The Motto has been the worst apartment experience I've had in over five years of renting, and we've…read moreonly lived here for two months.
Problems started before move-in. We scheduled a tour in advance because we were moving from out of state, but when we arrived, the leasing agent couldn't find our appointment and acted annoyed that she had to show us around. On move-in day, staff again had no idea who we were or that we were scheduled to move in. We were also given information that contained inaccurate details about amenity hours and property policies.
One of my biggest concerns was the move-in inspection process. At every apartment I've lived in, tenants have been able to review and document existing damage themselves. Here, staff completed the inspection form without allowing us to review it, despite us pointing out scratches and other existing damage. When I later requested a copy, I was told we only had 48 hours to report issues, even though we were never given the opportunity to properly document them ourselves.
Since moving in, we've repeatedly reported excessive noise from the upstairs neighbors. We're not talking about normal apartment living noise. The stomping, slamming, and jumping are so severe that our lights sway, the ceiling shakes, and we've been woken up by it. We have contacted management multiple times by phone, email, and in person, and provided numerous videos. Staff acknowledged that the noise was excessive, but nothing has improved. Instead of resolving the issue, management suggested transferring units for a $750 fee and a waiting period, or paying more than $7,000 to break the lease.
The apartment itself looks nice, but the construction quality is disappointing. Cabinet doors overextend and hit nearby walls, damaging the paint. Our microwave regularly trips the breaker. The blinds provide very little privacy at night, making it easy for people outside to see into the apartment.
The most frustrating experience involved our air conditioner. After reporting unusual noises shortly after move-in, maintenance dismissed the issue. A few weeks later the AC completely failed during a hot July period. The emergency contact information provided was confusing, calls went unanswered, and emergency maintenance never responded. Despite multiple maintenance requests, office visits, emails, and phone calls, it took roughly two weeks to get the issue addressed. Throughout the process, communication was poor and we frequently had to follow up ourselves. The only employee who consistently tried to help was Saul.
Other ongoing issues include key fobs that only work intermittently, inconsistent answers from staff depending on who you speak with, disorganization in the office, parking concerns, and reports of theft on the property.
This property markets itself as a luxury community, but our experience has been anything but. The apartments may look appealing, but the management, communication, maintenance response times, and handling of resident concerns have been extremely disappointing. For the price, I expected far better service and accountability. We were genuinely excited to move here, but based on our experience, I would not recommend The Motto to anyone considering it.
