The admission process. We took our son here and we were told he would be able to give us call the…read morenext morning. Our son called that stated he was hungry around 8 pm. They feed him a 4:30 pm. I started reviewing the reviews and they were horrified at the time we knew what we had to do. We return the next morning to pick him up and we were greeted by a very unprofessional staff member who kept stating no visitation until the weekend. My husband and I thought we were going to fight to get our son. I finally told another staff member what we were told the day before and we were not leaving without our son. Please do not send anyone you love to this establishment.

Themen's Healing Place is better than the women's. I went to the women's. The women who ran this…read moreplace were sick with power. They played favorites, took away women's family time because it meant too much to them. They were cruel to the women. Maybe change n overhaul the staff...because if anyone was dysfunctional, it was the staff.

We placed my mother in this facility for rehabilitation, and while some aspects were acceptable,…read moreour overall experience was disappointing. Toward the end of her stay, she developed sepsis, which required hospitalization. The night before she was admitted, she knew she had a fever and sure enough when she went to the hospital she had a high fever of 102°F, but the attending nurse insisted she was fine--despite my mother expressing otherwise that same night very disappointed that she didn't listen to my mother this situation could've been avoided . This delayed response raised serious concerns about the attentiveness and quality of care. This facility was recommended to us as one of the better rehab options, but my mother felt that the care and therapy she received did not meet her expectations or needs. While a few staff members were friendly and helpful, the overall experience fell short of what we hoped for. She is now settled in a different facility, and we would not return to this one. I would hesitate to recommend it to others. However, if options are limited, it may still be considered over other facilities--but with caution

I had a great roommate, and the staff was exceptional, especially JERRY. The PT staff was also very…read moregood thinking up new physical games for us to play that weren't out of our physical range. I recommend this facility highly.

My family and I have been especially pleased with the services provided by Raleigh Rehabilitation…read more In 2021, I moved my aunt to this facility after an extended stay in the hospital. The staff couldn't have been more helpful, competent and welcoming. We were especially impressed with the facility director, Ms. Jacqueline Mitchell, and the admissions director, Will Rogers. They both made the transition to a nursing home residence for my aunt very seamless and were instrumental in explaining the process to me and my sister. Also, the nursing staff has been outstanding!! The director of nursing even came out to my car to assist the staff in removing my immobile aunt from the car. Everyone on staff is very friendly and helpful. We have seen a definite improvement in my aunt's health and disposition. Howard D.

If I could give zero stars I would!!! Do not send your loved ones here!!!!! My grandmother was not…read moreeven there 24 hours and she almost lost her life. This morning my mother was on the way to the center and when she got there my grandmother was unconscious, the staff did nothing and if my mother wasn't there things could have gone another way. My grandmother told the staff she could not breathe multiple times (she told us this when she came to at the hospital)and they did nothing!!! When mom said she's calling 911 and asked what happened they kept telling her no please ( they must get in trouble if someone else calls) and they finally called. My mother talked to her 45 mins prior to arriving and she was awake so this happened within a 45 minute span. She couldn't even get proper care for 24 hours without almost losing her life. DO NOT SEND YOUR LOVED ONES HERE!!!!!! Thank God my mom was there

My mother-in-law just passed away in this facility. She passed from complications following a…read morebrain bleed from a fall under their "care." This was after she got kicked in the stomach by another resident, her purse was stolen, and she was neglected and ignored by many. She never received a documented care plan and all we experienced was routine shoulder shrugging. There are a lot of sad parts of this long story but few are as pathetic as the fact that the only time we feel their sense of urgency is now, on Yelp where they're suddenly interested in talking. That says everything to our family about this facility's priorities.

Families, please do your research…read more What I witnessed at this facility was a huge gap between what was promised and what was delivered in terms of care. The administration is not only poorly managed but seems indifferent to the well-being of its residents. The turnover rate for staff is alarmingly high, which speaks volumes about the toxic work environment and lack of training or support provided to employees. As a result, the level of care my mother received was inconsistent at best, and at worst, neglectful. Some of the staff were caring people, without a doubt, but staff were frequently overwhelmed, confused and unfamiliar with residents due to turnover. Communication from the administration to families was almost nonexistent. When I reached out with concerns, I was met with indifference or vague reassurances that were never followed through on. Clearly, the main concern of the administration is profits. This is not the kind of care anyone deserves, especially our senior loved ones who should be treated with dignity and respect.

I wish I had read these reviews before I booked. Food was bad as was care. Therapy 3 days a week…read morewas good.

My father was a patient here and the facility is horrible. Staff is slow and has plenty of…read moreattitude. If you have a choice go elsewhere. Never saw a single DR the entire 14 days, and they didn't want to do specialist recommended testing. PT / OT are good when they show up. They don't respect their own schedule. Meals are not good for diabetics and they don't do a good job of checking who has eaten and who hasn't. Understaffed and not bathing or showering unless you stay on top of things. Not the place for a patient who is without family support.UNC should be ashamed of this facility!

My husband had a severe asthma attack and allergic reaction so we had to go to the E R 10:30…read moreChristmas night. The staff at Wake Med, even tho they were working on Christmas day / night away from their families, they were all friendly & professional. The overall attitude of staff was comforting and the facility, clean.