Upcharge service near scam or actual scam tune of $360 at oil change/scheduled maintenance…read more Service advisor constantly "talks fast" (very fast), highlights a small charge and skims over or fails to mention a large charge. When you complain, you are shown a video of your conversation with the service manager that you can hardly hear with again talk that is fast and unclear. You are told the video ...cannot...be sent to you for more detailed examination. I remember agreeing to a $45 charge while looking at a page that showed $16. You'd think a service advisor would take some time to clearly explain the need for a $360 service item. Examining the maintenance schedule their is...nothing...anywhere remotely related to the "fuel cleaner" for which the charge was made. Of course, with a video one can hardly hear, and a service manager "talking fast" in "urban slang" tones and accents I can't say ...fairly...what the video actually shows. All I can say is it makes no sense that I would have let the request to pre-authorize a $360 upcharge at an oil change/scheduled maintenance go unnoticed. I remember very clearly during each of our conversations...struggling...to understand the service advisor. I really wonder now if all of that "fast talk" wasn't cultivated to further failed understanding. The service manager had the nerve to tell me, "Don't threaten me" when I "threatened" to buy a Rubicon at a different dealership.

Horrible experience. My husband purchased a vehicle and the third party company that handles…read moreinsurance and tags didn't do what they were supposed to do before the temporary tag expired. He was told multiple times prior to the tag expiring that it was being overnighted yet the paperwork was never completed and sent to the DMV. He's had the car for two months and has had to drive a rental for the last two weeks because they can't get the paperwork right. We've talked to multiple managers and everyone has to get with someone else. I would never recommend this place especially for military personnel who are registering their vehicles in their home state. He did have a great sales experience but it amounts to nothing when you can't drive the car you've been sold.

Recently I dropped my 2009 Hyundai genisis 4.6 Leiter to get a few light bulbs changed. When I…read morereceived my vehicle after completion, the light was still out, and the bumper cover was out of alignment. I started the engine and the check engine light was on. They corrected everything. The following day check engine light came back on. Took it back to dealer. After 2 days I called, was told the ECM & MASS AIR FLOW SENSOR were bad and needed replacement. Pickup vehicle from them, as I was told by service manager Jackson, they could not help me. Took vehicle to Williams Auto and he went directly to the problem. When they removed the air cleaner, the wires to the mass air sensor was pulled out. Didn't use the connector to properly disconnect the fitting. Fortunately, I returned to auto nation and was reimbursed for the repairs. Please find some mechanic who has as much pride in your vehicle as you do. I don't recommend this service department to anyone.

On May 17, 2025, I purchased a used 2020 vehicle with ~75,000 miles from DriveTime for $15,000,…read moretold to be in good condition. I drove it ~4,000 miles over 45 days. On July 3, 2025, it broke down completely and requires a full engine replacement ($10,000-$12,000). My 30-day coverage expired, and without an extended warranty, the dealership refused assistance. I requested a trade or replacement, but they declined. It is not reasonable that a purchase of this magnitude last just beyond the standard 30 day warranty. To any reasonable consumer, a $15,000 vehicle purchase represents a significant investment, and it is expected that such a purchase would provide reliable use for more than a single month. A total engine failure within 45 days renders the product essentially worthless and undermines the very purpose of the transaction. I voluntarily returned the vehicle to the dealer, and they still have it. I am left with a $15,000 loan on a non-running car with almost no use. Between the sales practices, conflicting pricing, and early failure, I believe the business is engaging in misleading and predatory practices.

DRIVETIME COLUMBIA GREYSTONE BLVD LEMON!!!!! I purchased a…read more2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced "TWO TIMES" by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I NEED A RELIABLE VEHICLE!! This car literally put me completely down while driving it twice!!! I need to get to my medical appointments!!! This undependable car put me in situations that could've landed me in the hospital or even worse. I'm on oxygen 24/7 and this car left me stranded!!! Do you know how scary that is!! A portable oxygen tank is powered through the car while driving. What if my oxygen tank would have died while being stranded in the interstate out in this hellacious heat?! This company put my LIFE at risk!!! This is the only transportation I have. And I'm at a $1800+ loss. I am HIGHLY DISAPPOINTED AND UPSET! They treated me like I was the one that was suckered into a trusted purchase from them! I have not been treated fairly or with any kind of concern for the LEMON they sold me!!!!!!

Buying a car is a terrible experience, but fortunately there are times that it is simple and the…read moreindividuals you are dealing with don't make you feel dirty. This place is a rarity in that it was easy, the value was there, and the two dealers were honest brokers. I always reference if I would send my mom to a dealership or repair shop as my level of expectations. This time, I actually *did* send my mom here to buy her new car. She walked out incredibly happy, Brian and Charles were amazing. This dealership isn't a churn shop; each car they purchase goes through a full inspection and basic repairs, and they don't sell it if it isn't up to spec. This is better than some brand name dealerships that we went to immediately prior to this. I have a few more used car purchases in the next couple years. You can be damned sure this is my first stop.

From the owner: Columbia's premier used car dealerread more

My salesperson was Jermaine Rawlinson... The 100% ZERO communication after he made the sale in…read moreselling me my 2016 Jeep Patriot was Shockingly unprofessional. The following evening after purchasing this vehicle, starting to drive 1.5 hours home on the highway my brakes were grinding. Thinking this was dust I purchased a can of dust spray specifically for brakes from Walmart. Started to drive again and the grinding was even worse. Jim then went and looked at the brake. And there saw a BOLT MISSING from the CALIPER. I called at 11:15 in the evening on a Friday night to Jermaine Rawlinson on his cell phone and his voicemail was not even set up to receive messages. I was in an emergency situation that had to be addressed. I sent him multiple texts and an email. I was too afraid to drive the vehicle.the next day back to Enterprise which is 40 minutes from my house, so Jim did. Jermaine Rawlinson apologized to him, but still never picked up the phone, never sent a text, or never responded to an email apologizing to the one who purchased the vehicle. I felt like he made his commission and didn't care about me as a human being. (Enterprise uses NTB for their brake and tire service work.) Luckily, the head manager, Kyle Thomas made it right! Made an appointment in front of me to get the entire car checked out with all the paperwork handed to me. Also giving me a rental until the following day. He said he would get me my legal copy of the brake paperwork this week. I will in the future always check the work cell number before doing business of this nature with someone! That was very telling about a person....Even after the fact.

Columbia, SC Greystone Blvd location. Professional and friendly staff, especially Jermaine…read moreRawlinson and Gio Newberry. Many vehicles to choose from, no hassle if you changed your mind and choose another. We were very pleased when we drove off with our Nissan Murano.

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.