers stayed beyond closing hours to help me say goodbye to my sweet girl. We exchanged hugs through my devastation and they assured me that they would do the rest of the end of life process with full dignity and respect. I cannot express my absolute gratitude for their professionalism, empathy and dedication to me and my beautiful cat. I'd give them ten stars if I could.

My dog had a tumor in the right lobe of his liver. No local vets would touch it. I'm in Asheville…read morefor the summer and my local vet recommended FETCH in Greenville. After some research confirming that their surgeons were board certified I made an appointment with Internal Medicine. I cannot praise them enough for the doctors' patience, knowledge, and recommendation on tests to perform prior to my making a decision on the surgery. Everything I read indicated that this particular surgery was very tricky because it was in the right liver lobe, and most surgeons were hesitant to try to remove it, but I felt that even though my dog was 12 years old the prognosis of only a few months if I did nothing vs. 4-5 years of the surgery was successful made the decision easy. I met with the surgeon and she was very confident that she could get it out...and she did!! Post Op a dedicated nurse was assigned to my pup 24/7. I received photos and updates every morning and evening while he was there. EVERYONE I met was caring and concerned. I never felt rushed and was always able to get all my questions answered. Was it worth the 4 hour round trip ride....most definitely!! There are not many specialty vet hospitals in the area and I'm so glad I chose this one!

We had the unfortunate need for emergency veterinary services. My daughter's tiny chihuahua had a…read morebowel obstruction and spent 5 days at Fetch in their ICU after GI surgery. We visited at least once every day. We found the front desk staff to be kind and efficient, putting us in a private room to visit when he was brought out. The vet techs were absolutely awesome. They were so kind and compassionate, and very knowledgeable. My daughter was kept abreast of current charges and anticipated charges and options. We received regular updates, and evening photos for our comfort. Special shout out to Dr. Scotti who was with our beloved pet for most of his stay. She was so thorough in her reports and just the sweetest and most compassionate person! She is definitely in the right field for her gifts. Sadly, our story did not have a happy ending, but we are confident that everything that could be done to help him was done.

This vet has treated/seen 1 dog and 3 cats for me. She was extremely pleasant, and professional yet…read morehad such a big heart when it came time to have them euthanized. She gave me time and privacy say goodbye and did not rush the process at all. I know that she and her partner, Dr. W, seemed to know all about any animal they were presented with. I think they are the best vet practice in the Duncan area.

The best EVER....so loving and caring, from the front desk, vet tech Courteney and the Vet. They…read moreworked magic with our Charley Girl. I will forever be grateful and so glad they are here in Greer. I can't stop smiling, nor can my kitty

Our rescue has been a client at Critter Care for over 10 years. The staff and the veterinarian,…read moreDr. Patrick Mornane, are professional, caring and extraordinarily gifted in animal medicine. I can not count the number of dogs Dr. Mornane has given the gift of correcting what was wrong and making it right again. We are grateful to have Critter Care.

I decided to give Critter Care a try as my existing vet said they couldn't do anything more for my…read moregirl Koda's spinal condition. After a visit with Dr Mornane we chose to try cold laser therapy. I'm confident this gave my dog another 2 months of life. Candace took great care of us and treated Koda as her own. When Koda could go no longer, they took great care in helping her pass.