Cancel

    Open app

    Search

    Lotus Western New York

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Lotus Western New York Photos

    You might also consider

    Recommended Reviews - Lotus Western New York

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Car Dealers 905 times last month within 15 miles of this business.

    Verify this business

    Northtown Toyota

    Northtown Toyota

    2.4
    (99 reviews)

    Just worked with Navid to get into a new car, I told him what I wanted and he got me into it in a…read moremonth. A car thats wait eveyrone else said was 2-3 months he got me into early and i see that as very good customer service, once I came in for my paper work and talk numbers, he was very reasonable and didn't add on any bs. Highly recommend going to Navid!

    I had a very frustrating experience working with Mark Beasly at North Town Toyota. The entire…read moreprocess of purchasing and arranging shipping for my car was unnecessarily prolonged due to poor communication and a lack of knowledge about their own shipping process. I was repeatedly given incorrect information, which made an already stressful situation even more complicated. I paid for shipping 10 days before ever receiving the car, yet throughout that time I was constantly given different pickup and delivery dates that never actually happened. Because of the misinformation, I ended up taking time off work multiple times for no reason, expecting the car to arrive when I was told it would. There was little to no communication, no tracking updates, and no sense of urgency from the dealership regarding the situation. What made the experience even more frustrating was that I eventually had to contact the shipping company myself and speak directly with a manager just to get a carrier assigned and have the car shipped within the timeframe I needed. That should have been handled by the dealership, especially after already paying for shipping well in advance. On top of that, the customer service was extremely disappointing. I remained patient and cooperative throughout the process because I genuinely wanted the car, but I never felt like I was being taken seriously as a customer. There was constant pressure to sign paperwork before the end of the month, which clearly felt more beneficial to the dealership than to me. I was also told the car would not be held for more than a week unless I signed immediately, creating unnecessary pressure to rush into a major purchase. At one point, I was even told another person had a hold on the vehicle, which felt like a scare tactic to push me into making a quicker decision. Overall, this was an incredibly stressful and exhausting experience. Between the misinformation, pressure tactics, lack of communication, and the fact that I had to step in and handle parts of the shipping process myself, I can honestly say that if I had known things would be handled this poorly, I never would have purchased a car from this dealership. I would strongly encourage others to be cautious when working with this salesperson and dealership.

    Lotus Western New York - car_dealers - Updated July 2026

    Loading...
    Loading...
    Loading...