I went there yesterday and today asking "Jacob" for some help/advice with issues with my pool…read more Let me tell you what a phenomenal young man. Jacob was so helpful and spent alot of time explaining my questions and was such a wealth of information, he is the consummate professional and kind human being. I would highly recommend Jacob and Leslie's Pool Store to every pool owner. Thanks Again for your help and professionalism Jacob. Ken Donnelly

I was trying to get my 93 year old grandma pool float for her pool. They had really slow service,…read morevery disrespectful, when I confronted them about the shit on door frame and door handle they kicked me out and locked the door and called the cops for having shit on their doorway but their the ones who got fined. Should be renamed Leslie's shit supplies.

This is a great place to BUY a hot tub but don't expect any help if something goes wrong. Brian…read more(the owner) never returns phone calls, you have to catch him in the office. The guy really knows what he's talking about but he's not into service. Maybe all these places are alike but if you buy at DelVal, make sure you know how to wire 240v and are prepared to spend a LOT of time on the 'Net if something goes wrong.

Service was terrible the owner is liar and had terrible communication about filters and parts they…read moresold please please DO NOT USE DEL VAL FOR ANYTHING ALL SUPPLIES ARE OVER PRICED AND THEY REFUSE TO HELP CUSTOMERS AT ALL!!!!!!!!!!! WAS ON CALL FOR CLARITY FOR OVER an HOUR TOTALLY HORRIBLE I WILL DRIVE 30 min away to get pool supplies before I give them a penny!!!!!!!!!please read the other review I'm not the only customer upset at the quality of service

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Terrible cistomer servive!! The tech came out to open my pool. Took the cover off and put my steps…read morein. However, he told me my salt system was broken and showed me how it was gushing water. He said the part warehouse was closed that day and he would call me Monday. I was not able to turn the filter on nor did he finish opening the pool. He stated they would finish opening the pool when they came back to fix the problem. I waited a week and called the parts/service line and left a message asking the status of the parts. I never got a call back. I called again midweek and still no answer. I called back the next Sat (2weeks later) for the pool opening department. Spoke to a lady on the phone about how upset I am that I havent been able to run my pool for 2 weeks nor did anyone ever get back to me. She told me nothing was ever ordered because they didnt know what salt system I had. Yet no one ever called to ask or tell me they werent able to finish fixing my pool. I told her I took it upon myself to disassemble the salt cell and it turns out nothing was broken the tech just didnt have a gasket properly installed. I fixed it and finished opening the pool. I told the lady that I shouldn't have to pay for the opening when they didnt even finish. She told me to come in with pictures of my pool (it was a swamp by this point) and water to test and they would give me the chemicals. When I came in the lady was trying to charge me for the chemicals until I argued with her. I'm pretty sure she only gave them to me because people were in the store listening. None of this is acceptable customer service. I should not have to beg for a company to make things right when they were the ones that messed up.

I am writing to formally express my dissatisfaction with the repeated issues I've experienced…read moreregarding the closing of my pool this season. On three separate occasions, I was given excuses as to why the work could not be completed as scheduled. Each time, I was assured it would be taken care of, yet the service was delayed again. Not only has this been frustrating and inconvenient, but it has also created unnecessary stress as the season has already changed, and I relied on your team's professionalism to ensure my pool was properly closed on time. I scheduled well in advance and expected that commitment to be honored. At this point, I feel that I have not received the level of service I was promised or paid for. I would like a clear explanation as to why these repeated incidents occurred, along with confirmation of when my pool will actually be closed. Additionally, I believe compensation or a discount on this service is warranted given the repeated failures and inconvenience. Lucas M

From the moment we walked in the door and met Cheryl to scheduling service with Cathy the entire…read moreprocess has been smooth, easy and organized. Cheryl is very knowledgeable and was able to educate us in the process of picking the right hot tub to fit our needs and wants. We purchased the Hot Spring Grandee NXT and it has exceeded our expectations. Chase and his crew impressed me during delivery and install. We have a difficult yard for delivery but the guys did a great job overcoming the obstacles in my yard and making our dreams come true to have this amazing hot tub in our yard for our relaxation and health. Malachi set up our WiFi sound system which adds a whole other element of enjoyment to our evenings. Cathy has helped us set up our service plan for our hot tub and has been such a pleasure to work with as well. I would not hesitate walking into Spring Dance Hot Tubs again and only wish that I had done it sooner!

I do not recommend Spring Dance Hot Tubs, Marlton, NJ because they do not honor the warranty that…read morecomes with the products they sell. We purchased an Endless Pool Swim spa from Spring Dance. It was delivered in 12/24. This was a major investment on our part. In addition to the spa purchase, we were also required to meet strict code requirements in our township (as well as those recommended by the manufacturer), for example, installing a 12' by 14', 6-inch thick concrete reinforced pad, fence with pool latch gate, as well as electrical requirements (before the township would provide a certificate of approval).... The Spa has a minor water leak.. The End2End spa cover, that we paid $5500, does not fit properly. The service department sent two different technicians (in 5/2025) to address our concerns and, while both technicians could see the water leaking from the spa, they could not locate an issue with the plumbing or the spa tub. The second technician located water in the base of the spa, but could not find where it originated. Both felt the spa cover was satisfactory .We disagree with the findings of the technicians. We do not want water inside the spa cabinet as it will rot the wood frame. We need a spa cover that seals properly to avoid heat loss. The second technician that was at the house pointed out mice droppings around the frame inside the cabinet. He suggested we use a mice deterrent, such as peppermint oil. Mice enter the spa cabinet around the base where there is a gap. The construction of the spa cabinet is defective, held in place by wood screws, and will not hold up over time. The wood frame of the spa is incomplete, as the second technician found a section of lumbar framing material that was never installed and sitting inside the cabinet. Only the upper portion of the spa frame is treated lumber (painted black) while the lower half of the cabinet appears to be unfinished. The operations manager in the service department of Spring Dance wanted to send a third technician to review our issues, but I declined as he disagreed that we have a warranty claim with our spa. He said rain or snow will get in the spa cabinet as it is not designed to withstand water. He said there is no warranty claim with the End2End cover as no cover provides a perfect seal. He said there is a waiver in the warranty regarding mice getting into the spa cabinet. I disagree as there is no such waiver in the warranty. The spa cabinet is warranted 3-years from defects, but he said there are no defects in our cabinet. I asked that he replace the spa with one that is well constructed (doesn't leak, sealed cabinet that doesn't allow mice to enter), free of all defects, and that he replace the End2End cover. He declined because he does not believe we have issues with our spa, or the End2End cover, --therefore, there is no warranty claim. He insists that Spring Dance Hot Tub honors the warranty of all the products it sells, but this apparently does not apply to our spa. The bottom line, Spring Dance Hot Tubs does not honor the warranty of the products they sell. Buy at your own risk.

best place I ever worked. They are a true family company and do the best work ever! They treat…read moretheir customers like family and it truly special to watch.

Design: At first design meeting we were given a price sheet…read morewith the exact costs of everything. A CAD system was used during the design meeting to give us an exact visual of the pool. It was overwhelming having that many items to consider and we were told not to stress everything could be (changed up to the point of putting the markers in the ground before the excavation. We did set up another design meeting a few weeks later and they easily changed some things for us and gave us a new estimate. (I suggest looking at the tiles and patio stone during one of your meetings. I found it helpful to know the shade of blue we were going to use and the color stone.(Go extra on the decking - you can never have enough room on the patio around the pool.)) Payment: The payment schedule was clearly outlined. We asked Kiera to send us an email several days before a payment was due and she did. Install: It was a little chaotic but Kiera was in constant contact with us and happy to answer concerns. The team is truly professional and experts at their trade. They did beautiful work. Calvello landscaping did the travertine stone around the pool. They worked seamlessly with VanBrill during the build.

Joanne and the service crew are amazing. They are courteous and respond quickly to any issues. I…read morehave used their services for there years, this includes repairs, liners, and a cover. I am 100% satisfied.

Whenever I stop in they are engaging and helpful. They will find the part I need, no matter how…read moresmall, and do it with precision and a smile. Thank you!

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.