We have used Cody and Caleb several times and they never disappoint! We just had Caleb over to clean two large living rooms, a large dining room, a hallway, set of stairs and one bedroom. He did an amazing job and our house smells and looks great! He is quick and thorough and does a really great job. And you absolutely can not beat the price! Great quality service, great pricing, and all around great guys. Cody is always great with communication and follow up, another big reason I keep using this company. I highly recommend this family owned small business! read more

Cody was awesome. He revitalized my carpets. He scrubbed my stairs by hand with fantastic results. He took the time to educate me about the process. Great value for the job I received. It was a no brainer. I will definitely use again. A+ read more

I don't think this business respects customers that purchase Groupons. I purchased a Groupon for three rooms and one hallway. The person who came was rude and was NOT wearing a mask or seemed like he cared about social distancing. Additionally, they did not to a walk through with me before of after. My experience with other carpet cleaning companies is that you do a walk through together of the rooms that will be cleaned to see the spots that will need extra care. The parts that were cleaned were okay, which is why I am giving two stars. But please consider: Zero customer service and rude staff with zero COVID precautions. I would not hire this company's devices again. Too bad they lost a customer. read more

Excellent experience. Slight change in scheduled appointment, but company relayed all updates and provided a new appointment two hours later and were on time. Technician was very personable and worked extremely hard to get our carpet back to new condition. Very impressed with the results. read more

Cody was awesome. My carpets were so bad. He went above and worked so hard. My carpets look like new. Price was good also for work he does. He had lot of options for which type of work you wanted done. He was never pushy. He also had recommendations for taking car of your carpet. Thank you so much. read more

Not ideal for furniture. I was disappointed as they didn't stand by their word. My sofa was white and old (which I explained); however they accepted the job and money. They pretty much looked the same after the job was done except more water spots. Cody was nice and came back to try to clean the sofa and side chair again. When it looked the same, he was kind to offer a refund. It was never received. I called to follow up and he said it was in the mail; however I never received anything. The photos shown are "after." It would've been better if they didn't accept the job and never pretended they'd give refund. read more

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We purchased carpet cleaning through Groupon, and made the appointment well in advance to have our carpets cleaned. This was in anticipation of showing our home for sale. On the day that they were supposed to show up, they did not, and when we called, a man named Cody was phenomenally rude with my wife, accused her of being unreasonable simply for asking them to show up when they had promised, and then proceeded to cancel our appointment and hung up on my wife. Apparently, he hung up because he heard my teenager say something rude in the background; our son heard his mother being disrespected and overreacted. I spoke with Cody after the event, and he directed the blame on his scheduler, as well as my wife's misunderstanding that a window of time means that a person can show up one minute before the window closes and that should be acceptable. While he did admit that he had become triggered, I think he failed to realize that becoming defensive and rude with a customer, even if you feel the customer is being unreasonable, is not professional and does not warrant loyalty to your business My impression is that they need to work on their scheduling and staffing so this kind of thing doesn't happen, and when The window is given, shoot for the beginning rather than the end. So we were left with having to take care of our carpets in a last minute effort to prepare them for showing our home. You decide for yourself, but as far as we are concerned, this company was not worth our time read more

Tried a Groupon and unfortunately had a terrible customer service experience with the owner no less. Wanted to charge me $24 for TWO extra stair steps and $59 for an oversized room. I told him I needed to discuss with my husband so I excused myself and went downstairs to have a private conversation with my husband and the "owner of the company" interrupted the conversation to yell at me. I feel completely disrespected and violated in my own home. Not meeting the criteria of the Groupon is one thing, but interrupting my private conversation in my own home to be disrespected is another. Would never recommend this company to anyone. We were able to find another company to come out same day that was cheaper than what we would have paid this awful company. We read more

This company is excellent! They were cordial, punctual, efficient, reasonable, and most of all, did an exceptional job cleaning my carpet!

Loved the service. Cody explained everything, was upfront about pricing and did an excellent, thorough and efficient job. Even gave some awesome pet training advice at no extra cost ;) . I will definitely use this company again! read more

Cody came on a very snowy day and did an EXCELLENT job! He explained things, provided suggestions, and worked really hard to make my carpets look and smell like new again! I have added him to my contacts. I have suggested him to my realtor. He's top-notch! read more

I am so pleased with my service it was fast and efficient and the Technician was early and set up and explain the service thoroughly to me and my husband he completed the work and locked up my home. I am so thankful to find this company on short notice. I am very pleased with the results of the carpet and the overall customer service read more

Cody was professional, friendly and efficient. He gave me realistic expectations and over-delivered. He was reasonably priced and did a fantastic job. I would recommend him to anyone and will use him again. Thanks Cody! read more

Tl;dr Scheduling is pointless, tech was confrontational (including cussing at me), my carpet didn't get cleaned. I had a 10-12 arrival window, but the tech showed up at 7:55. I was mostly ready though so I was going to let him work on what was ready while I finished up. I assumed he would come to the door with a mask on, or at least have one with him. I opened the door to see him without one and asked that he put one on. I had to push the door closed because he tried to push right in past me. I closed the door and asked that he put on a mask. He had to go back to the truck, though. When he got back, he told me if he has to wear a mask, I do too. Ok. First of all, if he hadn't been 2 hours early, I would have already had one on. Second, he knows nothing about why I wasn't wearing one. Not the best time to take a stand. Obviously didn't care if I had one on if he planned to push past me knowing I wasn't wearing one. He even made it a point to tell me he is "fully vaxxed". Plus, he made the demand only after I asked him to wear one. It was clearly an instance of "tit for tat". Highly unprofessional. Issues here are: 1) He was a guest in my home. If I ask him to mask up, he should mask up, not start an argument over it. 2) Scheduling is pointless if they just show up whenever they want. 3) Assuming you can enter someone's home without a mask right now seems like a political statement right now more than anything. I can't think of anything I want less than to have someone I'm conducting business with take a stand against MY rules for MY home because of THEIR political influences. This was supposed to be a job, not a platform. When he returned with his mask, he started combing through his phone for some reason, talking about "these Groupons you guys are buying..." I clarified that they were Groupons that he was selling. He then started cussing at me and stormed out without performing the service. He shouted at me all the way to his truck, and then drove past me with his window down shouting at me as he drove past. I will not use these guys again. What a disaster. read more

I was very pleased with the work of Cody, owner of NLCM. He explained the process, the prices and what he could achieve on my dirty carpet. He was professional and worked quickly. I will use NLCM again. read more

I'm very happy to recommend Next Level Carpet Masters for your carpet cleaning needs. As a sustainable living blogger, I really appreciate that they use 100% eco-friendly and organic cleaners and use a "Dry Foam Encapsulation Process" so carpets get really clean. I've used their services twice and find that their quality of work surpasses their prices. read more

WORST CARPET CLEANING EVER!! Advertises hand held equipment cleaning stairs. This is NOT what you get. Cody used a hand held mop that he just wet the stairs with and left it that way. His equipment is more for cleaning wood or tile, NOT carpets as it does not pull the dirty water back out of the carpet. When I asked him about it he assured me his equipment was the latest technology for cleaning carpets. What a JOKE! Left the carpets worse than before he came out, yet guaranteed full satisfaction and it would only take 3-4 hours tops to dry or he would come back or just refund my money. After he was finished we left overnight to let it dry before walking on it, when we came home it was still wet and matted. I was just sick! I tried vacuuming it and the circles matted into the carpet wouldn't even come out. I tried calling him and the company (2 different numbers) back 4 times with no response. I don't know where he is getting the positive reviews because this is the worst company to deal with that I have ever had come clean my carpets, or in his case attempt to make me think he actually cleaned them. Yup stay away from NEXT LEVEL CARPET CLEANING. read more

I am so disappointed! I got a Groupon for the carpet cleaning that was originally $249 so I expected to have an actual carpet cleaner show up to my house instead of a floor buffer. There is no way that my carpets are clean with that tiny machine...I could have done a better job with a RugDoc. My son was just diagnosed with cancer and I want to bring him home to a clean house, not one that just had shampoo dumped on my carpet and left...Would definitely not recommend! read more

Came out and gave a rough estimate. Never heard from Cody again. No callback and they never returned my calls. Was only replacing 140 sq ft room and I'm guessing they didn't find it worth their time. read more