Worst rental experience ever! Plan on it taking almost 3 hours to get your rental car. Horrible service!

If i could give this rental car place no stars they would definitely have none! I rented a car from Orbitz, which used Next Car in Orlando. When I arrived at the airport i called Next Car, the phone was busy, I tried calling for an hour and a half for a shuttle, I never got a hold of them for a shuttle. I caught another rental car's shuttle and asked if he would take me to Next Car. Next Car was not too far away & he willing dropped me off. Went inside if the office & was told to wait. Waited another hour, no one offered to help me. After an hour called an Uber to take me to the hotel. NEVER used this company!!! Calling Amex to stop the payment! read more

I mean read every other review that's 1 star and this place sums it all up. To put it nicely, this place is an absolute sham. Horrible people, not included price charges, long waits, and zero help. The shuttle doesn't even work- I had to call and Uber to get back to MCO. Can you believe that? Garbage place. Owners should be forced to donate their life's earnings and work in a prisons kitchen. I got Avis Preferred after this. Free to sign up. A little more expensive but you'll never have to deal with this BS company again. I waited 5 minutes for my car at MCO awhile the line for all other companies at midnight on a Wednesday is 20 people deep. So worth it. Never again with this circus show read more

THIS PLACE IS A SCAM. Any price that is quoted on kayak or any other platform expect to pay at least 3x the amount. Also expect to wait in line for multiple hours and be required to do all inspections yourself. AVOID ANY OTHER PLACE IS BETTER read more

I had to wait 1 and a half hours to receive the car. And you only gave me 50 miles a day for being a Florida resident, which is excessively little since my house is in Saint Cloud and it is 35 miles from you. I have rented from other rental cars and they give me at least 100 miles a day. read more

PLEASE DON'T USE THEM! Total scam. Bad customer service (understandable since every customer there was furious with being scammed out of money and flipping out on the agents). Waited over 2 hours to get the car. Car stunk like smoke and was dirty (windshield was stained and couldn't get it cleaned), tires were bald. Tons of hidden fees and charges making it much more expensive than the top rental companies right there in the airport. read more

Avoid Nextcar Rental! Especially if you are traveling by air. They will cancel your reservation if you are over an hour late. Flight delays don't matter. The shuttle driver is awful as is their customer service. They never answer the phone. They will find a reason to make sure you use their insurance. Not worth the aggravation! read more

STAY AWAY! Predatory. They make it seem you're saving money, but they take you for everything!!!

this company does not deserve a half a star. First I waited one hour for a bus shuttle to pick us up then I get there with my insurance proof and they said I have to purchase their insurance. Then I had to put a down payment down on it. And while I'm waiting to drop the car off, the people right next to me had exact same thing happened to them. These are the biggest scammers dirt rent a car from them ride a horse or walk because you'll get there quicker. And they charge me twice for gas, so warning warning warning do not go with this company in law and I left my phone in the car and when I did my find my phone guess where it is it's in the building but do they have it? Hell no I am calling the states of tourney and Better Business Bureau cause I want this place close down. read more

Bad service! They make you pay for insurance after I already purchased and said what I paid for didn't cover everything. Also placed a hold on your credit card for $500. This place is a scam all around. Don't use them. Very shady business practices. First and last time using them. read more

This is an outright scam. They have reasonable prices and then when you get there they have SO many upcharges, hidden fees, and extra requirements. The price escalates obscenely. And then they charge you if you back out of your reservation. This is shameful. They should be shut down. read more

absolutely a zero. stay away from this company. it's worse than an internet scammer. don't believe the rate they quote you on the internet. that's not what they are going to ask you to pay. they insist you buy their insurance at $60+ per day, whether you have your own insurance or not. you really can't decline it unless you are completely documented with your coverage. I saw several people walk away from the counter without keys for one reason or another as I stood in line. I wasted an hour of my day on this crap company. stay away. read more

HUGE hidden fee that double the cost of the car. If I hadn't prepaid half of it and couldnt get it back, I would have cancelled it and walked away. Car is beat up too and the shuttle from airport took 30 min to arrive. DO NOT RENT FROM HERE read more

I am not the type to write reviews but I felt compelled to speak out on this fraudulent car rental company. I was quoted $30/day in orlando MCO x5 days, but after "mandatory" insurance and "unlimited towing charges", cost came out to over $100/day when all was said and done. Prepaid $242 on expedia and was only expecting an additional $120 due at the counter, but after they added on the other shady charges, it was another $350. When I called them back, they stated that these were "mandatory charges" and could care less what expedia already charged us and gave us the run around. Didn't know a company could continue to operate legally like this. read more

If I can I'll rate for 0 star, DON'T RENT CAR FROM THIS COMPANY. it is so cheap when you see the price on website, but when you were there, they requested you to buy their insurance, 70 dollars extra a day does not matter if you have it or not. I rented 3 days I paid 200 more than any other rental company, stay away read more

Attention, fellow travelers, I feel compelled to share my recent experience with utmost urgency. While I understand that long wait times can be expected, I must emphasize that my one-star review is not solely based on that. What I witnessed during my time at this company left me dumbfounded and deeply disappointed. I cannot help but question the integrity of the owners. First and foremost, I urge you to exercise caution when it comes to the handling of your personal documents. It became evident to me that the company takes photographs of these documents without proper explanation or transparency. Furthermore, the car I had reserved online was not available upon arrival, leaving me feeling deceived and frustrated. They claimed that we were late arriving to pick-up the vehicle which was only because we waited over 30 minutes for a shuttle and we're waiting in a long line for over 2.5 hours. To add insult to injury, it seems that knowing the estimated mileage beforehand is an expectation, which was not communicated clearly. Regrettably, I also observed instances of racism and gender discrimination within the establishment. Certain employees displayed biased behavior, shutting down specific individuals while being more friendly towards others. I was appalled when my own mother, who had patiently waited for three hours with my two-year-old showing signs of overheating, was dismissed and told that only her husband would be spoken to. Additionally, derogatory remarks were made, referring to customers by their race while rolling their eyes. This kind of behavior is completely unacceptable. The issues extended beyond customer service. The company's practices regarding insurance, car availability, and additional charges were nothing short of a scam. The staff members were consistently rude and they were unwilling to even acknowledge you if you did anything beyond a "smile and nod." Best of luck to anyone that shows up here without reading reviews first. I feel I should add that we did not end up renting a vehicle and returned to the airport to go with another rental agency after wasting 4 hours. When requesting a refund they first refused, then ignored us, then threatened to call the cops because we got upset, and when they finally agreed to refund us so we could leave they noted that we were a "no show." There was no arguing this so we left. I attempted to report this business to BBB and noticed they already have an "F" rating. Best thing to do is file a complaint to Orbits, Priceline, and other businesses promoting their services. read more

Can i give negative stars? First time in my life i experienced waiting 2hrs for a rental and then they charged us $166 for being 2hrs late and no car available read more

Absolutely shitty please listen to me this is the worst absolutely place to rent a car was there for 5 hours and there are a scam no matter what you will be paying for insurance even if you have good insurance you will pay for there insurance and we already paid for the car that was 1200 and then they tried making me pay an additional 800 dollars I absolutely do not recommend this place read more

Worst rental car place ever. Had to wait for more than 4 hours to get a car and I'm not exaggerating. Staff it's so unprofessional not willing to help and not wanting to work, so many employees in the back and only one helping at the desk. This place wants to overcharge for everything. I can't believe they wanted me to pay $500 for deposit. Definitely stay away from this place. I would give it no stars or negative 5 stars if I could read more

Makes me sick to have to give this scam artist even 1 star. Reserved a car through Expedia and even prepaid the insurance, leaving me a balance of $23 at pickup. After waiting an hour in line listening to everybody else getting pissed off I was told I would have to pay $229 for the car. I told them to shove it and ordered a Uber. I have never dealt with such BS and plan on reporting to the Attorney General. This place is a disgrace and needs to be shut down. read more

This is by far the WORST rental car place I've ever done. They are rude and try to charge you for things you did not agree to. The shuttles from the airport are marked incorrectly and we ended up waiting over and hour to get picked up. They also make you purchase insurance for an extra $250. The agreement clearly states you can use your own insurance, however this place will not give you the car until you agree to pay that extra fee. We booked this car for $178 and the total was close to $500. Every customer in the place is upset due to being scammed by this rental company. Do NOT book here. read more

I can't warn other people enough about this place...it IS cheap and you most likely will save a ton of money versus booking with other places, but you have to stop and ask yourself... At what literal and figurative cost? The cost here better be suuper low because if it's even close to booking somewhere else, it is probably not worth it. There are sooo many hidden fees. First one is they don't necessarily allow you to use your own insurance unless it's on their "list" of insurances. This list includes major companies like State Farm or Progressive, but we use Metromile, and it was not accepted. We contacted Metromile and they had never heard of this happening, and stated that our insurance should have been accepted. If this is the case, then you have to pay for their collision and liability insurance per day, and this was going to ramp up our cost to double what we originally paid. When we asked to speak to a supervisor regarding the insurance, he was standing right there, and instead of helping us quickly since he was witness to everything going on, he finished whatever he was working on (basically ignoring us until then) just to tell us something like "ya, this is all explained when you make the reservation" and he wouldn't help us at all. This, by the way, is not true because I read the terms and conditions because I have been screwed so many times before by car rentals, and it mentioned that olyou had to have insurance, but not that there were 100s that they didn't accept. Then they also sell you the daily charges for the tolls around Florida making it sound like it's worth it to pay for those ahead of time ($14/day!), but trust me!! It's not worth it. You can set Google maps to avoid tolls and at most it added like 5 mins to our routes, and this was only a couple times during the trip. If you're going to the theme parks, most of those freeways don't have tolls. You expect to have a not so great experience with these cheap car rentals, but this one beat out the others. This is not even mentioning that their shuttle took about 45 minutes to pick us up, when they advertise that it comes every 15 minutes. The location was also very dirty, hardly any chairs to sit in with your children and luggage, and it just looks like an overall shady operation. I was worried about being charged for something that was not agreed on and so far it's been fine, but I'm definitely checking my credit card charges. read more

RENTER BEWARE!!!!! DO NOT RENT A CAR FROM HERE!!!!!! This was the worst car rental experience I have ever had. From start to finish, everything about it was bad. When we got off the airplane, we called the rental car place multiple times, only for it to go straight to voicemail. We left a text, which was the only option, but received no reply. After waiting 30 minutes, a shuttle, finally pulled up. People rushed in front of us, and we were initially told that we would have to wait for the next shuttle. We did eventually get the shuttle driver to let us on. When we arrived at the rental car facility, we were informed of several "fine print" items that more than doubled the cost of our car rental. We were at the facility for more than an hour before any of the issues were resolved. Upon leaving the facility, we were handed a clipboard and told to check the car. No one checked the car with us, the sole responsibility was on us to check the car's condition. When we returned the car, things were very different. A man took between 50-100 pictures and questioned us about multiple spots. I am sure glad we were thorough in marking the condition off the car. I asked the shuttle driver if he could put our suitcases in, while I checked out. When I turned around to see if we were finished, checking the car back in, the shuttle driver drove off. We were in fact done, so then we had to wait another 25 minutes for another shuttle driver to come back to take us back to the airport. When we arrived at the airport, the shuttle driver dropped us off at baggage claim, rather than at departures not only did we have to go up the elevator to get to the correct floor, but he had also dropped us at a completely different location from the airline that we told him we were flying out west. If this were a 5 star rating system, I would without a doubt give it 0 stars, if that was an option. I would not recommend anyone using this rental car company. read more

If I could do negative stars I would. DO NOT rent from this company. Although they state they have cheap rentals, they hide all their fees until you arrive to pick up then add a few hundred dollars onto the already agreed upon price. On top of it all, our rental has clearly been wrecked and the navigation system keeps failing and shutting down, causing us to have to restart it over again every 20-30 minutes. Our starting price when I made the reservation was $301 our final cost after signing and initialing was $561.05. They have strict hours for pick up and drop off so if you have an early morning flight you can either pay $150 for their "VIP" service to drop the car off after hours or wait until they open and hope you don't miss your flight...if you try and turn the car in a day early because you have an early flight they still will charge you the extra day. Horrible company with ZERO customer service or help with questions of wtf we were signing or why we were being charged. Stick with the higher end company's and avoid this junk. At least they care and you know the price with worth what you are paying for. read more

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I would leave 0 stars if I could! THE WORST RENTAL CAR EXPERIENCE I HAVE EVER HAD! Added multiple fees when at counter for pickup without any warning. 0 sense of urgency for customers! Don't waist your time or money read more

Terrible customer service! I travel often and have never had so many issues renting a car or poor shuttle service. This was my first time using NextCar and I will never return. Don't be fooled with the upfront "cost savings" when booking! Once they get you inside they add hundreds of additional fees! read more

Poor Service. Never will recommend. You'll be waiting at the shuttle for 40 mins. They charged for toll rolls, Airport fees. Your bill will not come out for what you paid for online. DO NOT RENT FROM HERE read more

I would give it 0 stars if I could. waited for over TWO HOURS. Do not use this service. i don't typically like to use language like this but the service was useless. Save your time and sanity. read more

Worse car rental company ever!! Do not book through Priceline and get this rental company's! Not located at airport. Waited 45 minutes for a shuttle to show up. Got to rental location, at least 15 mins from airport, only to find over 50 angry people who had been waiting 6+hrs for their rental. Place is a joke and a scam. Took shuttle back to airport and had to wait another 3hrs for a car rental. Called next car to request refund, was told no refund as I was considered a no show. Disputing charge through bank. I asked to speak with a manager at next car and told there are no managers. DO NOT RENT FROM NEXT CAR!! read more

Avoid this place. If only I can give a negative one rating I will. I always rent a car everytime I am out of state and this is my first one that gave me a problem. Horrible customer service and they will offer you a different car saying that the one you reserved was not availabe anymore. read more

Booked and paid $400 on Orbitz and said there's only $200 left to pay at pickup. Pickup came and was forced to pay $600 extra for a Nissan Rogue 7 day rent. The tiny airport shuttle took an hour to show up with people rushing in. The building was trash. The slimy agent was very tricky in her wordings. We were so tired and just paid them the money. Then the car dude took his sweet time bringing the car and taking 50+ pics of the car at the slowest possible speed. read more

The wait for the shuttle was very long, vans are small and cannot pick up everyone (I was one of the luck few to board), too few assistants at the counter to assist customers, the wait is excessive to retrieve the car once you've been taken care of my the desk assistants. read more

After waiting for 30-45 minutes a shuttle arrived to pick us up from the airport, but filled up with 4 people. We were told another shuttle would be by to pick us up in 10 minutes. After 20, I called customer service to ask where the shuttle was, but was placed on hold for 25 minutes. Meanwhile, all of the other shuttles had been by every 10 minutes. The shuttle finally arrived and still didn't have enough room for all that were waiting. Poor customer service. Do not recommend renting car or shuttle from this business. Husband waited in line for over an hour to get to the front desk. Ended up canceling reservation and going elsewhere for our rental. read more

Worst car rental ever. I understand why it's only 1 star...I was hoping to have a better experience but I should have known it was not worth the price! 40 min waiting for a shuttle, the location seems pretty far from the airport and they do not take American Express or Debit cards with MasterCard logo. The man front of me had additional complaints about the insurance coverage. Another 30 min waiting for a car...Be prepared for the whole process to take at least an hour or longer. read more

Doooooo noooooootttt rent a car here! I repeat don't do it!! They are scammers. Every single customers was upset. They advertise low prices and then charge crazy hidden fees. read more

I really want to give negative stars We reserved a car on Travelocity with Nextcar to rent a car in Orlando. Our flight was delayed so we immediately called the Orlando office directly and told them we would be about 4 hours late due to delayed flights with American Airlines. We were told that OF they had a car at that time, then we could rent it. We paid half of our $145.00 bill. When we finally arrived they up charged us $250 because our reserved car was given away. Paul the front desk guy was rude and unhelpful. This isn't right. I will be filing a complaint with Travelocity and with our credit card company. DO NOT USE THIS COMPANY. They are dishonest and they just wanted to charge us more. There were plenty of cars on the lot when we left. read more

please new customers read this review !!!!!!! do not rent from this place !!!! " no renten de este lugar " read all the reviews it makes sense!!!! the worse place ever !! el peor lugar para rentar carros es un robo lo que hacen estas personas $3,000.00 required deposit for suv cars and above!!!! do not fall for this charges go to the orlando airport you will get a new car with $150.00 deposit !! this place is the worse 2/5/2022 made a reservation in advance to get a suv vehicle, then i got there and they didnt have any cars and they only had a van, first they lied and they do not have enough cars to rent they hold and take your money hoping you will settle for a less car. 1) the girls there do not even say high they are talking in spanish when english speaking customers are there,. the 3 girls were talking in spanish took about 5 minutes for us to be acknowledge and didnt even have the car requested 2) they will not refund your money 3) worse they request a $3000.00 deposit for any vehicle that is suv or above suv !! $3,000.00 and they will refund that money in 15-20 days after you return the car !! international travelers do not go to this place go straight to the airport where you can rent a nice car with a $150.00 deposit go to the orlando airport tons of cars to rent the same day **** this location will ask you for $3,000.00 for any car that is suv !!! im fighting for my refund they didnt have the car i had requested way in advance, and they wanted $3,000.00 and they didnt have any cars available the place looks dirty and not welcoming the location is bad and the service the worse !!! do not come here the fees they tell you is not real they will add more fees once you are there * bad service * the staff is not friendly * they speak spanish between them ignoring that you have english speaking customers * not a good place my experience was horrible !!!! read more

The vehicle was awful. It had several sensors that continually went off while driving. It had several dents when I picked it up and I ended up being charged over $200 more than expected after fees and other expenses were added on at the counter. I will never rent from this company again. read more

NextCar - Truck Rental Near Me - Orlando, Florida

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If I could give them a ZERO I would!! Terrible customer service for every single person they waited on. They are a scam and rip off!

Be prepared for shady business and a lot of weird fees... we were told we would need a major credit card or pay a 25/day fee for a debit card.. when asked to see the fine print we were given a plain piece of paper without a letterhead which said you would be charged 9.99. When asked about the discrepancy the woman said that was what her system told her. You have been warned DON'T DO IT! Much easier and more convenient to rent a car at the airport. read more