We gave Ziply another chance and they've been a major headache for us. This is based on our…read moreexperience with new Ziply for home phone and 1G fiber. Ziply installed fiber in our area and we jumped at the opportunity to upgrade to fiber. We ordered 1G fiber internet service at $85 and home phone unlimited service at $28.95. (We still like having an old school landline for certain purposes.) We ported our home number from Astound to Ziply. Ziply did the installation on 4/21/26. It went well except the technician had to work through some issues to get our home phone service up and running. By the time he left, everything was working. Our home phone went out twice within the first month with no dial tone. One time support had us restart the equipment and that solved it. The second time they couldn't help us and recommended a tech come out. We wanted a reliable home phone service and a cheaper bill so we went to Ooma and initiated porting our home number to them instead. Ziply wouldn't release our home number so for about 3-4 weeks Ooma kept telling us the porting failed for a number of reasons (i.e., Ziply doesn't display the billing telephone number [BTN] on the online account so we couldn't provide a screenshot to verify the number, Ziply told them we didn't have active phone service with them despite us paying for it, and then Ziply wouldn't release the number to Ooma). Finally, after I kept coordinating between them, I called Ziply and submitted a request to release our number to Ooma. Next we got a text from Ziply notifying us that all of our services were being canceled effective 6/22/26 (the date the home phone was to be ported to Ooma). I called again and they said it was an error so they reversed the cancellation. Now that our home phone is with Ooma, Ziply won't cancel our phone service! They charged us for both home phone and fiber internet for the 6/21/26-7/21/26 bill. They told me the customer doesn't have to do anything as the home phone automatically cancels after the successful porting out. They said we had to pay for the phone service but could expect a refund on a future bill. They said that Ziply would cancel all of our services then contact us to select a standalone internet service. We'd gotten an offer from Xfinity to pay $60 for 1G fiber and he said we could take advantage of a discount through Ziply, too. It's been a week and we have yet to hear back on any of this - home phone is still showing active (and billable) and no call to discuss the internet. This has been so needlessly exhausting and frustrating! Xfinity had a limited time offer of $50 for the same internet so I wish we'd done that instead. I'm not sure that Ziply's fiber is worth all of this stress, effort, and cost.

zippy put in their fiber optics in our neighborhood and then began the harassment…read moreI have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. !…read moreHe arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB

Remmy is calm, thorough and extremely helpful. This is the person you want to help you make your…read moredecisions.

This store is always extremely understaffed. Its always a 2 hour wait to get any help, no matter…read morewhat the issue is...