Great and promt service had all my info didnt need to explain anything and they got right to the…read morecause of my illness

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

STAY AWAY! This company has tried to charge me for services that were covered by my insurance…read morecompany, no manager is ever avabiable to talk to. I have sent copies of my insurance payment and yet they say I owe the money! WELLNOW is committing INSURANCE FRAUD by taking payment from the insurance, and then bulling the patient to pay as well!

Extremely long wait times. I came for a followup appointment, still had to wait in line even though…read moreI was scheduled. 40 minutes and they only took 1 person. Rescheduled for another day and I ended up waiting an hour in the waiting room and another hour sitting in my room waiting for the doctor to come. Ridiculous understaffing, shame on the management

I love advocate health. They are very good doctors and really care about their patience.read more

All of my doctors refer me to Urgent care, rarely I direct myself there. Doctors and nurses are…read moreall wonderful

Leaving this review specifically for Shannon the APN - she did an incredible job of being thorough…read morewith me and taking my symptoms seriously, I've had horrible experiences with minute clinics multiple times in the past but it was refreshing to be treated by someone who actually cares about what they're doing. The waiting area was a bit grungy and desperately needed a sweep and a mop but will come back anytime I'm in quick need of medical care and hope that Shannon is working that day.

My first experience here and my last. If you're a truck driver who is considering a DOT physical at…read moreMinute Clinic...do yourself a huge favor and go elsewhere!! Julie V. who was the nurse on staff is insufficiently trained and cost me to lose time at work. She is a disgrace to the medical profession.

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

Refused to see me. Went in thinking maybe I have bronchitis because I'm been fighting a cold all…read moremonth. Literally the most worthless experience of my life. #worthless

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

I most likely won't be coming here ever again! I am so defeated by my last experience. I came in…read morebecause I was having flu like symptoms and thought I'd go in for some quick antibiotics or something. When I got there the staff was nice but she did tell me it will be a long wait, and she kept pushing for the tele-health option. This is where the doctor calls you via phone and you describe your symptoms to them and they diagnose you from there. They don't see you at all. I opted to do this option because it wasn't anything too too serious, just flu like symptoms so why not? It took about 1 hour to receive a call from the Doctor. She was friendly, asked me all the basic questions my symptoms, do I have any allergies, taking any medication, etc. she set up for me to get tested for Covid-19, Flu, and Strep Throat. I still never laid eyes on my Doctor, after you're done talking to to them on the phone you wait in the lobby to do any testing you may need. Waiting to get tested didn't take long at all. Got tested and I was free to go and they call you with the results. So, I got my call and to my surprised I tested negative for all 3 test. So, the same Doctor called me back with my results and told me she will be prescribing me with 2 medications and a nasal spray. One of the medications was for pain (I'm assuming for my sore throat), the other medication was a cough suppressant which the pharmacist told me was very, very strong. I ended up not taking the cough suppressant because that doesn't even sound healthy. I wanted to encourage my body to cough up any phlegm because that's how it naturally gets rid of the bacteria that's making me sick. So I did take the pain pill and I did the nasal spray. I thought all was well and I went to sleep for the night. I woke up in a huge pool of blood (like a really really big puddle, which I won't show because it's very graphic). And that was coming from my nose. Throughout the day my nose bled 3 more times and it was a lot of blood. I did not take anymore of the nasal spray or any medicine she prescribed for that matter. I ended up calling this facility and telling them what happened. I did not talk to the same Doctor but instead I was speaking to a nurse. She told me to stop taking the nasal spray (duh). So then that night I went to a different clinic and their Doctor told me that the spray that was prescribed is extremely strong and really dried out my sinuses. He told me to go buy some over the counter saline spray to put moisture back into my nasal passage. So I've been doing that and the nosebleeds have stopped, but my eyes are bloodshot red, like extremely red. I thought I popped a blood vessel in there or something, and they have been bloodshot red for going on 3 days. They're not irritated, or itchy, or discharging pus or anything crazy like that. I just think the nasal spray dried my eyes out too. I've tried eye drops but nothing is working. So I will be taking a trip back to the Doctor tomorrow to try to figure out what this nasal spray did to me. I've been running around looking like a deranged vampire, with these bloodshot eyes. I can't even go to work with my eyes in this condition, and I would really like to get back to work. I really wish I never used those prescriptions. If there's one thing I don't mess with it's my face. Hopefully I can get my beautiful eyeballs back. I'm so disheartened. I'm only giving 2 stars because the staff was friendly. However, please do yourself a favor and go elsewhere.

I don't recommend this clinic. Moved to Aurora and disappointed this clinic is the one I'm stuck…read moreto. No help for an issue I was there previously about. The male doctor basically said just be in pain until you can come in tomorrow or wait to see your doctor. Clearly he doesn't understand patient pain. He also recommends me wasting money on a medication that he could call in and that would be covered by my insurance. I will say there's a nurse there named Therese that was absolutely wonderful that I've seen before.

Always greeted by friendly staff and never really have had a long wait time the handful of times…read moreI've been there for myself or my kiddos. Definitely recommend stopping by for anything!

So I went in, did all the tests... everything came back "normal." And apparently that means I'm…read morefine? Interesting. Meanwhile, I'm still having very real symptoms that somehow just don't count because they don't fit neatly into a box. The doctor had zero answers, zero direction, and basically sent me on my way like "¯_(ツ)_/¯". How is it 2026 and "we don't know" is still the grand plan? My symptoms are valid, and brushing them off is not acceptable. Do better.

It took us 1 HOUR to get into the room where the doctor sees us BUT IT GETS BETTER we waited for 30…read moremin for the doctor to even come into the room. It was dirty in the WHOLE Office. It was little and guys just go to duly.

This place is the worst, should be shut down. Ripping off the public by taking money only to tell…read moreyou to go see a specialist. What is the point of urgent care if they cant treat you. At the very least why don't you tell people that the 3 minute visit with the Dr. is free. Ripoff

Thank you, Nurse Michelle and Doctor Shah. Nurse Michele answered my questions about my blood…read morepressure and shared with me her background in nursing. Dr. Shah sorted through my nervous ramblings and with his questions, diagnosed my issues and explained to me my TMJ pain dysfunction syndrome and acute sinusitis and prescribed medications.