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    Newark Square Wash & Dry

    2.7 (3 reviews)

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    3 years ago

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    8 years ago

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    7 years ago

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    Green Leaf Cleaners

    Green Leaf Cleaners

    3.8
    (99 reviews)
    $$

    I am writing this review in response to the owner's way of handling our issue. My wife and I…read morebrought in our comforter to get it dry cleaned. As first-time customers, we decided to trust Green Leaf Cleaners because the owner was very confident and experienced in his work. We disclosed that the comforter required delicate care, as it was made with silk, to which he stated he handles delicate materials all the time. To our surprise, after we had picked up the item and brought it home, we inspected three holes about one inch long on certain areas of the cover where there were "flowers" stitched on, as well as several smaller sized holes. I understand that as a business owner, you must protect yourself by not admitting fault when we brought to your attention that your machines may have caused damage to our item. We could have demanded the current market value of the comforter as compensation, which is $500, but chose not to. Instead of taking accountability, you denied our allegations and instead offered to repair the holes as a "courtesy" because we showed up as first-time customers, as if you were doing us a favor. With our intention of showing you the damage, not only the big holes but also the smaller-sized ones, you portrayed a negative attitude by chuckling and shaking your head when we were pointing out the small holes. With that behavior, we believed that we couldn't entrust you to repair our comforter anymore. We appreciate that in the end you agreed to give us a partial refund of $50. However, you first said that (1) you didn't have cash and (2) you needed to contact the credit card company to issue the refund, as you didn't know how to, therefore asking us to return in a day or two. We asked for it in writing for reassurance. I suppose you didn't like the idea because you ended up handing us $50 in cash. I have respect for what you do as a small business owner, working tirelessly on so many items every day. It's not easy work, and I can tell you take pride in what you do. However, I suggest that you work on your integrity and take personal responsibility, having money-back guaranteed policies for your business, and most importantly evaluating your empathy and customer service. To customers out there: take pictures of your item before you bring it to this business, and be prepared that they will only partially compensate if your item incurs damages.

    Last year, I brought my Burberry hoodie to Green Live Cleaners. When I went to pick it up, they…read morecouldn't find it and kept delaying for more than three weeks. When it finally came to discussing compensation, the owner said they would only pay $100-200. This is outrageous, considering the hoodie cost me over $900. Instead of taking responsibility, the owner even threatened to call the police on me, saying I was "disturbing" their business, when all I wanted was a fair solution. Since they refused to resolve it, I filed a Small Claims Court case. Nearly a year later, the judge ruled in my favor and awarded me the compensation I deserved. This whole experience was extremely stressful and unprofessional. If you ever face a similar situation, don't be afraid to stand up for yourself--take it to Small Claims Court and let the law protect your rights. Avoid this place at all costs.

    Express Coin Laundry

    Express Coin Laundry

    2.8
    (17 reviews)

    FOR YOUR CONVENIENCE! It is DOLLAR COINS ONLY! They do have a change machine if you need it. Dollar…read morecoins can be used anywhere if you have any leftover. I have my moments with this laundromat. There has been times with inconsiderate people leaving their laundry in the machines for too long. There aren't enough 3x machines so you're forced to separate loads or spend extra with hella room. I haven't found a time when nearly all available unless it's near closing or it is first thing in the morning. Definitely not coming here on a weekend again, craziness. It's not their fault but the parking here is terrible & people don't know how to park making it impossible.

    for context: I washed allllllll of my linens towels and couch blankets the same I have done the…read morelast year I have been coming to this laundry mat. I was there early in the morning to do my clothes then came back around 5ish to do my linens. I put all of my items in the large $11 washer (as I do every single time as long as one is available). Then I do to dry and spilt it all up (again as I do every time) linens and blankets in one drye, towels in another and my couch blankets (for my dog) in a third dryer. I started the linens and put enough time on high for 1 hour $3 (again as I do and have done every single time I have ever washed and dried my items) then move to fill the other dryers. Then I noticed dryer 110 ( dryer with my linens) was not spinning. So I had to take all my blankets out and put them in about her dryer, 116 which was making a lice but spinning so I thought nothing of it. And ran to do an errand. By the time I got back on of my SILK pillow cases was stuck in something at the top of the door. I got it loose and pulled all of my linens out to start folding them I noticed every single one of my SILK pillow cases was snagged and had holes in them. This was NOT the case before. I immediately called and sent photos to the manager. She did not answer my call and did not return my call until the next day while I was at work and could not take her call until I called her back. All she is trying to make right is giving my $3 and will not reimburse me for my pillow cases that her dryers ruined!!!!!! instead she is trying to tell me what I did wrong when I did the same exact thing I have done every single time I wash anything. She is then trying to tell me I didn't send her proof of the pillow case stuck in the door, i sent her three pictures of my pillow cases. She can look on the security camera for validation on the stucco pillow case but I have a feeling she won't. she also tries to tell me that she checked the dryers and nothing got stuck, well how do I know she didn't just throw one towel in there to check and not the equivalent to what I had drying in there. The money I spent on the silk pillow cases is no where in comparison to what silk pillow cases really cost, I got them for $20 each pack. She still will not provide an offer or negotiate something right for the damages to my silk pillow cases due to her dryer. This isn't even the biggest laundry mat, and washers and dryers are always out of order!!!!

    Complete Cleaners

    Complete Cleaners

    4.2
    (150 reviews)
    $

    I first came here about 4 years ago to have my wedding dress cleaned, and they did an amazing job…read more I recently came back again, and I'm just as impressed. They worked so fast to fix 3 of my clothing pieces, and everything came out perfect. I'm petite, and they were able to tailor my overalls to fit me like a glove, seriously, they look so good now. They also fixed one of my jackets at the waist, and the fit is now exactly how I wanted it. The quality of the work is incredible. The stitching looks so professional that you can't even tell anything was altered. Jennifer helped us, and she was amazing, super kind and helpful throughout the process. Highly recommend this place!

    Complete Cleaners is not what it used to be. Since the change in management, the service has become…read moreunfriendly and unaccommodating. I had two pairs of pants tailored incorrectly. When I asked if they could fix the mistake, I was told I would need to pay again. Under the previous ownership, they would correct errors at no additional cost--so this felt like a big step down in customer service. Another issue is that they now require payment upfront. This makes it difficult to address problems after the fact, since you've already paid regardless of the outcome. The overall experience has also declined. Instead of returning items neatly steamed on hangers with protective covering, they now hand them back folded in a paper bag. It feels rushed and lacks the care they used to provide. Overall, the new management seems to prioritize process over customer satisfaction. Unfortunately, I won't be returning and cannot recommend this place.

    Newark Square Wash & Dry - laundryservices - Updated June 2026

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