Basil Classic Cars Is The Classic Car Emporium Of Western New York ! :)…read moreTheir Wide Selection Of Beautiful Classic Cars Is One Of A Kind ! :) Take A Look & You Will Be Satisfied With The Wide Selection, Enough To Buy

Communication was terrible. I committed to buying a car there. Left a 1000 dollar deposit. I really…read morewanted the car. Shook hands on a deal . However the few days following were poor. When I texted the salesman to get a final total for the bank check I got a number way out of whack from my purchase price. I asked if this included my down payment and he says no , just take a thousand off that. Ah, no. That still left me way above where we were suppose to be. I literally had to sit down and do the math myself. He did not know Erie county sales tax and actually asked me which I found strange. I sent him the correct math and asked for an itemized bill so I could see the exacts amounts. He actually hand wrote it on a piece of paper in pen , took a picture of it and texted it to me? This is suppose to be a professional organization? It seemed to me they had zero clue what was going on. Come to find out my salesman was actually out of town. Somebody was handed this deal who had no clue what was going on. It is the companies or salesman's responsibility to make sure who the deal is being handed to has a clue what is going on. The whole thing totally turned me off. It was so unprofessional I lost total trust in the deal and backed out. It's a shame because I did want the car but me being the customer had to basically spoon feed the deal to them ? Once I am working that hard to make something happen I'm done. I'm the one spending the money. Just a total disappointment and I will not be returning. I'll buy a car elsewhere .

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

Yes, I concur entirely with the previous poster regarding this dealership. It is a very, very fair…read morein dealing with its clientele, and treats the buyer with respect. I too purchased a vehicle from this location, and Lisa was absolutely rid myself of the negative reputation of the stereotypical aggressive and unrefined sales rep. She is completely professional, helpful, responsible, and easy to deal with. I am sure she is very successful at her work because she does it so well. Also, in dealing with a couple of minor issues on a previously owned vehicle I purchased, I too dealt with Melissa, and she offered completely acceptable resolutions to minor issues related to the sale, and needed to be adjusted. Absolutely entirely pleased with the sales process and how I was treated, and the vehicle is one of the best I have owned with no mechanical flaws whatsoever. Just routine maintenance as recommended in the owner's manual, and I have had carefree driving for near 130,000 miles and going strong My car has been a very durable, reliable, and quality-built vehicle. While WH Cadillac does not have the glitzy "shock and awe" gleaming glass and steel showroom of the Mercedes-Benz concession in Clarence, or the Lexus dealer in Amherst, who the hell cares? I am here to buy a car. I like the understated respectability of WH Buick GMC Cadillac.

I enjoy coming to this West Herr of course when I have a need. The staff are helpful, courteous,…read morevery timely. The inside is very clean and the A/C is always kicking to keep you cool during the hotter months. The salesmen/women are also really helpful. I've dealt with Donny Graham for years now and I won't go elsewhere. The only complaint I have is the parking around the building. It is very limited and congested. Be careful when finding a parking spot.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

I was referred to the dealership manager Mr. Adam Beck a few years back and I cannot say enough…read morepositive things about him. He is busy yet every time I come to the dealership, he takes a moment to greet me and is genuinely a great person. He also will give you the best deal he can hands down when purchasing a car! I know because I have now purchased 3 VWs from him. He also manages the Basil Toyota dealership and I sent a colleague there who made a purchase because he again gave him the best deal around. The service department under Mr. Joseph Manko is also outstanding. Safety is extremely important to me as I have a large family with young drivers, and Basil VW is competent and very careful servicing our cars, and they get it right the first time! I known because we have 5 VWs and I take them there exclusively for service. The service department keeps our cars running great and safe, and this gives me peace of mind! Get to Basil VW, I promise you won't be disappointed!

I am very disappointed in Basil VW of Lockport where I have taken my SUV for 7 years…read more Unfortunately, the case of the soggy SUV continues with no resolution and over $500 on the same diagnostic test with two very different results. I had this appointment with Basil before I went to Northtown VW for my 2019 Tiguan for a diagnostic on a leak possibly from the sunroof. I found water pooling on the back passenger floor and no sign where it came from. I found this was subject of a lawsuit and settlement with VW in 2023 that included my VIN#. Northtown denied knowing anything about this service bulletin even when I showed it to them, but they would perform a water diagnostic test ($259) basically watering my car for 3 hours, take it apart to find the leak. They found defective parts, cleared out the debris, wrote up a detailed quote for $4800+ including items covered under the settlement, but they would not help with any coverage claim to VW and charged me the fee. I kept my Basil appointment, showed them the Northtown paperwork and yes, they had the service bulletin information! But, they must do the same diagnostic test again at $249.00 this time, but if they find warranty work, its covered. Of course, the minute the mechanic lifts the back rug he finds water, and some had gotten on the panel where you step in and proceeds to tell me the leak is actually coming from the back passenger window! Not part of the settlement. Ok prove it to me. According to him, the water came in through an outer rubber window seal (not broken, I have pictures) and these teeny tiny one of two streaks of water lines at the very bottom of the door are proof that 2 gallons of water went down that window and into the passenger floor area? I asked what he thought about the shrunk hoses that Northtown had claimed where there and defective, the sunroof glass being an issue too, everything on the report I gave them to confirm, but he hadn't looked because they have to take the liner apart and everything, which I thought was part of the diagnostic test! The same diagnostic test conducted differently? He said I wanted them to 'find the leak'. No! confirm the service bulletin and damages Northtown found so we can claim and get repaired!! Instead the mechanic saw a small puddle of water I had splashed on the rocker panel before the car went back, when I looked under the rubber floor mat and the water came pouring out on that part of the open door and also had spilled on the service entry floor! I put it back so when he lifted up the mat he would see the water too. Yet he he saw some water on a rocker panel and concluded it was the door seals with a couple tiny, dry drips (wet rocker, dry inside door? Easier to take off than a liner and look at hoses. There was no puddle inside the door or any trace of it. I questioned him and he couldn't come up with good answers about the window seal being in tact and the drips were - irrelevant. So another $269.00 with no repair in sight. BTW the recommended repair of the door and seals, $800.00 and does not include replacing the carpet. I took pictures, the seal is fine. They didn't do what I asked them to do and confirm the diagnosis, submit the claim to VW and schedule the repairs!! Also, the mechanic told me it is likely the tubes are defective as Northtown said, because they wouldn't put something like that in a report unless it was true and he was willing to do the same. But his bosses wouldn't allow it. They want me to go back again where he will take it all apart and look at the tubes in a couple weeks. Completely ridiculous and unnecessary if they did what I asked, not what he assumed. So this same test was conducted twice within 5 days and Iwo completely different 'causes' , one covered under a lawsuit and settlement, that the dealer (Northtown) won't submit, and this dealer (Basil) has the service bulletin, is willing to submit a claim, but won't confirm the information on their own and charges me for the same test as Northtown to get a result that makes no sense and will have to do over? Frankly, it's time for formal complaints and government authority to get involved. Very disappointed and I will not by another VW ever again.

Was the easiest car buying process!! The owner is nice and…read morenot pushy at all. Would 100% recommend, buy and support locally owned businesses instead of big car dealerships.

Great services and honest . I trust them 100%. This is our " go to" place for all our automotive…read moreneeds. If you need anything from a simple NYS inspection all the way up to a major repair work, Blatner's is a one stop shop. They also sell a large amount of quality used vehicles. The owner Rob Blatner has been in business for many years and is a trusted member of the business community.

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.