I placed an order off of an international seller on Ebay and after receiving tracking, I received the shipping carrier Pitney Bowes and Newgistics, which is part of the latter. After seeing reviews of both, I was very anxious that my package was either going to be late or lost. However, my package was delivered today, two days earlier. Newgistics needs to update their tracking faster. For about 6 days it said that my package was containerized and did not updated saying that my package passed customs at the airport and was at the California location. I learned that piece from possibly Parcel24. Will I be purchasing something from an international seller on EBay again? I would want to but will not as I do not want to ruin the risk of having a late package or no packing. read more

Desde el 20 de febrero 2025 se supone que iban a entregar mi paquete y hoy un mes y aun nada. read more

Newgistics - Shipping Centers Near Me - Austin, Texas

Pitney Bowes (Newgistics) should be charged with heinous crimes against the American public and BANNED as a shipping provider. Their practices have cost the American public at least hundreds of thousands of dollars based on the number of complaints posted here. I have used AT&Ts trade-in program to avail myself of a new phone and exchange my old phone. I was promised by AT&T that the value of my trade-in is $800 and would be credited to me once my trade-in (old phone) was received. I followed AT&Ts instructions to send my trade-in back to them per the shipping label they provided. My old trade-in phone has been lying at the USPS post-office stating that it is Available for Pick-Up since Monday Dec 7th with no movement. USPS has informed me that it is awaiting pick-up by the Returns Logistics Agent which is Newgistics (Pitney Bowes). AT&T punts me to USPS who punts me to Newgistics (Pitney Bowes) who punts me to AT&T. Who takes responsibility here for ensuring the product is returned? Who can provide a response on the status of the package? Crickets. read more

If you're expecting a package shipped via Newgistics, you better be prepared to be very, very patient. Their own tracking system is worthless. USPS tracking has shown my currently anticipated package to move occasionally--about once every several days. The package was expected to be on my porch over a week ago and it's still no where close. Why do retailers use Newgistics? Can it be that much cheaper than other economical, but more reliable, shipping services? Perhaps its use allows retailers to express their disdain for their customers in a passive-aggressive manner. From now on I will be very hesitant to use eBay Global Shipping for the sole reason that they use Newgistics. read more

Well, it looks like I am one of many unhappy customers. This is the worst shipping experience I have ever had. We are in the midst of a pandemic so I completely understand that there will be shipping delays. Every other company I have ordered from has kept me updated on delays and I am able to get actual information from their shipping partners. My Zeelool glasses order reached the U.S on 4/21. I have been waiting since then to get an update on my package that is just sitting in San Francisco. Again, I get that companies are swamped with packages but after reading through some of the reviews, it looks like Newgistics is just bad in general. I can't get a hold of a human so I just sent an email to their sales department. I also emailed Zeelool to complain about their partnership with Newgistics. Basically, businesses and customers should avoid this company! UPDATE: I am at the stage of anger where I am literally laughing at how horrible this company is. My email bounced back from the sales email address that was provided from THEIR website! Newgistics, y'all are great crooks. UPDATE: I got my package 5/9. I have been ranting all over the internet about this. Good luck everyone. I will pay more to avoid working with them again. UPDATE: I used LinkedIn to find some actual Newgistics employees, put their name in the directory search, and now my package is moving. May be coincidence but calling higher-ups may work! read more

Newgistics - Inaccurate/ fake tracking. The package hasn't moved and definitely isn't arriving today. - Shipping Centers Near Me - Austin, Texas

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I own an eCommerce company and I have absolutely no idea why any business owner in their right mind would use Newgistics. Their reputation is absolutely awful, and deservedly so. I placed a time-sensitive order on March 26 with a guaranteed delivery date of March 31. Unfortunately, as soon as I saw that the package was in Newgistics hands, I knew it was going to be a problem. Sure enough, it's now April 10 and the package, after not moving at all for the first 10 days, is now bouncing around the country. The merchant already had to refund me so he's out the money and the product. If you're an eCommerce company, using Newgistics absolutely will cost you money and customers. How Newgistics even stays in business is beyond me. read more

Newgistics - The tracking so far - Shipping Centers Near Me - Austin, Texas

I ordered a package shipping from northeast Texas, I live in southwest Tennessee.... not too far-the only state in between is Arkansas. My package has been stuck at some warehouse near Indianapolis, INDIANA for 3 days....and counting. ***REDICULOUS*** I'm worried from the other reviews- I may never actually receive my item. read more

Newgistics - It got here-- but the entire side is cracked...useless. - Shipping Centers Near Me - Austin, Texas

My order was received by Newgistics on February 21, 2020 in Simi Valley, CA and as of February 27, 2020 USPS is still "awaiting item" No business who cares about retaining customers should use this company. I will no longer be doing business with EE because of Newgistics' slow shipping speeds. Delays in deliveries have cost me money due to customer cancellations. read more

Newgistics - Shipping Centers Near Me - Austin, Texas

I placed an order from VS Pink for my daughter on Nov 27th. Nov 29th I get a confirmation it has shipped out with an expected delivery date of Dec 6th. I never received the package. Then the EDD changes to the 8th...nothing on the 8th...then it changes to the 10th...TODAY IS THE 16TH AND STILL NO PACKAGE. I have no way of contacting these people. I am so pissed!!! Everywhere I read they get bad reviews so how are they still in business???? They have to be stealing!! read more

Newgistics - Items haven't updated since the 30th!!! - Shipping Centers Near Me - Austin, Texas

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This definitely ranks as the worst shipping company I have encountered. They're "delivery dates" are meaningless. I really don't know how to express in words how bad they are, just that whatever they quote as a delivery date, don't count on it, because it won't happen. Tommy Bahama, if you are listening, abandon this company and go with FedEx or UPS. Their stink is rubbing off on you. read more

Horrible company to rely on for your logistic needs. Will not ship products until contacted by vendors. DO NOT DO BUSINESS WITH THIS COMPANY read more

I made a purchase on and when I received the item it was too small so I followed merchant instructions and paid $4 so they could email the label for me to attach to the box in order to return the item. I took the item to my local post office and they did whatever they needed to do to start shipping process and they also provided me with the receipt that contained the Tracking # 9202 3901 0077 4518 5404 84 that was on 11/16/20 here it is almost 2021 (12/30/20) and each time I gone online to USPS it stills says the same thing "Delivered to Agent November 17, 2020 at 6:37 am" When calling the post ofc they indicated it was picked up by Newgistics and that they had no other info or phone #. I've called this lousy co. no less than 20 times at 512 area code # only to not be able to speak with anyone. I also left msg weeks ago in the general mailbox and no return. At this point I have no idea if the "agent" that picked up from post office stole it and gave it to girlfriend or wife or what I am also contacting the local news media about this company along with BBB because although we are in a crisis it DOES NOT take that long to deliver anything anywhere and now my refund has been forfeited because it pass return date. DO NOT USE THIS COMPANY IF YOU DO BEWARE I cannot believe that the USPS would have been contracted with them. read more

Newgistics - Status of package no movement since11/17 - Shipping Centers Near Me - Austin, Texas

ordered on 8/12/20 - even paid extra for fast shipping through the merchant. 8/21/20 - 9 days later arrived in GRAPEVINE TX (this is the graveyard of all packages shipped via pitney bowes/newgistics) 8/22/20 - it gave an estimated arrival date of 8/28/20 today is 8/28/20 and now it says Estimated Delivery Unavailable. GRAPEVINE TX is only 20 min away from me. Today i will drive to their facility to see if i can just pick up my package. updates coming soon . read more

Newgistics - Shipping Centers Near Me - Austin, Texas

My wife ordered a package from me for Xmas. 2 weeks ago and it was supposed to be here last week and the tracking is now just lost somewhere and now there is no estimated date. We want to cancel and get our money back and not order from the company that used them ever again. read more

AT&T Return Label and tracking on that defected warranty phone using Newgistics tracking or USPS tracking results the same. 9202 3901 0072 1424 1439 81 Why on March 25, 2022 this AT&T box was dropped off at Kaneohe post office at 4:19 pm and on March 25, 2022 it's still in Honolulu, Hawaii 96820 ? Why? and why or what is Newgistics.com? Now Pitney Bowes? Another FAILURE? Packages don't seem to move!! read more

Still waiting on my package, but Im sure you already figured this out based on the 1 Star rating I've given! This company will make me NEVER order from Old Navy again if this is who they do business with! This isn't the first time this has happened. Lesson learned! I've gotten 2nput of the 3 packages they shipped and the other two were different companies clearly! How do they remain in business with such horrible reviews? Pandemic or not people have paid for these products, and Im sure Old Navy is handing them a decent amount of business, I will be complaining to Old Navy as well! read more

LA to Vegas. About a 4 hour drive. A package shipped two weeks ago still has not arrived. The shipper is a logistics company that apparently maintains a US based warehouse. They claim their business model is to pick, pack and ship for eCommerce sellers (mainly Chinese) who use them to store inventory in the USA. After their handling, they deliver the package to the USPS for delivery. As a shipping partner with the USPS, they have access to "scan" packages making it appear there is progress. For example, my package has had 4 scans indicating it went from LA 90023 to LA 90040. That's about 5 miles distance in two weeks. Every two or three days they issue a new scan on the package to make it appear like it continues to progress through some distribution network. Sellers point to this tracking activity to indicate the package will be delivered soon and constantly ask for your patience. But that's why the USPS puts this message on it's site following the fake scan: Your item departed a shipping partner facility at 12:00 am on April 28, 2020 in LOS ANGELES, CA 90040. This does not indicate receipt by the USPS or the actual mailing date. The reality is their US shipping network is fake. They are merely a front for China shipping. What happens is that you see an "Accept" scan within a day of placing your online order. At that point, the item is being boxed and shipped from China. After clearing customs, it arrives in the US and gets handed off to the USPS for actual delivery. They've gotten away with it for a while, but due to COVID-19, China shipping has gotten considerably slower and as a result, their fake scans no longer fool the otherwise unsuspecting customers who thought they'd receive their item relatively quickly from a US based seller. read more

The moment I see that I'll be returning something via Newgistics, I wince. The reason is simple. Newgistics is the proverbial slow boat to China. Or if you'd prefer, their shipping methods resemble the Family Circus cartoons tracing one of the children being called for by their parents. I've never had a return shipment take less than 2 weeks with Newgistics. Both times, I've had return shipments from Texas to California. First, they sit at the Post Office for a couple of days, then they make their way across the country in fits and starts, often sitting at a midpoint for days on end. Worse yet? The tracking. The Post Office's tracking doesn't really show much except the initial pickup. You then have to figure out that the package is actually going by Newgistics -- then find their tracking site. And to top it all off, there's no way to contact Newgistics. In other words, the money that companies save by using Newgistics leaves a bad enough taste that I usually won't buy from that company again. (And I'll bet you didn't know that Newgistics is actually a subsidiary of Pitney Bowes.) read more

What a joke this company is. My package sat in Brooklyn for two weeks before going anywhere and now it has been bouncing around Kentucky, Illinois and Indiana. I am in Ohio. Why the hell is it going from IL to IN and then to KY, when I am a three hour drive from where it is? Below is the status of my package that I was supposed to have two weeks ago. If you ship with Newgistics, you're a fool. And don't waste your time trying to contact them. There is no way. There website doesn't have a corporate number or an option to send them a message. That alone should be a warning sign. Shipping Partner: NEWGISTICS Your item departed a shipping partner facility at 2:39 am on April 18, 2020 in HEBRON, KY 41048. This does not indicate receipt by the USPS or the actual mailing date. April 18, 2020, 12:00 am Arrived Shipping Partner Facility, USPS Awaiting Item HEBRON, KY 41048 Shipping Partner: NEWGISTICS April 17, 2020, 3:07 pm Arrived Shipping Partner Facility, USPS Awaiting Item HEBRON, KY 41048 Shipping Partner: NEWGISTICS April 16, 2020, 12:45 pm Arrived Shipping Partner Facility, USPS Awaiting Item GREENWOOD, IN 46143 Shipping Partner: NEWGISTICS April 16, 2020, 12:22 pm Departed Shipping Partner Facility, USPS Awaiting Item GREENWOOD, IN 46143 Shipping Partner: NEWGISTICS April 16, 2020, 4:53 am Departed Shipping Partner Facility, USPS Awaiting Item CAROL STREAM, IL 60188 Shipping Partner: NEWGISTICS April 15, 2020, 11:37 pm Arrived Shipping Partner Facility, USPS Awaiting Item CAROL STREAM, IL 60188 Shipping Partner: NEWGISTICS April 3, 2020, 2:10 pm Picked Up by Shipping Partner, USPS Awaiting Item BROOKLYN, NY 11229 Shipping Partner: NEWGISTICS read more

Awful so far. Placed an order from California company on 4/6/20. I live in NC. Chose standard shipping which I assumed would be USPS. USPS is bad enough and I figured I'd get the package in 10-12 days. After waiting 16 days and nothing showing up, I wrote to the company. Was told that Nugenix handled the package then gave it off to USPS for final mile delivery. Looking up USPS website says they have not received the package yet. 16 days... What? Did they hand it to a stoner who got into his broken down Pinto and drove East? I have actually found a delivery company worse than USPS. Book rate would've gotten here faster. read more

I own an eCommerce company and we began using logistics through NewGistics 3 months ago. It is incredibly inconsistent. Overall we have seen packages sit in their sorting warehouses for over 10 days before moving. Then they are in transit for days, to another facility where it sits for another 3-6 days... overall shipping that once took us 5-7 business days now increased to over 15 days with NewGistics. We have orders shipped 3 weeks ago still sitting in their Sparks NV facility. About 5% of our packages have just been lost with no word on what happened. We never had lost packages on any of our previous shipping providers. When we are shipping 500 orders a month with NG, 5% is too high. Some Orders shipped a week ago have delivered ... yet orders shipped 3 weeks ago are still sitting in various facilities. This is the Inconsistency. Nothing is organized with this com Misleading: Many times they scan a package into a facility, then out of the facility and back in again, just to make it look like it's moving but it isn't. Overall, orders are taking 15-20 days to deliver within the US. Horribly disorganized and inconsistent. We are working with our logistics now to hopefully contract with another company as NewGistics has time and time again cost us money in refunds from unhappy customers. ***Update 5/9/20 - Month 4 of NewGistics We were now told by Zach (customer service) that they do not know why such a large number of packages are missing scans, sitting for weeks and being lost. We have over 1000 orders currently being handled by logistics in the past 30 days and only 39 of them have delivered!... they blame Covid19, which I of course understand ... to a point, but this is beyond Covid related. They are taking 7-10 days to transit packages out of customs after the customs has cleared. Then they scan numerous times in and out of the same sorting facility over another period of 3-6 days. We have packages which arrived in the US 2 weeks ago which have delivered yet packages arriving 4 weeks ago are still bouncing around sorting facilities with no answer on what is going on with them from customer support. We were told today, to please stop contacting them about lost packages and to simply submit loss paperwork to logistics. Even though, NewGistics currently has all of our packages at the point. We have had to refund hundreds per day to customers who are now waiting 4-6 weeks due to NewGistics poor and unorganized handling of orders. 987 packages still are in rotation and NO ONE at the company can give me answers other than Screw off... and virus this, virus that. It is NOT the virus, it is the result of a poorly ran, VERY unorganized logistics company. We have stopped using them immediately and I cannot say enough to anyone thinking of this company, please go somewhere else and save yourself a ton of headache and money. Possibly they work on a small scale, but they simply are not organized to handle any type of volume at all. We have caught their tracking system showing false scans to make it look like the package is moving when it isn't... it's just a mess. Stayyyyy away. read more

Well you have to admire this company for it's consistently bad ratings. Ordered an item on Amazon on April 16th for delivery from Ontario CA to Arizona. Item was dropped off at this shipper the next day and then apparently lost. On May 6th it was finally sent to another of their facilities just down the road in Los Angeles. I have no faith that this will ever get here. read more

Seems like everyone has the same issues. My package has gone back and forth and a week ago was in my city (Charlotte) and then left for Atlanta. Let's see if it makes it back!! read more

Newgistics - Shipping Centers Near Me - Austin, Texas

Bed, Bath, and Beyond uses this shipper at times. Delivery is EXTREMELY SLOW! My order took nearly a month. The shipper was 350 miles from my home and it still took 28 days to be delivered. I have written a letter of complaint to BBB. read more

Yeah this company is atrocious. I have ordered from The Beard Club which has been a fantastic company to work with and has impeccable customer service, unfortunately they use this company for shipping... My package was shipped from Kentucky with a final destination of Arizona. It has now been stuck at their facility in Commerce, CA since 5/27. They used the typical Covid response which cites a significant increase in order volume. I understand the current situation but to use that excuse when there are reviews on here dating back to 2016 for the same issues is nonsense. I have ordered items from Wish which shipped from China and those items have gotten here faster, which is absurd. This company has a huge logistical and prioritization problem. Also, they make good companies look bad and cost them more money due to long ship times and "lost" packages. I again contacted Pitney Bowes, Newgistic's Parent Company and they advised me that they are an intermediary between the merchant and the carrier, Newgistics. Newgistics is owned by Pitney Bowes since 2017. They are the carrier and they are saying there is nothing they can do but that I as the customer would have to contact the Merchant. The merchant is located in Kentucky and the package is at the Pitney Bowes/Newgistics facility in California. Why should the merchant have to fix the mistake from across the country that they didn't make. Pure incompetence. All of these packages are disappearing somewhere and it is not to the customers! The item I ordered was to trim my hair/beard. By the time I get my product, if I ever do, I will most likely look like I have been living on the streets for months. I just want to cut my own hair!!!!! read more

My package has been sitting in Fremont, CA since April 3rd, and now its been two weeks and I still have not received an update on my package. Their customer service is complete trash. When I called the number, it just keeps redirecting me to an endless loop of useless information. There is absolutely no way to speak to a real person. At this rate, I don't think I am going to even get my package, and I most certainly would not continue purchasing from a seller that uses this crappy third-party shipping company...so disappointing...I would give 0 stars if I could. read more

Newgistics - Tracking status - Shipping Centers Near Me - Austin, Texas

I Dropped off the package at USPS on the 17th from Cypress Texas using your label. The destination is Fortworth Texas, less than 300 miles away. Your agent sent it to Indiana and it is scheduled to be delivered on the 28th. 11days to send a package 300 miles is absurd. Come on... the Virus can't explain away everthing. read more

Newgistics - Tracking info. - Shipping Centers Near Me - Austin, Texas

Terrible company to use. Any eCommerce that use Newgistics will most likely get charge backs due to this company having products just SIT in their warehouse for weeks. Also a note about this shady company..on BBB they have an A+ rating but their average review is 1. I wonder who they're paying to give a fake rating because they are an F grade company. read more

Well, as I sit here reading all of the other reviews, I was initially really angry at this company, but now, I find it almost comical. This was my first experience with this Newgistics, and I was excited to see six days ago that my package had arrived at a facility approximately 45 minutes from where I live- now I know not to get my hopes up. I saw another review where someone lived in Dallas, very close to me, and saw that their package got routed to the same facility where my package currently is... sat there for a couple of weeks before being sent to San Francisco (?!) . I laughed out loud after reading this. Now I'm really interested to see if and when my package will ever show up and if it does, what kind of journey it will take to get here. Hey, I can't travel now due to coronavirus, so I guess I'll live vicariously through my package. Abysmal. Back to reading more reviews for entertainment. read more

Super slow. It's about to be 2 weeks being held by this company. Just horrible. Package is literally about a 30 minute drive from where it's been picked up at. I could've walked there faster Update 04/09/20. It's about to be 3 weeks. Still no movement nor updates. read more

Newgistics - Shipping Centers Near Me - Austin, Texas

Literal garbage . I ordered from bath and body works since May 11th. My package was shipped out on May 16th. I still don't know where my package is . It was suppose to be delivered today but still nothing . I really hope bath and body never uses this company again. You can't even call to track you package or speak to someone . They rarely have any updates . This shit is garbage . I'm so upset because I've never experienced this shit before . I just want my freaking package already . read more

Newgistics - Look at the crap that they do this order was placed May 11th. My package hasn't left an is still sitting in the same place. - Shipping Centers Near Me - Austin, Texas

WORST TRACKING SYSTEM EVER! I refuse to order from VS as well as Children's Place online now due to them using Newgistics. NEVER AGAIN. I have a current order from VS that said shipped on Oct 16th, from Indiana. The next tracking update was the same day in MY TOWN in Ohio. The next update said it "shipped" the 17th from Indiana again. Then in another Ohio city (not mine) the 18th and tracking has not moved since! It says it will arrive today the 21st but I have no clue if that is true thanks to Newgistics HORRIBLE tracking! I had an issue with one of my Children's Place orders as well. It was delivered to somewhere in TEXAS. I live in OHIO!!! I eventually got it a MONTH later after I already had to contact Children's Place and get a refund. read more

I ordered a product from Hong Kong.The package took a week to get from Hong Kong to New Jersey (which is acceptable) where it was handed off to Newgistics. For the next 3 weeks (so far) it has been "In Transit" by Newgistics from New Jersey to Minnesota. I have no idea if I will ever get it. I don't know if the delay is Covid related, but there seems to be no way to contact the company to find out. Edit: Package finally arrived. It took 5 weeks from when it was in Newgistics' hands. There were no updates along the way. It just randomly showed up one day. I do not understand why any business would use this company. read more

This company is trash. My product has been in transit without a single update since April 27th! I have yet to be given any sort of estimate of when to expect my package, or indication that it hasnt been lost or stolen by this company or one of their workers. I feel bad after reading the reviews because I was getting very frustrated and feeling like I was being scammed with the seller I ordered from. Looking at these reviews I guess the seller was the one that got scammed by using your dumpster fire of a business. If you arent going to provide accurate and up to date tracking you really need to do better when it comes to customer service. The virus can only explain so much when other shipping services are doing almost as well as normal getting packages to their destination on time. And if they dont they are in contact with the customer and keeping them updated if their delivery estimate changes. I ordered on April 16th, my seller was behind and sent out my package a few days later. I was told 10 days shipping. I expect a month shipping from international deliveries. Not from the US lol read more

Newgistics - Shipping Centers Near Me - Austin, Texas

Covid or not, this company is absolutely horrible. My package has been in my zip code at least once, in my state three separate times, and never once was it handed over to the post office. ordered over two months ago. Will update when (if) I get my package. read more

Newgistics - All destinations my package has visited. - Shipping Centers Near Me - Austin, Texas

After placing a decent sized order at Bath and Body Works and receiving my tracking information, I realized I had never heard of the shipping company. Once I googled and saw the reviews, I was anxious as to whether or not I would even receive my package. I was constantly checking the status of the shipment on the website. Although it took two days after placing my order to receive my tracking information (seems standard), updates were made regularly. I actually got more and more accurate updates from them than I did from the original shipping company. However, I live in Houston. Considering Newgistics is located in Austin I would have been disappointed if it happened any other way. Ultimately took a total of five business days for me to receive my package. All in all pleased! But seems like I was one of the lucky ones read more

How can this company still be in business? And why would a seller Even use this service knowing that it will incense its customers with their SLOW delivery and Terrible service. I have had a package sitting for Over 2 weeks at same Newgistics warehouse. I will be getting a refund tomorrow via paypal. read more

I have never been more frustrated with a company Newgistics has been holding my package with Christmas gifts hostage in NJ since 12/5. When are you going to deliver this package? The USPS has been waiting and waiting and waiting for the package why isn't it getting delivered? Why generate a label with tracking unless it's ready to be shipped? UPDATE: it is now 12/18/2019; NO package NO update NO refund from the company I purchased it from. NO Answers from customer service.. this is outrageous lol. read more

Newgistics - Shipping Centers Near Me - Austin, Texas

I can't think of anything good to say about Newgistics. If you gave identical packages to Newgistics and a snail you *might* get the one from Newgistics faster, but not necessarily. In the future I will not knowingly purchase from anyone using Newgistics for shipping - and if I find out after the order is placed it will be cancelled. There are so many better options out there and using Newgistics. Avoid, avoid, avoid!!! read more

Newgistics - Shipping Centers Near Me - Austin, Texas

Ordered from Victoria's secret August 31st. It is now September 16th and my package has been awaiting USPS since September 6th. Why would VICTORIA'S SECRET use such a piece of crap company in the first place?!?!?!?! Literally read all of these reviews. Never ordering from VS again. read more