Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

We needed an annual inspection for our company's fire extinguisher. I originally called the company…read morewho did the previous inspection. In fact, I called them twice. Two weeks ago. Still haven't heard back from them. I kinda wish they'd call back just so I could have the satisfaction of telling them I went with another company because they took too long to call me back. On a SUNDAY, I sent FIRESHIELD a request for a quote through Yelp. Within a short period of time and a few text messages back and forth, all my questions were answered and I had an appointment scheduled. The tech arrived earlier than the appointment window I was given, was very friendly, and had completed everything in about 15 minutes. FIRESHIELD's fee for the inspection was also less expensive than the other quotes I received. I will definitely be calling them for future fire extinguisher inspections and servicing.

Aaron responded quickly and efficiently to my request. He is able to provide same-day service…read more This technician Rudy serviced the apartment I managed, and he was awesome! He conducted a thorough inspection and was very friendly and professional. The work was completed by Rudy in about an hour, and he answered all of my questions and made sure I was completely satisfied. As well as teaching me how to operate a fire distinguisher safely, he also taught me other relevant knowledge. Rudy and Aaron, thank you so much for everything.

Had asked San Jose Fire Protection for a quote on refill + certificate on one fire extinguisher…read more Quote was very promptly provided which was better than quote from big company. Technician arrived and figured out fire extinguisher cannot be determined. At that any point, The technician could have asked for more money. Instead, they provided fire extinguisher from their own inventory + certificate and still did not ask anything extra!! Very rare to see in today's business environment! Thank you San Jose Fire Protection. Will be happy to to do business again!

I'm happy with quick service, Manny is very helpful! Please come to find him to looking for servicesread more

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

After purchasing my first commercial property I was promptly informed that I needed a thorough fire…read morecode compliance inspection, including auditing all the fire extinguishing equipment and fire suppression systems. A friend recommended Liberty Fire Protection and I was blown away by the professionalism and thorough knowledge of Joe and his friendly staff. I received a detailed report of the inspection results. Since there were a few fire code violations, Liberty Fire Protection was able to make the necessary repairs, retrofits and installations and we were code compliant once again! And Liberty will do my regular inspections going forward, all for less than the other bids I received. Every property owner should schedule and conduct inspections having their commercial fire suppression systems equipment regularly maintained by a licensed professional fire protection service like Liberty Fire Protection.

From the owner: At Liberty Fire Protection, we are dedicated to safeguarding lives and properties across Northern…read moreand Central California. As experts in fire and life safety systems, we specialize in the monitoring, inspection, testing, and maintenance of comprehensive fire alarm and fire sprinkler systems. With full licensing and a commitment to excellence, we offer free inspection quotes with competitive pricing to ensure our clients receive the best value for their safety needs. Our services extend beyond regular business hours, with 24-hour emergency service available to guarantee our clients' safety at all times. Trust Liberty Fire Protection for reliable, professional service that prioritizes your safety and peace of mind!

Was able to inspect and tag 4 extinguishers next day! Great customer service! Highly recommended.read more

Very fast and efficient. I use them each year to test and certify my extinguishers.read more

They helped me last week get up to date with my fire extinguishers…read more I called around and found this place. It was an hour before closing and I said I would be there in 20 minutes. I got caught up at work and showed up about 5 minutes before they closed. I felt really bad so when I walked in I asked if they can still see me. They were so friendly and did not rush me or seem annoyed at all that it was pretty much the end of their day when I walked in. The lady at the desk was very friendly. And the other lady who helped me was also super friendly and extremely knowledgable. She helped me with some other questions I had about fire safety and exit plans and she did not hesitate to answer all my questions. It seems so silly to be so excited about using a company that sells fire extinguishers - I mean it's not like a dining experience at a restaurant. I was just picking up extinguishers. But for them to be so helpful and friendly made my day. Simple human kindness. They got me as a customer for life.

Excellent service,very helpful, Very knowledgeable staff, kind and helped us out, ask for kenny…read morecheers chef wahjeewah