This review is based on my communications via email with Que Houser and Ro Gilmore. I was in the market to buy a new car and I like to do all of my communications via email. I reached out via the website and Que got back to me quickly with a solid OTD number for a new vehicle. After some emails back and forth, the sales Manager, Ro, jumped in to continue our conversation. In the end, he was able to match one of the quotes that I received but not beat it. His price was very competitive but unfortunately not the lowest so I went with another dealer instead. However, Ro was very responsive the whole time and was great to work with. I hope to work with him again in the future when I search for another new vehicle. Thanks Ro and Que!!! read more

Since more people have been hired at the service department , it seems the operations have been a little bit smoother. Other than Emily and Nick are hard workers and I look forward to continue to service my vehicles at Mazda of Columbia . P.S. open a location in the NE area because 1 dealership got the entire metro is insufficient to service your customers as Mazda vehicles are going to become more popular . read more

I bought a vehicle, loved the staff have not been into the service department yet. New cars cost more and you're going to pay the price.

I always receive fast and efficient service when I visit Mazda to have my vehicle maintenance! They see my vehicle right away, and I come in at my appointment time. The lobby is nice and clean and everyone is friendly and welcoming. They have coffee, water and tea available. The owner personally came up to me and made sure I was having a great visit which speaks volumes. This is why I choose Mazda of Columbia! read more

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This is regarding the service center. I took my car in for a sensor issue. Upon dropping it off they conducted a battery check, battery was in great shape. A few days later I went to pick up my car and noticed the bill was much higher than expected. They had charged me for a new battery. When questioned, they admitted they left my car in such a shape that my original battery completely died. And they wanted me to pay for the new one. I'll spare you the details of how that went down, just know that it was a real battle. I have never felt more disrespected than I did by this manager. I had to walk away mid "conversation" to compose myself and also prepare testimony to defend myself. It was a really weird feeling, knowing that this man was actually prepared to battle me. No sense of customer service at all, and I'd wager to say he has an issue with females. I'm new to this area and it saddens me that I do not have a local dealership now. Historically, my car has always received service at the dealership. I don't trust other places. However, the experience I had with this manager was enough to finally make me take a chance on a local shop. I will say that the manager did try to make things right after we literally engaged in a yelling match. He offered me my next seven oil changes free. Unfortunately, not even that would make me go back there. I declined his offer and will never be back. Females, I recommend you take a man with you if you visit this service center. Sad but true. read more

Do not go here ever!!!! Got scammed into paying way more than I was supposed to for my service and then hurried me out the door and didn't show or tell me what I was paying for because "the system was down". Was purposely blindsided because I'm a young woman. Service took way too long. The older people working here have been friendly, nice, and helpful to me everytime. However, the boys working the desk at the service department wouldn't give me the time of day and were not friendly or helpful in the slightest. Service took way too long after my scheduled time. read more

So I traded a GTI for a Mazda 3 and the sales manager originally offered me $17k for the trade. KBB showed it was worth $27k. I told them this and the manager literally insulted me. Saying there was no way. I was a liar. After he insulted me I went to leave only to be stopped by the GM. They ended up giving me $27k for my trade. Go here if you want to be cheated $10k and insulted when you try to argue your case. If people want to know why car salesmen get bad reps. Look no further than Mazda of Columbia. read more

Not only does Gerry Delgado listen to your situation, also is very truthful with every part of the purchase! Which in my opinion is very rare! Midlands Mazda has overcome a lot of changes! Give them another chance read more

Horrible purchasing and service experience. very shady business practices indeed... essentially held hostage until the deal was complete. on the service end the first 2 services were fine however on the 1st major service I was majorly disappointed. I was allowed to book a service appointment however when I arrived the business was closed for the holiday without notification that my appointment would not be filled today. this was a waist of time and gas. If I could get rid of this car I would and never look back. Mazda of Columbia is the absolute worst dealership I have ever purchased from. The car is mediocre at best and I will never in my life purchase a mazda or any car from this dealership again, I suggest you do the same. read more

Another horrible experience with the service department at Mazda of Columbia, SC. The person at the desk was very condescending and tried to sign me up for service I had not requested when I made the appointment including services that were done at a previous visit. He was not the technician or agent I signed up with. No one opened the bay door or greeted me. I was supposed to automatically know how to open the door and where to go. The place was basically empty even though it was late morning. I understand why. I'll drive to a better dealership next week. read more

Highly recommend! They helped me and my fiancé get a new car right before Christmas. I felt like everything was explained well and no trickery was pushed onto us at all. Quick and easy! read more

BEST CAR BUYING EXPERIENCE! Excellent in every way : beat other Mazda dealers on price, easy to work with especially Gerry Delgado, no pressure, explained the options for purchase and never changed the price throughout the transaction. I traveled an hour from Augusta and they are worth the drive. Highly recommend! read more

Midlands Mazda - 2023 Mazda CX-5 - Car Dealers Near Me - Columbia, South Carolina

I've bought my fair share of vehicles, but this dealership stood out. Everyone was extremely nice, helpful, and most importantly all about the customer and not the sale. Highly recommend asking for Nicolette when purchasing, she was amazing. Oscar is the finance manager, also great and extremely helpful and accommodating. Overall, 5 star review and would highly recommend this place to anyone! read more

This company has very shady business practices. I purchased a certified pre-owned vehicle, and they added an extended warranty of $1995 to the cost of the vehicle. I later found out that all Mazda CPO vehicles have a seven-year 100,000 mile powertrain warranty at NO EXTRA cost. When I tried to cancel the extended warranty, I was told that it was part of the cost of the vehicle! I already have a warranty on the car, so why would I pay almost $2000 for a warranty that I do not need. I was told that it was part of the cost of the vehicle. That is really dishonest because I paid for the extended warranty separately from the cost of the car payment. I specifically said I did not want the extended warranty to be financed with the vehicle, so how are they separating it if it's included in the cost of the car? It's not the fact that I bought the warranty. It is the fact that they won't refund my money when I told them I don't need it because the car already has one. What kind of warranty does not offer a refund policy when it has been only a week. This is my second time buying a Mazda from them, but I will never buy another one from them because a car that was posted for $25,987 ended up costing over $34,000 with all the extra fees, taxes and warranties--even with $7,000 down and 6.51% APR. What a ripoff! To make matters worse, the warranty only covers engine and transmission. I should have never gone to a dealer or salesperson who works for commission because they are worried about their pockets and not doing what's best for the customer. read more

Best car buying experience I've ever had!!! They needed CX5s. I went in skeptical. I wasn't pressured at all. They paid off my loan and got me into a newer Mazda 6 for only $9 more a month. Huge shout out to these three men.... Oran Wright, Shaun Jones and Jeff Teague. The three of you were amazing. I'm 50 so have leased/purchased countless cars and you were the BEST!!!! read more

Service representatives don't even acknowledge you once you pull into the bay. Appointment was at a certain time and vehicle did not get taken to the back until 30 min later. The service rep provided no update on the status of the work being performed. By far the worst customer service and services I have experienced with Mazda. I rather take my Mazda vehicle to a non Mazda dealership since there is no other option here in town. Worst experience, don't waste your time coming to this dealership!! read more

I am happy to modify my last review with some positive notes. Mazda of Columbia reached out and communicated the errors that were made. They made every effort to correct the over site and that's all anyone can ask. I didn't expect anything to come of it, and expected to be treated as just another number but their effort has not only surprised me but has made me want to refer them. The service department does care about the customers and there safety. read more

Came in to price compare two models and they were so helpful and accommodating we bought our new car that day! My husband and I had a great experience with Dan and Katherine. The whole Mazda of Columbia team was fantastic. Best car buying experience I've had in a long time. No sleazy sales tactics, hidden add ons, or pressure to buy. Couldn't be happier! read more

I will give them one star because the Mazda is an excellent auto - the dealer, not so much. After considerable diligence my wife elected to buy a Mazda. That is when the "wheels came off" (so to speak). Despite being told (contiguously) the sales rep knew what he was doing a process that should have take 30-45 minutes (according to THEM!) the process took 3 hours ! (This was for a cash sale. ) The sales person, in answer to the questions asked by my wife, repeatedly told her that information was in the Owner's Manual and she just needed to read it. Since then I have sent 3 emails, 1 letter and 2 phone calls and have received no (as in nada/zero) answers [to include a personal letter sent to the owner]. My recommendation is buy a Mazda - but never from this collection of (fill in your own blank). I am awaiting a reply to the letter I have sent to Mazda Inc. read more

I had only a week to find a replacement auto for my total loss vehicle...my insurance rental would run out then. At Midlands there was a 2004 Lexus rx330 suv priced at $5888. When attempting to take a test drive it would not start. The battery was dead. They could not revive it. I left and came back...the hood was up and the car was able to start. At that time I noticed the engine was sprayed silver and the paint was peeling off! Took a test drive and noticed there was no cd player, just a cheap bluetooth receiver. The unit that came originally was a great Mark Levenson cd system. Well, upon being seated in the showroom I offered $6000 cash...though I was secretly willing to go $6250. The manager came back with his offer of $7800 (!). I refused then was ready to go...but he "lost" the papers I had brought with me to the dealership....just a ploy to get me to stay. I came back the next day to get my documents and the manager told me he could not find them, and then tried to sell me a different car...and also insulted me by saying that since I was on Social Security Disability "We're paying for your car."! Next day I bought a 2006 GMC Envoy XL in great shape for $2750 from a private party. read more

Just purchased a used 2016 Mazda CX-5. Clayton and the team there was very nice and attentive. Good experience!

Horrible service!!! It took them 5 hours to repair a tire and change a turn signal light bulb. They lied to me the whole about what was going on. Said they did not have to bulb but someone from Sumter was driving to them. that was a lie. The car is 9 months old and they couldn't tell me why the car has already blown out two bulbs so far. And, my daughter went to this service department several months ago and they charged her $85 for the first oil change. read more

I will never again return to this dealership. I took my car here because when I took it to smaller mechanics they couldn't figure out the issue. When taking it to the dealership, I was under the impression they would give me an answer. The man sent me away with "it's an electrical issue" and that's all I was told and still had to pay $130 for a diagnostic! When I was unsatisfied with that I returned with my dad the following day and the same guy I talked to had two potential ideas he thought the problem was! This dealership takes advantage of women and our money! read more

Horrible experience with the service dept. I dealt with Jon Pinel the manager and I would not recommend them for any kind of business transactions. He is very fradulen and ripped me off. read more

I recently moved to Columbia and went to Midlands Mazda to get an oil change and tire rotation. All the staff I encountered were pleasant. However, I must say that Joshua Portee really stood out. He was informative, professional and provided outstanding service. He has outstanding customer service skills, and I will request him in the future. read more

I took my car in to be checked for a recall and service update. They performed the requested services in a fairly speedy manner. I had previously taken it into another dealership who told me I was going to have to pay a service fee to have the updates performed (not the recall). I tried to explain to that dealership that it was a service update by Mazda itself and even had information pertaining to that. Regardless, I took it to Midlands without any issues. read more

I always receive amazing service here. The man that rotated my tires and changed my oil today even washed my car for me. Truly amazing service and kind thoughtful employees. This really made my week. This man truly went above and beyond today. read more

We traded in my Mazda around June 25th. I got a letter in the mail yesterday that my lease is past due on a car I no longer have in my possession. It turns out, the dealership never informed the bank and Mazda that I gave back my car. So, I had to call and handle things myself because obviously people at this dealership don't know how to get shit done or do anything right. We also had to get new brakes on our "New" van because the dealership never got our van serviced before they sold it to us. To top it all off, the chick who sold My husband our van, had to take our van that just got said brakes to pick him up at work and then he had to drive her back to the dealership. Really?!?! This was after he called and they were trying to figure out how they were going to pick him up. What a shit show. I've learned from dealing with this dealership that nobody ever accepts any blame or apologizes for all the bullshit they put you through. There is always an excuse. We just got my van home and noticed they didn't put all the lug nuts back on! Thanks for trying to kill us! read more

Terrible customer service. Praise goodness I didn't but from them. I called to check the availability of a $8000 vehicle that I was gonna pay cash for. Guy gave me promises of calling me RIGHT back. Three days later and still no call back. Luckily, Dick Smith Nissan came through! read more

Without a doubt, the worst mechanic(s) I have ever dealt with. Went in for an oil change, got a few miles down the road, engine died. I checked the oil pressure and level myself; turns out, they drained the oil and didn't put any back in. Their idiocy may have just caused me thousands of dollars in engine damage. Took it back, they said they fixed the problem, now MORE issues are arising that they won't claim responsibility for. I would highly suggest finding a different place to take your car, these people have no idea what they're doing. Even asked some test questions to see if they would answer honestly; I don't know if they lied, or just honestly had no idea what they were talking about. The car is ruined. I don't know WHAT they did back there, but whatever it was, its destroyed the engine. read more

The worst customer service I've ever experienced in my life & with trading in a vehicle to buy another. Beware of the fake review website they're on called dealerrater.com. All the reviews on the website are filtered through or fake. Joey McDougal and Brandon Chaney are the worst people to ever do business with. Also beware of their spot delivery scam they're doing to customers. They will let you trade in your vehicle & drive away with a Mazda with a certain APR and loan term, then claim the initial bank didn't approve your loan, but another bank approved your loan (this time with a higher APR or loan term unbeknownst to the customer). They ran my credit 10 times. (I don't have bad credit) It took me 2 months to get my trade in back from these a**holes. They stole my license plate off of it and now I'm having to apply for another one (thanks guys!) READ THROUGH THEIR PAPERWORK! Or better yet, save yourself the hassle and buy a car somewhere else! Anywhere else! These guys are crooks and will treat you like you're less than dirt. They will be the nicest people you've ever met before you drive off the lot with the car you chose, then turn into their actual awful selves once you've signed their sketchy paperwork. Oh, and if you call them out on their BS they will have the police ban you from their dealership. Also Google their dealership and really do your research. They were sued by another dealership for millions because they were selling cars that had been welded together with another car. My boyfriend doesn't want me to post this review because he's scared they might try and do something to me because I'm coming out about all of this. I can't sit by, out of fear, knowing what they're capable of doing to people. This isn't how you keep a business running or how you treat people. read more

I went to this dealership with the intention of buying a car. Then I met the sales manager, Chris; that acted as if he was too good to even speak me, although, I was there to spend money. I left that day and kept shopping for my new car. I found 2 more, but went back today to give them another shot. Chris completely blew the whole deal with poor customer service. All he could do was tell me what he couldn't do for me. If you want the worst customer service possible then go visit Chris. He has no business being a sales manager, desking a deal, or anything else that puts him out front dealing with customers. Worst car buying experience EVER. I will never spend another cent there which means I'll buy and service elsewhere. read more

I went here, which is now Midlands Mazda, with my daughter so she could buy her first car. Jerry Ardis "helped" us. He let her test drive a 2010 Ford Fusion that is posted on their website. The price of this specific vehicle was on their website at $9,595; the sticker on the car showed $15,900. (I did not tell him we saw it and took a picture of it on the site. ) I asked why the car was priced higher than KBB. He responded, "so, what is KBB anyways? Not important like the vehicle". Offered to price it for her at close to $12K. So he deliberately tried to over charge her by over $3K. He gave us a copy of the Car Fax which had an odometer discrepancy of more than 20K in miles. He was rude to top it off. Totally dishonest. I guess commission is more important than than honesty. There has to be an honest dealership out there that won't steal from people! I will never go to them or any of their other dealerships. read more

Midlands Mazda - Picture from their website - Car Dealers Near Me - Columbia, South Carolina

NAMES AND ETC. HAVE BEEN CHANGED TO PROTECT THE GUILTY... I came here on July 30, 2015 to look into trading my 2014 sports car with about 33k miles for a 2010 Mazda CX-7 with about 50k miles. The SUV is priced at about $14k on the website. The sales guy, John, allegedly put the numbers for my car into the kbb. He prints out a sheet and says, "The Kelly Blue Book value of your car is $12,000." I look at him and stand up and say, "have a nice day" because I want the balance on my car paid off (approx. $21k) in the trade and $12k hardly cuts it. He tells me to hold on that he's going to talk with his "manager" about the kbb to get me more. He returns and shows me a sheet that shows they've "given" me $13k for my car and the bottom line showing that I would be paying about $24k for this 2010 Mazda SUV, which is $4,000 more than I'd paid for my sports car 27 days ago. ARE YOU KIDDING ME? What kind of fool did they think I was? I tell him no thank and I get up to leave. He says, "no, sit, I'm going to go out here and fight for you". I told him that he'd already done that once and he got knocked out with that $13k. He leaves the office to go "talk" with the finance guy again. I was only trying to trade my car because my insurance person told me that my premium would increase by approximately $200, but I got the notification for my premium it had increased by almost $400. I can afford it, I just didn't WANT to pay the higher amount....it cuts into my Brahmin and Dooney & Bourke handbag budget. I decided I would trade the sporty job in for a "sensible" vehicle on my "I'd like to own one of these vehicles" list, which included Mazdas CX-7, CX-9, and the 6 as well as others. Instead of the sales guy coming back into the office, this big burly guy comes in and introduces himself (I guess he's the F&I guy). He asks me (in a condescending tone), "what makes you think your car is worth $21k?" I told him what I think isn't the point, but I do know that the value of my car is well over that paltry $12k they were trying to offer me. My car is in excellent condition, it has a scratch on the back, but the repair for that is about $300 (I'd already looked into that repair). The car has a spoiler, premium package, leather interior, and electric seat (driver), ambient lighting, SYNC, and Shaker system (whatever that is). No way, that's valued at $12k, unless it's in poor condition and kbb does not provide values for cars in poor condition. I even put in the numbers, selected "fair" condition and didn't select the premium package and spoiler and that's when I came up with a kbb range of $13.5k - $14.5k. HOWEVER, those metrics do not match my car so they're irrelevant because I DO HAVE the premium package, spoiler and my car is in "very good" condition. I know someone who is the F&I manager at a dealership in another state and I had him put all of my car's info into kbb BEFORE I showed up at the Mazda dealership. How is that between the two of us, my friend and I, kbb gives a value range of $17k - $21k, yet the dealership returns a value of $12k? I didn't see what the sales guy entered into the system, but I am of the mind that he "accidentally" entered the incorrect information for my car or they were trying to fleece me. Either way, I decided that I'd have to forego buying any new Brahmins and Dooneys for a while. I gathered my handbag and my keys and I exited stage left. Come correct or don't come at all. Arrivederci! Ciao! Adios! Namaste! Au Revoir! Sayōnara! read more

Everyone that worked there was very nice never once was pressured to buy a car, it did take a little bit longer then I'd like to admit to wait on the car to come out of detailing, but they were willing to match the offer I gave them and there was no hang-ups or hassle with financing and was able to drive off the lot immediately read more

Right b4 xmas eve I've taken my car (rx8) since airbag has recall. Twice I've been in there for same air bag recall. But they still refused to take responsibility to repair my cracked and ruined dash board. Considering it's only crack due to recall airbags. smdh what am I to do sue them? Perhaps that's my only option.. hmm read more

Now known as Midlands Mazda, I had a great experience working with a great team of people. I didn't feel pressured, was able to take my time, and the finance office was able to keep me within my budget. I'm glad I came here and recommend them to all new car buyers. read more

The car we bought is good. The dealership is TERRIBLE. The service department is a nightmare. They will not honor your Mazda warranty. They will not honor Mazda recalls. Your parts will be delayed in shipping for literally years until your warranty or recall expires and then they will rudely tell you to get lost. When I told the sales manager that our experience with the service department is what was keeping us from buying another new Mazda off their lot, he said, "You don't need to tell me that. Just don't buy one". Nobody here cares enough to even uphold the basic legal responsibilities of your contract, but less have a decent attitude. AVOID LIKE THE PLAGUE! read more

Got a Mazda CX5. Very pleased. Got there about 1030 & had the car in my possession by 3pm. Great salesmen named Angel. Chris was also wonderful. Would recommend Midlands Mazda to all. read more

Salesman Elliot was absolutely superb. He was calm and patient and made the experience of buying my first car a memorable and personal one. The whole team made sure that they helped me at every turn. The GM Craig is also superb in his drive for an excellent and smooth buying experience. I purchased a 2018 Mazda 3 and it is perfect. Drives like a dream and has every feature on my wish list read more