It's a nice facility, but care is substandard. They create a care plan which is designed to charge…read morefor the services needed by the resident, but no accountability for delivering those services. My mother never consistently got the care we were promised (e.g., got one shower per month vs. 3 per week in the plan, almost never wearing her compression socks vs. paying to have these on each day). As well, as someone with dementia, she mostly sat alone in her room. During the sales process we were told how skilled the staff were engaging with dementia residents. We didn't see that after moving in, so would complain, we'd see temporary improvement, but always short lived. Staff turnover is high. There were many really great people that provided good care, but were quickly gone. Ultimately we moved her to an adult family home which was light years better and a fraction of the cost.

Aegis Rodger Park has incredible amenities, friendly staff, and good food. The nurse techs remember…read moreeveryone by name and truly care. There are so many programs! A theatre, pool, salon, craft room, hobby room, chair exercise room, billiards...you name it! Weekly cleaning and laundry services too.

I cannot say enough positive things about Queen Anne Manor. It is a lovely facility with amazing…read morestaff, caregivers, activities and food options. I have a dear friend who I visit often at QAM. I am always amazed at the care my friend receives. You can tell she is truly cared for, and she has been so happy living there. Her room is bright, clean and cheerful. Truly lovely in a very well cared for building. Many kudos to QAM and the awesome people who work there!

My dad stayed at QA Manor for almost 2 mos until he passed. Me and my family was there everyday…read morewith him and observed a lot. Very high turn over in caregivers, alot of miscommunication with staff, very poor management, no security! I do want to give credit to a handful of the caregivers who was very caring and patient with my dad. I could go on and on but I'm just going to keep it nice and short-do not bring your loved ones here!!!

Had an amazing introduction for my parents with Matthew and I wish I lived there!! Amazing facility…read moreand everyone is friendly and truly cares! I really liked how everyone was so engaging and so social! Both my sister and I are so happy with everything we saw & are excited about our parents being there soon!

Care and accommodations great. Food Meh!…read more The communications with families is amazing. Accommodations are really nice. Activities seem good though my mother-in-law doesn't participate as much as we hoped. The food, however, is really pretty bad. It's kosher so there are limitations but still they could do better. My mother in law does not really need kosher. It would be great if they could have two separate kitchens. If not, they just need to try harder and maybe hire a new chef. Many of the dishes are just plain weird. They make salmon a lot which is fine, but how many times a week do you want to eat salmon.

My mom has always been a very self-determined, headstrong, person. Now, at 88 years old, she's had…read moreto make some very difficult adjustments to her lifelong independence and lifestyle. Finding a suitable match for long-term care was challenging for our family. Luckily, we found Aegis Living on Market Street in Ballard as a residence and care facility. Aegis Living is not only top-notch in every aspect of senior care but also gives complete reassurance to our family that all of her needs and medications are being met with the utmost professionalism. The residence is very clean and the dining room offers excellent cuisine with daily specials. Everyday there are activities, exercise sessions, and programs designed to get my mom out of her room and involve herself with the other residents. Entertainers are regularly invited to perform on the grand piano in lobby and there'll even be a concert there in a few weeks for New Year's Eve. Although there are still times that my mom has the blues, our family can rest assured that she is has a group of new friends, gets three delicious hot meals a day, receives all her required medication in a timely manner, and most importantly, - she is safe and sound. As a family, we are very fortunate to have found Aegis Living in Ballard. Thank you to Paul and Michelle and the entire team there!

From the owner: Our new Ballard community blends a distinctly Northwest aesthetic with a nod to Scandinavian…read moreheritage. Located in the hub of Ballard on Market Street, our community draws inspiration from the comforting concept of hygge–a quality of coziness and conviviality that fosters a feeling of contentment and wellbeing. Filled with natural light, organic textures, and elements of nature, our community has an effortless ease that will make everyone feel welcome and at home. While the community is all new, Aegis Living brings over 25 years of experience to continually raise the bar on Assisted Living and Memory Care. We’re proud to offer a truly high level of care, and to help you stay in your apartment while receiving flexible levels of service. We warmly accommodate couples with differing care needs, and we are uniquely able to support transitional Assisted Living for those with mild to moderate memory loss, as our community is designed from the ground up to safely maintain a sense of independence. Best of all, our Ballard residents will be surrounded by the big-hearted team Aegis Living is known for, providing thoughtful, personal care to every resident.

My husband has been at Aegis Living Queen Anne Galer for almost 4 years now. He has always…read morereceived excellent, compassionate care. I am constantly kept well-informed as to how he is doing. Communication is prompt and knowledgeable. The staff is terrific, and combine expertise in their respective fields with a thoughtful, loving approach to their jobs. The food is wonderful, and the place itself is lovely and well-groomed. Everyone here knows and cares about my husband! The environment resembled a well-run small hotel, where everyone stays abreast of who lives there and what is happening. In addition, the building itself at 223 W. Galer is in a charming Queen Anne neighborhood, with coffee shops, art galleries, tasty cafes, and well-loved restaurants. It is very accessible, with street parking and good bus connections. Highly recommended.

I was visiting a friend and found the place to be very nice and the staff to be extremely friendlyread more

This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

My mum has been living independently at Merrill Gardens at Ballard for about 18 months. It's been…read morean excellent, safe & comfortable place for her. She's dealing with progressing memory issues & simply adjusting to being a widow & apartment life. She loves all the staff - from management, the medical director, front desk, dining room, concierge, facilities, & cleaning staff - they are all kind, friendly, fun & supportive - not only to her but to me also. It feels like home to me too. The staff immediately took the time to learn my mums (and my) name and get to know her so she felt welcomed, seen and supported. They go out of their way to accommodate her needs, they are immediately responsive. She has challenges that they have recently found an amazing work around for, which will give her extra support & more purpose in her day. Amazing! She's lived in 2 different apartments in the building & both feel new, clean, fresh, bright. Very comfortable. The location is fantastic - walk a block or so right into the heart of Ballard, grocery store across the street, banks & pharmacy a block away. It's perfect. As soon as I met Ian (community relations director) an Lisa (general manager) when we toured the facility, I knew we had found her next home. They are absolutely wonderful people! Zero pretense - just down to earth, fun & really good at what they do. Transitioning her into the facility was easy (mostly for me) with thanks to how simple the staff made it - a big move after living in your home 30 yrs! Thank you Merrill Gardens at Ballard - you are making this challenging time in my mothers (and my) life so much easier. I also will say that I have spoken to several other Merrill Gardens management & community relations staff at their other locations & have found every one of them to be incredibly helpful, also going out of their way to assist. We are truly appreciative - I have absolutely ZERO hesitations when recommending Merrill Gardens at Ballard.