I never go to the dealer for repairs but had a recall and my airbag light was on as well as check…read moreengine. Had the car 3 1/2 days, repaired (supposedly). Made a few stops on the way home and check engine light came back on. Of course now I cannot get through to anyone but AI. The customer service guy had texted me that he would have someone call but I still haven't heard $$$ So, nothing has changed. And see photo REALLY!

Purchased my car in September. Already having issues and have been told repeatedly someone would…read moreget back to me, and yet no one has gotten back to me. This place is horrible and I'm already looking to get rid of my new car just so I never deal with them again. Don't buy Hyundai either, they are pieces of crap. They lure you in with what looks like a great warranty program and then they have dealerships like this who just refuse to take care of the car they sold you!

On May 17, 2025, I purchased a used 2020 vehicle with ~75,000 miles from DriveTime for $15,000,…read moretold to be in good condition. I drove it ~4,000 miles over 45 days. On July 3, 2025, it broke down completely and requires a full engine replacement ($10,000-$12,000). My 30-day coverage expired, and without an extended warranty, the dealership refused assistance. I requested a trade or replacement, but they declined. It is not reasonable that a purchase of this magnitude last just beyond the standard 30 day warranty. To any reasonable consumer, a $15,000 vehicle purchase represents a significant investment, and it is expected that such a purchase would provide reliable use for more than a single month. A total engine failure within 45 days renders the product essentially worthless and undermines the very purpose of the transaction. I voluntarily returned the vehicle to the dealer, and they still have it. I am left with a $15,000 loan on a non-running car with almost no use. Between the sales practices, conflicting pricing, and early failure, I believe the business is engaging in misleading and predatory practices.

DRIVETIME COLUMBIA GREYSTONE BLVD LEMON!!!!! I purchased a…read more2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced "TWO TIMES" by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I NEED A RELIABLE VEHICLE!! This car literally put me completely down while driving it twice!!! I need to get to my medical appointments!!! This undependable car put me in situations that could've landed me in the hospital or even worse. I'm on oxygen 24/7 and this car left me stranded!!! Do you know how scary that is!! A portable oxygen tank is powered through the car while driving. What if my oxygen tank would have died while being stranded in the interstate out in this hellacious heat?! This company put my LIFE at risk!!! This is the only transportation I have. And I'm at a $1800+ loss. I am HIGHLY DISAPPOINTED AND UPSET! They treated me like I was the one that was suckered into a trusted purchase from them! I have not been treated fairly or with any kind of concern for the LEMON they sold me!!!!!!

Unfortunately, I had given this place a 1 star review a year ago due to a bunch of issues (poor…read morecommunication, confusing service, workers not being up to date on information, etc) but this place has REALLY turned around for me! I came back and was greeted by an extremely friendly worker + his twin brother. They both seemed super informed on anything I asked/clarified with them, and made the process of servicing my car extremely easy!! Absolutely amazing turnaround!

Buyer Beware. I…read morefound a vehicle they had advertised online for $19,985. After calling to go over price and speaking to the manager Holly, she went over all the pricing and the discounts the vehicle had and after was satisfied with the price of the car went through with a credit check. After the credit check, the price went up $1995. For a "MVP NAS Theft Protection" which I already pay insurance for. I asked them to take off this MVP protection package the was unneeded, and unwanted. I was told that every new car has to have it through them which was not expressed when going over price of the car before the credit check. Holly is now telling me that it's a required "dealer fee" another lie. This is not a dealer fee it's an optional insurance package for theft and glass protection which again is already covered by insurance. The dealer is very untrustworthy. Don't take them for their word even if they are a "manager". If you do decide to use them get everything in writing before they run your credit and good luck as you were warned.

Jamil Rd off Piney Grove Rd from I 26…read more Visited recently for purposes of car appraisal, first time in at least 10 years since I purchased car from lot. I like that they have all the different brands on lot, that can have vehicles shipped in nationwide for minimum fees. I do not necessarily like that the prices are firm with no negotiation or haggling. This goes for the appraisal too, they come back with one price and that's it. It's probably personal preference but I prefer a little wiggle room vs none. The inside of the building is unchanged from last visit except there are no cubicles only lots of desks. The entire floor showroom is just desks many more than employees it is not a great look. The use to have actual cars in the showroom, this is what looks better IMO. I don't think I will use Car Max in the future, there are better deals at dealers or any other named online Car seller site.

I'm rating the car buying experience at Car Max…read more I've worked in the car business and I don't mind negotiating, but the CarMax experience is easily the most pleasant and least stressful experience I've come across. There isn't negotiation. Everything is in front of you and it's spelled out clearly. One of the benefits of buying from here is the ease of finding the vehicle you are looking for before you even step foot on the lot. You can walk the lot if you prefer, but CM makes it so easy to find your car before you even come down. You can complete the entire process online and have the vehicle delivered, or you can reserve a vehicle and test drive it on the lot. You can walk in and meet a salesperson who will help you find your car. They have a ton of vehicles available and you can select from any location to your local store for a fee. Some ship for free. Matthew B was very thorough and showed us a bunch of vehicles. He then helped us find our choice of vehicle and we paid to ship to our store. We drove the vehicle and bought it when it arrived. The sales person gets paid a flat commission so it doesn't matter what vehicle you choose. They won't try to upsell you. Whether you buy a Chevy or a Mercedes, they are paid the same. They are genuinely interested in finding the right car for you. From the test drive to leaving the dealership in our new vehicle was a little over two hours. There was no stress, no going back and forth. What you get is an appropriately priced vehicle of your choosing. I do recommend the pre-qualification, which you can do online. It's pretty accurate and prepares you for what you can expect. You can purchase MaxCare with every vehicle. That's really the only add-on. I recommend if you're buying a higher mileage vehicle. They do a comprehensive inspection and they fix any issues before you even test drive. They also post pictures of any discrepancies online. Every vehicle comes with a three-month 4,000 mile warranty. I would absolutely recommend them and will likely purchase my next vehicle from them.

Great place to but parts. I have been there several times and received great service from the…read moreemployes every time. I recommend this Pull-A Part location to everyone. Great customer service. Thank you

Worst car buying experience in the history of car buying. Purchased a great vehicle on May 1, as of…read moreJune 24, still no tag, title or registration. Can no longer drive the vehicle because the 45 day temporary registration expired. Received a text stating tag was on the way. Week later, it still is not on the way. Contacted the DMV and they still haven't put in for the EVR (electronic vehicle registration). So, after being lied to and given the runaround I have had to contact legal services. Avoid buying a vehicle from them at all costs.

This review is based on my communications via email with Que Houser and Ro Gilmore…read more I was in the market to buy a new car and I like to do all of my communications via email. I reached out via the website and Que got back to me quickly with a solid OTD number for a new vehicle. After some emails back and forth, the sales Manager, Ro, jumped in to continue our conversation. In the end, he was able to match one of the quotes that I received but not beat it. His price was very competitive but unfortunately not the lowest so I went with another dealer instead. However, Ro was very responsive the whole time and was great to work with. I hope to work with him again in the future when I search for another new vehicle. Thanks Ro and Que!!!

Since more people have been hired at the service department , it seems the operations have been a…read morelittle bit smoother. Other than Emily and Nick are hard workers and I look forward to continue to service my vehicles at Mazda of Columbia . P.S. open a location in the NE area because 1 dealership got the entire metro is insufficient to service your customers as Mazda vehicles are going to become more popular .