Hello, I had a friends car get towed to your facility this afternoon. JT was super helpful and a good guy. read more

JT at the front desk is an absolute horrible individual, unprofessional, hostile, aggressive behavior toward women customers,iintimidating, verbally abusive for no reason, screaming, cussing on approach because someone didn't see an office sign when attempting to apologize and rectify he continues to be aggressive, hostile and had to call police to assist because of his behavior. I wouldn't recommend this place at all and would never use them ever again and I didn't call them the city of Sharonville did post an accident. Imagine being hospitalized after a bad car accident went to establishment to retrieve my keys which he LIED and said he didn't have. It took the Sharoville police to call and ask one day later if they had keys and low and behold miraculously they claim the keys are in my disabled car cup holder which isn't true because my coffee cup and water bottle were in the holders when I retrieve it the day before!! Have no use for this type of behavior and I hope they City of Sharonville doesn't use them again as a contracted vendor!!!! read more

It's amazing Mitch N . That everyone says the same thing about you that you are rude and don't treat people right but let me guess everyone lying except you? People like you need mental help and if you have such a secure lot why do you not have a fence like every other towing company? The vehicle I was just trying to look at wasn't back by the other cars or anything it was up front by itself so you didn't need to act like that read more

They stole my stuff along with $60, $150 cologne, and my cross that had sentimental value.

Wouldn't release my car to the tow teuck company whom the insurance sent. Thats just creating the storage fees to keep going up.

I have never seen a company like this..they are rude as heck and they price gouge like crazy.....they charged my daughter $312. And some change to get her car out when they towed it at midnight Friday so didn't even get to the lot till sat and they were closed till Monday morning.....any other lot charges 20 or less a day so that's exactly why they only except cash so they can just take what they want.....absolutely ridiculous.....I'm gonna check on the laws and see if this is even legal read more

Nice guy who helped us at the yard. The guy who answers the phone needs a chill pill!!

Predatory business. Truck driver said he would take card, then when he arrived said they only take cash. They impounded my car. They then opened 20 minutes late for me to get my car. The person at the desk was sweating at me for looking at my car and judging the damage to see if I could take it home. He then charged me $200 for the 2 mile tow and the impound fee, despite the car being there for less than 20 minutes (it was brought in as their office was SUPPOSED to open). They are scammers who only take cash, likely for tax fraud reasons. read more

JT was so helpful when I came in to look at my sons car that was wrecked. He was so nice and answered all the questions we had. Definitely would recommend them for your towing needs! read more

Wilber came out and pulled a truck & a 5th Wheel rv out of our pasture arena. They did an amazing job! very professional and was a great price! would recommend to anyone!! read more

This is the most disrespectful place I've spoke to. Completely talks to you like your dumb and very rude! Only wants money and no explanation of anything else. read more

The most disrespectful chauvinistic company ever. My son was in an accident and his car was towed to the Nicks towing lot. I walked in with him so he could retrieve his belongings from the car. They ignored me standing at the counter leaning on my 2 canes. Just kept talking to each other. So I sat in front of them in one o their chairs and waited. Finally they asked what I wanted. They first told me we could not get in it. That they would need to locate it. I pointed out the window where it sat in front lot. They they asked if I had full coverage. I responded yes. they said nasitily... are you sure what you have? because most people have no idea what they actually have. I was really mad now. I said Yes, I am positive what I have. Why? Because we can not let you in the car unless we know the fees are being paid. I pulled up the app and showed them. Then they wanted to know when it was going to be removed. (mind you it was just brought there 2 hours before) I said I have no idea, I would imagine after Progressive comes and looks at it. Can we get his belongings? They said we could have just a few minutes. They treated me like a criminal and like I had no idea what I was talking about. I pulled my van over and blocked their view from the window with my van so they could not watch over us. I have been to other lots after car accidents. No one has ever treated me like this. They just let us get our things and were kind at an already bad time. Use Bill's Towing in Blue Ash or Reese Towing in Pleasant Ridge. Both were fantastic. read more

RUDE!!! I went in with a friend who was hit by someone and had her car towed by Nicks. The way we were treated from the moment we walked in the door was nothing but unprofessional and rude. I can't help but feel the way we were treated was because we are younger appearing females, and I would never recommend this business to anyone. My friend wanted to get some belongings out of her car since it was soon to be towed from nicks to the insurances shop of choice and was not only denied getting into her own car, but also the men in the shop stood in the window and watched us while she looked at the outside of her car that been hit. It was totally creepy and unnecessary. read more

I would Like to strongly say that nick's towing has absolutely HORRIBLE customer service. All the workers are, and I say this firmly, RACIST. First of all, I'm brown which should not even matter, but what can you say when you have to deal with ignorant & uneducated people. Thank you, Ameen Siddiqui read more

All the rumors are true. This place iS awful. When I asked the older man around the age of (80) if I could have my ID back he proceeded to throw my ID at me, it hit the ground. Completely UNPROFESSIONAl, rude, incompetent staff. never got an apology for the way he acted even other staff showed up and witnessed his rude behavior they sat back and enjoyed the show. read more

Send your car elsewhere. Working with this company has been nothing but trouble. Limited hours, rude employees, and will only accept cash to get our vehicle released. read more

DO NOT let these people tow your vehicle. They are as rude and unprofessional as they could possibly be. A complete nightmare to work with. read more

Obstinate to the point of complete aholes. Literally drug the car onto the flat bed without releasing parking brake or taking it out of gear/park. Need to bring current registration or title to claim vehicle. Won't go to your vehicle to get it if it's there. Cash only. Didn't share that with me until I was standing there ready to go. Charge by dates not days. I.e. drop off at 4pm today and pick up in the 14hrs later equals two day charge. And their aholes about it the whole time. read more

THE most disrespectful employees I've ever seen. I wouldn't recommend an enemy to go there. Completely unprofessional

8-17-19, experienced the WORST customer service from this company!!!! The tow truck driver claimed to be the owner, and if thats the case,I"m completely appalled. He was RUDE, ARROGANT and acted like we were wasting his time. As a fellow owner of a similar type business, there is no excuse for that kind of customer service. Employees who carry a condescending strut toward customers should be canned immediately!!!!! And owners who behave that way should be ashamed!!!! Remember, Your Vibe determines walk of your Tribe. It's no wonder the reviews are so negative. and as for the Mason P.D., who are supposed to serve & protect our communities, what are you thinking??? To subject YOUR public to such a crass company is a crime in itself. Please reconsider having this tow company on your call list. read more

My car was towed after an accident - I was upset, hurting, shaken. These men refused to let my husband empty the car, as he stands there with the police report. I walked in with two men yelling at my husband while one threatened him with 'lead' and shut the door in his face. Keep in mind, I am crying, hurting and he is trying to protect me from further stress. The man at the desk told me to calm down! I had just been in a wreck by no fault of my own, I am trying to get my belongings and I have watched you treat my husband like a criminal- gee I wonder why I am crying! These two men treated us horribly! I was devastated by their actions and words. NEVER use this place! They have no regard for people or their vehicles! read more