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    Newgistics

    1.1 (686 reviews)
    Open 8:00 am - 5:30 pm

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    Inaccurate/ fake tracking. The package hasn't moved and definitely isn't arriving today.
    Octavia S.

    Well, it looks like I am one of many unhappy customers. This is the worst shipping experience I have ever had. We are in the midst of a pandemic so I completely understand that there will be shipping delays. Every other company I have ordered from has kept me updated on delays and I am able to get actual information from their shipping partners. My Zeelool glasses order reached the U.S on 4/21. I have been waiting since then to get an update on my package that is just sitting in San Francisco. Again, I get that companies are swamped with packages but after reading through some of the reviews, it looks like Newgistics is just bad in general. I can't get a hold of a human so I just sent an email to their sales department. I also emailed Zeelool to complain about their partnership with Newgistics. Basically, businesses and customers should avoid this company! UPDATE: I am at the stage of anger where I am literally laughing at how horrible this company is. My email bounced back from the sales email address that was provided from THEIR website! Newgistics, y'all are great crooks. UPDATE: I got my package 5/9. I have been ranting all over the internet about this. Good luck everyone. I will pay more to avoid working with them again. UPDATE: I used LinkedIn to find some actual Newgistics employees, put their name in the directory search, and now my package is moving. May be coincidence but calling higher-ups may work!

    The tracking so far
    Anthony R.

    I own an eCommerce company and I have absolutely no idea why any business owner in their right mind would use Newgistics. Their reputation is absolutely awful, and deservedly so. I placed a time-sensitive order on March 26 with a guaranteed delivery date of March 31. Unfortunately, as soon as I saw that the package was in Newgistics hands, I knew it was going to be a problem. Sure enough, it's now April 10 and the package, after not moving at all for the first 10 days, is now bouncing around the country. The merchant already had to refund me so he's out the money and the product. If you're an eCommerce company, using Newgistics absolutely will cost you money and customers. How Newgistics even stays in business is beyond me.

    It got here-- but the entire side is cracked...useless.
    Terrie F.

    I ordered a package shipping from northeast Texas, I live in southwest Tennessee.... not too far-the only state in between is Arkansas. My package has been stuck at some warehouse near Indianapolis, INDIANA for 3 days....and counting. ***REDICULOUS*** I'm worried from the other reviews- I may never actually receive my item.

    Gavin M.

    My order was received by Newgistics on February 21, 2020 in Simi Valley, CA and as of February 27, 2020 USPS is still "awaiting item" No business who cares about retaining customers should use this company. I will no longer be doing business with EE because of Newgistics' slow shipping speeds. Delays in deliveries have cost me money due to customer cancellations.

    Items haven't updated since the 30th!!!
    Letisha B.

    I placed an order from VS Pink for my daughter on Nov 27th. Nov 29th I get a confirmation it has shipped out with an expected delivery date of Dec 6th. I never received the package. Then the EDD changes to the 8th...nothing on the 8th...then it changes to the 10th...TODAY IS THE 16TH AND STILL NO PACKAGE. I have no way of contacting these people. I am so pissed!!! Everywhere I read they get bad reviews so how are they still in business???? They have to be stealing!!

    Status of package no movement since11/17
    Jeanette D.

    I made a purchase on and when I received the item it was too small so I followed merchant instructions and paid $4 so they could email the label for me to attach to the box in order to return the item. I took the item to my local post office and they did whatever they needed to do to start shipping process and they also provided me with the receipt that contained the Tracking # 9202 3901 0077 4518 5404 84 that was on 11/16/20 here it is almost 2021 (12/30/20) and each time I gone online to USPS it stills says the same thing "Delivered to Agent November 17, 2020 at 6:37 am" When calling the post ofc they indicated it was picked up by Newgistics and that they had no other info or phone #. I've called this lousy co. no less than 20 times at 512 area code # only to not be able to speak with anyone. I also left msg weeks ago in the general mailbox and no return. At this point I have no idea if the "agent" that picked up from post office stole it and gave it to girlfriend or wife or what I am also contacting the local news media about this company along with BBB because although we are in a crisis it DOES NOT take that long to deliver anything anywhere and now my refund has been forfeited because it pass return date. DO NOT USE THIS COMPANY IF YOU DO BEWARE I cannot believe that the USPS would have been contracted with them.

    Thomas C.

    ordered on 8/12/20 - even paid extra for fast shipping through the merchant. 8/21/20 - 9 days later arrived in GRAPEVINE TX (this is the graveyard of all packages shipped via pitney bowes/newgistics) 8/22/20 - it gave an estimated arrival date of 8/28/20 today is 8/28/20 and now it says Estimated Delivery Unavailable. GRAPEVINE TX is only 20 min away from me. Today i will drive to their facility to see if i can just pick up my package. updates coming soon .

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    Page 1 of 18

    Ask the Community - Newgistics

    How long does it take for a package to be delivered? Thank You…

    I been waiting for 2 months so far. Still hasn't moved since April 14th and it's May 18th.

    My tracking number tells me my item was "inducted into Newgistics system" but when I go to Newgistics, it says item not found. Have they lost my item? Who can I call?

    In my case the tracking number was a USPS tracking number. So I could somewhat track the shipment but our package spent several days in several locations. We did finally get our package even though Amazon said it could be lost. It finally showed… Read more

    With this company who actually delivers it the mailman ups like who's dropping it off at your house?

    Dont use this company. They always lost your item. They still your online order or return item.

    Do they deliver on Saturdays? I know there office is closed but they affiliated with USPS

    Yes they do deliver on saturdays and they work and drive every day according to their tracking system. I wouldnt say they're affiliated with USPS, they are a partner of them. I dont know why retailers use newgistics instead of just going straight… Read more

    View All 5 Questions

    Review Highlights - Newgistics

    The Newgistics return label that was included with my order made my return SO easy!

    Mentioned in 10 reviews

    Read more highlights

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