My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

We bought a Sonata and Columbia did not have a second key available to us. Unbelievable! They…read moresaid to come back for it later. We did though it took a little while. They want to charge us for the key now. Very dishonest dealership. Since Jon McFarland previous GM the dealership has degraded its customer service, communication, integrity, and general caring. Would go to another dealer as Eric is doing a Poor job here. Here is the note from Jon, when we bought the Sonata initially. -- We greatly value your input. If you would rather call me than email, feel free to call me at (513) 489-2000. I want you to know I am available to make sure we provide you with the information you need in this important decision. Best Regards, Jon McFarland General Manager Columbia Hyundai Acura 10981 Montgomery Rd CINCINNATI, OH 45249 (513) 489-2000

I never go to the dealer for repairs but had a recall and my airbag light was on as well as check…read moreengine. Had the car 3 1/2 days, repaired (supposedly). Made a few stops on the way home and check engine light came back on. Of course now I cannot get through to anyone but AI. The customer service guy had texted me that he would have someone call but I still haven't heard $$$ So, nothing has changed. And see photo REALLY!

On May 17, 2025, I purchased a used 2020 vehicle with ~75,000 miles from DriveTime for $15,000,…read moretold to be in good condition. I drove it ~4,000 miles over 45 days. On July 3, 2025, it broke down completely and requires a full engine replacement ($10,000-$12,000). My 30-day coverage expired, and without an extended warranty, the dealership refused assistance. I requested a trade or replacement, but they declined. It is not reasonable that a purchase of this magnitude last just beyond the standard 30 day warranty. To any reasonable consumer, a $15,000 vehicle purchase represents a significant investment, and it is expected that such a purchase would provide reliable use for more than a single month. A total engine failure within 45 days renders the product essentially worthless and undermines the very purpose of the transaction. I voluntarily returned the vehicle to the dealer, and they still have it. I am left with a $15,000 loan on a non-running car with almost no use. Between the sales practices, conflicting pricing, and early failure, I believe the business is engaging in misleading and predatory practices.

DRIVETIME COLUMBIA GREYSTONE BLVD LEMON!!!!! I purchased a…read more2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced "TWO TIMES" by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I NEED A RELIABLE VEHICLE!! This car literally put me completely down while driving it twice!!! I need to get to my medical appointments!!! This undependable car put me in situations that could've landed me in the hospital or even worse. I'm on oxygen 24/7 and this car left me stranded!!! Do you know how scary that is!! A portable oxygen tank is powered through the car while driving. What if my oxygen tank would have died while being stranded in the interstate out in this hellacious heat?! This company put my LIFE at risk!!! This is the only transportation I have. And I'm at a $1800+ loss. I am HIGHLY DISAPPOINTED AND UPSET! They treated me like I was the one that was suckered into a trusted purchase from them! I have not been treated fairly or with any kind of concern for the LEMON they sold me!!!!!!

Unfortunately, I had given this place a 1 star review a year ago due to a bunch of issues (poor…read morecommunication, confusing service, workers not being up to date on information, etc) but this place has REALLY turned around for me! I came back and was greeted by an extremely friendly worker + his twin brother. They both seemed super informed on anything I asked/clarified with them, and made the process of servicing my car extremely easy!! Absolutely amazing turnaround!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

Really great place to buy a car! I had a great experience, and will be back!…read more I love no hassle pricing and all the cars looked like they were quality vehicles

I like this CarMax. All of the staff members are extremely nice and friendly, and they definitely…read morehad some good deals on some nice used cars. I came in to sell my used car, and they didn't quite offer me what I was looking for, but they were still very professional and friendly. I'll definitely come here in the future if I'm ever looking to buy a used car, but maybe would look elsewhere first to sell one!

Worst car buying experience in the history of car buying. Purchased a great vehicle on May 1, as of…read moreJune 24, still no tag, title or registration. Can no longer drive the vehicle because the 45 day temporary registration expired. Received a text stating tag was on the way. Week later, it still is not on the way. Contacted the DMV and they still haven't put in for the EVR (electronic vehicle registration). So, after being lied to and given the runaround I have had to contact legal services. Avoid buying a vehicle from them at all costs.

Everything went well very informative for my first visit definitely will be returning on my next…read morecouple pull a part builds

My first introduction to the dealership was with Abner over the phone. From the very first…read moreconversation, he was knowledgeable, professional, transparent, and prompt with his follow-up. He answered my questions thoroughly and made me feel comfortable enough to drive more than 1 1/2 hours to the dealership. Once I arrived, I worked with Linwood, who continued that same level of professionalism and courtesy. There was never any pressure, just honest communication and a genuine commitment to making the process smooth and straightforward. David finalized the transaction, and the experience ended just as positively as it began. Buying or selling a vehicle can often be stressful, but this team made it remarkably easy. Every person I dealt with was respectful of my time, communicated clearly, and delivered exactly what they said they would. Integrity, professionalism, and outstanding customer service are becoming increasingly rare, which makes this dealership stand out even more. From my first phone call to the completed transaction, every step exceeded my expectations. I would not hesitate to recommend this dealership, and especially Abner, Linwood, and David to anyone looking for an honest, professional, and enjoyable automotive experience.

Kind of a funny story -- my aunt and uncle stopped by this dealership just to look around, then…read morecalled me to come check out a few places with them before deciding. We went to another brand first (one they'd always been loyal to) and left feeling pretty jerked around. My uncle said "let's just go back to Mazda" -- and wow, glad we did. Caleb, Derrick, and Nolan all jumped in to help since they were slammed that day, but they still made the whole experience awesome. They actually listened to what we wanted (not just what we thought we needed) and found us the perfect CX-90 in Polymetal Gray, fully loaded. Long day, but so worth it -- we left happy!

We are sorry to see that Schroeder's Towing is getting such mixed reviews because from our personal…read moreexperience a few days ago, on a scale from 1 to 10, we would give them an 11!! Matt was the one who towed us (dually GMC truck & 32' RV) from I-26 to a truck stop where we spent the night until the garage opened the next day to get the truck fixed. Matt took care of everything for us at the truck stop in regards to the parking arrangements. The truck stop was full and we got a "reserved" spot. He did a terrific job backing the RV and our truck into the parking spot with his tow truck! When the day shift manager at the truck stop had a question the next day as to why we were in a reserved spot and we contacted Matt to find out what had transpired the night before, he was eager to help. He even called us back the next evening to make sure everything had worked out well for us. Matt is definitely an employee who represents Schroeder's Towing in an exemplary manner. The people at the Schroeder's Towing who answered the phone were courteous and ready to assist.

DO NOT GET YOUR CAR TOWED BY ANYONE ELSE. seriously,…read moreeverywhere i called around here was rude or short with me and clearly were not interested in helping. today i needed a tow and after calling about 8 different companies we found Schroeder's. The lady on the phone was so nice and helpful and made sure the driver coming called when he arrived. The tow driver himself was extremely friendly and helpful. And the price for the service was very good. Definitely use Schroeder's if you need a tow!