1. Ngoc Bich Sanh Su

1. Ngoc Bich Sanh Su

0

Westminster, CA

Ngoc Bich Sanh Su

5.0 (8 reviews)
Open 9:00 am - 6:00 pm

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5.0
(1 review)
Home Decor
Responds in about 50 mins
4.0
(123 reviews)
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I was really disappointed with my experience at this HomeGoods. I found a food tray for my cat that…read moreI wanted to purchase, but it had a noticeable defect. I went to the front simply to ask if they had another one in the back. If they didn't, I would have completely understood. One of the employees was kind and mentioned that, since the item was damaged, it might qualify for a discount. She then called the manager over. When he arrived, he told me they did not consider it defective, which I accepted. However, the way he spoke to me came across as rude and dismissive. I then asked if he could check whether they had another one available that wasn't damaged. Instead of answering my question, he said, "You're just upset because I wouldn't give you a discount." I explained that I wasn't asking for a discount--I simply wanted a food tray without a defect. I found his comment unnecessary and offensive because it dismissed the actual reason I came to the register. I was simply trying to find an undamaged item to purchase. The employee who initially helped me was helpful, but the manager's attitude made what should have been a simple customer service interaction into a very unpleasant experience. I hope HomeGoods reminds its managers that customers deserve to be treated with respect.

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I don't shop at Ross often and couldn't remember the last time I was at Ross. Maybe years ago? But…read moreI walked in here while in the area dining and shopping few doors down. I like the ones in Hawaii and Florida. I think those stores had nice selection of merchandise. I was surprised how clean this store was. It also looked newer. Perhaps they maintain the store well? I ended up buying some lingerie here. Surprisingly, they have some brand names and if you're lucky enough, you'll find some, for less. Yup. Joyce, one of the cashiers was super nice and bubbly. I watched her interactions with customers and she was amazing, to all customers and not just me. Thanks Joyce!

I'll keep this short and simple…read more This location has decent inventory, good selection of clothes and homegoods, the store is honestly really well kept, and it's one of the "nicer" Ross's that you'll shop But the crew and their sense of urgency to take care of customers is non existent lol You'll often find yourself in line with 10+ other folks, with one maybe 2 cashiers, and you will absolutely always find another employee or two not ringing but straightening hangers behind the counter, putting away returns, or straightening carts It's so wild it's hilarious lol Today I witnessed the sweet woman in front of me provide feedback to the cashier and he responded with "yea it just gets busy sometimes" lolol On one hand do I blame them? No because it's a direct reflection of the type of employee these folks are. On the other hand, is it absolutely maddening? Yes of course haha But that's when I kindly tell myself to take a seat because... it's Ross lol You go there for a value buy and to bargain hunt, not for customer service

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Ngoc Bich Sanh Su - homedecor - Updated July 2026

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