I did have to wait for at least 30 days to request a refund. And i have done so, employees were very courteous about it and will be sending a refund in two payments. So hopefully everything comes through and i get the checks in the mail. ------ Been coming for 8 years and they have lost over $200 worth of shirts. They had no record of the receipt but im glad i kept mine. read more

I am a customer for over 5 years I come in weekly. Every year this location has an AC issue. I feel horrible for the staff. They are working with NO AC only fans! Owners figure out what the root cause of the AC issue might be and please fix it! You have loyal kind staff they don't deserve this. Next week we have another heat wave. Please do better. read more

Brought my suit in for cleaning, it was in very good condition. After picking it up, the suit had several holes and burn marks in the pant leg. read more

Don't use this cleaners they charge you more then it says on the window read their fine print I stop using them after 20 yrs I caught them charging me more then the. We're supposed to I said something to the manager who is also the owners wife she was very negative that's what I get for 20 yrs of giving you my business check your receipts don't just trust them! The old owner Khristy was very nice. I hate she sold it to these people. read more

new owner and they suck they dont know what they are doing if you want your clothes washed in the washer just do it at home go to the laundromat theyll leave it better. read more

Well the sign on the windows says $4.50..but was charged more for my dresses.I asked about the sign on the windows she said the owner has not has a chance to change it..Im looking like yeah right .Change the sign 2 say $4.50 & up read more

I brought in my suit for cleaning and got it back looking brand new! The staff was very attentive to every customer and the process was quick and simple. read more

use washer and dryer for clothing items SPECIFICALLY NOT TO BE WASHED AND DRIED. Shrunk many wool items and don't take responsibility for the destruction of items, claiming they won't work with foreign materials. WHAT DO YOU MEAN WOOL IS "FOREIGN" MATERIAL? They clearly don't understand how to do anything competent for their business and you'd be better off trying to clean your items on your own. read more

I took my husband suit to this dry cleaners and they did an awesome job. The pleats were crisp and no wrinkles. My husband was looking sharp Sunday. read more

Great customer service Susie and Betty were very helpful. I've been here about three times and they do quality work. Very highly recommended. read more

There is one lady that always wants to charge me dry cleaning when I don't need that. I just got tire of dealing with her. The other ladies are nice and they charge me regular was no dry cleaning. I am just taking my business somewhere else. read more

Newport Cleaners is undoubtedly the best affordable and high-quality dry cleaner I've ever used. I've been a loyal customer for the past five years and have had absolutely no issues. I highly recommend this dry cleaner to all my friends. Recently, the ownership changed, and they've made some great improvements. For instance, if you lose your ticket, they're very accommodating. Just give them your phone number, and they'll look it up on their computer. The staff is always friendly and welcoming. read more

Terrible place, they just steal from you and tell you to leave. They don't care about the customer at all. I brought clothes in to get some stains out and they just returned me my clothes and they didn't even seemed washed whatsoever and when I asked about it the Spanish lady just said sorry and dismissed me to talk to another customer read more

Great and amazing customer service by Suzanne and Betty leaving clothing, impeccable, and on time!

Great customer service first time here girl was very nice and understanding my situation about me paying when I get my check and I thank you for the understanding. Great to come and get your dry cleaning here at Newport Cleaners read more

these cleaners are always on time! and work very efficiently! Workers are very nice and caring

They are under new management, I have been going there for approximately 6 months and have not had any issues. I also accidentally left my EarPods in my suit jacket and they were put in lost and found. Im so lucky they have honest people working there and was able to get them back. I believe their prices are competitive and their turn around time is great. I can't say enough about the girls in the front, they are always nice and have great customer service and truly want to turn the reputation around. Give them a try you won't be disappointed. read more

This place is horrid, they lost one of my items and refuse to do anything about it, the owner is a snake and lies and says she'll reimburse you but ignored your calls and never follows up, plus their phone doesn't even work, their business is horrible, I'll never step foot in here again! Beware!! read more

Great service. Always fast if I come early enough I can pick up same day!! I would definitely recommend to anyone

Terrible customer service, brought a t-shirt, 501 jeans, and black cargo shorts. T shirt was filled with wrinkles, jeans were not even pressed on the seems, and my cargo shorts are covered in wrinkles and couldn't even be hung up correctly. I also dropped an old coat off for repairs and to be dry cleaned, they couldn't even give me a call when it was done. Didn't even dry clean the coat either. Seriously a waste of business space if you ask me. Please everyone it's not worth your time and e read more

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good price, very nice ladies clothes always look great too thank you for your service

If I could I would put zero stars. I came in this morning and stood in line for over fifteen minutes. The employee was very slow, rude, and unprofessional. I have been bringing my clothes here for over eight years, never was I charged $10 for a dress. It says $3.50 cleaners, so why would I pay $10 for a regular dress?!?!? When I mentioned this to the employee she turned nastier and more disgusting. Well I guess you lost me as a customer. I will be going somewhere else where employees actually appreciate their customers without being rude, and where it says a price and I will not be overcharged because the employee thought she could do that. read more

We dropped off two jerseys on Friday 12/16/16 and picked them up just before they closed the very next day, on Saturday 12/17/16. They are closed Sunday and we needed the jerseys for Sunday's Cardinals game. We didn't notice the damage until we pulled the covers off Sunday morning but I don't think there's anything they can do because they actually burned the front side of the jersey. We will be calling them tomorrow to see if there's anything they can do to resolve the issue. The other jersey is fine. We've dropped off our jerseys and lots of other clothes before for several years now. We've never had an issue or a damaged piece of clothing before. See the pictures included with the black jersey. The damage starts on the red thread of the left number, goes through the 2nd number with some black smudge, and then follows to the side of the sleeve. read more

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My husband and I have been loyal customers for 7 years. We loved the staff until yesterday, Oct. 15, 2018 around 5:00 pm. We were out of the country for a few months and came back to this place thinking we will see smiley faces welcoming us warmly and calling us by our name. I was so shocked by the rudeness of these two women. The one who try to "help" me told me to start separating my clothes. I was surprised because even the owner of this place (maybe it is under new management?) never have us separate our clothes (new rules maybe?). If so, that is fine, but there are no excuse for the rude behavior. No class whatsoever ... but what do you expect?! Regardless, The evil looks from the other woman and the rudeness from the woman attending to me was enough for me to leave and say - I am going somewhere else. And this woman says - "Okay". We will never come back!! We miss the former owners and the former staff who are so kind and personable. So sad ... Oh well!! - Susan and Jed Cowdell read more

Absolutely the worse cleaners I've ever been to rude and didn't do as I asked for my jerseys. They also forgot one of my shirts I had to go back in there so they can find it piss poor customer service read more

NOT GOOD, BEWARE! My husband took in his suite, 2 long sleeve dress shirts and a coat, all name brands, when he went to pick them up he was told they couldn't find it and it might have been given away. The manager remembers washing everything but obviously won't confess to giving it out to the wrong person. Now we have to wait 30 days to see if someone returns the clothes before the owner even considers replacing it. Obviously this is zero stars if it was an option. Do not recommend. read more

Never will go here again. Customer service is the worst. I went this past Saturday to get my clothes for an important dinner that night & they had just closed at 2:00 it was 2:05. There was another customer outside when I got there already trying to pick up his clothes said he arrived at 1:57 & the door was locked already. There was 2 employees inside telling us no & Laughing like it was funny. Facebook & Google & Yelp say they close at 5 on Saturday but still they could have just got us our clothes it literally takes 30 seconds when I pick up. read more

I was a bit skeptical about coming here due to the reviews but I noticed it was years ago so I decided to try them out. Their Customer service is not as professional but they do get the job done quickly and perfect. I would also point out their failure to pick up the phone on the weekdays that is the only frustrating part. Other than that their quality of work is exceptional. read more

I dropped my dress off yesterday, it was ready today. I picked it up, I remembered there was a stretch out of the stitching on the back of the dress when I dropped it off and never brought it up, but when I got it back it was already fixed!! I am so happy and satisfied with their service. It was super cheap, fast AND friendly service. Will definitely come back. read more

I've been using these cleaners for over 20 years and have never had a serious problem with them. I'm shocked to see some of the responses because they are always kind and professional with me when I use their services. read more

Do not lose your receipt that are not willing to help you locate your item or claim they did. The old lady that works in the evening is the routus ever. She's irritated she even has to work. read more

First time they lost my clothes had to go back the next day to finally pick up My clothes and offered no explanation. But I forgave and sentry husband over with his clothes they gave him the wrong suit pants. We never recovered the right pants. I forgave again and sent some friends there. They received their clothes back and they had no been cleaned. They were going out of town and did not see the problem until they got to there destination. Never will go here again. read more

After the one by my house went out of business and the other one raised their prices sky high. I have tried this place 3 times and I like them. Fast, quick, and good prices. So far so good... read more

This is the worst business I have ever been to. I dropped of a very expensive Matouk comforter to be cleaned. When I returned to pick it up today I was told I could not have my comforter till I paid $10 more than what I had already paid. Stephanie stated if I wanted to talk to the manager I could, but that she is on vacation, and did not know when she would return. When I told her that, that was not fair she throw my comforter at me, and told me to "fucking take it." I proceeded to walk away, and both Stephanie and Barbara started to curse at me. I asked for a managers card, and told them that I did not deserve to be treated like this. I did not make the mistake. I am just a customer. They continued yell so much that I honestly feared for my safety. I hurried, and left. I cannot believe this is an actual business. read more

I have been coming here for over a year and i always loved the service. I don't know know if it's under new management. I came to pick up my order and I usually have my ticket but this time I didn't and the guy was very rude about it, He gave me the worst attitude. A young lady ended up helping me. Not sure if the guy was the manager but I will not be going back. read more

i've been bringing my clothes here for some time and I was happy with the service but now not only are they doing a poor job but even though they're used to seeing my face every week, I bring back clothes that is stained after they have supposedly cleaned it and they will not re-clean it if I don't have the ticket even though the laundry tags are still on them. I have to pay again to get it re-cleaned? what kind of service is that! well I lost the ticket and you lost a client. read more

Walked in and Spencer son of the owner was rude. I use this place for all my dry cleaning, I spend over $200 a month here and don't appreciate the level of service that was given to me today. Definitely will be telling all my friends not to come here! read more

I read the reviews and even then I thought, hmm won't happen to me. I was wrong. I took my suit to get dry cleaned. It was in a carrying bag and a suit hanger I had bought, they took it and said come back tomorrow. Here I am today and they lost the bag and the hanger. Their excuse? "We probably threw it away... it was just a bag..." horrible customer service skills and horrible dry cleaning place. Heed the warnings, stay away. read more

I have been coming here for years and never had a problem. I see a lot of negative comments here, but I don't believe they are bad at all. They may not be super friendly but they get the work done well. I like that I can just get down, drop off my clothes and know they'll be ready the next day. I'm not big on small talk and their prices are decent. I recommend them over any other place I've tried (I have gone to 4 others and always end up back here). read more

I'm super content with this business. They leave my clothes super great! My parents that live in Payson always have me bring there clothes to get dry cleaned. Great customer service!! Thank you read more