My visit to the Apple Store today, Friday 16 January 2026, was about as primely relaxing as I could…read morehope for. Finding the store front along an outdoor walkway in Alderwood Mall was streamlined. Music outside the entrance/exit helped set an upbeat vibe upon entry/exit. Upon entry to the store I was greeted by a friendly worker. Music played quietly for the duration of my visit and I was not interrupted by other patrons nor workers while looking at the devices. After entry, I made my way to the computers area to look at what was on display. Desktop options were on display with corresponding keyboard and computer mouse technology. Laptops were on display by make (Air and Pro). Each make had varied laptops on display to highlight different size screens and different finishes (silver/metal and black). Clicking on the trackpad awakened the device and basic features were available to access/explore. I found my experience on the whole to be welcoming.

I don't understand the negative reviews for this location. Of all the Apple stores I've been to…read more(and there have been many), this one is always friendly, prompt, and helpful. I was here yesterday after not visiting this location for a couple of years (location). Have been to others, and so I am saying this in that light. This is a great store. I know these stores go up and down in service quality, but this one has always been good every time I have been there. You are greeted. Staff are friendly and helpful. Most are very knowledgeable, and some are exceptional. For the Apple stores in this area, I rate this tops, Bellevue and University Square tied for second (they flip-flop that spot constantly in my opinion--see my previous comment about ups and downs). I don't always travel to this store because it is harder for me to get to, but when I have something significant to do, this is the store to go to. And I've usually visited this location without an appointment, and that hasn't mattered. They still provided great service--every time.

I paid for the service. It didn't work. Verizon denied my refund request. In January 2026, I…read morepurchased Verizon's TravelPass International phone service for $67.71 and $111.95 for my two mobile phone lines. The service did not work when I needed to use it during travel. Because I couldn't connect, I couldn't contact customer service for assistance. Furthermore, when I returned to the U.S. Verizon customer service either hung up or put me on indefinite hold. I sent a written complaint requesting a refund. My refund request was denied. This is not customer service. I would not recommend Verizon.

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

Coming in to the AT&T Store today, Thursday 11 December 2025, I was hoping to get to look at a few…read moredifferent phone options in-person in relation to getting a new phone. Upon entry to the store, I was greeted by a friendly worker who said it was okay for me to look at the phones on display and helpfully directed me to where the Samsung Galaxy models and iPhone models were on display. My device at the time of the visit was an iPhone Xs that is still working well, so I was interested which models were closest to what I had. With Samsung, it turned out to be the Samsung Galaxy S25 and with the iPhone (15 thru 17 were on display) it turned out to be the iPhone 16e. Both were a little bit taller than my Xs and about the same width. The display set-up allowed me to pick each device up and look at the front and back. I preferred the single camera circle of the 16e to the three camera circles of the S25. The devices could also be explored operationally. Since I use my phone a fair amount for photos and videos, I explored the video/camera mode on each. I found the zoom to be ever so perceptibly slower with the Samsung than the iPhone, both were quick though. Prices for the different devices and different storage space capacities were communicated by each phone model I explored. All around I had an enjoyable experience and greatly appreciated being able to see/explore different phone options in-person.

Can't say enough about this location…read more First go around in solving a big mess the other AT&T store made in ordering our S22 Ultras and he handled it like a champ! Wirh the time he had to spend in talking to corporate regarding the mix up and sorting it out...he never once got frustrated or overwhelmed. Second go around and Jael is now up to the plate. She helped my aunts with transferring their number and getting them onto my account. Then she helped us all (me, my wife, and my 2 aunts) in getting smart watches, linking them up to the right phones, and never showed any frustrations or annoyances. Knocked it out of the park! I'll definitely go here as long as they're there.

Come here if you want to be bamboozled and if your into Poor service. They offered free Apple Watch…read moreas Black Friday special and later they charge for the "free"promotion watch in future bills. And they charge for the Apple Watch band separately. They are not transparent employees Thieves!!!

I was going to let this go the first time I left this store but after the second time, I decided to…read moreshare my experience that I had today. I just got a new phone & I'm on the prepaid plan. e-SIM didn't work so i couldn't transfer my phone number over from home. I went to this T-Mobile location to get a QR code & was told by the associate manager (AM) that since I was on the prepaid plan, she couldn't help me & I needed to call customer service. I mentioned to her that I lived in a bad cell service area, and if I could make the call from inside the store. She told me that I could go outside instead and make the call from my car. I looked around... We were the only ones here and I was the only one who had my mask on. Maybe she could still smell my coffee breath? So, e-SIM didn't work, going into the store didn't work, and now I can't make the call from inside the store? Guess the store is here to just look pretty? Anyway, I told her this should be feedback to corporate about the inefficiencies of this process. And I was fed back with "I can only do so much". Inspiring attitude... worthy of a TED talk! Said no one in the empty T-Mobile store. So I got into my car called T-Mobile Customer Service & explained my issue. The rep was baffled on why I couldn't make the call from inside the store, because I needed Wi-Fi to get my phone # activated on my new phone. So reluctantly, I went back into the store again, AM told the other employee to come out with her.. guess it takes 3 T-Mobile reps now... or she needed the muscle, or it was my coffee breath from behind my mask... not sure. But the 3rd employee was asking me why I was on the prepaid plan. I guess my answer didn't please her, because she just stared at me... no smile, not even moving.., nothing. It was like watching a system freeze in front of me... I thought I broke her! AM even said nothing could really beat my plan, but then she tried to sell me on upgrading to the international plan. Talked about how I could do free messaging, payment plan would be all set up, etc.... I guess wearing makeup makes me look well-traveled? It was sooo awkward being in there & at that point, I thought I would rather get my eyelashes plucked than spend any more time in that store with these two employees. The catitide (cat + attitude) unfriendly customer service, certain tech skills that were lacking (which can be easily forgiven, had the experience been more pleasant) made this store trip strange & uncomfortable.... I'll drive the extra miles and go to the one in Shoreline next time!

Got a new phone. The saleswoman was not friendly. Not rude, but not friendly. A very underwhelming…read moreexperience. Another salesman, next to us, had a group of 3 customers, and he allowed 2 of them to have their phones on speaker, so it was difficult to hear the saleswoman. It is flat-out rude to use your phone on speaker in public, especially in a store. Don't know why the T-Mobile employee did not ask his customers to shut their phones off. I will get a phone and service elsewhere in the future.

I had a very disappointing experience at this T-Mobile store. When I opened new service, the…read moreemployees told me the phones would be free. Based on what they told me, I signed up. Later, I found out I was being charged for the phones. What made it worse was how they handled the issue afterward. We went back to the store multiple times trying to get it resolved, and each time they promised they would fix it. They also told us to send an email, which we did. After all of that, nothing was fixed and no one followed up with us. I understand mistakes can happen, but misleading customers and then ignoring them afterward is unacceptable. This experience felt dishonest, unprofessional, and a complete waste of our time. I would not recommend this location based on my experience. Customers deserve clear information, honest service, and staff who follow through on what they promise.

Recently, on Nov. 10, I planned to visit the Cricket store to buy a phone and activate new service…read more The address is 829 Northgate Way, Seattle. But when I called the store, I was very disappointed. A young woman answered at about 11 a.m. I didn't understand when she said her first name due to the phone connection. I asked if she could help me with the spelling so I'd know who to ask for when I came to sign up. She grew very rude and refused to tell me. She demanded that I travel all the way to the store to learn her first name. I am retired after teaching overseas and I speak a few languages. I don't know if she is sensitive about a cultural issue. Nevertheless, her rudness during my first contact with Cricket did not make a positive impression for Cricket or make me want to become a customer. If staff refuse to clearly share their names, how can managers be alerted about a need for staff training? I sent an email to Ms. C. Brown in Cricket administration to ask for help and a reply. I didn't receive any help or any reply. The employee's rudeness, and administrator's not replying, persuaded me to choose a different phone service. I met a wonderful staff who gladly share their first names and who reply to customer emails.

Angie and Scarlet were very helpful today on April 12th as i changed my plan from Verizon to…read moreCricket and got a great deal on an Iphone 11, case, wireless charger and an unlimited plan. Will update my review based on the actual speed and ease of data transfer.