1st class pool service. We had an ongoing problem with our pool pump/controller turning on or consistantly running . Our existing pool service company had a hard time resolving the problem. We were about to install a new pump. However reached out to Pro Care and they immediatly came out to evaluate. Within a short time Ryan evaluated and fixed the problem without the big expense of new equipment. I would give a 6 star if possible Highly recommend read more

I was very impressed with Ryan's knowledge, experience, and customer service. I thought I needed some pool equipment replaced that would be expensive. Ryan fixed the problem at a surprisingly low cost to me. He also referred me to someone to help replace some damaged tile we have around our spa. Wonderful overall experience and will definitely be using this company for our future pool needs. read more

Ryan did an outstanding job servicing our pool equipment. What stood out most was how honest and professional he was throughout the entire visit. He never tried to push unnecessary services or upsell equipment, which is unfortunately pretty rare these days. Instead, Ryan took the time to thoroughly check everything and made sure all of our pool equipment was working properly. He explained what he was looking at, answered my questions, and clearly takes pride in doing the job the right way. He even went a little above and beyond to double-check a few things to make sure everything was running as it should. If you're looking for a knowledgeable, trustworthy pool technician who focuses on taking care of your pool rather than selling you things you don't need, Ryan is the person to call. I highly recommend him. read more

This was our first meeting with Ryan as we consider changing our pool service. He was so incredibly professional, knowledgeable and friendly. In minutes he showed us features and made recommendations that no other pool service has done before. Things like making g sure that the RPM's were appropriate for the mode that we were using, vs running it at lower speeds and using more energy. Very pleased with his approach. read more

Ryan is reliable, quick to respond, and does quality work. My first call anytime I'm having any issues with my pool or spa.

Ryan did an outstanding job applying new mastic around our pool. He uses top tier products like Deco Seal and it shows in the quality of the finish. Professional, reasonable pricing, and easy to work with. I appreciated that he was flexible with scheduling around the rain so the work could be done right. Highly recommend him for any pool mastic work. read more

Ryan was incredibly responsive and came over the very next day to fix our pool issue. He was fair, nice and honest. Highly recommend!

Im a local Carlsbad mom and I can't recommend Ryan at Pro Care Pool Service enough! From start to finish, he was incredible. Ryan is super knowledgeable and was able to diagnose the issue with my pool equipment so quickly. What really impressed me was how fast he got to work and had everything fixed in no time. Not only did he do a great job, but his pricing was incredibly fair. He was very transparent about the labor and parts fees, which I really appreciated--it's so rare to find someone who's that upfront and honest these days. I'm definitely keeping his number saved as "Ryan - Best Pool Service Ever," and I'll be sharing his contact with all my friends who have pools and spas. If you're looking for top-notch service, Ryan is your guy! read more

I had a leaky pool heater that needed replacing. Ryan had the new heater delivered, he installed it in about two hours, and he hauled away the old heater. I am very happy with the installation and will use Pro Care Pool Service again in the future. read more

Ryan Saved Our Pool! We came back from vacation to find our pool sparkling clean thanks to Ryan! Before we left, the pool was a deep green mess--honestly, we weren't sure it could be fixed without completely draining it. Ryan not only took on the challenge but completely transformed it while we were away. Communication was excellent, and he kept us updated throughout the process. When we returned, the water was crystal clear and ready to enjoy. I felt the price was fair for the amount of work and chemicals that would be needed. I'd already spent about 1/2 the amount myself without success. If you need someone reliable, professional, and skilled at tackling even the worst pool situations, Ryan is your guy. Highly recommend! read more

Thanks for wasting my time! Read the good reviews and decided to give them a try. Had an initial consultation. I think there was poor communication the second visit with a different guy. Tenants were about to rent our house for several months, so they needed weekly service. Guy came out, and I was under the impression we would go through the pool water quality together, and what needed to be done. My pool is very easy to take care of as there are no leaves or debris to have to net out of the pool water or filters. I had some left over chemical if he needed to use them that day for that visit ONLY, or if he wanted to use my other chemicals for future visits or their own. Instead, the guy just left without explanation while I had to take a quick call inside, and did not even bother to say goodbye. Yes- I have the correct company. read more

Ryan is incredibly reliable and does an amazing job keeping our pool looking clean and tidy. He also has done repairs on our pool system when required and knows pool systems in great detail. Ryan is very responsive to troubleshooting basic issues as well over the phone or via FaceTime. I highly recommend Pro Care Poll Service! read more

Ryan was not in my service area but he still willing to help me diagnose my pool plumbing problem. He was able to give me instructions over the phone and text, which helped me solve my pool issue. Thanks for the help! read more

Ryan squeezed me into his busy schedule the next day and was right on time. He quickly diagnosed and repaired my Pentair heater issue. Always nice when a company stocks the parts and can repair in one visit so you can get back to enjoying your spa! Ryan also inspected the chlorinator, reached out to Pentair Rep about an issue I'm having with the Pentair App., and adjusted a water issues. 5 Stars!!! read more

I called Ryan and informed him my Pentair pump was not turning on through the phone he gave instructions step by step and he got my pump working again. In my opinion Ryan knows and I consider him at expert on swimming pool equipment. Frank A. read more

Ryan is our new pool hero! After another pool company (assigned by my Home Warranty) misdiagnosed our pool heater and then delayed us for a week and a half of unfulfilled promises, Ryan from Pro Care Pool Service squeezed us (new customers) into his busy schedule the same day I called to access the problem, order any necessary parts, etc. Ryan discovered that our pool heater WAS working. Now, please note that I was initially hesitant/doubtful. The other company insisted that the wiring was damaged by rats, and we were told NOT to turn it on until they came back to fix it. We did have a rats' nest inside the heater. I asked Ryan to double-check the heater just to be certain. Well, he did that and so much more! Ryan patiently explained everything to me, took pictures and texted them to me to reassure me (I was convalescing in bed upstairs), gave me an honest assessment of our heater and made great recommendations to make our heater "smart wi-if" per my request. This man is knowledgable, reliable, honest, friendly, completely transparent, makes zero attempts to upsell you - just provides excellent service with ethics! To top off his exceptional service, Ryan then refused to bill me for his time! Wow! I did not expect that courtesy and am so appreciative. As someone who is dealing with several serious medical challenges that unfortunately create chronic back and body pain, Ryan simultaneously brought both physical and emotional relief to me. My pool is a lifeline and helps me manage some pretty horrific pain. Without it, I have to take my prescribed narcotics which I truly hate (side effects - argh). Ryan, thanks for your timely, honest assessment of our pool heater anddd for not charging me for your time which you had every right to do. You are impressive, professional and refreshingly kind! You have earned a loyal future customer! I'm going to recommend your services to all my friends and family. Thanks also for renewing my faith that there are still professionals out there who are honest, care about their customers, do what they promise and deliver! You completely blew us away with excellence! read more

Service was very timely, and offered at a fair price. I recommend for spa servicing.

We had a great experience hiring Pro Care Pool Service. We had a little emergency with our spa heat sensor. Ryan was very knowledgeable and repaired it very quickly. He came back and repaired two other items on our pool equipment that we didn't know were broken and leaking. We highly recommend this company. read more

i am glad and happy to have Ryan to take care of my inground pool and its equipment He found that couple of my pool filters needed replacing and researched the new filters Ryan is prompt, courteous and good on keeping in touch Thank you Ryan read more

Ryan installed my pentair pump and heater system (retrofitted to a pool plumbed in the 80's). It was not a trivial job and he was able to get it done promptly. I give five stars because Ryan has always been responsive and open to troubleshooting over the phone, even now two years after my system was installed. He seems to be the only person around who is knowledgeable and picks up the phone. He walked me through a debugging effort today while driving around and ignoring other phone calls. He also did a significant amount of work attempting to install a new light in my old pool. After finding the old wiring was completely tangled in the conduit and a light wouldn't be possible, he did not try to charge me for the visit. read more

Ryan was super responsive during the quoting process. He is very knowledgeable and a real professional. We have a new pool and he can make quick suggestions and has helped to make the complex easy. He is helping troubleshoot the issues from the pool build and coaches me on how to use this remote system. He knows his stuff!! He even gave feedback on if I should get Solar. His pricing is upfront and transparent. He communicated well on monthly pricing, schedule, fees for deep cleaning and material costs. He also communicates well and in advance if he needs to modify a day or anything in the schedule. I trust him 100%. This is a rare find these days when other people over promise and under deliver. Ryan is good to his word and knows the true meaning of customer services and building a relationship with clients. I hired him without hesitation after a triple bid and recommend him for sure. read more

Ryan is very reliable - like clock work! He's been taking care of our pool and spa for several months and has done a great job. He's also helpful with repairs. Ryan is great at answering any question we have for him. He's friendly, reliable, knowledgeable, with competitive prices for his services. We give him an A+ read more

Pro Care Pool Service - Pool Cleaners Near Me - Carlsbad, California

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Ryan's team did an acid wash of my pool and a bit of replumbing to address an original plumbing design issue from when the pool was installed many years ago. They did perfect work. It is a pleasure to work with a knowledgeable person that is a true professional in their field. read more

Ryan from Pro Care was AMAZING!!! He knew my filter pump system and app like the back of his hand. He helped me resolve the issue efficiently. His communication is SUPREME in this industry where communication is expected to be pretty poor. I would highly recommend him! read more

Great service. Very efficient. I really appreciated the very upfront explanation, details and quick response on estimates, repair and summary report. Overall, would highly recommend for pool repair or service. read more

Probably one of the worst pool services we have had and we have lived here for over 6 years. The pool consistently was green if it wasn't cleaned for one week. The chemicals were always off. I tried to speak with the owner regarding this and he always came back rudely with the water needs to be high. Ok got it the first time it's been high ever since so why is the pool disgusting now? The filter needs cleaning ok let's do that it's still green ??? The last message I sent him once again asking him I see the pool cleaning was missed but why is it disgusting so fast. That has never happened before I asked if maybe it's the new vacuum he had us buy or maybe the pump. He came back with I am not sure again and the water needs to be full. Which it was and I once again communicated that. Then he said it was because his worker couldn't get access on Friday because the dogs were out and he was chased. My husband and I have asked him several times to please text us on arrival so we can bring the dogs in. They never did it they like to try their luck with the dogs then come knock. Half the time we don't answer the door just complete failure to follow our instructions and complete lack of responsibility. He is rude and since my husband dealt with him for a while I thought ok maybe that's how he comes off. Nope he is rude and they do a horrible job I had to keep wasting my time every week just so the pool can be a little clean. Get out of here! To respond to the owner- 1)my husband text you to text him when you come when you first started the service. I will upload the screen shot of that later 2) our gates have never ever been locked we don't even have a lock for the gates. 3) again you wouldn't be chased by dogs if you let us know your there 4) the problem still exists. Why is the pool never cleaned well even when you do come. We have found another service thank you. I am a business owner too and I would never treat a customer like that. It's about taking ownership and I definitely do not appreciate the lies. read more

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Ryan responded quickly when we had questions on our spa. He was booked up but still found time to stop by within a few days. He fixed our issue quickly and offered some pointers to help prevent it from happening again. Would highly recommend! read more

Pro Care Pool went above and beyond to help me fix a pool issue. The owner agreed to facetime with me at 7pm on a Friday and diagnosed the issue in about 20 minutes, huge relief, thank you! read more

I don't enjoy leaving a bad review but we were pretty fooled by the services of this company. First off, we were quoted a monthly cost for weekly maintenance but to our surprise, our first invoice we got hit with an additional charge that apparently is a an annual chemical charge of $125 which was never brought to our attention prior. After having a different pool guy come out to take a look at our pool after we let Ryan go, we were informed our calcium and ph levels were extremely off. He said this is not something that can happen quickly and was like that for some time. So although Ryan made our pool look nice, it was not treated right, even though we paid him to keep up with all of this and of course, we didn't know any better than to trust he was doing that. Part of our weekly charge on his invoice was to "check all pool equipment" which one would think, he would check our DE filter. When I text him about it, he got defensive, as I see he's done in other negative reviews. He claimed he mainly checked for leaks. Seems very backwards to me and you would think that the cleanliness of the filters would be the first thing he would do upon being hired, regardless of how the pool might look. Our filters were not just a little dirty, they were absolutely disgusting. We had to pry to seal open with pliers to open the housing. For 3 months of him servicing our pool and a month and a half of us not having regular service, those filters clogged up but the gentleman who we had come out to take a look said those have been clogged for years. (We just purchased the house 6 months ago). Ryan never notified us they needed cleaning. When I text him recently about it he said the pool "looked great" indicating the filters were fine and he checks those 6 months into a service and after summer season with all the sunscreen buildup. We used our pool 4 times this summer....this buildup did not happen in the last few months. It's hard to believe that our pool was cared for when he would come to our house for less than 7 minutes each time. He would hardly skim our pool, I'd watch him. His invoice included "vacuuming" the pool yet we have a $400 vacuum so that was never something he had to do. Additionally he didn't show up one week, we weren't notified he was out of town either and we had to contact him to ask him if he was coming to clean. He stated he must have forgotten to add us to some list where he would notify customers of his vacations. We gave him the benefit of the doubt and we essentially paid for that week as well. When we hired him, we told him we needed someone who can fix our backyard water feature water pump and also wanted to potentially convert the pool to salt water. Two things he said he can do. Once we hired him, he gave us reasons why those things couldn't be done right now. We are not sure why he told us one thing to get the job and then told us another thing once hired. We feel a bit duped on the service, especially for $130/month coming for 6-8 minutes tops. We feel like we were just a dollar sign and nothing more, not much pride and care in our pools ample functioning but only to make it "look nice".. read more

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Easy, painless experience dealing with this company and Ryan, the owner. My new pool turned green and Ryan was able to send someone to clean it up ASAP and for a great price. 10/10 recommend! read more

Ryan to the rescue! Ryan was able to fit me in while in the neighborhood and quickly diagnose the issue with my spa heater. Quick fix and back in service! Appreciated his patience with my questions and his added advice. read more

Fantastic service. Great communication. They replaced our broken pool heater and switched our pool over to salt. We are very happy with their service and will use them again. read more

We were pumped to close on our new house that came with an awesome pool back in December 2020. During our closing period we had a pool inspection done by another company. Upon receiving the report I knew I was going to need a reliable pool guy stat. I reached out to 3 companies highly rated on Yelp and chose Pro Care over the others based on my first phone call with the owner Ryan. First, he answered the phone and spent a few minutes talking to me about my needs. Second, he made time in his schedule to take a look at the pool before we even closed. I emailed him a copy of the inspection report which he reviewed before his own inspection. Third, upon his own inspection he told me what needed to be addressed and what wasn't an issue. This is all before I even paid him a dime or formally committed to him as my pool guy. I was impressed with his "pre-agreement" demeaner and decided to hire him and I'm glad I did. When we first moved in the pool water was cloudy and didn't look inviting. Ryan got our pool sparkling within a few weeks. After some needed equipment replacement and a few weekly visits he had our pool in top working order. He is priced right, is very personable, very knowledgeable, and doesn't try to upsell anything. He does a great job and is always responsive to any questions I have. I'm glad I hired him to take care of our investment and I would suggest anyone looking for quality pool service give Ryan a call. Good peeps like Ryan deserve your biz. read more

Ryan came out to look at our Pentair heater that stopped working. He showed up on time and was communicative leading up to appointment and through the repair process. Ryan offered suggestions on maintaining our pool equipment and pumps, which is super helpful to keep up with our investment! Highly recommend calling on Ryan for pool maintenance or repairs! read more

The ONLY pool and spa company you should consider hiring in North County. Ryan always gets back to me promptly via texts and and completes requests very quickly. His team knows about pools, keeps me posted via text with what is going on with my pool.  Reasonably priced and gives me the option if my pool requires additional chemicals for him to add and advises when hardware needs to be fixed or replaced.  My pool has never looked better! If you've got a pool or hot tub issue, don't think twice - call Pool Care and ask for Ryan read more

My (in ground) hot tub heater stopped working. I called procarepools.us and am glad I did. Ryan sounded knowledgeable on the phone about my specific heater model and proved to be. He was able to come to my home the next day for a free estimate and repair. He diagnosed, and had the needed part with him. I have saved his contact info and will definitely call this company the next time I need hot tub service. read more

We moved into a new home and called Ryan to set up regular pool maintenance - it's our first time owning a pool and we were a bit clueless. Ryan was super quick to respond and come out for an evaluation - he took the time to explain things to us and answer our plentiful questions, even late into the evening. Our filter was super backed up and was preventing everything from working properly so he had someone deep clean it out. He helped set us up on a schedule that we otherwise found hard to navigate given the pool system we have and are enjoying a nice clean pool and hot tub due to his excellent set up and care. Love his responsiveness and how I have nothing to worry about with our pool knowing he's just a call away. Highly recommend his service!! read more

Pro Care Pool Service - Pool Cleaners Near Me - Carlsbad, California

Ryan was great. He was very responsive and competitively priced. And the work we had done was completed with good workmanship and quality. I'll definitely be calling Ryan for future pool needs. read more

I reached out to Ryan for an acid wash for my pool. he was very response when I called and answered all my questions. He was timely to arrive and did a great job, despite the rainy weather. His pricing was reasonable as well. read more

I can't say enough good things about my experience. From the start, Ryan responded quickly to my Yelp request for a quote and was able to provide me a fair quote. I replaced my pool pump and added a control system. He squeezed me in the schedule to get the job done and was great with communicating the entire time. Kevin who also worked on the job was also knowledgeable and efficient. All in all I am very happy with the work that was done and will also be hiring them to do my weekly pool service. As a side note I had a problem the evening after the job was done and Ryan didn't hesitate and offered to come out on a Sunday to see what the issue was. Great customer service all the way around. read more

Pro Care Pool Service - Completed job with the new control box in the background. - Pool Cleaners Near Me - Carlsbad, California

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