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    Next Level Pavers

    2.5 (13 reviews)

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    The 2nd time NL attempted to clean this out they broke the grate (not shown).

    We contracted with Next Level Pavers to rip out our failing concrete driveway, widen and install pavers in its place plus remove and replace the Lanai pavers The job was scheduled for October 2021. We were told the job would take 5 days but in reality, only the lanai was done that quickly and the driveway wasn't completed until November and we were told the driveway did not pass inspection. We went north for the holidays but when we returned in January, the pavers at the apron on the driveway were cracking and one of the pavers in the middle of the driveway had a hole in it. We also discovered that they filled in the pool overflow drain with cement when they did the new coping around the pool. We contacted the company and were assured they would take care of it. One of the employees drilled out a small hole in the cement filled overflow channel which did not go back far enough and did not solve the problem. In the meantime, an inspection took place and the driveway was failed because of cement that was used to fill the space between the pavers and the road instead of macadam. We notified Next Level about this and also said we would like the pavers in the driveway and lanai cleaned and sealed. They came and powerwashed the driveway and lanai but they had to dry for several days before they could be sealed. We had selected the wet look seal and when the techs did the first coat, it looked great for about a week before it faded. At that point, the pavers at the driveway apron had still not been replaced. We called, emailed and texted multiple times about this and were assured those items would be taken care of. This went on for months and then Hurricane Ian came through. As we were cleaning up the mess left behind we realized that water was coming in under the sliders at the back of our house closes to the canal. It turned out that the pavers were pitched towards the house and level with the top of the rails for the slider. So we added that to our punch list. Finally, my husband met with Jason who was clearly annoyed by his insistence that everything be taken care of, including powerwashing and resealing the driveway and lanai. He said he would do the driveway again at no charge but the lanai would cost $800 in cash because he felt the problem was a result of the hurricane. We originally selected Next Level Pavers because of there stellar reviews, knowledge, competitive pricing and resources to do some the extra services that were needed like lifting the lanai frame and then replacing the rails and rescreening the lower section.

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