I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes delivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply. read more

Eugenius - Home network including cable modem; switch; a device for routing, network management, & security camera recording; and power backup - IT Services & Computer Repair Near Me - Seattle, Washington

Shawn has today achieved what 6-7 previous IT technicians couldn't figure out with our home wifi. ! He arrived early and I felt immediately at ease ( I was home alone at the time). He has a wide range of skills - fixed everything from TVs , printer , network issues, my email server, Alexa, and even my car's phone connection ! After he explained the problem (old house with several floors and walls ) we now understand the issues and how to solve them in the future. He is very efficient and worth every penny of his 2 hour visit. Will definitely call him when we decide to update our system Kate WB read more

Sean at Eugenius came in and worked our server and network so it ran efficiently with all the necessary HIPAA and protection necessary for our practice. They were well prepared so that we had no down time for patient care. All software and hardware were updated and coordinated. we are truly grateful for their professionalism, efficiency and care. They were also the most cost effective based on our comparisons and the fact that it didn't take weeks and multiple technicians to troubleshoot the issue. Sean has my highest recommendation without reservation! read more

I contacted Shawn about a home networking project that was smaller than his typical project size. He replied with a wonderfully through response with options for how to proceed. His response was very fast, thorough, and super helpful. Would definitely do business here again if the opportunity arises! read more

Shawn came out and crushed his work so that my Internet is super fast and my TVs are dialed in. Very efficient. Obviously, a little costly, but if you want to be a whiner that doesn't have good internet, that is your choice. I choose to work with Shawn and have great internet so I can do what I need to do. read more

Shawn and his team were fantastic. My physical therapy clinic was having regular internet issues that were affecting our business and frustrating our staff. Shawn spoke with me for a long time to get a clear understanding of our issue. He then came up with a straightforward and simple solution that is working great! He had great communication, and he was mindful of doing his best to avoid disruption to our team. read more

Shawn is amazing. Took the time to respond to me right away and provided me information over the phone before ever talking about the need for an appointment. Incredible service, expansive knowledge and professional. read more

Shawn responded within minutes, knew what he was talking about and was able to troubleshoot my network issue via text messages using blurry photos. Same energy as "Tony Stark built this in a cave! With a box of scraps!" I'd highly recommend Eugenius for all your networking woes. read more

Shawn is just fantastic. He is very responsive, polite, timely, and most importantly, very competent. He knows the network topics very profoundly and could resolve my problem very quickly. I highly recommend seeking his help when you have networking issues and beyond! David read more

I contacted Shawn for a home networking issue that was way beneath his acumen. He was generous enough to spend about an hour of his time helping out. Shawn is charming, fast on his feet, and extremely communicative. I couldn't recommend his services highly enough. read more

Great, responsive, kind, and helpful. Highly recommended! Eugenius helped set-up my home network infrastructure and hardware. read more

Eugenius succinctly and effectively solved our home networking issues that had been exacerbated by our new work-from-home routine. He was responsive, a pleasure to work with and professional. He remoted into our network, installed new firmware, tweaked all our settings to optimize for the tasks we're most frequently performing online, and made recommendations about hardware--all in the course of one efficient remote session. After months of frustrating issues, we are now 100% problem free. I cannot recommend Shawn and his team enough. read more

I was frantically emailing tech support companies to come to my home the next day when our home office router/wifi wouldn't work and my husband and I both needed to work the next day. Shawn was the first to respond to my inquiries (at 10pm on Sunday to boot!) and actually walked me through some suggestions via email. He was super responsive, knowledgeable, and helped me figure out what was going on and made suggestions to repair my issues ASAP. Highly recommend for his professionalism and responsiveness! read more

The owner followed up with a couple calls which was greatly appreciated. Again, wasn't knocking their work since I ended up going with another outfit. What interaction I id have with them was great. Timing didn't work out for this project but would consider for a project in the future. read more

If i could give 10 stars I would!!!! As an owner of a big business in the Seattle area I am very familiar with the customer service side of business. Shawn the owner was as good as it gets with customer service and attentiveness!! Shawn helped me out with my home network and after 6 month of trial and error with another company that went NO WHERE had me up and running in an hour. I can thank Shawn enough for the thousands it would have cost me to get up and running with a different system. If your looking for a great guy that knows his "IT" work this is your guy!! I promise you that the service you will get will be bar none the best you have ever had!! Thank you Shawn for taking time out of your busy schedule to help me out. Can't thank you enough... read more

My second review for Eugenius. Last one was a year ago. I texted Shawn the day after Christmas, during a snowstorm. Wi-Fi had been down since Christmas Eve with no sign of my power cycling expertise indicating the problem would be solved. Did he walk me thru every step with ease? Did he coach me on how to get my ISP to actually answer the question I asked them? Yes. Did he solve the problem? Yes. Did do some clean up router's software? Yes. You get the point. There's a reason EVERY SINGLE REVIEW is 5 stars for this Eugenius. You've found the answer to your IT issue. read more

This is who you should hire. Shawn was experienced and knowledgable, very easy to get ahold of, on time, had everything to do the job right, etc. In short, I wouldn't hesitate to hire him again or recommend him to anyone looking to improve their network. read more

I've worked with many IT companies in the past and I am thankful I have found Eugenius! I won't be using any other IT companies from now on. Shawn is very helpful, honest, and knowledgeable. I needed help setting up my computer and phone system for my office. He walked me through what he recommended and helped save me cost on what I didn't need. The integrity and efficiency he brings to IT is refreshing, like your hometown mechanic kind of trust. I highly recommend Eugenius! read more

I wish there were 6 stars to award! Shawn from Eugenius was brilliant. Can't say enough good things here. What I can tell you is that I'm on a Mac and I'm now working remotely (in Seattle) for a company out of Texas. There servers are all Windows based and I needed to connect via a VPN from my iMac. I had contacted server other local networking companies in my area before finding Shawn and Eugenius. Every company told me that they were not doing house calls during Covid or not taking new clients. Shawn rolled up his sleeves and said we can get this done within an hour. Within minutes he was troubleshooting with out team and I via screenshare and got my Mac connected to the Windows server within just a few minutes. He was very generous on his rate and I would have paid 3 times the price for this kind of epic service. The world is a better place because of companies like Eugenius! Support these guys and keep them around for ever! Glad to know I have someone in my corner like Shawn. Thanks so much!!! You made it so painless. read more

I was having some issues getting good wifi/internet in my detached home office. I contacted Eu Genius in the evening and Shawn was over the next morning. It took longer than expected to work out the issues but Shawn stuck with it until the problem was resolved. He also didn't charge me the full corporate rate which I very much appreciated. I highly recommend Shawn & EuGenius! read more

Shawn from Eugenius was incredible to work with. From the very beginning, he worked with our schedule, collaborating together to find a solution perfect for our business. He listened to our budget, needs, and end goals and came up with the ideal products for us. Him and his team were able to come on such short notice when we found ourselves in a time crunch for our project. They were friendly and organized and their work was done professionally and looked clean. Our server room went from wires of all types going every direction to a clean and concise rack-mounted network solution. I would definitely recommend Eugenius to all of my friends for their networking needs. It was worth every penny. read more

I had the pleasure of working with Shawn at EuGenius Solutions, on a Cisco Infrastructure project just recently. The project extremely time sensitive and very involved. Our company was moving locations and setting up a completely new environment. The project required setup and configuration of a Cisco ASA pair, multiple Nexus and Catalyst switches. Shawn worked with myself and my team to develop network requirements. From those he was able to design our network and configure the devices to match. Shawn configured all devices on the bench and when my team deployed them in the new location, Shawn dropped what he was doing to be onsite to ensure there was no problems. The Sunday before we were to go live, I was doing final testing and found that we had lost connectivity to the internet. I sent Shawn a message and he offered to come on site to work with me. We spent most of the day working on small changes to ensure we were up for the company that Monday. Shawn was a pleasure to work with, always professional, fair, and extremely knowledgeable. He will go out of his way to ensure his customers are satisfied and have no problems. I hope I get the opportunity to work with EuGenius Solutions again. read more

Shawn was fantastic. He gave me a list of what to purchase prior to call out. He was prompt, fast and efficient and charged us less than his original quote! Highly recommended!! read more

Shawn from Eugenius is a Rockstar. Response when I sent a message on yelp was quick and clear with a follow up call the next day. We scheduled time for Shawn to come over and help get wired network setup in our family room and basement. Shawn was on time and did a great job getting us setup. We were not able to get the basement setup due to some wiring discrepancies and thought we had to get the basement rewired. After getting the family room setup, Shawn left but called me back after 10 minutes and asked if we can try one more thing. He came back, and got the basement line working (without any additional charge). Shawn is a true professional who is not satisfied unless he delivers great quality work. Thank you, Shawn! read more

Our company had been using a desktop server that was pieced together here-and-there by friends, just enough to keep us running. Often times it failed. We were hit with a debilitating virus and I was referred to EuGenius Solutions. Shawn figured out the virus issue and fixed it. I was very impressed with his knowledge, honesty and professionalism. I asked if he could update and fix our existing server to meet our needs. Shawn looked at our existing server and we talked about what I wanted for our company. Shawn threw a couple suggestions our way and let us make the decision. We were in the process of moving locations which was great timing. Shawn came in and reconfigured our existing server, installed new networking equipment, routed everything to each computer and monitored for several weeks to make sure it was running smoothly. Often times he worked weekends and in the evening so he wouldn't disrupt business operations. He also would call daily after the migration to make sure we didn't have any questions or need adjustments. My server room is so professionally set up. I never knew how a real server room was supposed to look like until Shawn came along. It has been eight months since the migration and everything is running fantastic. He still checks in every now-and-then to make sure everything is still running smoothly. I always knew the costs up-front, there were never any up-sales and no expense surprises. I would highly recommend EuGenius Solutions for all your IT solution needs. You just can't find professionalism like that! read more

I was referred to EuGenius Solutions through a mutual friend. EuGenius' team came on-site and did a thorough IT assessment of my small business accounting firm needs. I couldn't have been happier with their work. They helped me research, buy, install and setup my entire office for an affordable price. They were very flexible with their hours and spent an entire weekend putting my business needs first. They continually followed-up on how my systems were operating and kept a proactive approach. The overall communication has been excellent from start-to-finish and thereafter. I haven't had any issues to this day and the little mistakes I make are never too small for the staff at EuGenius Solutions to worry about. If you are looking for an expert IT consultant in information technology, don't hesitate to contact EuGenius Solutions. read more

I needed help with my home network. Sean contacted me almost immediately after my initial message. His communication was outstanding. He agreed to meet me on a Saturday to do a job, 2 days after the initial contact! He was very knowledgeable, professional and efficient. I will be calling him next time I need some IT help. read more

Shawn and his team were great to work with! They were incredibly responsive, professional and knowledgeable about what our office needed. Since going with EuGenius Solutions we've had no issues with our internet service or networking. I would highlight recommend EuGenius. read more

Eugenius is a great choice if you're looking for a company that offers integrity, honesty, and highly-competent work. We worked with Shawn, who was friendly, punctual, and clearly has a very comprehensive understanding of the industry and what he's doing. We have a 40-unit apartment complex that was getting very shoddy connection in many units, despite paying for plenty of internet and a high-speed fiber connection. We had several contractors and technicians through who couldn't figure out or couldn't fix the problem. Shawn came in on 2 weekends and re-wired our entire building, finding and fixing a variety of issues in pretty much every unit. Now all of our tenants are finally getting consistent access to the internet, and Shawn has been great in offering additional advice on how we can further improve our security, speed, and reliability should we want to further upgrade. As a manager who completely lacks any tech saavy, I really appreciate Shawn's work ethic and capability, and the transparency he offers in explaining what the problem is, what our options for resolution are, and what the costs involved would be. Thanks so much, Eugenius! read more

I was in need of some networking help in my small business, as well as setting up a home network in a new home build, and wasn't quite sure where to turn. I was so pleasantly surprised that Shawn and his team at Eugenius were able to help me on both fronts. They were all friendly and professional, upfront with costs (which were crazy reasonable!), and knowledgeable about the work they were doing. The work was done right, and cabling was super clean. I know just about enough on the networking front to get myself into trouble, and I'm so glad I found a reliable team that can help me with my future networking needs. Thanks, Shawn! read more

I am super impressed with Eugenius. Shawn responses to my quote request quickly, and fixed my very complicated networking issue in a couple of hours. He was great about presenting the most cost effective approach, and made every effort to keep my cost reasonable. He is professional, great personality and an expert at networking. read more

Over the years, the tangle of wires behind my TV had grown, and I even had some wires coming up through the floor and around the baseboards. I asked for a quote from several companies, and most replied with just their hourly rate. But Shawn from Eugenius asked for my phone number so we could talk the situation over. Because Shawn seemed to understand my problem, I chose his company. Although he didn't have the cheapest rate, his expertise more than made up for it. He easily cleared up the wire tangle, showed me that the wires through the floor and around the baseboards weren't even necessary, and advised that I purchase a newer router and modem so I wouldn't have to rent them from Comcast. He even dealt with Comcast and was able to reduce my monthly bill--what a bonus! If you want the best, contact Eugenius. read more

I needed help evaluating and improving my home wireless network, to improve connectivity throughout the house, and saw Shawn's great reviews on Yelp. His service was excellent and lived up to the reviews. It was easy to schedule an appointment and he arrived right on time. He was extremely professional, knowledgeable and polite. He gave me a variety of unbiased options to choose from, and did the implementation on the spot. I wish I had called him sooner and saved myself hours of trying to fix things myself. Highly recommended! read more