i would give alan rosen and nickle city - negative stars. i plan on suing him, not only that but i…read morehave taken my story the our news outlets, and social media. here is my legit story from this con man. do not i mean seriously do not go to this guy. im traumtized by the exsperience. on 05-10-24 i got dropped off there with a high exspectation to leave the lot with a car. he is so good at first he took great care of me. i gave him $390 down he lied to the lien place stating i gave him $1000. i had to make two other seperate $305 payment to alan to make up for the thousand down he said. i was beyound greatful. he even allowed me to use to the car to run back and fourth to my house twice while we worked out what i needed to be able to getter done while i was test driving the car back and fourth i noticed the brakes on the right and back seemed bad. he reassured me that it would be taken care of at inspection, before pick up. i neeeded more help when it came to insurance so we did not finch the deal that day. at 9:30 am saturday 05- 11- 2024 i showed up with the proof of insurance needed to get the car. but after another 3 hours my insurance was a mess. alan was so kind to help me out with the declartion deductable, i was finallly offf and away to work. i'm a deliery driver so my car like most is there souce of income. on mothers day in the we am like 8:30 when i was leaving for churh the back right tire locked. i called alan and he stated "take a hammmer to the drum back on it till the brakes realse and drive back words. this lead to smoke and burning out the tire and caused the neighborhhod to come check it out. i called again he stated to contuine doing that till it released. in the mean time a nys aouthoried car inspector who happen to be my neighbor came to the rescue. he was able to get to the root of the problem. it needed new brakes and drums. after asking for more help from alan where this call was less then friendly on bboth parts. he finally decided to get it towed okay. then when while we were waiting the mechnic said he could the job now $200. i found the two hunderd and as we were waiting for the cash app. alan showed up and stold my car back. allowed by police. after i came up with the money to fix something that legally he was responblie. i had a warrenty and a lemon law. i wanted and neeeded it to work that after non. not only out a car on mothers day but yet also a job. thanks again alan rosen you fake con artist i believed and trusted in you. such a ytpical man took mhim for his word

From the owner: We have been serving Lockport and the surrounding WNY areas with quality used vehicles for over 33…read moreYears.. We specialize in financing - subprime lending is available and all types of credit are welcome. We CAN get you approved when others cannot. We are a family owned and operated business, and when you are here you can expect to be treated like family too. Stop in today to see our great selection of vehicles.. Located on Transit Road in Lockport directly across from the Lockport Plaza. Trade-ins are accepted.

I purchased an automobile at Best Buy Auto Sales and am very pleased. I looked over the lot at…read moreleast three times. I kept going back to the same car and finally took it for a ride. He prepped the car and I picked it up within two days. This was a year ago. Still pleased.

I had an absolutely amazing experience here! They made it so easy to buy a car. I couldn't…read morerecommend this place enough! Ryan Kowal (Sales Consultant/Car Sales Division) was so great! I appreciate his genuine dedication to help me find the perfect vehicle. Also Dave Hammond (Customer Experience Manager)! I couldn't be more happier!

I rented from the enterprise on fairmount ave in Jamestown ny they quoted me a price of $1600 for a…read moremonth rental fro a outback intermediate suv they charged me $1986 and claimed that the taxes for the Month were almost $400 even tho online the taxes per week are $66 making there math off by $136 and never returned my $200 security deposit so they took me for about $350 this is after renting from them for the past 6months a month at a time Adam the manager is a complete fraud and will lie and make up bogus charges to fit a botched contract rent from someone else if at all possible

The Auto Store in Lockport is a terrific family business! Stop in and see John for a great deal!read more

***GIVE A READ BEFORE PURCHASING A VEHICLE*** *** A college…read morestudent 14k in debt AFTER owning jeep for 5 months*** *** Refuse to help because of "Lemon Law". No Good Will*** A couple months ago, I approached Tom and informed him that I was in need of a vehicle, preferably a jeep or truck. I explained I was a college student, my car was just stolen and I needed something that was reliable and fits my needs! There was a Jeep that had everything I was looking for. I asked as many questions as I could about this vehicle. Tom informed me that this Jeep was excellent, everything was tested, reliable and that "We stand by our vehicles and if something goes wrong, we do what's right to take care of the customer". And that there was nothing to worry about on the mileage (114,000k) because it was in excellent condition. I purchased the Jeep happily and feeling confident. The engine light came on 2 days after purchasing and he said it was nothing to worry about. Long story short, it's been 5 months and the engine need to be replaced. Every mechanic and dealership I brought the jeep too said that there was no way the seller didn't know something was wrong. Upon inspection, things were rigged up within the engine. I'm now a college student in Nursing school who is in 14k debt on a vehicle that I can't even drive. Have no money to fix or replace this engine. I called him for help and he kept trying to throw me off and put the problem onto the mechanic. Tom also said he would not help pay anything. The most he said he could do is inspect my jeep and fix it, but would charge me the full amount and would be 3 months out! remind you, winter is coming in 2 weeks. They do not care about their customers. They dont know what good will is. Don't recommend to anyone.

I was referred to the dealership manager Mr. Adam Beck a few years back and I cannot say enough…read morepositive things about him. He is busy yet every time I come to the dealership, he takes a moment to greet me and is genuinely a great person. He also will give you the best deal he can hands down when purchasing a car! I know because I have now purchased 3 VWs from him. He also manages the Basil Toyota dealership and I sent a colleague there who made a purchase because he again gave him the best deal around. The service department under Mr. Joseph Manko is also outstanding. Safety is extremely important to me as I have a large family with young drivers, and Basil VW is competent and very careful servicing our cars, and they get it right the first time! I known because we have 5 VWs and I take them there exclusively for service. The service department keeps our cars running great and safe, and this gives me peace of mind! Get to Basil VW, I promise you won't be disappointed!

I am very disappointed in Basil VW of Lockport where I have taken my SUV for 7 years…read more Unfortunately, the case of the soggy SUV continues with no resolution and over $500 on the same diagnostic test with two very different results. I had this appointment with Basil before I went to Northtown VW for my 2019 Tiguan for a diagnostic on a leak possibly from the sunroof. I found water pooling on the back passenger floor and no sign where it came from. I found this was subject of a lawsuit and settlement with VW in 2023 that included my VIN#. Northtown denied knowing anything about this service bulletin even when I showed it to them, but they would perform a water diagnostic test ($259) basically watering my car for 3 hours, take it apart to find the leak. They found defective parts, cleared out the debris, wrote up a detailed quote for $4800+ including items covered under the settlement, but they would not help with any coverage claim to VW and charged me the fee. I kept my Basil appointment, showed them the Northtown paperwork and yes, they had the service bulletin information! But, they must do the same diagnostic test again at $249.00 this time, but if they find warranty work, its covered. Of course, the minute the mechanic lifts the back rug he finds water, and some had gotten on the panel where you step in and proceeds to tell me the leak is actually coming from the back passenger window! Not part of the settlement. Ok prove it to me. According to him, the water came in through an outer rubber window seal (not broken, I have pictures) and these teeny tiny one of two streaks of water lines at the very bottom of the door are proof that 2 gallons of water went down that window and into the passenger floor area? I asked what he thought about the shrunk hoses that Northtown had claimed where there and defective, the sunroof glass being an issue too, everything on the report I gave them to confirm, but he hadn't looked because they have to take the liner apart and everything, which I thought was part of the diagnostic test! The same diagnostic test conducted differently? He said I wanted them to 'find the leak'. No! confirm the service bulletin and damages Northtown found so we can claim and get repaired!! Instead the mechanic saw a small puddle of water I had splashed on the rocker panel before the car went back, when I looked under the rubber floor mat and the water came pouring out on that part of the open door and also had spilled on the service entry floor! I put it back so when he lifted up the mat he would see the water too. Yet he he saw some water on a rocker panel and concluded it was the door seals with a couple tiny, dry drips (wet rocker, dry inside door? Easier to take off than a liner and look at hoses. There was no puddle inside the door or any trace of it. I questioned him and he couldn't come up with good answers about the window seal being in tact and the drips were - irrelevant. So another $269.00 with no repair in sight. BTW the recommended repair of the door and seals, $800.00 and does not include replacing the carpet. I took pictures, the seal is fine. They didn't do what I asked them to do and confirm the diagnosis, submit the claim to VW and schedule the repairs!! Also, the mechanic told me it is likely the tubes are defective as Northtown said, because they wouldn't put something like that in a report unless it was true and he was willing to do the same. But his bosses wouldn't allow it. They want me to go back again where he will take it all apart and look at the tubes in a couple weeks. Completely ridiculous and unnecessary if they did what I asked, not what he assumed. So this same test was conducted twice within 5 days and Iwo completely different 'causes' , one covered under a lawsuit and settlement, that the dealer (Northtown) won't submit, and this dealer (Basil) has the service bulletin, is willing to submit a claim, but won't confirm the information on their own and charges me for the same test as Northtown to get a result that makes no sense and will have to do over? Frankly, it's time for formal complaints and government authority to get involved. Very disappointed and I will not by another VW ever again.

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

I have brought several vehicles in over the past few years for multiple issues. The service is…read morefantastic, and the price is even better! Quality work, and super quick friendly service. I recommended multiple times to family and friends.