I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters leaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up? read more

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS read more

We just purchased our hot tub about a month ago in the store on the black horse pike. Staff we're awesome! Very knowledgeable ! Our delivery was exactly when they said it would be! We had one minor issue with the blue tooth and they sent someone out right away to fix it and help us understand the chemicals and the hot tub itself. All around great experience. read more

I can't give them a rating! Sue the coordinator of customer service is rude and ignorant!!!! She scheduled me for service for 5/31/22, told me I would receive a phone call Friday or Saturday too confirm the time of service. Well I never received a confirmation call! I took the day off from work today Tuesday 5/31/22. I emailed her several times to confirm time she didn't respond. Today I emailed her and she responded that my service was scheduled for Wednesday 6/1/22. I forwarded her the email she sent me stating she scheduled me for 5/31/22. She never responded! I called her and she lied too me stating they weren't doing service calls today 5/31/22! I informed her of her poor customer service and rudeness she passed me on to Mike! Mike said they are doing service calls today and I informed him I was waiting for technician and what Sue had said too me! He said he put a ticket in and when I told him who was going too compensate me for my day that I took off to be lied too he said he would have the manager call me! I asked Mike what time the manager comes in Mike said he didn't know!!! How is that possible??? Everyone has a schedule posted so they know what is going on!!!! Well 2 hours has passed and no phone call or email from Sue or Mike or the manager!!!! Very poor customer service!!!! I read all the reviews for Niagra and seems Sue has MANY COMPLAINTS AGAINST HER!!!! I can see why!!!! I called again a few hours later and FINALLY got to speak to Dave the manager. He was helpful and apologetic. I told him about his coordinator customer service rep Sue and he was apologetic informed him of this review as well. Sue called a few hours later as if nothing happened and informed me a technician would be out on 6/1/22 between 8:30 and 11:30 that I was first on list too be serviced! We shall see what tomorrow brings! read more

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I am EXTREMELY frustrated!!! I just had my pool installed on 7/22/2020 by ACE pool installers as recommended by Niagara Pools. On 7/23/2020 we found that our pool was not holding water. ACE said there has to be a problem with the liner and to contact Niagara to order a new liner. Niagara says we can't just order a liner, we have to send someone out from the service department to assess the situation....understandable. They can't get anyone out until 7/27/20 uggghh I just knew we would be in our pool over the weekend. Serviceman comes out, says there is indeed a leak as there is now a sink hole the size of a basketball in the pool floor; however, I can't locate the source of the leak, he will talk to Dave to see what the next steps will be to make sure they can get us up and running by the weekend. Call the office on 7/28 Sue says, we don't have the paperwork so I am not sure what he (the serviceman) found so I can give you a call later...Apparently later never came. 7/29 I call the service department again. Sue is out but I am told that there was no follow up call documented so they will send someone out on 7/31 to try to find the leak. WTF????? it's obvious there's a hole in the liner, why can't you come out and replace it then????? Why do you need another set of eyes???? Meanwhile, I have left at least 3 messages for the manager Dave Still since 7/23 and have not received so much as a call back customer service 101!!! I am currently taking a break from my research to find the regional Manager/owner to express my concerns!!! A simple phone call of apology goes a longggg way and is apparently lacking with this company!!! If I have a resolution on Friday, I will update my review but based of my experience do date, I WOULD NOT recommend this company!!!! read more

Ok, honest review. My first experience with Niagara was one many (10 years ago) after buying a pool that did not leave me a fan AT ALL from a customer service standpoint. I went elsewhere after that purchase. However recently I purchased a new pool and my intention was to use Niagara as a data point to compare packages with another local vendor that had already given me a price (WOW). He also tried to leverage my past experience with Niagara that I communicated after he asked about experiences with other suppliers. Needless to say, I did a u-turn and pulled into Niagara for some info. I'm very glad I did. I ultimately saved literally over $1000 on my pool and I was very happy with the product. Now, pool installation time. After unpacking all of the supports, etc for the pool while the installer was on-site we found 6 supports that were compromised in some manner (broken at various locations). I called Niagara spoke to several folks, but ultimately the right individual who arranged to have replacements from a local warehouse available in 15 minutes. This is what counts from a customer service standpoint. The sales rep, unfortunately I do not have her name with me at this time of writing was very very good as well. Helpful and knowledgeable during and after the sale. So I'm giving this review a 5 for not only the above but these are expectations customers are looking for in the end and when executed properly result in great reviews. I hope you all have my success, my salesperson and are persistent to drive the deliverable I was looking for in the end. This way everyone wins. Glad to be back. read more

I got a spa tub a few years ago and my speakers went dead. i called today to ask what i can do about the speakers because i didn't know if i could replace them or what. the girl on the phone was insanely rude. you can tell she didn't want to help me and just told me to go to the retailers website. this is horrible. read more

Love the dedicated support team at Niagara! They also offer a solution to all my questions! Not to mention the store staff is always pleasant! read more

We were verbally promised pool to be done end of May. I am writing this as of July 13 and I still have a dirt hole in my backyard. Slower than molasses! Although I would like to use other more colorful language..... read more

Niagara Pools & Spas - Hot Tub & Pool Near Me - Blackwood, New Jersey

Worst experience ever. Buying the pool they couldn't be nicer but that's where it ends. Save yourself a lot a aggravation and buy somewhere else... customer service is THE WORST! read more

Experience wasn't as professional as I would had hope it to be. When it was time to purchase a pool the service was outstanding. I guess it was because they wanted to make a sale. My husband & I purchased the pool with no issues, it wasn't until it was time for delivery & payment did the problem occur. Some of the staff at this location seemed as though they didn't want to assist me with payment. When I asked to speak with the guy who originally helped me, the the guy that works there said, "he isn't in and he doesn't know when he will be in." I found that hard to believe since you work with him. I also mentioned that he was going to help me fill out my permit application. The customer service representative replied back in a nasty tone that he can't do that for you. I explained that he wasn't he was just going to help. Having to drive to the location during rush hour was a pain within itself. Then to go into the store and deal with attitude was unprofessional. I then left and emailed the sales person and called. Instead of them telling me he is out they direct me to him. I played phone tag for three days. Finally before the pool is delivered they call for me to make a payment over the phone. I hope the installation process isn't as difficult as purchasing the pool. Word of advice for the amount of money your clients spend on your pools you can at lease be professional and welcoming when address for assistance read more