Your reason for visiting urgent care is never good; however, Sam, David, Gabriel and Cynthia always take such good care of my family. We have been there a lot lately it seems and they are genuinely concerned for us. It's nice that they remember previous conversations just like friends! The facility is very clean and comfortable. We have never really had a long wait there and they are always very helpful with insurance questions. Any time we have needed a referral to a specialist (usually orthopedic), they have sent us to an office as equally professional as theirs. My family will never go anywhere else! read more

We were visiting Waco from FL and I looked at Urgent Care facilities in the area. The ratings were excellent and I was able to be seen. Some weren't even taking patients. The reception staff was very warm & friendly and all of the medical staff were not only exceptional professionals, but really nice compassionate people. I was in & out in about 30 minutes on a Saturday. I'd definitely recommend this facility to anyone in the area. read more

On line information would be helpful especially when sick. Made appointment then waited 25 minutes to be told needed to fill out insurance information sent via email. Could have done all that a home before coming in. Now over 45 minutes still waiting. Other than that medical staff great. read more

Was seen was told daughter had UTI and needed antibiotics but here we are 24+hrs and they still have not sent her prescription to pharmacy I have spoke. to someone twice now. This is ridiculous. read more

I went 8 days ago for a UTI, I was seen and got meds. They did a urine culture to verify what type of infection and I was told I would know in 2/3 days. I have made numerous phone calls to get no answer, or to be told someone would call by the afternoon. Nothing... it's not hard, I just want the test results (oh, nothing has been posted on portal either) I will continue to call but I would advise you to go elsewhere!!!! read more

I'm getting a bill from there by text for $55. I have never been there. How can I owe $55 when I've never been there.

I made appt online and checked in before getting here and this fat Mexican man at the front desk isn't respectful of my patience waiting after helping someone in front of me. Choose not to acknowledge me already waiting and choose to assist other ppl who just walked and had the nerve to tell me to have patience. Here it is 9:15 and I'm still waiting. He needs to be fired read more

NextCare Urgent Care - Urgent Care Near Me - Waco, Texas

There is a disconnect between their website & call center and what actually happens at the office. I signed up online for a rapid COVID test (which is the kind I needed). After I signed up, I called to make sure they would be able to give me the rapid test. The answer was yes. They even told me I could come in earlier then what my appointment was scheduled for. When I got to the front desk to check in, I was informed they would not give me a rapid test (only a 1-2 day send off test). After some back and forth, I settled on seeing the doctor anyway. I was then told I would have to wait until my scheduled appointment (2 hours later) even though their people on the phone told me to come in early! If all of this would have been communicated from the beginning, I would have not even booked an appointment, let alone show up. I would have had no hard feelings, either. Now, I'll take my business elsewhere. Premier ER got me in 15 minutes after I left here and did the rapid test without any problems. Go there instead. read more

I had a third appointment today, 01/09/2023, on a knee injury, and twice now, the wc referral department has dropped the ball on getting a referral sent out to an orthopedic surgeon. On the other hand, Meghan, at the reception desk, was excellent. I needed copies of my medical records, and after filling out the correct release paperwork, she happily got what I needed without any attitude. It's so nice to have someone do their job without acting as though you're putting them out. This lady needs a raise immediately. Awesome job Maghan. Thank you. read more

Super staff. Very friendly and knowledgeable. Definitely give them a look next time your not 100%.

Friendly staff, friendly receptionist. They took great care of mini-me. The negative I have is the speed of which they do things. There was not one person in the waiting room. We've been here almost an hour, we are now waiting on papers to leave. I'd hate to be here if it was busy. read more

NextCare Urgent Care - Urgent Care Near Me - Waco, Texas

The doctor or PA was nice enough and wait wasn't bad, however, front desk was rude. She overcharged me. I told her my co pay was $30 and she said No, it was $145. Just got off phone with BCBS and told was overcharged! On phone trying to get their 'billing' department and only getting a busy signal. Of course! read more

The Nextcare Urgent Care clinic in Hewitt, Texas is highly recommended. From the front desk clerks to the entire staff / doctors in the back, ALL are exceedingly friendly. I've been to this location several times and every visit has been exceptional as they go above and beyond to make sure you get the best care needed. Whether they have a wait or not, they still are very efficient and thorough, making sure each patient receives the best and proper care needed. I can't say enough about this clinic as I highly recommend it. A special THANK YOU to staff member Rebecca and doctor Shajjia for the exceptional care given to me today. read more

I went in for a strep and flu test and the nurse said it would only take 20 minutes for the results which was fine because I was in no rush. The lady working the front desk was super sweet and very helpful. The nurse and even the doctor were very kind. The problem is my friend and I waited almost an hour and a half for the results of a "20 minute test". They were ill prepared and had one dr on clock. I tried to be patient but the wait was absurd. I could also here them gossiping about customers and wasting time through the door of my room! So much for "urgent" care. Other than the wait, they were all super sweet but definitely don't recommend if you have somewhere to be! read more

I went to your center 2 weeks ago with a bag cough. I was tested negative for covid and flu so the pa gave me a prescription for albuterol and a anti biotic. The problem was that she only gave me 4 days of the antibiotic. I started feeling better right away but my symptoms never completely went away. I made another appointment for today to try and get a refill for the antibiotic. They told me that the provider that saw me the first time wasn't available and I'd have to pay another copay of $120. All I needed was a refill. Odd that the first provider only gave me a four day prescription for the antibiotic when standard is 7 days. Seems like trying to generate another office visit and another $120 was the motivation more than patient care. My name is Matthew Whalen and I visited the urgent care facility on Hewitt Dr in Woodway Texas. read more

This place is ridiculous. I took a child in for a physical a week ago and they were suppose to refer me to a cardiologist so she can clear and play sports. I was on hold for over three hours yesterday because they gave me the wrong paperwork. I then went by there they gave me more incorrect paperwork!!! I went in today and the clinic manager was completely rude. She gave me new paperwork after I called and found a cardio myself and said she faxed the paperwork. I went to my car and called cardiologist and Nextcare clinic manager didn't fax the completed paperwork need for me to schedule an appt. I went back inside with cardiologist doc office on the phone and she asked her to refactor it. Doc office stated what they needed. And manager said ok I just sent it. I came home and called cardio to make an appt because we are now 5 days of no basketball ball and guess what. The clinic manager AGAIN only faxed the two papers and not all that was needed!!!!!! I cannot make an appt until this clinic faxes the paperwork!!!!! Calling is a joke. I spent two class periods and all the f my lunch break on hold. So now I have to make a forth trip to this clinic. And as I walk out, the clinic manager yells. YOUR WELCOME! Lady, if someone had just done their job 3 of the times I was in there, then I would have said thank you. And, I was on a conference call on my phone while trying to get you to do your job!!!! The doctor we saw, said, just call me if there are any issues. Good luck on getting in touch with Dr Ahmed or anyone else EDIT: Ms. Clinic Manager called me this morning telling me I need to give healthcare workers a break and said the issue wasn't her fault. I understand health care workers have a lot on your plate but calling to tell me it wasn't her fault when I had been to that clinic 3 times and on hold for 3 hours trying to solve an issue so this child can be cleared for sport's is awful. I'm not the enemy and yes you were rude and overworked but I was not the cause of it. Everyone you meet is fighting an issue so just be kind and not abrasive to customers and just do the job. Also, in the midst of all of this the clinic manager told me just to go find a cardiologist who would take her. I am new to the area and I have two exchange students and do not even know how to begin this task. But, I found a group on my own even though this clinic said they would send a referral. Please do not call and badger customers. It doesn't not look good on you. I let her rant for 1.5 min till she hung up. Ms. manager, I hope your bosses are reading this. I recorded the end of the conversation. The cardio office called me this morning and they finally received all documents to make an appt. Why did it take from 4 Jan to 13 Jan to send this in? read more

The Doctors at this place are awesome! very sweet and caring but the receptionist with the blonde/gray hair, older lady, maybe in late 40s/early 50s or later. I believe her name was Joan. She was NOT good with customer service at all and i work at Magnolia so i know how to treat guests/customers. She was VERY hard to work with and if i was her boss and saw how she was treating me and other sick/in pain customers then i would HIGHLY consider firing her. She should not have been training other receptionists because if she lets them think that's what customer service looks like then this place will not succeed like they have been. She does not have a kind and welcoming face either. read more

I've always had good luck here. You can check in online and not have to wait !!!!! Dr rotation here but there always great. Might be a little slow in the back but I don't mind and understand I want the correct diagnosis. read more

Every single time I come here, I say never again. Always a long wait time. Always a problem at the front desk. Can't tell someone if they can get a rapid test done, just gotta waste their time and money first. Once more, never coming back. read more

Waited for an hour, staff was very inconsiderate. When we finally got through and the nurse was in such a rush to shove us through. Ended up getting the prescription called in to the wrong pharmacy, resulting in an even longer timeframe to get my little girl on her way to feeling better. Ridiculous. read more

Kind staff. The lady at the front desk was sanitizing the waiting room, which made me feel safe.

Came in to inquire about my parents' bills and Griselda at the front desk was extremely knowledgeable and thorough with explaining everything to me and my dad. read more

I see lots of good reviews for this place. My review is based more monetarily than anything. The doc I saw was about what I expected. Get you in, give you medicine, get you out. It took me about four hours from the time I walked in to the time I walked out. This is pathetic since I registered online and they called and told me when're best time to come in would be. A couple of months after being seen I started getting calls from a third party charging me for a splint that was given to me while at the hospital. $80 for a splint! Be mindful of the time you spend and of the extra money you will have to pay! read more

Horrible service. Front desk lady was extremely rude! They screwed up my insurance charges and wouldn't correct it even after I had my insurance representative on the phone explaining what my benefits were. The doctor was condescending to say the least and talked down to us like we were idiots. I tried to explain what has been going on with family members who have been I'll the last two weeks and he told me I was wrong. Test results came back and his initial opinion was wrong and my daughter in fact did have what I assumed. He wouldn't make eye contact with me after that. All around completely rude and unprofessional from the front desk to the doctor. Only exception was the kind triage nurse. Will never go back! read more

if i could leave zero stars i would. i spent 3 hours in the waiting room to get checked out. when the doctor saw me she told me she was going to give me amoxicillin which i'm allergic to and told her prior to that. she then called someone in the other room asking about it because she didn't know what was wrong with me. she then told me i probably had mono which i've already had so it couldn't be the case. she then told me i should just go to the ER because I wasn't going to get the help i needed there. She also told someone i was 17 which is wrong and if she would have even bothered to look at my chart. Do not go here. it's not worth your time or money. the only good thing was the receptionist. read more

The faculty is clean, the receptionist was friendly and the wait was less than 10 minutes. The major issue I have is that , your website shows that you accept Medicaid, however, when I arrived and signed in, the receptionist informed me that you will not allow Medicaid to cover the cost of a Sports Physical, even though Medicaid does cover the cost for a Sports Physical. I do not understand how you can accept Medicaid , but then not allow Medicaid to cover the cost of a Sports Physical. read more

Had to have xrays here and left with a splint that did not fit. Went to their suggested ortho..."who I loved" but they could not send the xrays over, so I requested a disc that was also not compatable. Had to have new xrays elsewhere. read more

Everyone here was really nice and everything was soooo clean which is awesome... the only con was i had pre-scheduled my appointment for the following day, from the time i walked in the door (9:10am for my 9:30am appointment) to the time i walked out was 2 hours. I figured the appointment would take about an hour, (considering when i came in there was only 2 only patients before me + i had an appointment) but TWO? yilkes. read more

HORRIBLE - SCAM - LONG WAITS As someone who's usually a little skeptical about bad reviews I decided to take a shot and go here.... bad idea. The reviews that say they will give you a price then switch it on you are 100% true. I was told I would owe $120 after getting an XRay for a dislocated finger. Upon leaving I was told I now owed $200. I told the woman at the front desk that the other person told me $120 and she basically said she'll charge me $120 because that's what I was told but they're gonna bill me the rest in the mail and that I still had to pay it. BS scam. This on top of the long wait time when the place was basically empty and the rude receptionist when I first arrived makes this by far the first worse Urgent Care I've ever visited. Go anywhere but here. Also, the person who saw me didn't say whether or not she was a MD, NP, PA or whatever and although nice, she seemed like she didn't really know what she was doing. read more

This office has fast service & has a great payment membership option for people who cannot afford insurance. Definitely recommend this office! read more

Brand new facilities, and super friendly staff. I came in on a week day late morning, and was immediately seen by a nurse practitioner. I walked out less than 30 minutes later with a prescription in hand. The doctors even called me the next day to follow up and see if I was feeling better. read more

The wait was not terrible, from start to finish (walk in) it was two hours. That included X-rays though for my 18 month old. The staff was great and the nursing staff is the main reason I would go back again. They got the job done and was still quicker than the ER or waiting a week for a primary doc appointment. read more

The facility was astounding clean and the staff were extremely friendly. There was absolutely no wait and the nurse practitioner was very sweet and professional. If you need an urgent care facility, this is without a doubt the best place. Every other facility is dirty and busy but this is truly the dream urgent care. read more

Lonnie and Inez and Rachael Stotte we fast efficient and kind. My husband was burning up with fever and positive for the flu. I didn't even know I was sick, too. They took care of us both! In and out in less than an hour and that included an IV bolus of fluids. Thanks for all you care and for being there! read more

Terrible service. Made an appointment at 9, and arrived at 8:45. Was informed that there isn't a doctor or nurse present and no idea if they plan to come to work at all. I asked the receptionist to reschedule me and she explained 1, they're not appointments and 2, I had to make my reservations online - she couldn't do it. I scheduled another appointment at 12:00 and I've been sitting in an exam room for an hour, waiting. On New Year's Day, this is the only game in town. I do not recommend coming here unless they are the absolute last alternative. read more

I LOVE everything about this facility. The staff is friendly and on their game. The waiting room is clean, comfy and inviting.The patient room has a TV AND a computer with internet! YAY!!!! The Doctors and Nurses ALL have excellent bedside manner! {RARE} And...I was out of there with my diagnose and my rx's FAST. read more

I've been going there for years. Not bad at all. Make your appt on line and wait. Typical drs office. Sometimes they get busy and you have to wait a bit. No big deal. WTF, it's a drs office. Get over it. If you don't like it, go to the ER. They'll show you what waiting is. read more

Quick service usually. If there is flu going around in town the wait time may be longer than usual. Also have found that the "wait time" is also reflective of the seriousness of the illness. Accurate Diagnosis. Very helpful. X-rays and labs are quick. Love the TVs and Internet availability, along with the wide variety of beverages available while you wait. Have used them for a wide range of illnesses. Highly recommend them! read more

This place is a joke. They're not busy and take 2 plus hours to get someone seen. Front staff was on their phone watching videos, and never looked at you when speaking. After sitting for 2 plus hours they decided they couldn't do everything they wanted (not needed), so they sent me else where. When attempting to call back to discuss treatment plans it was said that they were sorry they couldn't respond 30 minutes before they left, even though the call and message was left at 1730, 2.5 hours before closing time. Would not recommend this place to anyone. read more

I have 6 kids and we go here for everything from ear infections to broken bones. It's quick, and clean. I've never had a nurse or doctor that wasn't excellent. I love their waiting area for kids. And the tv in every room is awesome...my kids sit there and watch cartoons while we wait. Very impressive business read more