Worst car rental experience I've ever had. As a former Flight attendant for American Airlines I've…read morerented many cars. Yet the incompetent lazy woman who assisted us over the weekend makes me dread ever having to rent a car again. I mainly wonder why on earth she's even needed and it makes sense as to why we are using so many machines these days. She had a computer for absolutely nothing. Made us redo our booking ON OUR PHONE because how dare she lift a finger. Then she's over at the hertz desk flirting with the guy there. Took an hour to get our car after already having the reservation. Informed us of deposit AFTER we did all the booking for the second time on our phone. Took her forever to find keys because she was too busy flirting with hertz guy WHILE SHE HAD CUSTOMERS AT HER DESK. Lady was a waste. Kept saying it's company policy. She did nothing but hand us the keys. A machine could have done that. Smh. Don't use this rental service! Go with the hertz. Everyone seems to like them. Even the national lady.

Renting a car typically is never a fun experience. There is usually some hassle or even fear of…read moreunexpected charges, but my experience here at National was none of that, honestly. It was probably the smoothest rental car experience I've ever had. I booked a rental car for my time in the area. I tried getting the car a day early but unfortunately there were none available- which was my bad, not their's so the next day I went back and talked to the woman who waited on me. She confirmed my order immediately with the information I provided. I gave her my return date and when I planned on returning the car and she told me to just keep it until my flight time since they charge for the 24 hours, which was super helpful to me and saved me another uber ride. She made sure I had a clean car that fit my tall body. Returning the car before/after hours was a breeze as all you have to do is drop the keys in the slot inside the terminal and then head up to the ticket counter for your flight. There were no hidden fees. No surprise charges. I had my invoice about an hour after they opened (before I took off) and I was all set. I have nothing negative to say at all. The car was the cleanest rental car I've had in my experience during COVID or prior.

I rented a vehicle on May 28. Had the best experience here!! Showed up after my flight originally…read moregoing to Budget for a rental. Budget didn't have my reservation and he sent me away saying they couldn't help. He even asked me to move out of the way. I was so embarrassed in front of a ton of people. I was panicking. My husband was graduating from his Naval Training and I needed to get there. I knew enterprise had never let me down before so I grabbed my phone logged in, selected the vehicle and within minutes I was standing at the enterprise counter. She greeted me with a smile and said she would be happy to get me into a vehicle. Just her kindness alone felt like a needed hug compared to the rude Budget guy. She set me up with a really nice car and congratulated my husband. She took the time to direct me where their lot is. Right across the street, you can't miss it! She has no idea how she saved me from breaking down in that airport. She was my saving grace!

They didn't have the car I wanted so I had to take Lamborghini The girl behind the counter didn't…read moreknow what she was doing and whispered to us disparaging remarks about the woman in line behind us. When finally we finished the reservation, the girl acted like we should know where to pick it up and gave us shoddy directions. The car was okay and got us where we needed to go but smelled like cigarettes. When we returned the car, I left my sunglasses inside and although I called four or five times to see if they had found them, I was told each time that they'd look then call me back. They never did. Overall, nobody there seemed to know or care about what they were doing. I won't rent from them again.

Me and my husband recently traded in our vehicle and Hannah was SO amazing throughout the whole…read moreentire process. She was extremely helpful and patient! We appreciate her willingness to get us easily in and out of the door. We definitely recommend her as your next salesperson! Very professional and welcoming! Give that woman A RAISE!!

Had two toyotas get the same trans service and the prices were different same teans same advertised…read moreprice..they charge weird fees and none are consistant. But toyota has you for repairs if you want the car to last

I ALWAYS book with Alamo but we were able to get a better price through Avis/Budget so we did and…read moreyou definitely get what you pay for at this place and NO - Customer Service is NOT included, apparently. The young lady with the long dark hair working the Budget Counter when we arrived was the opposite of friendly. She was enter our confirmation number and I provided it and she couldn't find the reservation. Instead of digging deeper she just shrugged her shoulders and said sorry we don't have a reservation. This was crazy because they had actually called us earlier to confirm our reservation. We were able to call Bridgette who we put on speakerphone and she walked her through finding our reservation. The young lady continued with her poor attitude and didn't bother to say a word when we thanked her. The car we were given had a dead battery in the key fob and we brought this to to another employee's attention but she was flustered and couldn't figure out what to do and because of the poor quality of service from her colleague, we were already running late so we decided to just go manual for the long weekend. It will be annoying but we would probably still be standing there if we waited on this pair to assist. So, do yourself a favor and book with Alamo! They're the best!!

They were easy and friendly to work with. Simple and quick check in and pick up process. Couldn't…read morebe happier.

Quick check out and decent cars. They wanted to charge $15…read morea day for my wife to drive the rental While I had it. They charged $36 a day for the rental insurance that was top of the line. The car was just across the street and the drive through was simple.

What a joke! Made a reservation online (like everyone does in 2023) when I arrived I was told " I'm…read moresorry but we're not like the other locations" we don't allow same day reservation and the bypass the line also during apply. As a presidents circle member my advice is: you should fire the management.

Very friendly staff, and super helpful. Renting a car was a necessity and they made the process…read moresupper easy

I have used the Tennessee avenue location for over 8 years for business and pleasure and they don't…read moredisappoint. Even when the insurance company unexpectedly total lossed my car that was in a local body shop, enterprise suggested I buy a car from Enterprise Car Sales. I selected one of their cars and bought it the next day. I wI'll always give this location my business. Joseph

After a bad experience I have to say that they have done a good job since, I was car less a lot in…read morethe last few months and they took care of my needs and they deserve better than a single star.

I would leave zero stars if possible. I reservation was made and paid for by me for my military…read moreson. When he went to retrieve the car he was rejected due to me not being at the counter with my credit card. Noone was willing to answer 1. How I made the reservation with they said conflicted with the company policy and they would not honor the agreement. They also wanted to charge the full amount to me for the now canceled reservation. It took several transfers to managers at the 800 # to get the charges cleared. Another car rental company helped us out due to the situation and him being active military. AVIS DOES NOT WANT TO WORK WITH military or veteran's and will never get my business again and I will advocate for anyone I know to avoid this company due to the lack of support!!!!! Only one employee at the counter also who would not call a supervisor or anyone to try and fix the situation either.

Biloxi you are good and friendly customer service at the counter. Process is in and out, very…read moreconvenient.