If I could give a zero I would. Total crooks - my husband purchased an expensive watch and then was…read moreconvinced to consign it - they said they had a buyer. That was 2 years ago. They have not given us our money even though the watch was allegedly sold nor do we have a watch. Every time we get in touch we are lied to. Now not even responding to emails. Awful. DO NOT DO BUSINESS WITH this organization.

I have a veryexpensive watch. The band broke and i brought i to the Watch shop in Willowbrook…read moreMall, the first band was several inches too short. They gave me one that fit BUT broke within minutes of the first use. Beware!

great service and knowledge. Very friendly…read more Fair prices. Quick fixes. Good location, plenty of parking

Stay away from this store. Owner was rude and does not stand behind his merchandise. All he cares…read moreabout is the money. When I asked him what was his name, he refused to tell me. He denied being the owner when I knew he was. Please save your money and do not patronize this store.

Be careful this jeweler . They are not honest. They are scammers. They took my bracelet not give me…read moreback . They are thief

When I first walked into the Wayne Jewelry exchanged looking for an engagement ring, this was the…read moreonly group that acknowledged I was even in the store. As soon as we started talking, the team helped me find the perfect ring for my now wife. We were so pleased with the customer service, knowledge and prices that we returned several months later to purchase our wedding rings. I got a custom ring made and it exceeded all expectations. My wife loves all the jewelry we have purchased here and would only come back here.

My father in law passed away 4 years ago. He wanted my son to have his Rolex watch when he was old…read moreenough. I had an idea to engrave the backing with his signature, the dates he had it, I had it with room for my son to add the date he gets it. I asked a few jewelry stores and they couldn't do it. I can in to Kevin's and he said he could. It came out beautiful and is such a meaningful thing on an heirloom like this. When I came to pick it up Kevin insisted he would accept money for it given the back story. They are wonderful to deal with, the nicest people, and very skilled. They have earned a customer for life

Kevin's is amazing. They will stop at nothing to make sure you leave completely satisfied!…read more Bought a few chains from them and they make sure everything is perfect! Al, Andrew and Kim are awesome to work with, and also Kevin of course! Thanks for all you guys do! -Brendan

Not trust worthy. I texted their text number to ask about 2 charms and a ring. I asked in the…read moretext for measurements of the charms. They said one is the size of a quarter and one is the size of a penny. As you can see by the photo the charms is maybe half a penny. They never apologized for their mistake in either mis-informing me OR shipping me the wrong item. We went back and forth on my request for a refund plus the price of shipping. In the end they would only offer me a store credit on the price of the charm. Laughable they wouldn't offer better customer service over a $40 item and losing a customer. Do not buy from them via text even when they tell you the size because they lie- and if you do make any purchases know you can't return for your money back- store credit only. Customer service is not like this anywhere else in the US- very disappointing.

Do not shop here! Their work is awful. Had engagement ring reset and anniversary band reset. Both…read morerings lost diamonds- one within 1 week and the bigger stone within 3 months. I had the ring for 15 years and never lost a stone, but with new setting, lost 1 within 3 months. They were rude and would not work with me at all. They claim they use a Tiffany ring setter, but when I went to a reputable jeweler, he couldn't believe the horrible workmanship in the setting. Unfortunately, I had to spend more money to get it set properly. When I called, the owner was so rude, he hung up on me! DO NOT SHOP HERE!!

John will take care of each customer with a hand shake and a smile. He is very carefull with his…read morerepairs and sales. Always the best prices. Great guy.

Besides being a friend from high school, John treats you like family. He never embellishes on the…read morejewelers or watch. He gives an estimate that you can take to the bank. I have been using him for over twenty years and will never need to change.

Great hidden gem in Wayne!! Nice big clean store and the staff is extremely friendly, patient and…read morehelpful. Very reasonable prices and they want to please their customers. Really glad I went here. Seems like they have a wide selection of jewelry. Highly recommend if you want to support a local business that's not a jewelry company with many locations.

The Gallo jewelry team is AMAZING! We get all our jewelry from this store for all occasions and the…read morejewelry pieces are beautiful, they always have new inventory and it is all super elegant. Their service is top notch!!! Most recently, I want to share an experience where I had 8 of my gold and diamond chains tied in knots and they took the time to take all the knots out. Something I could not have done on my own! I am grateful for their patience and professionalism. And have to say we are lucky to have this store in town.