Always amazing service and friendly staff here. Good selection of glasses and rims too!

[[HIGHLIGHT]]I had to ask multiple times for my prescription. First time, when I had my eye exam, their system was down, then on the phone a couple times. Finally had to go in and wait for them to print it.[[ENDHIGHLIGHT]] Turned out they only gave me my reading prescription, which is so light I don't really wear glasses to read. But, I do need glasses for distance - especially driving. So now I have to go through the rigmarole to get my distance prescription. [[HIGHLIGHT]]I feel like they were punishing me for not buying eyewear from them.[[ENDHIGHLIGHT]] They could improve by being more customer friendly and not focus everything on buying glasses from their store. Sorry, but I am switching to another provider. read more

Great selection of high end frames low prices. Located on OB, but it's worth the drive.

I am so grateful for Newport Optometry! [[HIGHLIGHT]]Dr. Tran is extremely knowledgeable, and he's so kind and patient with all of my questions about my vision.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He really takes the time to listen and then explain, sometimes in different ways if I'm having trouble understanding eye physiology.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He makes sure I leave feeling as reassured as possible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I trust him completely with my vision, and I'm so grateful that he's part of this practice![[ENDHIGHLIGHT]] [[HIGHLIGHT]]The other members of the Newport Optometry team are also great--friendly and efficient![[ENDHIGHLIGHT]] I've been coming here for 15 years--it's the best! read more

Love coming here! [[HIGHLIGHT]]Never a long wait and the team is very kind and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Andrea was amazing in helping me find the perfect prescription sunglasses![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Optometrists are good, other staff are w.e.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One had a vibe like she hated her job. Seemed like I was annoying her when she was helping me pick out my glasses specs.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I should've req someone else to help me.[[ENDHIGHLIGHT]] read more

I went in for the first time yesterday for a contact prescription update/fitting, and [[HIGHLIGHT]]I had an exceptional experience![[ENDHIGHLIGHT]] [[HIGHLIGHT]]The front desk employees were kind and helpful[[ENDHIGHLIGHT]], and Dr. Van der Linde was awesome! He explained everything so thoroughly, and happily answered all of my questions I definitely recommend going here :) read more

I've been a patient at Newport Optometry for over a decade. [[HIGHLIGHT]]The staff is always welcoming and helpful.[[ENDHIGHLIGHT]] I've come here for my yearly check ups and have bought sunglasses, prescription glasses and contacts here. I've never had an issue during all this time I've been coming here. Bonus, they are right next door to Azucar, an amazing dessert place. Win-win. read more

I am a long time client, but I am switching offices because of the lack of organization and customer service front desk staff have. They had my eye prescription incorrect, the same they tried overcharging for! I called earlier this week to simply re-order contacts, I kept getting transferred to a different representative, having to restart the same conversation twice. Then they wanted to claim more money that front desk had previously said my insurance would cover, when I already paid out of pocket. I sent an email requesting my prescription and feedback to Andrea Escandon and still haven't heard back. My new optometrist office then followed up with them because 1) Newport had my zip code incorrect and 2) My eye prescription was incorrect!!! The new office was actually able to offer me a rebate on my contacts order. Instead of being overcharged for services at Newport, I am receiving $100 rebate elsewhere. You've been warned. read more

Newport Avenue Optometry - I was told my insurance would cover, then front desk made a mistake so I paid $14 out of pocket. Then they tried claiming an extra $21. - Optometrists Near Me - San Diego, California

I have been coming to Newport Ave Optometry for years and have never been anything other than very happy with the care I've received. First off, the front desk staff is always friendly, knowledgable, and helpful. They keep that place running like a well-oiled machine! I see Dr. Chris Johnson who is both friendly and professional. The exam is quick and thorough and he's always happy to answer any questions I have. Their glasses selection is massive and they assign someone to help you pick out frames (which I always find super helpful). My last visit, I was able to pick up my new glasses about an hour after my appointment! It would take this office closing to get me to go anywhere else for my eye care! read more

I've been a yearly cash paying long time customer here probably 15+ years and the service at the front desk lately has been a little less than good. I'm looking for a new eye doctor now unfortunately. I just walked in to schedule a new contact eye exam and pick up a box of contacts. The front desk gal wouldn't give me my usual bio infinity contacts (that I've worn for at least 10 years without ANY changes) because my last visit the doctor randomly changed my prescription to the energy lens (SAME EXACT PRESCRIPTION!!! He only changed the brand) Which I didn't like at all. [[HIGHLIGHT]]I mentioned to the front desk gal that I need to schedule a new eye exam and to please give me a temporary pair of contacts to hold me over since I'm currently wearing a ripped contact & I have don't have any eyeglasses right now! It's kind of important that I see.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Well I was polite about the whole thing and explained I just need a temporary pair and I will make an appointment for a new exam (this has NEVER been a problem in the past) she refused to help me and now I have to pray this contact doesn't rip any further while I get into a new eye doctor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm super disappointed, my visits here use to have a small OB town family feel where the front desk help knew you and cared about you.[[ENDHIGHLIGHT]] Sad for my OB town. read more

I have been a regular client for almost twenty years. I understand there is a new owner. My husband transferred to another eye clinic last year after a terrible experience here. I decided to give them another shot since my last visit two years ago was good. Unfortunately, I now completely understand why he chose to leave. This recent visit was awful. [[HIGHLIGHT]]The front desk staff is downright mean and dismissive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I still haven't received my contacts--despite having paid for them--and no one has bothered to communicate what's going on.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've spent hours calling and trying to follow up, only to be met with indifference or brushed off entirely.[[ENDHIGHLIGHT]] It's been nearly three weeks since my appointment, and I'm still waiting. I understand that mistakes happen, but the way the front desk staff handled the situation was completely unacceptable. The lack of professionalism and basic courtesy is the reason I will never return. read more

[[HIGHLIGHT]]I have been coming in for 5 years now never had any issues. The staff are friendly and attentive... and it's a whole new crew.[[ENDHIGHLIGHT]] I just have some minor criticism. This last time, I had to return 3-4 times with a second examine. Not sure what's happening here but eventually they made it right, but it was a total pain in my ass to wait so long to get my glasses. [[HIGHLIGHT]]I appreciate the hard work and I would consider returning here but I am on the fence about not returning for future exams or glasses.[[ENDHIGHLIGHT]] I forgot to mention they broke my Prada glasses (my fav glasses) and I know this was a risk but I didn't think it would happen to me. They gave me a 25% discount to buy new frames but I don't think it was enough with the time spend going back and forth with the wrong prescription and wrong type of lenses put in. They even forgot to give me back my sunglasses lenses and made up for it by making a new set (but it has a prescription therefore I would not be able to wear my contacts with these for sunglasses). Overall they made it right in the end after multiple attempts but it took months for this to happen. They don't have great designed selections and it's very limited. I settled for this cheap plastic frames and still cost me over $150; also, I don't like it but need to wear it because I paid so much. I needed a second pair of glasses (since they broke my other one) so I just gave in to use The 25% discount. To be honest, that was appreciated but I think I should have gotten a new pair (brand name) for free since they broke my Prada ones. Anyway, not a 5 star review and will not be coming back after all the considerations. In conclusion, limited frame selections, inconsistency and will try somewhere else. read more

This place got my prescription totally wrong and I have been wearing reading glasses twice the strength I needed ! I found out when I happened to use a friends's much lower reading glasses. I do not recommend this place. read more

[[HIGHLIGHT]]Great service and very friendly staff![[ENDHIGHLIGHT]] [[HIGHLIGHT]]We stopped by without any appointment and asked if anyone could help us fix a horribly broken pair of glasses.[[ENDHIGHLIGHT]] The staff dropped what they were doing and took the glasses in the back. We were convinced that the glasses were irreparably destroyed. To our awe, the staff member came back with our glasses in almost perfect condition, almost as if they hadn't been stepped on the night before. We highly recommend this store and their lovely staff!!! read more

Dear Newport Avenue Optometry, My frames were dated, bendy and broken with compromised lenses. I could wait no longer; I needed new glasses. A dear friend of mine recommended your place of business, sharing with me that she has enjoyed your company's services for many years - WOW, was I glad I listened. It was my good fortune to have been approached by Janee, one of several opticians. Her professionalism and willingness to please were very impressive and second to none. Her eagerness to provide complete customer satisfaction continued to impress as I watched her diligently amble up and down the aisles looking for that perfect frame that would fit and complement my face. I came away thinking, "this woman is exemplary, she really cares." So, I wanted to share my personal experience with her employers, thus this referral letter. An employee of Janee's caliber deserves to be recognized and applauded! Thank you, Janee. Congratulations for having the foresight in hiring such a fine individual. Thank You. Warm Regards, John D read more

[[HIGHLIGHT]]I have used Newport Optometry for about 15 years and always been very happy. My children have always been treated well too.[[ENDHIGHLIGHT]] Unfortunately, I bought a pair of prescription Rayban glasses in April 2024 (not cheap) and the screw kept coming out. I have had to take time off work because I have had to go in at least four times to have it put back in. Bc it kept coming out, we used a little glue at home to see if it would keep it in place. I did not know this would invalidate my warranty. [[HIGHLIGHT]]The manager told me I need to bring them back in - again. No offer of a replacement or a credit. Just that they will try to fix it again.[[ENDHIGHLIGHT]] This is a pair of glasses that was defective from the start. I'm not going back in bc this is ridiculous. Now I'm out a pair of glasses and good money for them. I won't go back, unfortunately. read more

[[HIGHLIGHT]]Arturo is super knowledgeable and helpful[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They let me in the back door by their parking. I really appreciate that.[[ENDHIGHLIGHT]] read more

Stopped by today to see if my glasses were ready. I had called earlier in the week and they said they were not. Previously when they were ready they didn't call me. So today on my walk, stopped by to check. Front desk reps were on the phone, so I asked a man who I assume is one of the salespeople. He checked and said they were not ready. When I asked why, he seemed irritated and said "don't know, sometimes they are out of stock". But this is the kicker. He said "don't come back, we'll call you when they are ready". Seriously dude, who says that? I will be going elsewhere where they respect me and appreciate my business. read more

I had Amy reach out to me after seeing my review and she apologized for my negative experience. My feedback has been shared with the team and they have already taken measures to address it. Although my original review still stands and they have acknowledged that nothing can ever correct that. I'm glad to hear that they're at least receptive to honest and critical feedback. read more

I have been going to Newport Optometry for some time, approximately 5+ years. Over the last 2 years there has been a significant decline in the front office staff. Last year with the person helping me find glasses and this year just trying to get my trial contacts. I know things happen, but the absolute absence of giving a crap about satisfying a customer is beyond ridiculous. The fact that "I don't Know" is an acceptable answer. Not great! I will definitely not be going back there. read more

[[HIGHLIGHT]]Good value, good service, nice people.[[ENDHIGHLIGHT]] Also my prescription motorcycle goggles are great as are my glasses.

PLEASE READ! It will be hard to keep this review short. Hands-down, best optometrists, opticians, and staff. Dr.Ben-Moshe clearly knows how to pick his staff; they're like family. I've been going to optometrists and ophthalmologists for over 30 years and couldn't believe how my vision improved in just one visit with Dr. Chris Johnson. My son used to see an Opthamologist for 12 years but I switched him and my husband, to doctors, Jared Hagan, and Chris Johnson, respectively because of my experience. Their expertise, care, and professionalism is second to none. Moreover, it must be known to all, opticians Marlaena and Arturo (lab supervisor) will have you leaving with confidence, about your lens choices. Their honest and valuable opinions will not disappoint. The staff will even call you back promptly to assist you with codes for self billing. They are an incredible business!!! read more

Easy to order with VSP. They are efficient with exams and not a lot of waiting around. They carry up to date frames that are in style. read more

Very good place , competitive prices, Friendly prompt service , I highly recommend Newport avenue optometrists , Sincerely Marius Spada read more

I've been going here for a handful of years now and I couldn't be happier. The staff has always been super professional and helpful, and I've always left happy. Great frame selection, as well! I try my best to recommend Newport Avenue Optometry to anyone who is looking for an eye exam or new frames. read more

I've been going to Newport Avenue optometry for the past 5-6 years. Their staff has always been very friendly and I love being able to help support a local business. My must current visit I had Dr. Johnson as my optometrist and I was very happy with the service he provided. After getting my vision checked we recommended some contacts which still today fit very well without any eye irritation. I was given a week supply and left. The lady that rung me up told me in case I'm the future I have issues with my contacts that I can always return them and get new ones. Such good people! Will be back again for my annual check up. read more

Newport Avenue Optometry - Lobby room where you can check out all the frames before being called into your appointment. - Optometrists Near Me - San Diego, California

I have to agree with Tasha M below. This place is really bad all around, and it used to be such a special place. I have been coming here for over twenty years, and now I have moved my family's (of 5) business elsewhere. Robotic, rude desk staff and worse, a real lack of understanding of insurance coverage and willingness to acknowledge their own mistakes. In the past few years, it has also become evident that the business is working every angle it can to squeeze you for as much as it can. So disappointing - simply go elsewhere. Optometry is not hand surgery; there are more than ample acceptable options out there. This place literally is working to rob you. Five star reviews here are being taken unaware. read more

If I could give 10 stars I would! The customer service and sense of urgency here is amazing! Quite literally, I owe my Cabo trip to these guys! I noticed on my layover (at San Diego Airport) on my way to Cabo that I totally left my contact lenses and case in the bathroom at SFO. Thankfully I was wearing my glasses but i had already planned an epic snorkeling adventure in Cabo... which definitely isn't as fun when you can't see. Thankfully I had a copy of my script in my email and these guys were able to get me in with 5 days worth of contacts that I could use for my trip. This was also possible during my 1 hour layover window due to their prompt attentiveness! Special thanks to Rosa and Sydney!! read more

Overall, a very good experience. Convenient location if you live in Ocean Beach with minimal wait time. Also, good selection of frames with a wide range of price points. The only issue I had was when I received my glasses they were extremely difficult to adjust to and I let the person helping me know how blurry my vision was. She told me that I would adjust to it. Subsequently, it took two more visits and Dr.Johnson trouble-shooting the situation; he discovered that my glasses had the wrong prescription. The issue was finally addressed and I received my new pair 3 days later. read more

Had a great experience yesterday at Newport Optometry! Parking was easy. Amy and Susan up front are super friendly, made the check in process quick! Got called back right on time and started with our pre-testing. Hannia even explained the machine to my son, it was sweet. Dr. Johnson did my eye exam and was so thorough and friendly, it actually made my eye exam fun! Daniel helped my son find his first pair of glasses, brought him lots of options/brands to choose from. Helped him find a really cool pair of clear Nike frames that he loves. Overall, 5 star experience! Great positive, helpful team here. Would highly recommend! read more

Newport Avenue Optometry - Even teenagers are happy getting eye exams with Dr. Johnson! - Optometrists Near Me - San Diego, California

Great complementary service for years after my purchase of lenses for my own frames. Not cheap but worth the initial cost

Unfortunately I went back during the height of COVID And my experience wasn't great. He kept touching the front of his mask and then almost touching my eyes. I had to ask home to wash his hands. My glasses prescription was too strong and it still bothers me but I'm due for another exam soon and plan to get it fixed. read more

I made an appointment online only to show up and find out they had given my time to someone else. No phone phone call or message just some sorry excuse. read more

Such a disappointing place of business. From the start they try to upsell you on every single service. Once they found out I have great vision insurance, they tried to take advantage of that by selling me contacts and glasses. I didn't need either at the time so they went on to try and sell me sunglasses. Since I had lost mine in a recent move I decided to look around. They made it seem like my insurance would cover sunglasses that are polarized so I decided to order some. After 6 weeks of not hearing back, I called their office to see if the sunglasses were in and sure enough they were. I requested they ship the sunglasses since they hadn't reached out to let me know they were in. When I finally received the sunglasses, I put them on and I couldn't see anything out of the sunglasses. They appeared to have added a prescription to the sunglasses. I called their office the next day and was unable to get a hold of them. Multiple days of calling later someone from their front desk finally picked up the phone. I explained the situation and she told me the tech helping me would need to get back to me. I waited for 2 days and did not get a call back. I finally called back again and was able to speak to the tech. She told me the sunglasses are prescription which I was never made aware of since the only added featured discussed was polarized. She said my insurance was already charged and that I would need to bring them back in. Unfortunately, I have COVID and am unable to bring them back in the near future. I also figured since this is their mistake that the least they could do is have FedEx come pick them up for return. They refused to do that and demanded that I bring the sunglasses back into their office despite having COVID. Apparently doing right by any of their customers isn't a priority. I have called my Insurance to file a report against them because I believe they pushed me to order something I didn't know I was ordering, in addition to asking me to risk my health and others. It's a shame how desperate they are for business. read more

This is a great optometrist office that I would highly recommend! People are extremely friendly and helpful! In fact, Maria, in the office, actually called my vision insurance company, while I waited, because there was some confusion and she cleared it up immediately! Dr. Hagen was my optometrist and he was very friendly and knowledgeable! They are now my permanent optometrist office! read more

Great service and top professional help. I have been seeing Dr Ben Moshe for many years and I am always treated well, with courtesy and with professionalism all around. Highly recommend. read more

Amber is so patient and helpful! She gave me great advice regarding payment options for my daily contacts and looking into my insurance for me. read more

Nothing is the same!!! Been a devoted customer for 20 years, love wearing fashionable eyeglasses purchase many designer brands solely from OB optometrist and have spent lots of $$$$$$ at this business. but sadly this business is not the same. Unfriendly staff and lack of willingness to help customers and their lack of interest in keeping the good customers with a smile, finally pushed me to stop supporting them as my local optometry. Sad nothing good ever stays the same :( read more

Took 3 trips to their location to get my glasses. I ordered a pair of frameless glasses and I wanted a specific shape - this required me to provide them a pair of glasses so they could trace the shape I wanted. Went on Thursday afternoon after work and they were busy and I think there's only one technician that can run the tracing machine. Anyway, I couldn't leave my glasses because I would not be able to see, so I went back the next day. They said it would take 45 mins to complete the tracing and mounting of the gl asses. Fast forward an hour and fifteen minutes and their tracing machine broke down. I get it. Things break so they said another 2 weeks for it to be fixed. They end up calling me that same afternoon saying that they're done and they got the machine up and running again. On the 3rd day I pick them up, the lady adjusting my glasses to my head/ears didn't seem to know what she was doing and was super passive and really had a look that she just didn't want to be there or help me adjust my frames. Then when I got home I noticed that one lens has a shiny outline and the other does not. I'm assuming the shiny part is from when the machine broke. In summary, I got what I wanted. Just took a few visits to get it done. The lady adjusting frames needs to be occupied with a non customer service role. read more