Your receptionist, Dena, provided me with one of the best customer experiences I've ever known. I started many improvement projects around my home last September. While doing this, I received a few notifications from Nicklin Community Management Services. Thankfully, their office is close to my work site so I could easily stop by after receiving a violation letter to provide an explanation. From here, Dena single handedly got me to a resolution for all my issues. Dena taught me so much, and did so with kindness and patience. She is smart, wise, and I observed her adapt to all kinds of different situations that customers came in with. She was courteous and charming. Please promote her! Without her, I would not have been able to solve my problems. read more

Our experience with this HOA rocksprings vista lll, runs by nickling community management had been very disappointing. There has been recurring issues with communication maintenance oversight and financial transparency. A large amount us paid annually 300,000.00 per year for landscaping, but common areas remain neglected and do not reflect that investment. Maintenance and repairs commitments has not been follow through. Additional some fees appeared in financial reports without clear explanation to homeowners. With The HOA dues continuing to rise, residents expected services and imorovements.which has not materialized. The management has not met home owner expectation to regain trust. read more

Update: It is now going on June, Las Vegas pool season, which began in April, actually March this year with early heat waves and our pool is still closed (along with bathrooms, grill area, picnic tables and lounge chairs. Just another pointless, worthless HOA that doesn't know how to get done what matters. There is still no reason to completely close off our pool area. I would never, ever live somewhere this HOA is managing. This is getting to the point where attorneys need to get involved. This is work that should have been completed right away, top priority as the only amenities (which is $180 per month) to the community have been closed off read more

I received a "courtesy notice of alleged violation" because my 17yo son's 2018 Honda Accord was parked in my driveway. This is the most insane letter I have received yet. Last time I checked, I was allowed to have a vehicle in my own driveway. Of course it's there over night, he's 17 and sleeps at night prior to going to school. The vehicle is in excellent shaped, parked appropriately and registered to the state of NV. He drives it to school, work, and activities, so it's not just sitting there all day. Are you kidding me????? read more

They do not understand what a CMV sized vehicle is & ignore the Federal Guidelines on a Commercial Vehicle. Absolutely ignorant of standards & guideline. Told if u drive it to work it's a CMV. Just wow! read more

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Takes over our previous HOA, has no way of showing us our balance that we owe or even what we paid before they took over. Send you a book for you to send in your monthly dues but again, doesn't show what you owe except for the monthly fee. Website? Checked that and same thing. You're just supposed to guess what you owe. I pay for the year and used to be able to check if mine was due at the end of February or beginning of march, not anymore. Have a neighbor trash the front of their house and tear everything out? They don't care, to them that's water friendly. At least the previous association would ask to replace with water friendly/desert friendly landscape for it to look nice. They'll tow your car if it's in front of your house but leave vehicles with no plates in the guest parking. 0 out of 5 stars Do not recommend read more

Poor customer service. Very hard to get in contact with on a daily basis. Website is constantly doesn't work when trying to access account information. read more

HOA for years with them. And they just plain suck. Always something stupid to fine you. Never available hard to communicate with.

Here we go again with false violations again because the neighbor is on the board. NCM is horrible. Hope we can get rid of them again. Complaining about leaves in my yard while dozens of others do too. Two days after my gardener did the yards the tree dropped its leaves. But NCM is there to harass. Why don't you fix the broken gate at the entry in stead of harassing homeowners and actually put our money to work! read more

worse HOA management ever, they just took over our community and they keep sending so many different compliance letters then when I call to inquire about it I can never reach the person to talk to. seems all they want to do is Fine me and not talk to me to explain what it is they want me to do! I hate this company and they literally make me want to sell my home and move read more

Absolutely terrible. Fined me $2200 for a little tree outside of my front door that I removed immediately after being made aware I was in violation. They are honestly pathetic lol. I tried to dispute the fine and see if they'd work with me and they told me they'd put a lien on my home if I didn't pay up. Meanwhile in my neighborhood there's dog shit everywhere. Bad ass kids running around throwing rocks at the pool with no parents around while security sits there watching anime on his phone. The gate is always broken, the one gate hasn't had a keypad that works in 4+ years. read more

Sad to say, Nicklin is as incompetent and irritating as ever. They still manage our complex as if they own it and as if we (the owners) are chattel. They are completely domineering, rude and aggressive. Do yourself a favor and find another place to rent or purchase. Avoid them like the plague. read more

Worst community management I ever know. I asking them for over 5 years to trim or remove overgrown tree in side of my house. This is ridiculous. They deserve for -5 stars read more

Laura Pendleton and autumn Pacheco are not good at enforcing CC&Rs. They're content to let another resident spray paint mailboxes, damage other peoples mailboxes , key peoples cars and then tel the resident they have to keep paying for the damage they refuse to prevent. They're horrible, stay far far away from Nicklin. They'll take your money and not do a dam thing for it. read more

a parking Prison . They will ignore AB 303 and send you a hearing notice even if your not parked illegally. Avoid this area if your hardworking and don't have the time for hearings and fines . It's a nightmare. read more

if I could give zero stars I would this company allows our neighbors to make false accusations and then they send us fines based on these false accusation no evidence just the word of their trusted neighborhood advisors who are prejudice against renters and hispanics they should be ashmed of how they handle business. I will be looking for representation. read more

I had to call today to get some information about one of the properties my boss manages, which happens to be in a community that Nicklin manages. Dena not only answered the phone right away and was helpful in answering my questions, but she followed up with a great email that gave me links, documents, and a list of what I needed to do to get our issues resolved and who to send things to. It was such a pleasure to have someone who looked at the bigger picture rather than simply answering my initial question. Dena obviously takes pride in her job. If the rest of the team is as good as she is, I recommend them. read more

Leased a home through Nicklin for 4 years. Four shrubs were 90 per cent dead when we moved in, so naturally they died. Shocked when we were charged for the dead shrubs ($170.00). Other phantom charges ($290.00) increased the amount deducted from our deposit. Companies like this know they can rip off clients without any consequences. This is a sad but true experience! read more

Went in to get my parking permits and Dena is amazing! I have worked with other HOAS and Nicklin Will at least work with you on any issues, when other HOAS do not. They keep the property well maintained at a decent price too. read more

I had to trust them for years because I had not other options....we are getting ready to get rid of them! everything I read from other ex clients is true! their lack of commitment and honesty is beyond words. DON'T DO BUSINESS WITH THEM! read more

They ignored and treated me like trash. We once had a zoom type meeting called by our manager, she decided not to show or let us know the meeting was canceled. My time ment nothing to her. read more

Hands down this company is the epitome and definition of what is wrong with HOAs. They are rude, unreliable and discriminatory. I have the report on the home I bought going back to when it was built. It is the same plant life that was in place 20 years ago now much bigger but since I bought the home suddenly it isn't good enough and needs more? Makes NO sense. They sent a violation for a trash can I don't even own. By the time I got home it was already gone. I have NO idea who it belongs to but I got the violation. These people have NO common sense and if you aren't their pet kissing up to them you get nailed with silly violations monthly just to harass you. Had I known never would have bought this house. NOT worth the trouble they cause over $22/month HOA fees. They really need a life. read more

This is probably the worst experience I've encountered with a management company. The agent I've been working with (on two separate occasions) has proven to be very aggressive with her tactics when discussing negative balances and cosmetic issues that are eye sores costing up to a $100/week. "Unprofessional" comes to mind when trying to describe my recent conversation with NCM. This agent seems to enjoy the sound of their own voice for they do not like to let you speak your voice. I'd try harder if shopping for a management company. read more

I cannot express the frustration I feel when dealing with this company thus far. I haven't needed to up until now since they've taken over management of my neighborhood. The two women I spoke to on the phone were excessively rude and unprofessional. The first transferred me before I even finished my sentence. The second was curt almost to the point of aggressive (accounting dept). I was just trying to understand a part of the bill and was asking for help and clarification. Just horrible customer service! read more

Wish I could leave zero stars. Just bought our house less than a year ago and we are stuck with this company. In less than a year they have changed to different websites to pay your hoa. Anytime I have questions and call they ate so rude and less than helpful. I called today because their new website cant find my address and the woman that answered the phone cut me off while I was talking and transferred me to someone else whose phone went to voicemail. I've now called back over 5 times and no answer from anyone at all. I cant believe this is a place of business. They take your money and write fines for the dumbest stuff ever and yet I dont see them doing anything to keep the neighborhood nice! I wish I had a choice to switch. Try to avoid of possible! read more

Worst company I have ever encountered. Try to call them and cannot get return calls for over 2 weeks. Manager Jama is never in the office nor will return calls. I've received fines for other people's offenses because I've been singled out so much. The reasons are so many I cannot understand how they're still in business! read more

Nicklin Community Management has been handling our HOA for years.  I've always had a positive relationship with their front desk receptionist Dena. She is Great and the right person to handle the front lines at the reception desk. She is ALWAYS kind and considerate. She always is willing to see that whatever the issue or situation would be it was relayed to the proper person.  People / Community Managers come and go over the years. But those people are hidden in the back offices with little to no interaction with the public.  Never had any interaction with them because I was a Home owner in good standing.  If and when there was a time when there was an issue that needed to be addressed , Dena made sure the HOA Community Manager at that time "Laura P "was on it and kept up with great outstanding communication skills. Now Autumn P is the new Community manager and is doing a excellent job caring the torch. Thank you to these 3 ladies for always helping me when I got lost in the shuffle with those prior employees that are no longer with your company. Thank you read more

If you're looking for a management company, I suggest you continue your search. The only reason I'm giving them two stars is because of the office staff. Anytime I have gone into the office or called, the associates have been more than friendly and do everything they can to help get me what I need. The actual company, however, is horrible. They get tons of money from our property, but I can't tell what it's being spent on. I spent my first 2 years barely being able to swim in the pool. Most of the time I went to it, I couldn't swim in it, and had to go back home to send a complaint. After 2.5. years of complaining, the pool is finally being maintained, but, unfortunately, due to their track record, I can't be confident that it's going to stay that way. Now, we haven't been able to use our basketball court for months and no one can tell me when it will be available again. It's being reserved to store materials for a project that we've been told was happening for at least a year now. The property looks like the landscapers were fired. It is just a mess. They just spent our money to replace the sprinklers and already many of them are broken. The people that are appointed to maintain our property keep getting replaced, but hardly anything about our property maintenance is changing. We have a small fitness center with only 3 machines in it: 2 bikes and an elliptical. There's plenty of room for a fourth, and I've been asking for a treadmill practically since I moved in here. They can spend our money on materials that aren't being used and a sprinkler system that's already broken, but they can't get a treadmill? I find that hard to believe. I keep getting told it will be discussed at the next budget meeting, but it wasn't discussed at the last one. How many budget meetings will I have to wait? The one sure thing that we can count on though is our HOA fees to increase, but for what? All in all, I feel extremely cheated by this company. I feel like I'm paying all this money to see minimal results. I don't mind paying the fees, as long as I'm getting what I'm paying for. And, right now, I am surely not. If you're looking for a management company, this is not the one. read more

Every time I have a question, concern or any kind of a challenge...Dena has always given me a solution! Dena is a very patient person!

worst hoa every, i live lived in las vegas for 10 years and i never had so many issues with an hoa. it seems like they don't care about the properties and the tenants, i made plenty of complaints and nothings never done. and what is the purpose of security they don't do anything at this property. think twice before you buy or rent here. i wish i can give zero stars, read more

I hate this HOA we are one of the only people who pay our dues on time and follow the rules . We were written up for a sports banner flying during baseball season and told to remove our "laundry" because there wasn't a rule for flying sports banners and then they sent an adendum a few months later. We were written up for items on the home that were installed on our home by the previous home owners and I'm talking been there since the home was built time shit along with a bunch of other dumb shit but the community still looks like shit and the people who do the pictures if you catch them speed off like bats out of hell when you ask why they are taking pictures of your home and I'm talk like didn't stop for the stop signs going 30plus mph. You would think with all the stuff they write you up for they community would look better but it looks like shit! read more

Very rudely worded letters of minor violations. I understand that they need everyone to comply with the standard of the community but they way that they immediately threaten you for a popped out window screen is ridiculous. And I just couldn't call them to inform them that I fixed the issue. An e-mail or letter sent back to them is what is required. This impersonal way of dealing with issues is very rude. read more

Beware! Horrible business practices! We have had to deal with this company for over a decade and they have been consistently rude, unhelpful, and condescending. We have received threatening notices regarding very minor violations caused by our renters (rip window screen, dog barking) and because they are so difficult to reach by phone, you have to respond by letter which adds time to the number of days required to respond and consequently, gives them a reason to fine you for the delay. They are not accommodating and will not try to work with you if you don't meet their demands. Stay away. read more

This is a HOA that just looks to fine to pocket money. Yyes you can never get anyone to respond back. Person that answers is rude. So have contacted lawyer to do investigate there procedures. If anyone has any complains you can contact me at 323 205 0909. read more

I was a board member of a condo community that had this management company and I would strongly recommend that you not hire them to manage anything. They were often rude to our board members, they would fail to follow through on one task after another and their 24 hour emergency number would go unanswered. Believe me, you can find a better manager than these guys, sorry we ever hired them! read more