The service we received was unacceptable, and I would not recommend this provider to anyone. I…read morealways deal fairly, but we were charged double the service call fee--a cost that was never disclosed or discussed ahead of time--even though the technician did basically nothing. He failed to check the serial number, guessed the unit's age, and gave us a diagnosis that a second opinion today proved was completely wrong. To make matters worse, he promised to follow up the next day but never did. If you value your time, don't use this provider

We just moved into our place and could not figure out how our A/C unit worked and it was hot. I…read morerandomly called Remedy Cooling and Heating at 5 on a Wednesday hoping anyone would answer and he did. He spent about a half our with me on FaceTime walking me through the steps and trying to figure out the issue without even hesitating....and I wasn't even a customer; just a random person looking for help. Remy will now be our HVAC go to from now on. I could not recommend him higher and know he will take great care of all his customers! Steve

I have some heating pipe, plumbing issue in my home. I called several plumbing companies for help…read morebut they were not able to really identify the issue until I contact River St Heating And Cooling. The lady contacts me, Nadia, who was very friendly and professional. She gave me a very reasonable and clear estimate. They arrived on time and was able to fix the issue quickly. Thank you very much, Nadia and River St Heating! I will definitely keep using their service in the future and recommend them to all my friends. George

The guys came within a couple days, showed up within the window, communication was great. Wore…read moremasks during covid. Fixed the hvac issue/leak within a 30 minute time frame, charged a reasonable rate. Great experience

I had an ancient boiler that was acting up. I called ECCO and they responded promptly. I needed a…read morenew boiler. The installing process was seamless only lasting one day. Everyone was very knowledgeable and their professionalism is unsurpassed. I highly recommend this company.

A good experience! They came the next morning after the call. There was a delay in ordering a…read morereplacement more modern controller for my gas boiler. I wasn't in real trouble because the mini-splits had a heating mode I had forgotten about, that were keeping the place from freezing, so there were other people who had to come first. They explained everything in detail, and were friendly and professional. I had the feeling they had worked together as a team for quite some time. They also gave me tips on my other equipment here. When the parts came the service was very quick and confident and I felt the price was fair. _________________________________________________________ One note for the people who did not return calls: Those are employment interviews. You get ONE chance. Consumers never forget who wasn't there for them.

I made an appointment with Jim to show up at my house today for an estimate on a air conditioning…read moresystem. This was the conversation Me - Are you able to come and look at our system and give us an estimate Jim - Sure when would you like me to come Me - as soon as possible Jim- just say when and I will be there Me - how about tomorrow Jim - will after noon work Me - how about in the morning Jim - just say when Me - how about first thing Jim - okay between 8:00 - 10:00 Me - I just called at 9:56AM and asked if he was on his way Jim - oh let me check the calendar - oh ya there you are - I'm obviously not going to be there now I've had phone call after phone call this morning Me - so you're no coming Jim - well how about if I come after noon Me - Don't bother coming at all DO NOT CALL THIS COMPANY. Completely unreliable and complete disrespect for my time or my schedule

I called today to become a new customer and was refused because I live 10miles away. They stated…read morethey don't like coming into that city even thought I said we have parking behind the house. He goes on to say that they try and get people who live close (didn't think less than 10miles was a big thing) so they can get more jobs in a day.

We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%

Update: The owner…read moredid respond to my emails and calls. Apparently, it was a system error. I'm glad the issue was resolved. I did have to call and email multiple times to have the issue resolved, but it was resolved. Hopefully others have a more positive experience with this company than we did: They came to our home in May 2024 for AC "tune up" for the season. I was told that the system was in great order by the tech and supervisor with him. They charged me for the service: $169. That very same day the motor on our condenser failed. The part was under warranty, luckily; although they tried to charge me for the part, until I reminded the billing department I looked up the warranty myself. They did charge for the labor (169 again)-- despite the motor failure occurring the day they tuned up the system. November of 2024, we realized the Honeywell control board for our heating system had failed. Our system was about five years old at that point. Schulz techs replaced that part and charged us 455 for the service, which we paid shortly after receiving the bill. We paid using their online payment system on 11/17/2024 and payment processed 11/18/24. Eight months after they replaced the control board and we paid for the service, they sent another invoice for that same part from 11/2024 for 296 dollars. The original bill was for parts and labor. We found a far better company to use. We will not use Schulz again. Luckily my husband has his credit card statement and invoice to show we paid previously. Maybe just an error, but it isn't the first issue with this company.

I have used them for almost 10 years for my apartment building with generally good results, but…read moretheir latest behavior is just disgusting. Their employee apparently quoted me too low a price, for a service I would not want at a higher price. After it was done (badly) they tried to collect 3x the quoted price, and the owner actually accused me of lying about the quote. I don't need to deal with people who treat their good customers so badly.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

John and Christian came out to service my air conditioning unit in the midst of a heat wave as it…read morehad been hard-starting. He quickly diagnosed a bad capacitor and control switch, both of which he replaced. Fast, quality service at a reasonable price!