Pickup from the airport was extremely slow. Was asked to get into a glass booth and video chat when I arrived by shuttle offsite from the airport. I couldn't understand why I could not speak to a person face to face since there were live people there. The person in the glass booth video chat started to explain things to me which I did not understand. I booked the car for around two hundred dollars for a full size. Was charged over four hundred dollars (double the price) and in addition took a $250 deposit. I was expecting to be charged around $200 and now I was being charged over $600. I feel like this was a bait and switch scam. The full size vehicle ended up being a small Nissan. According to the sticker was four months past due on an oil change. Also there was no windshield wiper fluid which put my family in danger as I tried to clean the windshield while driving and it just smeared dirt across the windshield and made it harder to see. My receipt I received when picking up the car looks like a blank piece of paper since the printer appeared to be out of ink. I asked them to print me an itemized legible receipt when I returned the car and they did not comply. I still don't understand how I can be charged double the price I booked. I have rented over 100 cars and I can tell you this is the first time I have ever had any complaints. This is not how someone wants to start a vacation. Now that I am home I see my $250 deposit has been returned but was still charged over double what I booked the car for. I am fully insured with Mercury and Progressive but think Nextcar company charged me for extra insurance which I did not request. I can tell that other customers were getting the same treatment and everyone was upset. Try renting a car anywhere else and you will see how horrible nextcar service is in comparison. I wish I would have read the yelp reviews before booking. Choose any other company besides Nextcar. read more

This company is a scam. They will give away your vehicle if you are one hour late and they purposely make you late /dont answer phones so that they can con you into buying an upgrade. The manager Joel was the worst people leader i have ever encountered in my life. He cancelled our reservation for complaining about this and left my 2 and 4 year old stranded, ruining our vacation. Disgusting human being and company. read more

AVOID!! AVOID!! AVOID!! Worst experience ever! Took us 2 hours to get our car. We had a 3 yr old with us and it was 9pm. She was crying of hungry and tired after a long flight! Save yourself the headache and rent from other brand name places. Don't be fooled by the cheap price. You'll end up paying more with the upsell to fast pass, insurance liability (FYI Next Car requires liability of $300k and up) Hate the customer service here. They didn't seemed to care. I felt like I've been scammed after. I got anxiety during the trip because I didn't want to get into an accident because I didn't want to deal this place. I honestly should have listened to other people's reviews and rented from some where else. There's a reason why they have such bad reviews and I have experienced first hand. When we dropped of the car, they lady asked us to do a quick review. I said I'll do it later and saw the immediately change in attitude. Don't know how they're still in business! read more

SCAM COMPANY! I could pile in to the other reviews here but I am 100% convinced that this company is a scam. They have tricks to make your rental costs balloon to 3-4x what you are originally quoted. I paid in advance through Expedia (Shame on them for allowing this) and then everything went wrong. The guy driving the shuttle was excellent but everything about the rental process was a trap or an outright lie. Every single family in the rental office had the exact same problems. Paid in advance, hit with bloated fees that blew up their vacation budgets. At least half the groups had people crying. Seriously run away from this place! read more

DO NOT USE THIS COMPANY!! Their "every 15 minutes" shuttle took 45 minutes and once at their office, with only two people ahead of me at the counter, it took almost an hour to check in and get my car - and when I got to the counter, they had CANCELLED MY PRE-PAID RESERVATION!!! My reservation was for 6pm and they lied, saying it was for noon. They so graciously offered me a free shuttle back to the airport. I'm Ubering to my destination. It's been a long day of travel. Steer away from this horrible business! read more

I reserved and paid through Expedia.com, when I arrived I was asked if I wanted a transponder for $15/day. I then had to show proof of my insurance and since my deductible is over $500 I had to "buy down" my deductible. All told I was charged $170.88. I then was required to put down a $250 deposit. I had to do my own inspection of the car and mark the paper. I then asked how do they work their early flights. She said they open at 5:30 and first shuttle is at 6am. I said my flight is at 6:30am. She told me my other option was to bring the car back at 11pm the night before, which leaves me stranded. After 2hrs from the point I was waiting for them to pick me up at the airport and receiving the keys to the car I finally left. NEVER AGAIN! The paperwork is under Stride Rental so warning against them as well! read more

Don't do it. Pay a little extra for someone else. Employees are useless. Bathroom is disgusting and you get no assistance at all.

Please do not waste your money in time on this fraudulent company. They quote one price online and then when you get to the counter, the price multiplies. This should be a crime. read more

Shuttle: waited 45 minutes, no shuttle and there is no way to call the office. Took a cab to the office which is in a shady area of town. Waited, when finally had a Rep, he told us our Credit Card would not cover the insurance, even though it does. Had to pull up Progressive Policy on phone. Charged $18/day for tolls, no choice. Charged $250 security deposit which we still have not seen credited back and the car smelled. The $30/day car rented thru Expedia costed us over $400 by the time they finished with us. Every single person we ran into was taking pictures of the cars to make sure they were not rooked on the way out. We wanted to leave but would have had to take a Taxi back to the airport for a car. Wish we had. read more

Horrific experience! Rented and paid for an entire week for a vehicle rental. We arrived and they refused to give us a car without a major credit card, even though we paid up front with a debit card. The employee was very rude and refused to help in anyway. They STOLE hundreds of dollars from us, which they will not refund. We have tried to contact them after the employee would not help, but they don't respond and have no way to recoup our payment. This company is a SCAM and should not be in business. Please do not use them. You will be disappointed. read more

THIS COMPANY IS CORRUPT and are CROOKS! Do not rent from them. They refused appropriate proof of insurance and charged $500 for unneeded insurance refusing to rent the car without. THEY ARE EXTORIONISTS! RUN and never look back. They also have not refunded a $250 deposit that should have been refunded days ago. I had a prepaid Travelocity reservation and they manufactured a reason to steal $750 from me. Case filed with the Florida Attorney General. read more

I don't even know where to begin with how unbelievably dishonest and frustrating this rental experience was. What started as a straightforward reservation at a reasonable rate turned into a blatant cash grab that more than doubled the agreed price by the time I returned the car. First, the total charge bore absolutely no resemblance to the original booking. Hidden fees, unexplained surcharges, and conveniently "overlooked" terms somehow inflated the cost to more than twice what I had agreed to. There was no transparency, no clear breakdown--just a final bill that felt like it was designed to see how much they could get away with. Then there's the mileage issue. My reservation explicitly included free mileage, yet I was still charged as if I had exceeded some limit that was never disclosed at pickup. When I questioned it, I got vague, contradictory answers that made it clear either the staff didn't understand their own policies or were hoping I wouldn't push back. The most outrageous part, though, was the insurance scam. I clearly presented valid coverage through my American Express card as well as my personal auto insurance policy--both of which are widely accepted and fully sufficient in the United States. Despite this, they still added an insurance charge without proper justification. It felt less like a misunderstanding and more like a deliberate attempt to pad the bill. Customer service was equally disappointing--dismissive, unhelpful, and unwilling to take accountability. Instead of resolving the issues, they doubled down and treated legitimate concerns like an inconvenience. This experience was not just poor--it was predatory. I would strongly advise anyone considering this company to read every line of their agreement, take photos of everything, and be prepared to dispute charges. Better yet, save yourself the headache and rent from a company that actually respects its customers and honors its own terms. read more

Probably the worst experiences I've had at an airport. This company is a SCAM. As soon as I get out of the airport I'm told that NextCar rental shuttles are supposed to come around every 10-15. We waited over 45 minutes for this van to show up. When we finally get to this run-down building to rent the car, I have to call their tech support because it wasn't letting me just rent it. And this person is saying I need to have something called a "DECLARATION PAGE" or else they'll upcharge me $300. This company was designed to scam people at their most vulnerable and the owner belongs in jail. read more

These guys should not be in business. Pick up from Orlando took an hour. It's a waste of money. Avoid this company like a plague.

This is the most dishonest car rental company. They are not located at airport car rental, they force you to take insurance which are 5 to 10 times the normal trying to charge me 50 to 80 usd per day and force either 20 per day unlimited tolls or 25 surcharge per toll of 25 dollars. The manager cancelled my reservation, didn't not refund me and are ignoring Expedia. Do not use this car rental at Miami airport off site location!!! read more

Our son Rented a car from Washington online paid forin advance after arriving at Orlando and shuttles here to pick up rented car was told he needed a credit card in order to complete renting the car! He had his wife and young son with him! We were 1.5 hrs away in Deltona and after my wife got off the phone with them, we told them we would drive over there to give them a credit card! We drove an 1.5 hours and by then they said there was no rental because his time expired. And he had to call corporate office to get a refund, which would take days still don't know if you got it. Absolutely terrible customer service horrible people working at the counter very dishonest business. Do not trust them. They're unwilling to work with their customers and will cause you nothing but inconvenience!!!!! read more

NextCar - Next car car rental front of the store - Truck Rental Near Me - Orlando, Florida

If I could rate this place a 0, I would! Worst rental place EVER! Stay far, far away! First, it is not in the airport and the building is dirty. Their pricing that you pay for online is a lie. They are scamming you! Price went up more than double when picking up the car. read more

Everything about this company is horrible. Shady, predatory business practices. They change the rules and prices when you check in. Make you try to pay for coverage you are not legally obliged to buy. Do not rent from them. I cancelled my reservation which I made through Expedia. Thank god they stepped in to help with that. This company should be investigated and shut down by the states attorney general. read more

Zero - awful and unethical business practices. Should be shut down. Scam like tactics with so many added fees. We left without the car.

Prepaid through Priceline or I would have never. The shuttle--we waited in the stifling June Orlando heat for well over an hour and a half for the shuttle that was to come every 15 minutes. Calls to the customer service # went unanswered. When the shuttle finally arrived (just before I went to get a taxi) the driver gave me the third degree before letting me on. The storefront--once we arrived at the storefront, we again waited in line for quite some time. I have rented cars before, and I know the process can be a little lengthy, but this was beyond the pale. There were two parties ahead of us and we waited no less than an hour to make our way to the counter. I did not have the same issue with insurance as other reviewers have noted, but the person ahead of me and the party after me both struggled with this issue. We too were pressured into the EZ pass and extra coverage. The vehicle--the vehicle was not as advertised and had visible rust and body damage that I made VERY sure to note. The Return--we waited in the car in the return lane for some time before giving up and going inside to wait in line to be told to put our keys in the return box. I made sure to get a signed condition upon return form, because I sure as heck didn't want any of that body damage pinned on me. We then waited outside in the heat for another 30-45 minutes for the shuttle back to the airport. Conveniently, there are no chairs inside the air conditioned office. Save yourself the time and stress, don't rent from here. read more

The bus runs 30 to 45 minutes late, from the announced time of 15 to 20 minutes Check in at the counter takes an hour per customer I do not recommend this company read more

Scam scam scam stay away from this place. you pay upfront for the rental they're asking you for $1000 deposit you might get the money back in 30 days or not. You have to pay for IPass that you might not need not getting that money back either. Seems like they are racial profiling certain people pay different prices. It depends on your skin color. a rip off. I went for a vacation. They didn't have the car we had they tried to take money off my card. This place is just a horrible experience scam scam scam. read more

Do not rent from this company! Worst experience ever, no customer service as in not a person. No inventory, ended up back at the airport to try to get a car. Two hours later, still on hold, trying to get my money back. read more

Horrible experience ever!!!!! They are a scam. No shuttle picking us up to the office. I had to get a cab for 45 dollars just to check in at the office. They don't take my own insurance made me buy theirs. Attitude was horrible. No help at all. I said I just rent one day then. N they said no refund. Leaving to get another rental car never coming back read more

Worst company ever. I was 9 minutes late to my appointment because my son was throwing up in the airport train. they gave my car to another customer 1 minute after the one hour time limit. they had no other cars but I'm sure the service is as terrible as others post. stay far far away. read more

Don't rent from here. I was charged a $450.00 fee the day before I return the car. I called to ask why, they said for smoking, Noone Smoked in this car. They claim some BS about particular found. AGAIN NOONE WAS SMOKING IN THIS CAR. I BELEIVE THIS IS SCAM. read more

Car renter beware!! There are many other inexpensive off airport rental car companies who treat people fairly so avoid this one. We rented a car from them with no problem & then 3 weeks later made another rental reservation but this time they would not accept our insurance, which was way more than adequate, & then tried to strongarm us into taking their expensive damage waiver. Their service manager was super rude & we could barely understand her broken English. We then cancelled the reservation immediately & they refused to give a refund so we had to file a fraud claim against them with our credit card company. As a sidenote, their bathrooms are disgusting.....no toilet seat & no toilet paper. Their yelp review response is autogenerated & was of no help.....wasted a tremendous amount of time trying to get refund but they were zero help. I got it resolved by filing a fraud claim with my CC co who fixed it for me. read more

This place is a complete scam. I've written maybe three reviews in my entire life -- this is the first negative one. But it needs to be said. I travel often for work, and while renting cars is never fun, I thought I'd try to save a little money and give Next Car a chance since this trip was personal and on my own dime. Huge mistake. I'd read reviews saying they were pushy about adding insurance. Not a problem -- I'm heavily insured, and my credit card includes travel protection. I declined their extra coverage. The car seemed to be in decent shape when I picked it up, so I thought all was fine. Upon return, they claimed I caused two pinprick-sized chips in the windshield -- I'm talking tiny, smaller than nearby water spots. I hadn't marked any windshield damage at pickup because they were truly unnoticeable. Luckily, I took time-stamped photos at pickup that clearly showed the chips were already there. The employee told me "too bad" and insisted they couldn't have been there before, saying he personally checked the car in last time and would have noticed. No explanation for how my photos showed otherwise. The manager then handed me an "incident form" and told me to write how I damaged the car. I wrote that there was no incident I was involved in. He grabbed the paper from my hands, tore it up, and refused to give me any documentation showing that I had returned the vehicle. He stormed off to his office, slammed the door, and refused to answer further questions unless I signed a statement admitting damage. Of course, they also refused to refund my deposit. After a month, half a dozen phone calls, a dozen emails (with photo evidence attached), and contacting my credit card company and insurance, I finally got my deposit back. I truly believe they assume most people will give up -- but I refused to on principle. On top of that, their location is off-site from the airport, and the shuttle service is slow. Do yourself a favor and go with a real car rental agency. You might think you're saving money, but you won't be -- and even if you do, it's absolutely not worth the hassle. read more

I booked this rental car thru the Auto Slash website and it was a terrible experience. The Rental agents give the ultimate customer no service. It was a Sunday when I go to pick up my car near the Orlando airport and the agent wants some type of auto insurance declaration page and my insurance is USAA and they are closed on Sunday, no other car rental agency I have rented from over the past 50 years has ever needed this so i wound up having to get an Uber to another car rental to get a car. When I called Auto Slash to complain they told me to only use a car rental company that had a 3 star rating or above as the ones with a one star rating like Next Car has on the Auto Slash site. I went to Fox Car rental 30 minutes later that day and had no issues renting a car at a great rate and they have a rating of 3 stars. read more

SCAM!!!! BEWARE DO NOT RENT from NEXTCAR unless you want to GIVE your money away. They have a ridiculous racket; taking people for probably millions of dollars. I PREPAID for my reservation to lock in the rate, instead of showing your ID and leaving a security deposit, they charged me $216.41 for THEIR insurance even though I declined and have my own ( declaration sheet provided). How do you pay for something in advance, go pick it up, and walk out paying MORE for coverage then the price of the car!!! This is a VERY DECEPTIVE business practice. Filing a complaint with the BBB. Sickening read more

NextCar - SCAM!!!! BEWARE - Truck Rental Near Me - Orlando, Florida

What a terrible experience we had, overall! We had to fly from Cleveland to Orlando for a family emergency. We didn't know we were going until 3 hours before we were on a plane. We had to drive from Orlando to the Villages (Lady Lake) so the fastest option would be to rent a car. In a hurry, I jumped online and used Priceline from my phone to book a car at MCO upon our arrival. We were given an estimated total of $175.95. I understand there may be extra fees or taxes, so I was prepared for a minor increase. I wish- first of all- that I had booked one of the rentals with a desk at the airport. I didn't know. We found our way to the shuttle over to Next Car and figured it would be just a few moments to their location. WRONG. The shuttle was crowded and made several stops around the airport to pick up travelers. When the shuttle was full, it left some angry customers waiting for the next one. The situation was tense. Our driver (Vincenzo maybe?) was very nice. After what seemed like an hour, we finally pulled up to NextCar. I immediately had a bad feeling. A run down lot, inadequate lighting over the lot, building looked like a total dump. As we got out of the shuttle, it was clear we'd landed in some sort of rental car vacation hell. Everyone looming around outside was visibly angry and making frantic calls or engaging in argument. One distressed woman even wished me luck as I entered the building. I waited just a few moments and stepped up to the counter. At this point, I was already to bail- everyone standing at the counter was in a very stressed conversation with the agent. Everyone was unhappy, trying to understand, and had lots of questions that were unanswered. I shared my reservation and the girl immediately started to pile on the charges. We were forced to take the toll pass, there was an extra fee for this and that, the insurance I signed up for upon booking was not the actual insurance. They put an extra $250 security hold on my credit card which I didn't know about. The total was more than double what Priceline quoted me. I paid $362.36. We weren't sure yet when we were returning, but the girl said we would be charged for the full days I booked, no matter when I returned the car. She also said we would be charged extra if we returned it to a different airport. I was very untrusting of this company and already stressed over the last minute travel and our family emergency. It was late and I wanted OUT OF THERE. I told the girl to cancel everything and refund me every dollar. I was going somewhere else. I told my travel companions, who were unable to find another solution, so after about 4 minutes, they convinced me to keep it. I told the girl nevermind, we would proceed. She said, I can't create a new booking, we're closed. Mind you, this was at about 7:30pm and the sign on the door said they were open 6-11 every day. Another lie. She said she already canceled it and there was nothing she could do. Surely, they didn't give away the vehicle in the last 5 minutes, right? She was not rude, but it was clear she was used to getting yelled at all day and she did not care anymore. She helped in no way, leaving me feeling like we were stuck in this hellhole. Then my uncle came in and questioned this, and MIRACULOUSLY she was able to create a new booking, but of course it would cost $45 to do so. We finally got a vehicle and tore out of that lot. The car was okay- in clear need of basic service and the windows were very dirty. Returning the car was a breeze, surprisingly. The guy who inspected it was very nice and took care of everything. read more

NextCar - Truck Rental Near Me - Orlando, Florida

Public Service Announcement: PLEASE AVOID AT ALL COSTS, EVERY COMPLAINT HAS MERIT To provide context I am a former loyal next car Orlando renter who has been renting from them for nearly a decade as I travel to Orlando quite often, so I relied on my former experience and ignored the reviews. BIG MISTAKE! I will not go into every detail but will try to summarize my experience so others can avoid my same mistake. DON'T BE BLINDED BY THE LOW PRICE It is a bait and switch. They provide these low prices online and once you arrive to get your vehicle they add on several fees, which nearly triples the price THEY WILL TRY TO FORCE YOU TO TAKE THEIR INSURANCE, YOU DON'T HAVE TO You can use your own insurance and they know that. They will tell you that youn cannot and try to force you to pay $25/day for theirs. When they realize you know the law, they will get an attitude and provide you with a waiver, but only after requiring you to provide your insurance plan documents (NOT YOUR PROOF OF INSURANCE CARD). Meaning your documents that show your coverage limits and deductibles, which most people do not carry around on their person. THEY WILL CHARGE YOU AN EXTRA $19/Day FOR SUN PASS (Toll Transponder) PLUS TOLLS They won't allow you to bring your own THEY DON"T INSPECT THEIR VEHICLES, BUT YOU WILL They will give you a clipboard and ask you to inspect your vehicle before they allow you to leave. Meaning check the mileage, gas level, damage cleanliness, etc. Mine did not have any windshield fluid and also had a defective windshield due to warped tint. The person in front of me had a flat tire and behind me had a check engine light on. Completely unacceptable and unsafe. IF YOU EVER NEED ASSISTANCE, GOOD LUCK! The customer service line for this location consists of an automated machine (AI) with no option to speak to a real person. They will provide you with a WHATSAPP account to follow up with but even that is not a real person and takes 24-48 to respond. You can try calling the corporate headquarters but they are not allowed to intervene until after 14 BUSINESS DAYS and cannot even access your information because each branch is "Individually owned and operated.' GOOD LUCK GETTING BACK YOUR "SECURITY DEPOSIT" They will charge you a $250 security deposit. Most rental companies put a hold on your account, meaning it never actually charges unless something happens. If you return the vehicle in good order it drops off in 24-72 hours like nothing ever happened. This is NOT the case here. They charge you $250 and put in the fine print that it can take up to 30 BUSINESS DAYS to get your money back. Mine took 27 days to be refunded. I am pretty sure this is illegal and will be filing a complaint with the BETTER BUSINESS BUREAU. THE AIRPORT SHUTTLE DOES NOT SHOW UP EVERY 20 MINUTES AS ADVERTISED There is one shuttle and one driver (Very nice guy and the only bright spot of this experience). Be prepared to wait while other company shuttles come and go over and over. I waited 1 hour and 40 minutes. It was to the point that other companies asked who I was waiting for and even attempted to notify Next car, but since their phone line does not connect you to an actual person, well I'm sure you get the point. THEY WILL BOMBARD YOU WITH CALLLS AND EMAILS FOR REVIEWS They will blow your phone and email up after your rental to get reviews, until they realize you had a bad experience and were promised compensation. Then all of a sudden, "I am sorry that is not my department," starts to be the response or they just straight hang up the phone. THEY ARE FRANCHISED TO ANOTHER COMPANY CALLED STRIDE I don't know how a rental company can franchise their name to another rental company, but this seems to be where everything went down hill. Just avoid Next car and Stride, it will save you a lot of headaches, time and money. read more

I booked a "full size SUV" here through Priceline. Yet here I sit in a Nissan Rogue, which is certainly not a full size SUV. The young lady behind the counter informed me that there is a $25/day up charge for not having a LOW ENOUGH deductible on my insurance. Wild. my corporate insurance isn't good enough apparently. And get this: the car is on 1/4 of a tank. the shuttle took a good 20 minutes too. nextCar will NOT be my Next car for sure. Unless I'm flying Frontier, in which case it'd make sense. read more

***THIS "BUSINESS" NEEDS TO BE INVESTIGATED*** This place is a scam! They also go by the name of "Capital Rent-A-Car" it's all the same company. NextCar just has such a bad rep that they had to create a new company under them or partner with another company, I assume. My car rental was supposed to be $5/day (for 6 days), and I use my own insurance (bodily injury & property damage liability $100k each person/$300k each accident/$100k each accident) but they demanded $500k/$500k in liability, so I called my insurance agent (after being told to hurry up even though no one else was waiting) and my insurance agent said that for my state of residence, that does not exist, the max is $250k/$500k. She said I must buy their insurance at $49.99 per day (6 days) it added up, I stressed over that because I didn't have that kind of money to pay. So she gave me a $10 discount per day, $39.99 per day (not really a big one), THEN, she demanded a $1,000 security deposit. I said "oh, sorry, I definitely don't have that, I was expecting a few hundred dollars, like $500" and she said "no, it needs to be $1,000" so I was about to leave but then said said "wait, we can do $500 because you did buy our insurance" then she also did tolls and it was about $12/day, so I added that because there are so many tolls in FL, not sure if it was worth it because I didn't care anymore because I was there for about an hour. EVEN if my insurance was suffice, there is still a $19/day "administration fee" whatever that means. So you're still paying a fee for it. Oh! The bus to the shack! The bus was supposed to be there every 15-20 minutes according to the Indian-sounding guy on the phone, but we waited an hour at the airport. I called again at 30 minute mark and they sent me to voicemail...? Bus driver is nice-ish, interesting driving skills for FL. I guess tailing other drivers is necessary haha! *If you know spanish, act like you don't so you know what they're saying in Spanish to each other (if that's an option for you) OR, if you know someone that knows Spanish, call them and have them listen to the conversation and translate for you and/or record the conversation and translate later. Because they will speak Spanish even though they speak pretty good English in front of you. They were training a new guy and he spoke English perfectly fine. I understand speaking a language that they are comfortable with to get a better understanding, but I'm questioning if they were speaking Spanish only to talk about how to scam me. (I am multi-lingual, just not with Spanish) Just avoid this company at all costs, not even as a last resort. After I had this experience, I spoke to my best friend who is an auto insurance agent for a few states, he said that they shouldn't have made me buy their insurance and that my insurance would suffice. So I felt completely ripped off. Especially since my insurance has special/additional coverage for rental cars too. I'm sure they got a nice commission from making me buy their insurance and tolls. When I left the office, I locked my card because they seem like the people to charge my card multiple times and have future fraud issues. They did try to charge me another $500, not sure what for, as I dropped it off outside of business hours due to having an early flight. I spoke with my financial institution and they ordered me a new card right away. Now I need a new ID because they have my ID info and I'm sure they would commit identity theft too. This place is located in a little shack a few mins away from MCO. The parking lot is full of cars, it's very crammed. All in all, this place is the most unethical business I've ever dealt with. Makes me sad to think how many people they ripped off. I would NOT be surprised if there is a class action lawsuit against them. I'm wondering if people got charged for something without their knowledge and maybe become victim of identity theft due to possibly lack of security or maybe they intend to commit identity theft. If there is a class action lawsuit against them, hit me up! Think of this, they have hundreds of negative reviews on Yelp, I've read some of them (after I left the shack) and felt SICK to my stomach because of how accurate the negative reviews were! Even on Apple Maps, they have just under 100 ratings and it's 92% negative (go rate them on Apple Maps too!). I did try to search for reviews on Capital Rent-A-Car but couldn't find any, which should have been a red flag and I just not book through them. Never will I do any business with any businesses that have no reviews in the future, that was my mistake and I learned (the hard way). This place is an STI of car rental companies. Just go through Dollar/Thrifty. I never had an issue with them. read more

While I thought the price was good when I booked, they are like the airlines. Everything is extra! I had to contact my insurance company at 10 PM on Friday night to get a copy of my policy before I was allowed to decline their insurance. The young man at the counter spoke good English but with a heavy accent and sooo fast. Imissed the part where if you decline toll package they offered you wthit multiple tolls just getting out of airport! Or that there was a free tag allowing you to pay for your tolls offered at MCO instead of buying a SunPass or NextCar's package . And here's the real kicker. They charged me $127 FOR BEING A SENIOR DRIVER!!! A POX ON NEXTCAR!!!! read more

Terrible place on all accounts. Shuttle takes over an hour and prices change when you pickup your car compared to online price that you sign up for. Avoid. read more

Shuttle took an hour to arrive. No one answers phone at business. Long wait again at center. Upcharges. Worse of all: Filthy, nasty bathroom, broken toilet seat on floor, no toilet paper, no soap. Do not rent from them ever read more

DO NOT RENT My experience with NextCar was the worst I have ever had with a company. We rented a vehicle from them from March 19th to March 24th for over $400. On March 23rd, our last day of vacation, the vehicle broke down, leaving us stranded at a gas station for hours. When we finally reached someone from the company, we were told it was our responsibility to get the car back to them--offering no assistance whatsoever. In 85-degree heat, we were left to fend for ourselves until a kind stranger helped us get the car running just enough to return it to NextCar. Despite this ordeal ruining the last day of our vacation, we were offered no refund--just another vehicle, as if nothing had happened. This was an incredibly frustrating and disappointing experience, and I would never recommend renting from NextCar. read more

The worst experience ever .... If I could give zero stars I would All I can say is SCAMMMMMM I provided my declaration page from my car insurance as asked and because my deductible was 1000 they would not accept that and I had to pay anyway . And had to pay double what I was quoted. Every single person leaving and coming in were comparing about all the hidden fees !!! Also we ordered an suv and they gave us a mid size .....Stay far away read more

if I could give zero starsI would SCAMMMMM we left paying double we provided our declaration page from our insurance and because we had 1000 deductible they didn't accept that and charged us extra every single person that walked in and out were complaining !!! stay away read more