I would leave zero stars if possible. I reservation was made and paid for by me for my military son. When he went to retrieve the car he was rejected due to me not being at the counter with my credit card. Noone was willing to answer 1. How I made the reservation with they said conflicted with the company policy and they would not honor the agreement. They also wanted to charge the full amount to me for the now canceled reservation. It took several transfers to managers at the 800 # to get the charges cleared. Another car rental company helped us out due to the situation and him being active military. AVIS DOES NOT WANT TO WORK WITH military or veteran's and will never get my business again and I will advocate for anyone I know to avoid this company due to the lack of support!!!!! Only one employee at the counter also who would not call a supervisor or anyone to try and fix the situation either. read more

Biloxi you are good and friendly customer service at the counter. Process is in and out, very convenient.

Reserved a car from Avis yesterday at Gpt/Biloxi airport for a 0800 pick up today. Arrived at Avis counter which had a sign saying to go to Budget counter if no employee was at the Avis desk. So I walked down to budget where there was a woman at the Budget desk. I let her know I have a reservation for 0800. My car was ready at time promised, but the individual at the counter was by far the rudest person I've dealt with in a long time. She asked my name snatched my card and Id out of my hand. Through the keys around the counter like I was completely ruining her day. Mind you I was literally the ONLY person at any of the counters. You would have thought she was slammed packed at 0800. Will never rent through budget or Avis ever again if this is the type of employees they hire. Look lady maybe Avis/Budget rental counter isn't the career for you. read more

Gas mileage in the parking lot was 17 miles over that than on the paperwork. Rep very dry and unfriendly.

rented a van 12 passenger 2 months paid in advance before I needed it. and it was not there the day I needed it. 2 weeks scheduled with family to travel to Yellowstone screwed from the get go! never will I ever rent from advisor budget same company, again read more

Don't ever rent at Avis or Budget Rental in Gulfport or Hattiesburg. They have two crazy managers who think they own the company and can do anything they wish to people. I'm working on taking them to court for refusing to rent to me for no just reason. The manager in Hattiesburg called me a Fag when I walked out the door because I posted about the dirty cars she was giving out to people on google. Both locations have dirty cars and too lazy to clean them. Who wants a dirty car to drive with all these viruses going around. They don't' even wear a mask when you go up to the counters. Rude as can be too!!! They both need to be fired. read more

My experience was a rental car raping. Avoid renting cars at the airport. There is a lot of hidden fees that will cost you a plenty of dollars.( booked through orbitz) For instance: 4 mini van rental 1. customer facility charge $5 per day 2. energy recovery fee 0.97cents per day 3. airport concession recovery fee= $58.21 4. nontaxable products and service= 69.75 Beware of airport rentals fee that Avis/Budget. This final bill does not match up with the reservation email. read more

I was given a vehicle that as soon as I left the airport, the check engine light came on. Had to go back and get a new vehicle. I had rented for a one-way rental to one city, but had a change in flight plans, called back to this budget location to ask about my options and was completely misinformed. When I later asked over the phone for clarification, the employee had a very bad attitude towards me and told me she didn't realize she had to spell some details out for me. Save yourself the headache and rent from someone else other than Budget/Avis (they are the same company). read more

I called around checking prices and spoke with a woman named Quinn. She promised a great rate so I could get more bang for my buck. She also explained what I need to bring. I was greeted with a smile and fast finger service. I was in and out. She got me on my way. I had to call her to tell her about a smoke smell which I didn't want to get charge for and offered me for exchanged I said I was fine she put notes somewhere. Bottom line I thank Budget for her. Quinn you are awesome. I made it to see my kids read more

Extraordinarily poor customer service. I rent out cars on my corporate account on a bi~monthly basis for my work here, and the ladies treat me like I'm a bum off the streets. I have requested car upgrades (from a corolla to a Camry) on numerous occasions, and they blow me off. Their cars are mostly recalled Toyotas, so don't expect any variety here either. On one occasion, I have had to return a car (corolla) halfway through my rental period because it was overdue for an oil change by 2000 miles. I don't recommend this particular franchise unless your company forces you to use avis (like mine). read more

Beware the creeping fuel charge. You think you've banished the darn thing, but it creeps back on your bill. I rented a car from the Avis counter since my favorite rental company does not operate onsite at the Biloxi airport. I specified that I would refuel the car on return. When I returned the vehicle, no questions asked, and as I was preparing to leave the counter, I noticed the final total charges did not match what I had on my email confirmation when I reserved the car. I inquired --- the worker said it was due to the $13.99 "under 75 mi flat fee." "I filled up the tank," I said. To which she sheepishly reviewed my gas receipt and removed the charge. I vote with my wallet and will not be renting from Avis again anywhere. read more

If I could leave 0 stars I would. This place more specifically the "customer service" is laughable, if you call direct to the airport location they direct you to Customer Care, which in turn direct you back to the airport location. This place has given me so much stress during a three month period, waiting to get reimbursed for a wrongful charge on my government travel card, avoid this place like the plague! I have to pay back money to citi bank because of Avis rental car company made an egregious error in billing, what a failure this place and it's employees are. read more

Worst car rental experience I have ever had. I had estimated my arrival time to be 4pm. Our flights were on time and we arrived to the Avis counter about 2:30. This was only to be greeted by the rudest most non helpful agent I have ever experienced. She quickly said "your time not till 4 o clock" and gave me a head tilt and shoulder shrug. I said yes our flights were all on time do you not have any vehicles available. She said "I have a maximum for 15 dollar thats it, you want it." I am the customer paying them money, I did not received, no sir I am so sorry your car is not ready, but we have this one available, no thank you absolutely nothing, it was me doing them a favor, because somehow the fact they had no vehicles that I reserved available it was/became my problem somehow. To top it all off after I agreed to pay the extra cost for arriving an hour and half early (that of course was my problem) the extra insurance I purchased online through AVIS I was told was not valid here at this location and if I wanted extra coverage I would need to purchase it from them. Long story avoid AVIS/HERTZ at Gulfport airport at all cost. Outrageous the whole experience, NEVER AGAIN read more

I reserved a car for 8:00 am. Me and 4 other customers arrived to find that no cars were available of any size. This location miss reports their inventory and overbooks their reservations. Preferred customers beware, there is no Preferred treatment. This location is an independent licensed location and does not live up to the standards of the Avis brand. Here is what specifically occurred. We arrived at the desk at 7:50am and said we are here for our 8:00am reservation. Chris, the rep, said you need to come back at 8:00am then. We come back at 8:00am and Chris says, no cars are available, it will be a 30 minute wait. We come back and ask Quinn, the other rep, why we were able to make a reservation if no cars are available. She says it's not her fault and we need to speak to a manager. At this point I call the preferred customer service corporate line and speak to an agent who offers me a $30 discount and contacts the manager Bridget to resolve the issue. At this point, Bridget lies and says I "cussed her out" and said "I was from corporate". The entire team at the Avis Airport location was rude, lies, and unprofessional. They roll their eyes, smack their lips, ignore their customers, reply with short curt responses, and have no inventory. Avoid this location at all costs. read more

People were friendly. That said, the car I reserved in advance was not available. They told us there was a special on that car and they were out even though I reserved it in advance. The car I was given was smaller with no price adjustment. Was told the rate for the smaller car was more than what I was given for the larger vehicle. National compared to local rates. Was not given any other choices. Actual car had 40,000 miles, multiple scratches and dings. Rear hatch stuck at first. When it did open the hydraulic posts were rusting and there was other evidence that the vehicle had water damage in the past. Sent a complaint through the system to Avis. No response. I have preferred/elite status with several companies including Avis. Won't be using Avis again. read more