Dr muller is a wonderful person and very carrying dr, she is very knowledgeable about her work…read more Staffs are always friendly, helpful and professional. Facility is always clean, sanitized. TV and the entertainment system is above and beyond. Always there is a give a way bag after each visit.

Overall my experience here was less than expected. I have had no ability to get a cleaning done due…read moreto their ever changing schedule and being booked months out, and the emergency care I received left me in pain and ending up getting a root canal and even that did not remedy the pain in total. It took MONTHS to not have pain daily after repeat adjustments and multiple temp crowns. I had a break so likely the trauma caused would have resulted in a root canal but I don't feel like they were conservative in their approach with me and my tooth was filed down to nearly nothing. Another dentist mentioned this could have caused the delayed healing and extended need for time to reduce inflammation. I have days even still that the tooth does not feel right. It's been about a year. That isn't a good feeling with having spent thousands on ONE tooth. This was my first crown and I have good teeth and hope to never have to be back in anyone's office for another but I have thankfully found a good dentist that I don't have to question.

I genuinely can't say enough good things about Prosper Family Dentistry, especially Dr. Summer. The…read morecombination of technical skill, attentiveness, and care has completely rewired my understanding of what a dental experience can be. I didn't even realize I was an anxious dental patient before coming here -- I just assumed all dentists were uncomfortable, dismissive, and something you had to "get through." This office is the exact opposite: * They explain everything and even test tools (like the drill outside your mouth) first so you know what to expect * They actively watch your body language and check in if you seem tense or uncomfortable instead of pushing through * Even the numbing process itself is surprisingly easy (topical first + distraction techniques so it's barely noticeable) Beyond that, the level of care and education happening in the office from the full staff is just different. I've overheard dental hygienist conversations guiding patients on things like hydration and electrolytes, preventing teeth discoloration, and even thoughtful education destigmatizing cold sores with younger patients. It feels like a healthcare environment, not just a transactional appointment. And most importantly -- the work itself is exceptional. After two years as a patient, I finally replaced a yellowed and chipped front tooth filling I had avoided for years (um, decades?) because I didn't trust anyone to not make it worse. Dr. Summer took time to understand my concerns, moved efficiently through the uncomfortable parts, and then approached the final result like an artist, carefully matching color and refining until it looked and felt completely natural. If you've ever felt hesitant, dismissed, or anxious about dental care -- this place will change your mind.

Great experience with this office and Dr Summer. They give you all your options and saved me from…read morean unnecessary procedure that another dentist recommended. Be on time though! They are strict about appointments!

I have nothing but amazing things to say about this office. Dr. Do and his staff are incredible. I…read morehave a huge fear of dentists, and they were so kind, patient, and caring throughout the entire experience. I would give them 10 stars if I could. I was given an estimate for treatment, and although I wasn't able to do everything at once, I never felt pressured or judged. They treated me with so much kindness and respect. During my procedure, Dr. Do was extremely attentive and patient with me, which meant more than I can say. I actually drive quite a long way to get to this office, and it is worth every mile. One of the best compliments came from a staff member. After I commented on how kind the doctor was, she said, "He treats us just as well as he treats his patients. That's just who he is." I absolutely loved hearing that. Love this practice and highly recommend them!

Tried this place for over a year with nothing but headaches. We scheduled new patient appointments…read morefor routine cleanings and go to our appointments and they just do an "evaluation" and won't clean our teeth. Tell us we have to come back for that.. 1 year later Husband comes in and they require payment up front and won't see him without payment. He drove an hour to get there. Nobody called him ahead of time to advise him of this so he left and was not seen... It was just for a routine cleaning... I had an appointment reminder and I texted back that I needed to reschedule and they texted back that I had to call for that. I decided against it so I just decided to keep the appointment. I show up and they said they canceled my appointment... They did not inform me of the cancellation. So I drove an hour to get there to also not be seen... done with them.

I am always overly anxious in trying out a new dentist or doctor. First I want to give a shoutout…read moreto Gabby! Her personality is so refreshing and she just made me feel comfortable. Because who likes anyone scrapping in their mouth. Then there is Dr. Rouse. I don't know what he did at my cleaning but this is the first time I was actually happy after one. Like he cleaned my mouth. My smile is beautiful and I am thinking now I need to get this bridge and throw away my partial. Only because he is good at what he does. Oh and getting the coffee cup was a vibe. My friend went to Panther Creek in Frisco and I just had to brag to her about my experience. If you are in the far Northern Collin County area, set your appointment now. You can thank me now or later.

They staff and dr but as an existing PT with the phone system they have can be hard to navigate…read morethrough. They are fine as a dentist but when my implants failed and I needed to have them removed the oral surgeon warned me NOT to have more put in because 1they could fail again but 2 most importantly putting them in could break my jaw. I told the dental assistant this this and the dentist kept insisting on putting implants in even though he told I didn't want them and why. I guess he finally got pissed and finally sent us somewhere else. Was the best thing that happened for me. Affordable Dentures and implants are phenomenal!!! They really listened to what we said and what the oral surgeon told us

I am 3 years late in writing this amendments to my prior review…read more After, I would say 2-3 years of being a patient here. I was told that they were opening an additional office. Then (even though I had an appointment with Dr Chang) I was switched to an Indian Dr, who had substandard equipment in the same office. She inspected my teeth (after my cleaning) and then proceeded to insert 2 hands to stretch my mouth out. (Never in my many decades of seeing dentists has this been a protocol) She said it was to inspect my gums. That was my first and last appointment with her and Waterview dentistry . I asked when Dr. Chang would be in and they were very vague about it, saying he comes in and they don't know when he will be in the office. I did my research into highly rated dentists. I do not want to be paying for substandard care. Will NOT be going back there ever.

Love the team, love their service, been very long time patient! They always come to rescue. Thank…read moreyou Waterview Dentistry!

Tried to upsell me right away for a procedure I did not need…read more ..................................................................... ..............

The care and treatment provided by Dr Land and staff are exceptional. I have seen several dentists…read morein 77 years and none have offered the follow-up care given by Dr Land, including personal phone calls after hours. Highly recommend this office for your dental needs, including crowns.

Andrea, my hygienist, made me comfortable, explained what she will be doing. She is very thorough…read moreand cares for her patients. She is very knowledgeable, explains whatever she is doing, answered all my questions and concerns intelligently. Dr Mara came to check on me after and Andrea updated him of the results of her assessment of me. More importantly, my teeth felt clean and fresh all together! The office staff are very accommodating, all smiles, and made patients feel at home (elements of great customer service)! I went home happy and contented and will surely recommend this service. Thank you Red Oak Family

This practice is very professional and they really care. They are very thorough and the dentist is…read morevery informative, friendly, and kind. Not to mention patient and he listens and remembers you.

I retired from the dental field after nearly 30 years before we moved to Texas and I did my…read moreresearch before coming here. I am thankful, because I 100% picked the right office for my family and I and I have total peace coming here. I cannot say enough good things about this office. First off, you can tell immediately that Dr. Chandler is a really good person in general and cares about people. He is also excellent at what he does. He also does what's best for the patient, not just the minimum. (Even when a patient would never know the difference either way.) He has the latest technology that many offices do not have, which means faster dental appointments and injections are not always needed. He is great with kids and his entire staff is kind and helpful. I would highly recommend this office.. and this is coming from someone who values excellence in dentistry and patient comfort. This office is exceptional.

My wife and I had a very poor experience with their billing clerk. She was rude and made us feel…read morevery bad. The billing department is horrid and obstinate. Did not get a receipt for our payment of $752.00 for regular cleaning and x-rays. The billing clerk rudely grabbed the credit card receipt from my hand. Have called the office numerous (leaving a message) times for them mail me a copy with no results. We asked for an explanation of the bill and she got real defensive. (Our only comments with this exchange was asking for an explanation-I did not raise my voice)