I'd like to give them a 5 star review, but the front office staff are unfriendly, never smile and…read morejust rude. Not sure if they are the ones who anser the phone as well but they truly need some training and follow through is sporatic, and not at all helpful. It's pretty sad that the first contact you have are with these unfriendly faces. Some of the policies, I will assume that Dr Farr knows of, make no sense. Making an appointment is not fun - you get sent a text message and "request" an appointment. After several days, you still need to call the office, if you can get anyone to answer the phone to make the appointment. Send an email - no response. Communication is not very good. The care providers however are great, listen to concerns and spend more than a few minutes with you.

I was being seen by a "new" MD which started in December. When I started having really bad…read moreproblems with my digestive, intestinal systems. This MD (Dr Andrew Farr) nonetheless, decided not to even do anything. I got an appointment on my own to see a GI, which with all the testing found I had things that needed to be addressed asap. The results were sent to this doctor (3 times) to make sure he had a copy but kept getting asked by Andrew Farr, what I wanted done? I was seen by a surgeon but I needed to have clearance. Dr. Andrew Farr refused to even see me or send me to anyone to get cleared, I relied on the GI to send me to other doctors. I was supposed cleared from a cardiologist but the endocrinologist knows exactly what's going on and said he didn't clear me and wanted Dr Andrew Farr to put me on and keep me on disability until further notice from him. Andrew Farr refused. I'm telling you guys right now, that supposed doctor doesn't care of patients, more so of female ones. My husband was at 2 of my pcp appointments and he would talk toward and to my husband instead of me the patient. Up to date: he refuses to keep me on disability until further notice now (because he doesn't like the work) so I was kicked out of his office when I bluntly asked him why does he respect male patients more so than female patients? He took it offensively and kicked me out. I turned him into the medical board because he left me in the middle of a practice and by law he is not to do so to a patient. He doesn't like the hard work that comes with being an MD so he doesn't belong in Family Medicine.

I have been a patient here for many years. All i can say is that both her and the PA are amazing…read more Never have i felt so heard and cared for by a doctor. The only semi negative thing i can say is that you should expect a wait regardless of your appointment time. This is because they spend a lot of time with each patient going over the visit. I always leave feeling heard at this doctors office as they take time to actually listen to what is going on and discuss treatment options. Never have i felt ignored or disregarded by them.

Friendly office staff. Dr is wise and knowledgeable. Individual and personal care may cause longer…read morewait times.

Dr. Elias is an amazing doctor!! He is very attentive, pays attention to your concerns and…read moreabsolutely takes care of all of your needs. He always goes above and beyond. His staff is pleasant and helpful, and the office is always clean. I enjoy my visits and definitely recommend Dr. Elias, if you are looking for an amazing family doctor that will take care of you and/or your family. On top of family medicine, he offers a variety of aesthetic services, and produces beautiful results!!

Dr Elias has been my doctor for the past 5 years. He is thorough and truly listens to what you are…read moresaying. Requests for paperwork or refills are handled very quickly. I highly recommend him.

I have been going here for a while now. Dr. GILLI's staff is amazing!!!! Either text or email and…read moreit is taken care of promptly. Dr. Gilli will tell you like it is. No nonsense. So if you don't like hearing the truth about your care, find another doctor to patronize you.

Tracy will prescribe multiple drugs and not know side effects. She was condescending from the 1st…read morevisit but I thought it was quirky. In my third visit with her, today, I had to literally walk out and won't be back! I asked other staff if she was just having a bad day. So consistently condescending but today she was actually rude. I asked about side effects of a particular drug she stated no one had ever complained to her before and dismissed my question. Then when I asked her to clarify something she got irritated with me and started with more condescension. If you don't agree with her she will belittle you into thinking you're the one that's wrong rather than explaining like most doctors! No thanks! Update: 04/15/26 - I spoke with Dr Gilli on the phone and it's seems they are somewhat flippant and unapologetic in their attitude towards the situation. I don't feel comfortable with this response that she "always" treats patients with respect after I conveyed the opposite in a professional manner over the phone. This was damage control gone wrong imo. Black box warnings are serious and it's too bad this Dr. doesn't care to make any changes as she is a 25 year employees with the company. He's got her back regardless. I appreciate the call back but it's clear his attitude is just like hers. They don't care.

Dr. Kothary has been my primary doctor for a few years and he is thorough in explaining my lab…read moreresults. The office staff is pleasant.

He cares. When he asks how are you... he isn't just being polite, but he cares. I have changed…read moreinsurance to stay with him. He is just the best!!

Dr. Heidrick is the best Dr. I have ever had. His annual assessment provides a real peace of mind…read moreand has turned my health completely around and gotten me on a much healthier path. He is extremely knowledgeable and very professional. Scheduling is immediate and he's very generous with his time and detailed explanations. I'm so happy to have him in my corner as my medical professional.

Saved my Husband's life! My husband spent a week at…read moreAdventist Health with a blood clot in his lung. The hospital misdiagnosed him. My husband was in so much pain he wanted to end all treatment and enter hospice care. My husband's regular doctor was in Santa Barbara and he was too ill to travel for follow up care so he reluctantly agreed to find a PCP in Bakersfield. I asked around for the best Doctor in town and was referred to Dr. Heidrick. Dr. Heidrick met with him for his first visit on a Monday, ordered STAT tests Tuesday, Correctly Diagnosed my husband Wednesday and had him to the top Surgeon at UCLA on Thursday. Needless to say his recovery has been bumpy but Dr. Heidrick and his amazing staff have been with us every step of the way. My husband's recovery goal was to play golf and today for my husbands birthday he was able to play golf with his son. So grateful to Dr. Heidrick and his staff. I have my husband and my son has his father today.

I had an outstanding experience during my recent visit for a physical examination. I was able to…read moreschedule and be seen the same day, which was greatly appreciated. The front office staff was courteous, professional, and welcoming. The physician provided exceptional care -- he took the time to answer all of my questions thoroughly and ensured I felt comfortable and well-informed throughout the visit. I truly appreciate the high level of professionalism and patient-centered care demonstrated by the entire team. Highly recommend this practice.

Went here once did not care for the provider. The doctor seemed to be unable to even understand…read morereason for a visit. Or at least lack the Care to understand the reasoning behind the visit. All I was trying to do was find a primary care while I was living in the Bakersfield downtown area. I don't plan on going back when I go to see a doctor. I want to at least listen to or act as if they pretend to listen, not ignored horrible provider. Would not recommend to anyone that is going through a medical issue or wants medical services done when they go to a doctors appointment.