My roommate is at Fir Lane after having his toes amputated. He is NOT supposed to get his foot wet…read moreat all. They got him a shower and in the process they put a plastic bag over his foot, but the bag was full of water and blood from his foot . I contacted them via their website site lodging a complaint about this, also how my roommate has to go search for the nurse for his meds, only to be ignored. Absolutely Unexceptable!!! There's no milk or juice served with meals, only a small glass of water Absolutely Unexceptable again. The meals are Absolutely Unexceptable, and, Horrendous. Now to the staff .... In the 20+ years I have worked running kitchens in these facilities, I am APPALLED at the rudeness of the Staff, and lack of any caring what so ever about their residents. I just discovered that I have been blocked from contacting them thru their website because I lodged a complaint and have therefore lodged a written complaint to the State and to OSHA. THE PLACE IS HORRIBLE!!!!

Big thank you to the Fir Lane staff for taking such good care of our Mom after her fall at 78. A…read morespecial shout-out to Summera, the physical therapist, for all her support and encouragement. Mom's not only stronger but also in much better spirits. The nurses treated her like family, and the administration even checked in after she got home to see how she was adjusting. What a truly amazing team!

I love this place from day one, that I started working for this company. I only received goodness…read moreand good vibes from everybody i got complements from everybody and meant a whole lot to me because they had recognized my job performance .The patience are wonderful. Yes there is a shortage of employees due to that People just either don't want to work or due too fear of Covid but that's why this company offers protection and covid testing twice a week. This company is vey precaution. if you like over time they will offer you the over time. You do have opportunity's to excel to move up. The nurses are really good to the patience, the patience are well taken care of. The hardest part of this Job was saying good bye do to that I had to move out of state. If you love to take care of patience and make a difference in somebody life then this is your calling. but if your in it for the money this isn't your job.

My wife was released to this facility from the hospital. Even with plenty of prior notice when we…read moregot to the facility they didn't have her new medication to stabilize her blood pressure. They also didn't have her anxiety medication and one of her Parkinsons medications. Their pharmacy is in Seattle and we are in Olympia and they didn't have other options. And she was very anxious from another patient that was staged in the hall and he was screaming and moaning for hours. We were very uncomfortable in our room that had no air conditioning or fan and one 8"x8" opening window for air. The staff was nice but did not seem to understand the medication and eating regime needed to care for Parkinsons patients. My wife is vegetarian and there were very few options to give adequate nutrition. After not seeing a Dr. all day I got to see the doctor in the evening and after going over my concerns he didn't say one word to me, turned away and started talking to his nurse so I felt very dismissed. The next day they still did't have the medications so I checked her out against medical advice even though I never got any advice from a doctor! I could go on but I would not recommend this facility!!

100% recommend coming to ProActive for any of your physical therapy needs. I had no idea what to…read moreexpect, but the staff are so friendly, educated and hard-working that I felt comfortable right away. I noticed a huge change in myself, and that is credited to the folks here that pay close attention to each person's needs. I looked forward to my appointments every time. If you took some of the brightest and nicest people and grouped them together, you would find them here. You can rely on them to guide you through a healing process. They listen to you and remember your issues. If you're in need of physical therapy, I encourage people to come here.

From the owner: We help you get back to work, sports, and life!…read more Physical therapy at ProActive SportsMed is specifically designed with your needs in mind. We break down the demands of your activity and tailor a program towards that activity. Our goal is to get you back into your life as quickly and safely as possible. Call us today for more details and to schedule an appointment.

These all seem to be reviews under the old owners- I would say things are quite different now-…read moreexcellent employees that all seem to like there job and care about the mission.

As a concerned and deeply disappointed family member, I feel compelled to share my distressing…read moreexperience with Puget Sound Healthcare. My mother, a resident at this facility, has been subjected to appalling neglect and incompetence, leaving me with no choice but to write this review. First and foremost, the blatant disregard for my mother's well-being is utterly unacceptable. Despite providing clear documentation of her allergies, Puget Sound Healthcare recklessly served her food to which she is allergic on several occasions. This egregious oversight not only demonstrates a shocking lack of attention to detail but also poses a serious threat to her health and safety. It is unfathomable that a nursing home entrusted with the care of vulnerable individuals could be so careless with something as fundamental as dietary restrictions. Furthermore, the level of attentiveness from the staff at Puget Sound Healthcare is nothing short of abysmal. Basic tasks such as responding promptly to call buttons or addressing concerns in a timely manner seem to be beyond their capabilities. It is disheartening to witness the indifference with which they approach their responsibilities, especially considering the vulnerability of the residents under their care. If you value your family members and want the best for them, do not use this business. I feel as though my concerns have been blatantly ignored.

This is the best physical therapy team I have ever worked with! With Patrick at the helm, the…read moretherapists here are super knowledgeable, encouraging, always met me where I was and pushed me to move forward. They supported me through months of pain and hip surgery, on through to recovery. This team of four therapists work seamlessly together, and combine professionalism with caring and humor. When I was discouraged about recovery, they always knew how to lift my spirits and motivate me. Now my strength and flexibility are better than ever. Also - the office manager is very efficient and pleasant, scheduling, phone calls, etc. always handled extremely well. I highly recommend them!! My final comment: THANK YOU!

quality care. patrick wilson assessed me thoroughly prior to bi-weekly therapy start-up.read more

I've been to this hospital twice and both times felt my family received a high level of care…read more My family member was having a health scare last night and we rushed them to the emergency room here at Mason General. From the time we arrived until the time we left, I felt like we received a high level of care from professionals who were great to us. Everyone from the nurses, to the technical professionals who drew blood, operated the X-Ray and EKG machines to our doctor were excellent, caring and nice to us. I was extremely thankful for the level of care we received last night. I would like to specifically mention Dr. Ross who took great care of my family member and was excellent helping us through a difficult situation. I'd also really like to highlight our main nurse who was excellent and really helped us through this situation. My family member has notorious problems taking blood draws and our nurse nailed it on the first try perfectly, one of the most impressive things I've seen in a hospital. I'm sorry I didn't get his name but he was excellent. Thank you Mason General, we appreciate you very much.

For several years, I have been delighted with Mason Clinic and every person on its staff. My…read morerecent and terrible experience is the exception. I am a fit and trim male, 71 years old. Just over a month ago, there was sudden appearance of a painful lump just under the nipple in my right breast. It was causing visible projection of the nipple area (creating a very unwanted feminine appearance even under clothing) and made even turning over in bed difficult. Rather than waiting for an appointment, I went into Mason's walk-in clinic for immediate attention. Knowing cancer was a possible cause, I hoped for immediate needle biopsy, but procedures required interim diagnostic steps (mammography and ultrasound) which ended up consuming most of a month before the cancer scare was eliminated. Anticipating that result (and in extreme anxious to address what I correctly guessed would prove to be plain gynecomastia), I had in advance asked Dr. Soha to be poised, once that result came in, to rapidly address the gynecomastia issue (I loathe each and every day of living with this condition). I was expecting: (a) referral for surgical removal of the mass; and (b) a lab order for hormonal testing, given the absolute fact that my condition is likely caused by a hormonal imbalance. Just as soon as the result was posted (last Friday), I again messaged Dr. Soha, reminding of my request for rapid action. He ignored me. I called staff and they messaged him, relaying my request for attention. Notwithstanding repeated requests, he continued to ignore until, in a message last Tuesday, I complained, saying that it felt like he was deliberately ignoring me. He replied the next morning, condescendingly claiming otherwise, telling me a whole series of things he knows I already know, and still failed to take any action. He said he'd "be happy" to send the referral for possible surgery (why did he not just do it?), but outright refused to make the lab order. His claimed basis is that the finding of no cancer makes such testing unnecessary -- notwithstanding that, in fact, hormonal imbalance is specifically indicated as the likely cause of such late-onset benign gynecomastia as I've encountered. I replied back to Soha requesting, yes, by all means, please proceed with the surgical referral (just as I'd already repeatedly requested). He did not reply, and instead had his assistant call me to setup an appointment for over one month from now. So far as I can determine, it appears Soha is determined to delay any further action until after that appointment -- if he'll even grant it then. I feel like he is being purposely obstructive and dilatory. I can only speculate that perhaps he is offended when a patient seeks to aggressively manage his own care, but I've had it with Soha. Both my wife (who has likewise had unhappy experiences with Soha) and I have sought assignment to a different physician. We prior had a physician and PA at Mason who we very much liked. Any issue like this with either of them would have been unthinkable.

The most horrible 3 weeks after surgery! There's a few good nurses and CNAs... but so poorly…read moremanaged! I laid in pain for hours... pain meds were ordered by my surgeon... but RNs often took hours to dispense. Call lights ignored for long periods of time. We were left with soiled beds for hours! Toilet left dirty for DAYS... even with my roommate and I complaining, we had to submit a written request for the BM to be cleaned! What else can I say? I could NEVER recommend this place!!

I would like to express my sincere thanks and appreciation for the professional care provided by…read morethe staff at Lacey Post Acute & Rehabilitation (aka Manor Care) to Evelyn B. After a month of care Evelyn expressed she always felt safe and very well cared for and transitioning to assisted living would be a serious mistake. As her caregiver, I fully agreed. The decision proved providential as medical issues emerged, almost on a weekly basis. After four months of continued excellent care, Evelyn was able to successfully return to assisted living. I appreciate that the entire staff always kept me informed of all issues related her status and am happy I was able to visit so frequently. A special thanks to the social workers who helped me navigate this lengthy experience. Thank You. Mike E.