I read about the Facial Special for "Game Day" on your Facebook page, but since the spa had closed…read morefor the evening, I filled out an online form to be contacted the next morning. I did mention on the form that I was interested in the "Game Day Facial Special". I re-iterated that to the lady who I spoke with the next morning, and booked an appointment for 1 pm. I was so excited to get in the same day and finally get to try out your spa! I was told that a hold would be put on my credit card for the appointment (normal) and she said 3 pm and I corrected her to 1 pm. She also let me know she would email me some patient forms to fill out ahead of time - awesome! This was around 10 am and by 12:15, I had yet to receive an email, so I decided to head in early. I arrived at 12:45 and let her know that I never received the email. She told me my appointment wasn't until 3 pm. I reminded her about the conversation we had on the phone and I'd corrected her to 1 pm and she then said 1 pm. Unfortunately, she had put me down for 3 pm. I asked if we could do 1 pm since I was there and she said yes. She emailed me the form and I filled it out. Then she told me that they'd only be able to do a mini-facial...which is NOT what I wanted. Or I could have a massage. Also, not what I wanted. She then went and talked to someone about re-arranging her schedule and they must've figured it out because I was then told they could do the deluxe facial at 1 pm. By then it was a little after 1 pm. The person who did my facial (so sorry - can't remember her name - Carmen, maybe?) was great. Very good at explaining everything. It's a shame we started late (around 1:10, I remember looking at the clock as I was laying in the bed waiting). The facial was great - I enjoyed the products used (very seasonal smelling!) and the massage portion was super nice, too. It was a little light on the touch but that's my fault for not speaking up. When it was done, which was cut short (1:57) - I'm guessing to stay on schedule, she told me to get dressed and she'd meet me outside. I didn't realize she meant all the way at the front desk. I asked what kind of moisturizer she used, so she showed me. It wasn't until after I'd inquired about price that I was told I'd receive 15% off that since I had a service. I probably would've spent more on products had that been told to me as part of my end of service experience. When I went to check-out, I was told the normal price for the service, including a 15% gratuity. I told her I'd specifically scheduled for the Game Day special, and she said she wasn't aware of that. So to whoever does the social posts, please communicate to the rest of the staff what you've posted online! I also didn't realize the tip was added in to the total...that just kind of rubs me the wrong way. I almost always tip 20% - I didn't appreciate being told what I had to tip. We eventually got everything figured out and it wasn't until I left that I realized I didn't get the 15% off my product. Not a huge deal, it's just a couple bucks, but if you say you're going to do something, then do it. The specials the spa runs seem like great deals but the communication among the team is a little too messy for my taste. I'm not sure if I'll go back.

My husband got me a gift card to Spa Retreat for my birthday. Christy gave me a relaxing massage…read moreand really worked on my shoulders and neck which really helped me relax. The only problem was I was good for nothing afterwards because I was so relaxed! :) Anyway, she did an amazing job, and it was so peaceful and nice. The only thing is that the $80 gift card didn't cover the whole thing since they raised the price $10 since August (my birthday month). There was tax and tip. Still a good deal and I definitely highly recommend Spa Retreat!

They did a good job. My only suggestion for them is to not talk so much with each other in their…read morenative language, it felt rude.

I did something to my neck and scheduled an appointment for the Deep tissue/Trigger point therapy…read moredue to intense pain. I had been to this place before and I believe I saw Heather then, but this time I saw Samantha because she was the first available and I was in a lot of pain! Samantha was great and was able to apply a solid amount of pressure the entire 60 minutes. I ended up having many more spots in my back that desperately needed attention so the hour was definitely worth it. Now, deep tissue massages can be intense depending on the amount of pressure needed or wanted. There were definitely some spots that were rough but the immense pressure was needed to break apart the nasty knots in my neck and shoulders. She put a lot of focus on the knots that were the worst of the bunch, and I didn't even have to tell her where exactly the pain was coming from because she easily found them. The amount of pressure is up to you, I just wanted as much as possible because the pain in my neck was bad enough. If you need as deep of a massage as I did, I highly recommend Samantha. Obviously she can be gentle too, but I feel like it takes a lot of strength to apply consistent pressure for a full hour. I went into there barely able to move my shoulders and neck, and left there much more relaxed and comfortable. The pain in my neck was so severe that I didn't think she would be able to get rid of it completely but she absolutely did! They have much gentler options for a more relaxed experience and both ladies did a wonderful job knowing what my body needed. It's a small suite in a row of businesses by Central ave but it is very comfortable and surprisingly quiet. Also very clean and I can tell they take a lot of care making sure their clients are comfortable. I definitely recommend this place. Thank you guys so much for helping me! Chances are, I'll be back because my back will forever be full of knots!

One of the best massages I've ever had. Clean, friendly,and professional. Lots of different options…read morefor your massage (ex cupping, stretching etc).

I am more so rating a hairstylist. Michelle Kelley definitely disappointed me. I was communicating…read morethrough my sister to Michelle about getting my hair done excuse my sister is friends with her daughter. She asked for my available times and I told my sister i was available on a sunday. My sister proceeded to ask and received a text from Michelle saying "Lydia (my sister) expects me to talk to her sister on Sunday. omg." Michelle had accidentally sent the wrong text to my sister that was meant for someone else. I found this extremely rude and unprofessional. Do not ask for available times and then go talk bad about clients trying o get your service! Not kind at all and very very poor service

Love! Love! Love! Krista will forever be my favorite hair dresser. She's super sweet and is always…read moreready to go when you get there. The atmosphere of the shop is super friendly and definitely willing to help you get through your hectic day! During COVID, they make it very easy to schedule a hair appointment so you will always look good. Don't be afraid to give them a shout they are always ready to help you out!