I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

This facility and the staff are top notch. I have never waited long, the stick is painless, and…read morethe staff is friendly. They have always been able to find my orders in their system. I have never once been disappointed and I have been there many times.

Came for some blood work my doctor ordered while I was out of town. The people working couldn't…read morefind my information on file so I had to call my nurse for them to FAX it in because THEY DON'T ACCEPT EMAIL. After my nurse faxed it over, they said it was blank and didn't have an test orders on it. I called my nurse and she said it's on there (named the test), which I communicated back to them and they finally read it correctly. That person is clearly not very competent. Saving grace: once they had my order, the woman who took my blood was nice and found my vein very easily.

Best blood draw I've ever had and I've had many…read more Edna was completely on top of her game. She efficiently added all my information to ACL's system and verified my information with me. Then she found a nice plump vein in my right arm. Every nurse and phlebotomist finds that vein and it usually rolls away from them when they insert the needle. Edna had me keep my arm straight but told me to rotate my wrist so my palm faced my body. It was like a miracle! She got the vein on the first try and quickly filled the 4 vials needed for testing. I was in and out in 5 (FIVE!) minutes. I didn't even know there was an ACL in the Good Samaritan Hospital outpatient center until today; I found it in the ACL website. I'm so pleased with this location and with Edna.

Kristin is great!!!! She always there and is a quality worker. I've had other employees here and…read morethey are passive aggressive to you, don't give any direction, and are rude. Kristen is kind and walks you through the whole process. The other day she was the only one there because all others called off - she was timely with patients and wait time was low. After going to this location for 5+ visits I can say she is the backbone of this location.

Found it hard to get an appointment in the mornings. Was standing by with my 80 + year old mom with…read morenon a single person on the wait list called for the last hour. Miss the location on 75th Street near woodridge.

We just got new insurance through Illinois marketplace so I was more than a little concerned about…read morethe limited urgent care options that we have access to. Grateful to say the AFC urgent care in Willowbrook, located in a standalone building in the parking lot of Pete's Market, is clean, organized, professional, easy sign in process through an online QR code, and all together very organized, quick and easy.

The staff was friendly, professional and made me feel very comfortable. Highly recommend!read more

Went in today and unfortunately my boss called me just as I got there so I entered on the phone…read more The Dr submitted my tests and I did not have a paper copy. She wasn't happy with me in general and asked me if I was there for a drug test in a way that suggested to me she thought I was some sort of user. She goes, "so I have to search the database!?!" Anyhow, when I finally got off my stupid and admittedly disruptive I've call, I went in and apologized, complimented her needle work and wished her a nice weekend. She was grumpy. Then it got weird. On my way out, a man was on his way in and looked angry and he was telling me that I "he was there because I was being rude to his girlfriend and that I better apologize." Although I wasn't picture perfect, she musta been having a crazy nuts day to call in the meat head boyfriend. I was pleasant and apologetic to him and walked away. He looked tough. Be aware folks, the blood lady can be crabby and she'll call the bouncer to rough you up if you are out of line.

Blood work. Blood borne. Blood poisoning. Blood drive. Blood sucker…read more Blood sure does command a lot of action. I suppose that's why I have this over whelming desire to run like Forrest Gump away from any lab that is about to draw my blood. Well, not so fast, Forrest, not so fast. This is the exception that proves the rule. Granted, the office building itself is nothing to write home for. And if you happen to enter in the service entrance, versus the main fancy schmancy lobby, you will think that illegal medical whatever is performed here. But after entering Quest you are met with exactly what you need: calm, quiet, professionalism, and extremely large and comfortable lounge chairs -- that which to more comfortably draw thy blood. I will admit that I get a little fidgety when they put that padded bar in front of you. You never feel the "Great America" theme park feeling. And one should never view it as a way to avoid escape. More importantly, it is there for the utterly exciting possibility (or probability) that you will pass out when the needle goes in: and we wouldn't want to have to go through all of that pretense again, would we? Sylvia (the woman who drew my blood) should get an Olympic medal. And on the off chance that I had fallen over in a dead heap (and we're talking dead) there is not a doubt in my mind that coroner's near and far would never have been able to locate the needle stick. For the No Bruised Arms Club -- thank you!!!!! You're fabulous.

My primary care doctor is great but only available now in mornings; hard to schedule an…read moreappointment. When I had covid last year, I was very sick, and had to see another doctor, Timothy McDonough. Not a great experience, he was rude, yelled at me, no bedside manner whatsoever. Very mean. I will never go back.

I'm a girl that hates to wait. So when my doctor told me that I wasn't going to need an…read moreappointment at this place, I was skeptical. But I walked in, got my test done and walked out all in about 15 minutes! Now that is service! The place is super clean and organized. And the technicians are personable and do the "sticking" with nary a pain. And there was no fumbling to find a vein, which is always appreciated. Since the test I was having was a bit out of the ordinary, I liked that they checked in with the hospital to make sure it was being done properly. I just had a little blood drawn, but I would recommend this place for any diagnostic testing that you might need. Plenty of free parking (they even have valet service if you can't make the trip from the parking lot) and it is conveniently located off of Ogden and 1-294 for those of you in the "burbs". Now if they could only get my doctor to run on time!

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Top of the world at a prime location ASAP because the best medical team to assist me with my careread more

"You're not going into the bathroom with your lab order, are you?!"…read more Umm.. ??? I was going to put it in my purse.. Apparently the secretary thought I was going to wipe my ass with the lab order or something. WTF.

I've had my labs drawn here many times usually early on Saturday morning. No wait, no hassle, out…read morein a few minutes. I recommend their services.