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    New Sound Cdl School

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 years ago

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    1st Avenue Driving School - Business name

    1st Avenue Driving School

    2.1(15 reviews)
    2.9 mi

    Signed up online for the May 14 class on April 13 but must have clicked the wrong on the schedule…read morefor April 14 start and was out of town. Received one call and I called them back and left message. No return call, I sent them proof of only one call from them and they said I needed to cancel 72 hours before class and that they lost out on a seat when I didn't. Hard to do when the class started less than 15 hours after I signed up. I emailed them back it was a simple mistake and they refused to move my daughter to the May 14 start date and took my $99 deposit. Truly unbelievable, I have their crappy responses via email if anyone is curious.

    I'm very disappointed with the customer service I received from this company. I did most of my…read moreresearch before choosing this place for my two sons but obviously not enough. I brought my oldest son to take a knowledge test and I also wanted to sign my youngest up for drivers ed classses. When we arrived we weren't greeted immediately with a smile nor a hello. Which seemed strange to me. We were told prior to arrive 30 minutes early to get signed onto the computer just in case we had problems signing on because the test starts exactly at 12. We were told to have our license Xpress log in and we did. She asked if we had that and I explained to her that we did but needed help making sure it was what she needed. We were told from Patsy the owner that she had no clue how to log on or what it looked like but to go onto the DOL website. We stepped aside and logged on and shortly after we approached the counter and Patsy the owner was in the middle of training. We stood there for a few minutes which felt like longer than a few minutes. The phone rang and Patsy the owner answered the call and put the call on hold. She then picked up the phone that she originally put on hold and assisted them first before assisting the customers at the counter. Once off the phone Patsy continued to train so I walked back over to the counter which was only a few steps away and told her we were able to log in and showed her. Patsy then said that she had no clue what or how it looks when logged in. I then explained to her that we had everything we needed to log in and get started. She finally allowed my son to go back and log in. A customer walked in to take the knowledge test and since I wasn't getting help from the owner I politely asked if it was possible if I could see how they were able to log on. The young man had no clue what the license express account was. The parent of the young man asked if she could explain what it was her son needed in order to take the test and Patsy the owner explained it in detail on what to do and also walked her through it on her phone. Once my son was finally able to login I left until he was done. I decided to not let this type of behavior slide and went back in to get Patsy information, and she didn't want to tell me her last name but shared with me that she was the owner. I was appalled to hear that she was the owner and didn't have any customer service experience. While there I was met with unhelpful responses which I should have left when I first noticed it. Patsy the owner seemed uninterested in resolving the issue and offered no clear explanation to why we were being treated unfairly. DISCRIMINATION IS REAL. I expected much better customer care and would hesitate to use this company again.

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    1st Avenue Driving School - Thank you for owning a driving school and making it difficult for others who abide by the laws to exit there own vehicles.

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    Thank you for owning a driving school and making it difficult for others who abide by the laws to exit there own vehicles.

    New Sound Cdl School - driving_schools - Updated September 2026

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