Older building but so much charm. I'll start with the not too impressed, but I promise, there is a good ending. Room was not clean, requested a new one, but they didn't have one available for the size of our party. The breakfast was not a real breakfast, lacking of hot water for your bag oatmeal, very limited choices of bread or cereal, no fruit and the breakfast sandwich were sad looking. Situated downtown Pensacola, it's near awesome restaurants, walking distance to everything. Now our front desk working miracle person, Alexia, was the only person in the building, she personally cleaned our room and made us her number 1 priority, like she didn't have anything else going on. For that reason, I really don't care about the breakfast or our room was not cleaned, I'll definitely stay here again, just because Alexis saved the day read more

New World Inn - Hotels Near Me - Pensacola, Florida

I was searching for where to stay in Downtown Pensacola, Florida and research led me to the New World Inn which is a historic boutique hotel. The New World Inn has a fantastic location near most things in the Downtown area which has a lot of great spaces and places. The New World Inn was originally built as a box factory. The building was restored and remodeled in 1983 to include banquet and events spaces along with 16 hotel rooms with 8 rooms on the ground floor and 8 rooms on the second level. Due to the history of the building there is only a staircase and no elevator has been added to this property. Renovations to the property continued in 2007 with the addition of the 600 South Italian Eatery & Wine Bar which is currently listed as temporarily closed . In 2008 the New Orleans inspired courtyard was updated to a more functional space for outdoor dining and celebrations. In 2016 Skopelos restaurant was added to the location but sadly that restaurant closed in 2021 after 62 years due to damage from Hurricane Sally and the Pandemic. Overall I enjoyed my stay here and I would certainly stay here again. My video review of The New World Inn is here: https://youtu.be/4XP8jaq933U read more

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The room I stayed in needed several repairs and has layers of dust on everything from The light fixture to the ceiling fan and headboard. The floors also felt less than clean and the lighting was poor. I probably would have seen more dirt and rust/water damage if the lighting had been better. The charm of the hotel, the idea of the hotel is great. But the execution def needs some work. A simple dusting and some maintenance will go a long way The location is great for doing things downtown. Staff was friendly. The bed was comfy, the furniture was okay, but the tv stand shook with every step anyone took on my floor. I don't normally leave negative reviews, but this has been reviewed several times with the same complaints and no one has taken the time to fix them or address them outside the canned answers. Please see photos below. read more

New World Inn - Bedroom corner, water damage and possibly mold - Hotels Near Me - Pensacola, Florida

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We did our best to overlook the mixed reviews and hoped that the location might overcome some of the negative comments. The staff is generally friendly upon booking and arrival, however the room was dated, and reasonably clean overall. Upon checkout as we were leaving, without appropriate cash I approached with a $20 bill to request change and the counter clerk asked if that was for him or housekeeping... I assured him that I just wanted a smaller bill for housekeeping tip . Overall Our Accommodations were very adequate and the location is fantastic. Would definitely stay here again if necessary, however we will definitely try the Holiday Inn express across the street next time. read more

This unassuming hotel in Pensacola's downtown is a nice little place for a quick respite. At only 15 rooms, it's intimate and you don't have to worry about busloads of crazy people taking over and there is no traffic noise at all. I can speak from this first-hand as I was in a first floor corner room with only a sidewalk separating the room from the street. The only drawbacks are the intense odor of cleanser in the lobby and the lack of amenities. Aside from the adjoining restaurant (apparently closed on Mondays), I didn't see any nor was told of any. I will also attribute the almost medicinal scent to over-cleaning as a precaution against the spread of germs. The room was nice with stately furniture; the bed comfortable, sheets luxurious and the accompanying furniture appropriate for a historic inn. In all, I recommend a stay here. read more

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You know, I read the other reviews and I can see that we all want different things in life. I travel a lot and the most important thing in a hotel is its location. To a point, this might even trump cleanliness. The New World Inn has only 15 rooms and is set up in a old victorian building with antique furniture. The fixtures are not new, the AC consists of portable units and a dehumidifier that have been attached to the wall. When you get room keys you get....physical door keys. But here's the thing. Once you park, you pretty much don't need your car for the rest of your trip. Anywhere you want to go in Pensacola can be reached from here by foot. It is the absolute most perfect location. In fact, the only reason why it's not a five-star is because the wi-fi here is very poor. When I travel, it's always for work so having bad Internet is grounds for abruptly moving hotels. I was able to get by on this one, but all the complaints about cleanliness, humidity, and what not are just overblown in my opinion. I mean, this isn't the Ritz Carlton, but at the same, I'm glad it's not....because if it were, I'd have to take my car everywhere. read more

I love this hotel. My husband and I have stayed here for years. Hardwood floors in the bedrooms. The bed was very comfy and the ac worked great. The towels are high end. The shower has greet water pressure and the bathroom was very clean. The staff are very nice. Great location to walk to the restaurants and shops. I missed the restaurant that was at the hotel. It was 5 stars to us always. The outdoor patio area is beautiful and very relaxing. Not sure why someone would post that the Mgr was old. That's just rude. read more

I feel a little bad about writing a negative review about a hotel especially one that's independently-owned, great downtown location and a staff was very pleasant and personable. The hotel however is very tired and a bit run down. The shower in my room had mildew and paint peeling from the ceiling so much so that I stayed one night and moved out. Maybe if it were 20 or 30% less than the Holiday Inn Express across the street I might consider it but they were about the same price so that's where I moved to. Again the staff cannot be faulted and they were very nice. When I moved out ahead of schedule there was no problem with crediting my credit card and no one asked me why which kind of tells me they understand without having to ask read more

I was excited to stay here for a quick work trip because it's in a great location and seemed like it would be a cute boutique option. While it was the perfection location, it definitely was not up to my standards of cleanliness for a hotel. I travel all the time for work and normally if there is an issue, I'll ask for a new room. However, there are very few rooms here and I figured it wouldn't be a big deal for one night (and my hopes weren't high that a different room would be much better). The main issues for me were: 1. There is no elevator (that I saw). I'm pregnant and had to carry my suitcase up two flights of stairs. 2. The room/bathroom smelled strongly of a weird combination of an old house and chlorine. Again, being pregnant makes me more sensitive to smells, but this was just bad. I got used to it eventually. 3. There was a lipstick stain on one of the pillows and stains on a couple of the towels. 4. The shower was disgusting. It's probably just because it's old, but if that's the case then it needs to be updated. 5. I opened the cabinet under the bathroom sink and there was some coffee spilled inside as well as going down the front of the cabinet. The thing is, they cleaned the room right after the person before me checked out so that I was able to check in early...but did they actually clean it? 6. There is no sound barrier between rooms so you hear everything in the room next door/out in the main area. My room had a dehumidifier that was loud, so I used that to help me sleep. The pros: the staff I interacted with before being able to check in were friendly and helpful. Lesson learned: I should have stayed at the Holiday Inn Express up the street. read more

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A Stay at A New World Inn Bed & Breakfast, Pensacola, FL November 2022 My friend and I stayed at A New World Inn during this past November, 2022. We were met by a woman at the desk who was talking to tech support because their "internet was down". Little did we know, this would be a portend of our stay. The one "bright spot" of staying in this room was that, just across the street, a wedding was going on . We had a great view of the proceedings, it was a beautiful moment. However, when we first entered our (beautifully appointed) room, the woman who was at the desk, mentioned the room was hot. Neither my friend or I saw what she'd done, but suddenly, there was airflow in the room...this is important later. There was a small fridge in the corner of the room. If we touched it or tried to open the fridge, the fridge would fall to one side. There were two bottles of water on the top of the fridge, which we wondered if we used them we would be charged for them. The "breakfast" portion of the "Bed and Breakfast" left a great deal to be desired. The food appeared to be the leftovers from a previous breakfast, with hard biscuits and other sundries--served in a beautiful meeting room. When I went to get coffee in the morning, the coffee was like sludge and the only tea available was lipton decaf tea bags. There was no way for us to get ice at the B&B and ended up going to a nearby Publix for supplies. No vending machines for beverages or snacks were available. On Sunday afternoon, my friend and I were freezing in the room. I called down to the desk clerk to ask how the temperature could be adjusted because we were cold. I was told by the desk clerk (a male, this time) that there was "no way to adjust the temperature in the room because the thermostat controlled all of the inn. Thankfully, he was wrong, as we found the thermostat (above my bed) was set to 60 degrees (apparently by the desk clerk that showed us the room, when we checked in). It began to warm when the in-room thermostat was adjusted. There are walls of pictures of celebrities that had (allegedly) stayed at this inn and seemed pleased with their stay. I couldn't help but believe that their stays had been a LONG time ago. The "home-baked cookies" (offered at the front desk) were tasty, but didn't make up for all the problems we encountered at this inn read more

The staff was great and nice. But, the bathroom was disgusting and the place needs a major update. Our shower had hair that was clogging the drain. One of the staff member came and cleaned it. I would not come back. read more

The staff here was very friendly! My fiance and I were staying here for his birthday in the era of COVID-19. We take our precautions pretty seriously and the staff was very respectful and always had their masks on! The room itself was cute with all the accomodations we needed and facing the street. The shower needed some love, but for the price, I really didn't mind. The location is great and parking was easy! read more

We stayed overnight at New World Inn a few days ago while in town for a show. It is a pretty historic/victorian hotel with an event center in Pensacola, close to the water in an artsy part of town. Our room was spacious and the bed was very comfortable. The linens were much nicer than the average hotel. I also liked the view out the window overlooking an outdoor patio space. Inside there room was a semi-portable ac/heat unit which worked great. I'm pretty sure the hotel has radiant heat and the AC unit was a nice solution to maintain the historical integrity of the hotel. The bathroom was en-suite with a nice dressing area with lots of room to hang clothes, a large counter with a mirror, coffee maker (locally roasted coffee was a nice touch), small microwave and fridge. The staff was accommodating and helped me to print some documents while we were there. We had to leave around 6 am so we missed the included breakfast, however there was a waffle maker at the coffee station and fruit at the front desk so we were able to grab something to go. If you are looking for a clean and comfortable hotel but like something a little more unique, this is a great option in a great Pensacola location. read more

This is for the Inn portion only. Not worth the money, not worth half the money. No southern hospitality, smile or even polite attitude by the desk clerk, dilapidated in many ways (see photos) and way, way overpriced. read more

New World Inn - Seems minor but for $188 a night? - Hotels Near Me - Pensacola, Florida

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1st of all, good luck finding this place. It's a historic building right in downtown Pensacola. Check-in staff was very nice, the room was clean and cute, the original wood floors were very nice. Where the issue was there was NO heat in the room I stayed there on 1/30/21 and the temp outside went down to under 40 degrees. The thermostat was at 80 and was pushing out cold air. Luckily the comforter was enough to keep me warm through the night but you can imagine how brisk the room was at 7 am. Then I went to take a shower and that's where the real pain came, I noticed that the shower-head was very old/used. When I turned it on, the spray/sprinkler was exceptionally weak, so much so that a small person 5' or less would have had a hard time with it, me being 6'5" it was completely impossible. The only other option on the shower head selector was the jet which was 3 small holes that barely the equivalent of spitting water out of one's mouth. I mentioned both to the receptionist on the way out and she made NO offer of compensation or anything. Then I received an email from reservations@newworldlanding.com stating the following: Dear  Andrew , Thank you so much for staying with us at  New World Inn ! We hope you enjoyed your time with us and we look forward to seeing you again soon. If you have any questions about your stay, feel free to call us at  850-432-4111 or send us an email to  reservations@newworldlanding.com. We hope you found your time here relaxing and enjoyable. If you'd like, you can leave us a review on TripAdvisor, Booking.com, or Expedia. Also, "like" our Facebook page to keep up to date with all the happenings here. Thanks again for visiting - can't wait to see you again! All the Best, New World Inn As I prefer things in writing I sent an email and I told them what I've told you and heard nothing but crickets. FYI owners you can buy a NEW shower-head for under $20 that would be amazing as you already have the water pressure witnessing how it came out of the spout so heavily. Paying $150 for one night with NO heat and a CRAPPY shower leaves a bitter taste, especially when a company makes NO effort to remedy or compensate. I noticed Danny Glover's pic was up on the wall, I'm guessing the shower heads are original and probably the same he used way back when, wonder if Danny had the same problem? Stay somewhere else. read more

New World Inn responded to me on August 14,2018! I am happy with the response and what's to come in the future with New World Inn and myself! I can't wait to go back and stay at the New World Inn again and with the changes they say they have made, it should be an awesome visit! read more

Here at a friends wedding. Not happy that the staff ran out of the appetizers or never made it to my side of the room. Also not sure who to attribute it to but the food was cold when it came out. That said the food was cooked expertly and was great. read more

Staff was very helpful, the room was beautiful and comfortable, the bar/restaurant next door is incredible, and you are right across the street from the water. Such a nice place to visit in Pensacola. You are also right down the street from a beautiful downtown area! read more

I stumbled across this Inn when I was driving on the Palafox Pier to check out the waters edge. I was so glad I stayed here--I absolutely loved it! It was quaint, charming & clean!! It was old but in a very charming way with it's squeaky stairs! The room was large, comfortable & had a nice view! I walked before dinner to explore the historic district & found that charming also! There are numerous eateries to choose from but I decided to go to the hotel restaurant---it was delicious!! My staff-person recommended the snapper & it was a marvelous suggestion! The baklava was fabulous, too! And all the staff were so friendly. Very courteous, helpful & friendly, making sure you don't need a thing. On the morning of my departure, I talked with the manager for over an hour solving the ways of the world!! Michelle was so sweet. I also found a lovely breakfast outside my door in the morning & didn't realize it was for me!! I was told when it's not busy, the Inn provides room service for all visitors---it was delicious & so unexpected! What a lovely gesture!! I will stay here again when I return to this area & I will recommend this Inn to anyone I know that will be coming to this area of FL. What a marvelous find---I loved it!! read more

It was a pleasure to stay at the New World Inn recently. Located so close to the water and downtown, it was such a convenient spot. When I checked in, they took me to my room, which never happens at other hotels. It had an old bed and breakfast feel to me, but with all of the needed modern accommodations. The free wifi worked great, allowing me to play my games and watch my movies with no problem. Maybe the bed was too comfortable... cause I slept right through breakfast. I would recommend to anyone to stay here if visiting Pensacola, and will look forward to staying there myself again. read more

It's a great place in the heart of downtown Pensacola. It's within walking distance of everything. Rachel at the front desk was very hospitable and kind. We had a great time staying here. read more

super hospitable, excellent breakfast- the quiche was amazing and they had a waffle maker. the staff was very nice, showed us to our room- which was very clean & the bed was great. I loved this place, a little sad there was no pool but everything else makes up for it. also, nice banquet area for weddings ect. I would happily recommend this hotel to anyone & will return (: read more

Stayed here for my wedding day, and I'm so glad I did. The staff is so courteous, and they maintain the inn so well.

I don't know where these other sour reviews are coming from. I stayed here and it was great. Very authentic and unique. You don't feel like you're in a hotel. The staff was PERFECT. The breakfast was delicious. Our room was clean, the bed was very comfortable. For a last minute place to stay, they had one room left. We were not disappointed. If you want the basic hotel experience, go to the La quinta. The New World Inn hotel is a great place. I recommend it. read more

I only wish there was a ranking for less than one star. It is shocking to me that this hotel and restaurant are able to convince us to stay and eat here. I write this as I listen to people directly outside my room, partying on sofas that are beside my door. The front desk is directly below the balcony. They have their six pack on the floor. There are bugs on our television screen. No pencils, pens paper. Run down rooms marketed as quaint. Air conditioning sounds like a diesel engine. We went through the lobby into the restaurant, Skopelos and were promptly yelled at for not entering through the front. I'd like to know why there is an entrance through the hotel lobby. Why market as one business? Once we went out and on again, we were left at the reception where three people in a row made it clear that it was not their job to seat us. Eventually, a young woman came to the podium and without eye contact or enthusiasm of any kind asked us for our name and party size. On a good note, the only one, the young ladies at the hotel front desk could not be nicer. They were cheerful and eager to please. WARNING. SKIP THIS PLACE. VACATION CAN BE EXTREMELY RARE AND IMPORTANT. DON'T BLOW IT. I MESSED UP WHEN I CHOSE THIS PLACE. !!! Adrian P. Replied that a manager was concerned and spoke to me. NOT SO!!!! Is this how they dismiss negative reviews??? read more

I recently stay at the hotel and they gave me a "discount" down to $132. I could not have been more in satisfied with this hotel. The carpets appeared to never have been cleaned. There were stains everywhere. Missing pictures on the wall. Everything was old and outdated. Not in a cute antique way, in a it needs to be thrown away kinda of way. I hate to write bad reviews and honestly rarely do, but I am trying to save the next couple who comes along and think they have found a good deal. read more

We are staying here tonight after a wedding. The room literally feels wet and it's hot and disgusting. It's so humid I can't even fall asleep. There are 2 machines in the room, one for humidity (which doesn't seem to be working) and the other standing unit is the AC. The bathroom area is 80 degrees and the humidity is unbearable. What an awful waste. read more

We were looking for a place to stay for the night and this seemed like a nice place at a good price. The room was dusty the bed seemed clean. The bath room needed updating really bad. The ceiling tiles were rusty and you could smell mold. A wedding party was going on and there was a bunch of drunk inconsiderate people in the sitting area right outside my door that I complained about to the front desk that went on till 2:00am. The manager nocked off 30 bucks but the desk should have moved the group to the dining area down stairs. We would have left if it wasn't so late. We will not stay here again. read more

We chose this hotel to spend our tenth wedding anniversary and we were incredibly unhappy with our stay. We stayed in the bridal suite and our room needs some serious repairs in order for it to be acceptable for what it cost to stay here. The door to the room has at least an inch wide gap at the bottom and everything can be clearly heard in the lobby, so I would expect that everything we do in our room can be heard out there as well, so we didn't get to enjoy that part of our evening. There were horrible stains on the sofa and the bench at the foot of the bed. The curtains barely covered the window and a person standing outside near that window would be able to peek in through the sides of the curtains. They are not blackout either so plenty of morning light came in as soon as the sun came up. The bathroom fixtures need to be replaced. The bath tub faucet does not turn off and water trickles, not just drips, but trickles all day and night which has caused nasty stains in the tub, so that should be reglazed. The sink faucets need replacing because they have been cleaned so much that the brass has been rubbed off on parts of them. The room is very humid and the dehumidifier placed in there doesn't do enough to alleviate it. The air conditioning really needs to be updated. It is very loud, even on a lower fan speed, and it did not cool the room very well. It was too hot and loud with both the air conditioning and dehumidifier running for us to get any sleep whatsoever. I even set it on 60 degrees. The dehumidifier filled up at 3:00am and the alarm beeped very loudly for it to be emptied that also ruined our sleep. We were exhausted the next morning. Because of the humidity and lack of cool air that night, I wanted a shower the next morning so we asked for another set of towels. What we were given was completely unacceptable. The wash cloth had a hole in it and makeup stains all over it and the bath towel had light period stains on it which completely horrified me. Those towels should have been disposed of and never given to any guest. I have never, ever been given towels like that in any hotel I had ever been in. We should have stayed at the beach. read more

New World Landing is where we had our reception. I love the look of this venue! It had amazing food and service. There was a few things that we would have changed if we could do it again. One would be that they should create a system to keep guests from other events and from their hotel out of your event. After we mentioned this, a worker immediately printed signs and hung them up on our doors. Two, we wished the air condition was a little bit cooler. The last would be that the event coordinator would have penciled us in with the room that we wanted with the date that we asked for that room. We had emailed her asking to see the front of the house. She had made us an appointment a few weeks after the holidays. When we went to see it, she had said someone called that morning for it and if they didn't want it, we could have it. I was upset that we weren't penciled in first when we had emailed and told her we were interested in it. Overall a great staff- chef, bartenders and setup crews! read more

We held our wedding and reception at New World Landing. Brandy was nothing short of amazing! She met with us and walked us through the venue. She explained where the groom and the groomsmen were to go before the ceremony and where myself and my bridesmaids were to go so we didn't see each other. She made sure to find out our likes and dislikes to help plan the perfect day for us! She even reminded me that it's OUR day and should be planned with what we like. Our ceremony was in the outside courtyard in front of the fountain. Brandy was on top of everything - making sure everything was set up to making sure everyone knew when to start walking. After the ceremony, our guests went to the hall for appetizers while we went for pictures. When we showed up to the reception, Brandy was right there to make sure everyone was announced. She made sure my husband and I had our food, having one of the wait staff personally taking it to our table. The food was absolutely AMAZING! Two weeks later, and we are STILL getting comments about the food! Herb baked chicken, grilled flank steak, vegetable medley, and mashed potatoes. The new head Chef is amazing! All through the evening, Brandy checked on if we needed anything at all. The price for everything was reasonable. The catering was priced lower than a lot of other places, and the food was out of this world! We definitely plan on coming back in the future for vow renewals! read more

I'm leaving one star, simply because the lady at the front desk tried to help the first night. My fiance and I found this place online and, from the website, it seemed like a great place to stay. Upon arrival, we checked into our first room and immediately found roaches. No big deal, it's an old building and close to water, these things happen. We told the lady at the front desk and she bumped us to the bridal suite for one night only until another room came available. This suite was pretty nice, the shower needed serious updating and if your shower was longer than 3 minutes you would run out of hot water, but again, no big deal. The next morning we checked into a third room. This room was more humid than anything I have ever experienced, and I live in New Orleans, so I'm used to humidity. To top it off the tv didnt work at all. At this point I'm starting to get frustrated. So we get moved to room number 4 (all in about 24 hours) in which I have to pull out the dresser to plug in the tv myself, only to find out that there is no cable box, so essentially no tv at all. I have little faith that anyone here will actually care enough about negative reviews to try to make it up to us with a refund as we currently plan to just cut our vacation short. This place has almost ruined our favorite city to vacation to. Stay far away from this place as it is apparent that they care little to none about the satisfaction of their paying customers. And, once again, props to the lady from the first night for taking care of us when it apparently isn't in the job description. read more

The New World Inn in Downtown Pensacola is a truly unique hotel with an exceptionally friendly staff. We stayed in room 12, which overlooked a harbor and had two comfy full-sized beds, and a spacious bathroom area. There were free coffee, snacks, and water bottles in our room, as well as in the lobby. The lobby has a beautiful restaurant, and the rooms feel more like an old home converted into a hotel than a generic hotel. There are real keys for each door, and the front desk offers to hold keys for guests at all hours, to prevent them getting lost. Free breakfast is served every morning until 9:30am, and it smelled great. We slept in, unfortunately. read more

We booked the downstairs suite 6 months in advance of my daughters wedding....it was in the perfect location, right down the street from our venue we were using for the ceremony/reception, it had a king size bed, large window, a sofa sleeper and we were told a restaurant. It had everything we needed for her and her bridesmaids to stay the night before, get ready the morning of and for the photographer to take before pictures of my daughter getting ready for her wedding....Sounds perfect right?? Not the case when we checked in this past weekend!! The room was not ready at the 3p check in time, they were still cleaning up from the remodel...my daughter checks in later that evening and the room smells of paint fumes, they removed the sofa sleeper and didn't replace it, broke the mirror, there was an unfinished armoire, which she was going to use to hang her wedding gown on for pictures, no bathroom door and to top all that off NO A/C!!! We were told there were no more rooms and I asked multiple times to speak to a manger and was told she was dealing with a bigger problem than ours. They did find us some floor fans and gave us a single roll away bed...whoo hoo what luck! (that is sarcasm btw) The front desk clerk proceeded to tell anyone that would listen, including other guest, that I had attitude and that she went out of her way to help us and we still weren't happy...Well hell yes we weren't happy!! Who pays a $150 a night for a room that was not finished and has NO A/C, no one I know! She tried to put them in another room later that evening and put another guest in the suite, which was totally unacceptable with us because we booked that room not only to get ready in but to take pictures in the next morning!! The next morning we had girls getting their hair done in the foyer and make up done in a banquet room until they got us a room big enough with working A/C and with enough light to do hair and make up in. They claimed not to know about the A/C not working in the bridal suite but that is a lie because we came down the month before an told them we had heard complaints about the a/c from other brides and vendors and we were reassured that was all being taken care of with the remodel and that it would be ready in plenty of time for our booking...This was supposed to be a relaxing night for my daughter, the bride, and her bridesmaids the night before the ceremony and a fun and exciting time the day of but all we got was stress, chaos and a headache from the paint fumes!! read more

My sister was coming to town for a one night stay before going to Orange Beach. She wanted to stay downtown, so because of the location and in the price range she was looking for, I suggested New World Inn. She phoned to make the reservation and later received an email confirmation for the wrong night. She phoned back and corrected the error. Again, confirmed for the wrong night. Called again, and found they even had her phone number incorrect. Made a third call to make sure it was for the right evening. Checked in and when they went to shower before dinner, there was NO HOT WATER. Showered in cold water and went to tell the desk. The only response to this information was, "it's hit or miss". Really?!! I don't expect but a few basic requirements from a hotel. Clean room, comfortable bed, and hot water. Next morning, went to shower before checking out. NO HOT WATER. They then checked other rooms, which should have been done the night before, and basically there was no hot water in the hotel. Makes me wonder how clean the linens are and the dinner ware in the restaurant. She ended up driving 20 minutes to my home to shower. She asked for a discount on the room and when asking for the manager, the lady said, "I am", but couldn't give her any information on amount of compensation. After two days, she was told they would take $45 off. She said that wasn't enough and they agreed to charge half price. It remains to be seen if this happens. I will never tell anyone to stay in this hotel again! read more

I had my 50th birthday party there 11/30/13. Terrible service! The party was good, the room, lights, dance floor. We had no "go to" person to assist us. 4 different parties going on, we had to direct the traffic, keep others out of our party, from cutting thru. Wait staff unprofessional. Food out very late. Took food away early without permission, when asked about the food, staff had left and taken it home. Did not ask if ok to take away. Ruined Champange Toast. Served a tiny sip to ALL GUEST IN TACKY PLASTIC CUPS. I did not authorize that. 4 bottles was for head table only. Rooms are old and moldy. Smelled of gas as if pilot was out. complained, was told, it was the furnace. Filthy carpet. Tried to enter Hotel at 3am, clerk was sleeping, had to bang on the door. Nancy stated the food do not leave the building, wait staff states they take it home. Poor management. NWL, is a money grabbing place. Don't be fooled by the pictures. Yes the location is wonderful, and NWL, is taking advantage of it!!! read more