I rented a vehicle on May 28. Had the best experience here!! Showed up after my flight originally going to Budget for a rental. Budget didn't have my reservation and he sent me away saying they couldn't help. He even asked me to move out of the way. I was so embarrassed in front of a ton of people. I was panicking. My husband was graduating from his Naval Training and I needed to get there. I knew enterprise had never let me down before so I grabbed my phone logged in, selected the vehicle and within minutes I was standing at the enterprise counter. She greeted me with a smile and said she would be happy to get me into a vehicle. Just her kindness alone felt like a needed hug compared to the rude Budget guy. She set me up with a really nice car and congratulated my husband. She took the time to direct me where their lot is. Right across the street, you can't miss it! She has no idea how she saved me from breaking down in that airport. She was my saving grace! read more

They didn't have the car I wanted so I had to take Lamborghini The girl behind the counter didn't know what she was doing and whispered to us disparaging remarks about the woman in line behind us. When finally we finished the reservation, the girl acted like we should know where to pick it up and gave us shoddy directions. The car was okay and got us where we needed to go but smelled like cigarettes. When we returned the car, I left my sunglasses inside and although I called four or five times to see if they had found them, I was told each time that they'd look then call me back. They never did. Overall, nobody there seemed to know or care about what they were doing. I won't rent from them again. read more

My flight arrived late in Gulfport on October 15th for me to pick up my 15 passenger van, but I had called ahead so they were expecting me. Jennifer, the most AMAZING customer rep and PERSON, was over the top helpful and accommodating with me, even though I had reserved the van at a different location. She was kind, patient and went over and above any kind of customer service I would have hoped for. Her kindness was personal, and it was like seeing a friend at the end of a long trip. Although I had booked the van at a different location, Jennifer set me up with a very nice vehicle for the evening, and sent me off with a promise the van would be ready for me in the morning. The next morning before I could call to check on the van, a lovely lady named Nashonda (I pray I spelled her name correctly!) called to inform me the van was there and ready for me to pick it up. When I arrived, I had to move my luggage and bags from one vehicle to the other. I had unfortunately broken my arm right before my trip, so was a little slow with the transfer. Without missing a beat, one of the lot attendants and another female employee (I'm so sorry I forgot your name!) jumped right in and handled the situation like they were Angels coming to my rescue!! I've rented vehicles from here and other places without bias, but from now on when I travel I will use Enterprise EXCLUSIVELY because of the overwhelming kindness I received on my trip through Gulfport. I know you are all Angels... Thank you all so much read more

Over priced and the customer service at the DIberville was horrible. The car came without windshield wiper fluid and 1/2 through my trip needed to be serviced. WhenI called the branch they said don't worry and just drive it. I will definitely be trying hertz from now on after being a loyal customer for 8 years. The last 4 rentals just keep getting worse and worse. And your competitors have better deals. Edit to add: I've sent them an email from this reply below my review so we shall see. I am doubtful anything changes but I'll update review with interaction. read more

They didn't have the car I wanted so I had to take another car. The girl behind the counter didn't know what she was doing and whispered to us disparaging remarks about the woman in line behind us. When finally we finished the reservation, the girl acted like we should know where to pick it up and gave us shoddy directions. The car was okay and got us where we needed to go but smelled like cigarettes. When we returned the car, I left my sunglasses inside and although I called four or five times to see if they had found them, I was told each time that they'd look then call me back. They never did. Overall, nobody there seemed to know or care about what they were doing. I won't rent from them again. read more

I called to reserve vehicle, and was quoted 124.00 for the days I requested. I thought this price w was s due to major issues I've dealt with using Enterprise in the past.. These include broken vehicles and nightmares at each location I tried to get help, or a replacement. I finally limped the vehicle home. It took 8 hours as opposed to the 2 and 1/2 It should have been. So I felt this price was discounted to !make amends. I arrived at Gulfport to pick up rental. We went over dates again, and cost went to 270.00 I was told I would be charged for Sunday as they were closed . The manager gave no leeway saying he could not afford an audit. He looked like he fell out of bed and drove to work. This manager needs to be mentored on appearance and needs to review policy on partying, as his eyes were red and glazed. I was sent to airport location as it is open on Sunday. I was quoted 325.00 as airport tax would be added. No one would honor my quote given over phone. I was a preferred customer, now I am Gone customer. Enterprise is embarrassing. read more

the enterprise on tennessee ave in gulfport are the rudest most condescending people i have ever had the displeasure of dealing with and even the uber driver told me every one he has had to pick up from therr were treated like cattle and talked down to like children. tthey have a bad reputation of giving away cars you had reserved! read more

02/18/2023 I dont understand how how a rental car company can rent a car for pickup when the office is closed. But, surprise, Enterprise can. Apparently the local office has business hours Yelp and the main office doesn't know about. Closed at 12 On Saturday. read more

FUTURE RENTER BEWARE! I recently decided to rent a vehicle from this location 8455 Tennessee Ave, Gulfport, MS 39501 and this is where my nightmare began. Going on a short trip with my fiancé and needing to return with items, I rented a mid size SUV. On arrival to pick up the vehicle I was kindly assisted and shown a vehicle In that class prior to accepting. I requested a larger vehicle unsure if the one I decided on initially would work. Ultimately I decided on renting what they consider a full size luxury SUV. I completed the paperwork necessary and provided my form of payment. Lastly, I took a walk the around the vehicle with the enterprise agent to ensure there was no damage to the vehicle prior to take off. Before being sent on my way, the agent remembered to run inside and get papers for this vehicle. I was instructed to leave the papers in the car in the event I would need them because this vehicle only had "Tag Applied For", not a temporary tag or registered license plate. During my travels, I was stopped 3 times 2 states by police officers. On every occasion my fiancé, you guessed it, a black male, was in the vehicle. In today's climate I'd like to believe no one enjoys being stopped by the police without reason, no matter their race. Each encounter was very unsettling, not knowing what could happen next. In the very short time in between each stop, each officer asked if I was aware why we were pulled over. The first time, I had no idea why. Well, it was because I was on a vehicle that had "Tag Applied For" on the back. Providing the paperwork that was given to me from enterprise allowed us to live and get back on the road, only to be stopped twice more. The third time I was pulled over in this vehicle, I was well aware of what was going on. The officer was kind enough to explain Tag Applied For tags are not acceptable in a number of states and enterprise is very aware. He suggested for my safety and the safety of my fiancé we have the vehicle replaced to avoid any future stops and ultimately any bad outcomes. I followed up the next morning with enterprise customer service regarding the exchange of the vehicle. While there weren't any comparable vehicles available at that time at locations within in a 50 mile radius, there would be on hours later. Until then I could remain where I was or take my mother to a scheduled appointment and run the risk of being pulled over for the 4th time. I called this enterprise location and spoke with Roger, Branch Manager, regarding this issue. Upset, that I have been stopped for something that was avoidable. Something that could have escalated and caused harm or loss of life to myself or fiancé. He stated he understood exactly why I felt this a way and he would be available upon my return to take care of the issue. After exchanging this vehicle, I was able to successfully make it back to return the SUV, however, Roger was conveniently unavailable and out of the office that day. I explained to the agent what had occurred over the 3 day rental period and that Roger informed me to ask for him upon return. I was also informed that there was not much the agent could do for me. I asked why would a vehicle be rented with "Tag Applied For" on the back. He causally responded, " These vehicles have to get out so we can make money. We don't have problems with people being stopped here". I'd like to assume that every person who rents a vehicle does not do so with the intentions of driving around Gulfport, MS. I surely did not. I explained that prior to renting that I needed that vehicle and hoped to return with items from my parents home who were located out of state. That information alone should cause someone to use better judgement. As I left this location, I captured yet another vehicle with tag applied for being released to a customer. Not knowing what's in store for them, it is my hopes that they made it back safely to return. This location seems to not take seriously the possible outcomes that lie ahead for a renter who they release a car to without proper tags. Ultimately, they won't take them seriously until something worse happens, perhaps, a loss of life. At this time 2 weeks have passed. I have not heard from Roger (Branch Manager) who assured me getting would be available upon my return or the owner of this location. I also made sure to return within the given hours he provided. I have requested to follow up with Area Manager B. Wert, and I have not yet received any follow up from him. I look forward to hearing from someone regarding this unpleasant experience. I would suggest renting from this location at your own risk! Update: After multiple emails and calls to customer service after them reaching out to me following my yelp review, the issue at hand still remains UNRESOLVED 3 weeks later. read more

Enterprise Rent-A-Car - Left: vehicle I returned Right: another Tag Applied For being provided to a customer - Car Rental Near Me - Gulfport, Mississippi

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Yup! Still the worst. They need to go ahead and close this location. Worst service, dirty cars, no staff and a printer that doesn't work. It will take you an hour to get your car, be prepared. What a sh*t show! Rent from National. read more

Friendly and helpful employees are working here. It seems like a pretty busy place, so make sure you leave some wiggle room if you're in a hurry at all. They have an okay selection of cars and it seems like they rotate through them pretty quickly. It seems like their detailing/cleaning crew could use a little more instruction, but as long as I don't get charged for someone else's mess when I turn my car back in... I'm not that bothered by it. Our car has some coffee splatter down one side of the middle console, but not enough to cause a freak out. Location is close to the airport and they have an airport shuttle that leaves every 10 minutes. The only advantage I can see to renting a car here instead of at the airport is that you will pay more in airport taxes and fees. So it will save you a little bit of money on your rental... maybe. Probably. read more

Enterprise Rent-A-Car - Car Rental Near Me - Gulfport, Mississippi

They saved the day! In my earlier review of Enterprise Mandeville I reminded folks of that everyone needs a truck at some point in their life. They helped me out big time but my procrastination led me to need another truck. This location is the only location in the area open on Sunday. That means you can rent on a Saturday and return on Sunday without paying for an entire day you don't need. My experience here came one Saturday when I realized I needed a truck at the last minute. Luckily for me they were open and had a truck that would be available in a few hours. There weren't many people working when I arrived so checking out my truck took a little while. The truck was a brand new F-150 that reminded me just how much I miss my old truck. It was clean and nice and served its purpose well. Plus I only had to pay one day instead of two if I had rented elsewhere. Checking the truck in was also a little wait due to short staffing. This location is near the airport though so I guess they're pretty busy. If you're in Gulfport and need a rental, especially a weekend one day rental, this is the spot. read more

This is one where I would have been well served to check out previous reviews on Yelp prior to making my travel arrangements. First of all the good. The staff were all excellent. Friendly, competent and professional. This is the reason for three stars rather than one. The reason for my less than positive analysis has to do with the location being well off of the airport site and accessible only via enterprise shuttle. Slogging through airports is bad enough without having to sit out side on a bench for 20 minutes for a ride to the rental car office (along with 6-8 other folks who will all be arriving and trying to get a car at the same time). The whole rental car business model is horrible. Too slow and inefficient. The time you spend reserving and providing information online always ends up being replicated again once you arrive. And reserving car type? Good luck as you often end up with whatever they have. This time I requested a regular full size car and instead received a Jeep Wrangler. Yeah that seems close enough. read more

If I could give negative stars I would!!! This review would initially be a book Long but I will try to keep it short. So we took a girls trip from Iowa to Biloxi Mississippi.We rented a car from Pella Iowa and got down to Biloxi. At 6pm, When we were cruising the strip the car started making a weird noise. The brakes started going outAnd the car would start jerking to the left when we push the break. So we called Enterprise which forwarded us to this roadside assistance. Complete joke. They told us that Gulfport Mississippi airport had cars and that they had put all the paperwork in and that it would always have to do would show up and trade cars and we would be on our way. Needless to say we drove this piece of shit car to the airport. When we got inside there was nobody at the enterprise desk it was empty. I know was there that said to go over to international. So we mosey on over to international and the lady was sitting in her office so we're like hello can you help us. She comes up to the counter we proceed to try to tell her our story and she says we don't have cars to give you. We are like what do you mean we just got off the phone with Roadside and they guaranteed us a car. She said I don't know what to tell you I don't have cars I'm empty I'm completely out. I asked her if she could call roadside to talk to them to try to figure this out so we know what the next step is she shakes her head and says no you can call walks away and goes out and smokes a cigarette. We go outside call roadside tell them what's going on, The operator asked us if we could drive the car to the initial place that we got it. I explained that this was 15 1/2 hours away so probably not. Then they say that the next place that we can have to go is Mobile Alabama. Since we could not safely drive the car 30 more miles, they instructed us to leave the car at the gulf port airport. Enterprise supplied us with an Uber and we were taken to the Alabama airport. Thank God our Uber Driver was kind Enough to not abandon us at the airport. We walked into the airport and waited in line. There was two women in front of us and one woman behind us. The two women in front of us proceeded to get a car each we walked up to the counter and fill up did not even want to hear our story we put our receipt from the car that we got in Pella on the counter at tempted to explain what our situation was and he told us he did not have a car I said what do you mean we again we're guaranteed a car from Roadside and he said well roadside makes all kinds of promises to people but we still don't have a car. We told him that we are now stranded in Alabama with no car though we are from 15 1/2 hours away. He told us that there are lots of people that are in worse situations than we are and he still cannot give us a car. However the lady behind us got a car. We asked why this was and he explained that there was a really bad hail storm in Mississippi and Alabama and that there are shortage on rental cars and they are not giving anybody a rental that did not rent before April 10. We explain that we reserved a car way before April 10 like months before and he explained that yes but that was in Iowa. So again we called enterprise roadside they were shocked. However the only help that they were willing to give voice to give us a quote safe place for the night. We explain that we already had a rental house it was already safe it was in Ocean Springs Mississippi. They were unable to pay for the Uber the lady said since it was over 50 miles away. We explained that the only reason we were In Alabama was because they said that was the only place we could get a rental car. The lady said well we cannot authorize an Uber for or over 50 miles. They were driver think God was a godsend and he went ahead and proceeded to take us home without charging us even though we offered to pay. Four blocks into the drive enterprise roadside called and stated that they authorized the Uber transportation back to Ocean Springs Mississippi. There is so much left to the story. We finally got back to the rental house at midnight. Needless to say, after hang ups, rude people and another 64 phone calls to get a car, we finally got one at 6pm the next day. Will NEVER get another car from enterprise. I would rather ride a bike. read more

was in a bind needed a car fast Ashley and her team were so helpful absolutely love this site. they will continue to be my first pick every time. read more

I really enjoy using the site on my phone it's super easy. When I arrived to the airport, Houston (the best city in Texas) was amazing and super helpful, and accommodating. Everything was all ready when I arrived. I will definitely be a return customer. The vehicle super nice and clean and ran great. Houston was present when I returned and made the turn in process very easy. Overall I am extremely happy with the service!! read more

Had a great experience with this company! Needed a rental while my car was in the shop. A nice man picked me up at my work in a nice non-smoke-smell minivan and brought me to enterprise to get my car. Everyone there was very professional and friendly. The lobby was neat and clean. I was offered bottled water, a nice touch. Getting my car was easy and quick. The car was new, and no smoke smell. I ended up needing it less than I anticipated which was not a problem as my cc was only charged for the time I used it. They also offered to give me a ride back, but didn't need it. I sure will use this place again. P.S. The cost of using the car was very nominal. read more

I really do not like this team! I rented cars quite often as I travel a lot for my job, they are extremely busy, not friendly, very dry and not welcoming or catering. Not too crazy about the manager either. It takes more than free water and snacks to show good customer service. I started going to another location. read more

Enterprise Rent-A-Car - They clearly didn't clean the car! - Car Rental Near Me - Gulfport, Mississippi

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I had rented a car through Enterprise in Birmingham, AL to drive down to the coast for Christmas. I had an issue with a tire, and Enterprise's roadside assistance called a tow to take me to where I was staying since it was after 11 p.m. The next morning I called the local Enterprise (this one) for assistance since the tire issue still needed to be addressed. I was advised by the representative that they had no cars; there was nothing they could do; and that I needed to put on the spare and drive the car to Firestone. No help at all. Then she transferred me to the roadside assistance since I could not put on the spare myself. I have never been treated with such a callous indifference, much less on Christmas Eve. Shameful. What a terrible experience. read more

Perturbed because they advertise as an airport location when they are not located at the airport. So that means if you get in late or fly out early; (essentially anytime outside their business hours) you are stuck and can't get to and from the airport. Considering this is not a metropolis full of taxis that makes it difficult to return cars after or before hours. The plus side is you avoid those airport concession fees and such so prices are lower. Just book with caution and consider your flight times. Also, service is not the most efficient. Took me an hour almost to get my car when I arrived although the gentleman who helped me was very pleasant. read more

Rented a car in Gulfport to drive to New Orleans with some friends. We took a shuttle from the airport and arrived at the same time as several other customers. Despite being busy, Jeremy was a huge help. He gave us some recommendations for must-see things in New Orleans and made the reservation process a breeze. Remember - be kind to your rental agent! read more

I came in unexpectedly on a Thursday afternoon needing a car for a road trip because my car was acting funny. While they were out of cars, Leigh called several other locations and found me a car in Waveland. I was so relieved to be able to get back on the road and I appreciate them taking the time to get me in a great vehicle that would make it easy for me to complete my trip. read more

My experience yesterday with your Gulfport Location left me unhappy and dis-satisfied. I had to rent a vehicle while mine is in the shop after an UIMC, I was given a car that has been damaged, (I have photos), the upholstery is stained and the car smells of cigarette smoke and faintly of urine. The steering column makes noise when the car is turned in any direction. I pulled out and pulled right back in and was told (despite there being a full lot of vehicles) that they only had a CHEVY FIT - which is completely unacceptable - or I could pay for an upgrade. While I understand it is your business to make money on upgrades, I am extremely unhappy with this vehicle. I am perfectly fine with a normal sized vehicle, but I didn't want a gas guzzling truck, or a tiny death box. I then checked my receipt this morning, and realized that the rental agreement is only listed until Friday, September 25. No one asked me how long I would need the vehicle. According to your website, you have Veteran and military discounts, no one asked about that either. My vehicle will be in the shop for a least fourteen days. As a customer I was treated without respect, or regard to my needs. read more

I was impressed that Shane from Enterprise responded to my review. However, I responded as requested more than a week ago, and still haven't heard back. Clearly, Enterprise is not interested in providing reasonable customer service. read more

The local branch manager Corey Martin was very rude and not compassionate at all to my particular situation. I rented a vehicle from a different Enterprise locally and someone hit the vehicle and it had to be towed. I called Enterprise's customer service and they sent a tow truck and told me I could go to the airport Enterprise location and they would be able to get me in another vehicle. When I arrived the agent at the desk was unsure of how to handle the situation because the location where the car was towed was not open to verify if it was there, so she called the branch manager Corey Martin. He told her that they couldn't do anything for me because they could not verify the car was dropped off. The customer service representative on the phone said they would use the internal Enterprise accident report and police case number for this purpose. I asked to speak with the manager, Corey Martin, because I couldn't understand what the real issue was. He basically said "there is nothing I can do for you here. You will have to wait until the morning and go back to the location where you rented the car from originally." But they were the only location open at the time of night that it was. This left me stranded at the airport until I could find accommodations for a vehicle I had paid to rent through the next week. Even if he could not have rented me a car, more consideration for my situation was all I really needed not more hostility because of something that was out of my control. I will never go in this location again and I would recommend going to the location down the street on Hwy 49. This is the Tennessee Ave location in Gulfport, MS they are way more considerate of your needs. read more

Never Again!!!! These people charged me twice! They don't want to refund my money! I've rented cars before and this was the first I rented with Enterprise and I'm never doing this again with these people! The manager is lazy, she doesn't want to help, the front staff is a mess. People, please rent with anybody else besides this place. The customer service is horrible!! read more

Picking up and dropping off cars is a breeze at this location. The team is friendly and engaged. The only drawback is the lack of clarity in the extra insurance. They push you to spend much more per day in the extra insurance, but it isn't clear why or if it's needed at all. I'm certain their cars are covered under their own corporate insurance. Plus your own insurance would cover you in most circumstances. Again, the extra insurance is something they scare you into buying, and it isn't clear to me if it's something I truly need, in case a crash is my fault. I'd love to hear a comment from the business owner. read more

I had a car accident in my own car and had to rent a renter. My insurance company make reservation with Enterprise and when call them, they closing in less than 20 min. I ask the customer person to please wait for me get there, cause I really needed a car tonight. I had to be at work the next morning. He told me that he would wait for 15 min long unlit I get there and he did. He was very friendly and had great customer service. read more

I recently rented a car from the Gulfport airport location. The car was great, and the people on-site were great - professional, kind, and helpful. With all that said, I will not rent from Enterprise again. And, I would advise any parents of small children to avoid it as well. I booked my rental car on referral from Delta. After booking my ticket, the airline representative told me I could get up to 25% off if I booked through a partner, which turned out to be Enterprise. She transferred me to Enterprise, and I booked the car. I indicated to both the Delta rep and the Enterprise rep that I was travelling alone with two babies. I requested two car seats, one infant and one front-facing. No one mentioned to me that I would be required to take a shuttle to the Enterprise location upon arriving in Gulfport. I discovered this only after landing in Gulfport, one baby in a stroller, the other strapped to my chest, while hauling a large suitcase and two pack and plays (which, by the way, don't have wheels). The shuttle did not have car seats. The driver was very nice, helped me get loaded, and I managed to hang onto my children for the ride there. Thank God, without incident. But, I should not have been placed in that position. If you are on notice that I need car seats for the rental car, then I also need them for the shuttle. I cannot imagine any parent would feel differently. As an aside, I see in the online confirmation sent to me a notice that the rental location is off-site. But, I did not review the fine-print of it when I booked the car (as I'm sure many don't), and the person who helped me book the car didn't mention it. I would have rented elsewhere if they had. When we arrived at the rental facility, they had one of the car seats I reserved but not the other. One of the ladies there was kind enough to help me install the first seat while we waited for the other to be brought in from another location. When it finally arrived, a manager came out to tell me that, while they had helped install the first seat, they could not help me with the second as it was against policy. I should mention that it was 90 degrees outside. If you've ever tried to install a car seat while keeping a baby and a two year old contained in a 90 degree parking lot, you can, I'm sure, understand my frustration. I want to emphasize that the folks at the Gulfport location were wonderful. They were very kind and did what they could to help. But, this is a policy problem that Enterprise needs to fix. People travelling alone with small children should be given notice of the shuttle by the person they speak with, not just in small print in a follow-up, post-booking email. Car seats should be available on the shuttle when people reserve car seats at those locations. And, the car seats should be ready as reserved AND PROPERLY INSTALLED. I would gladly have signed a waiver. And, in any case, the idea that Enterprise would not be liable if my child were injured in an accident because they relied upon me to install an unfamiliar car seat in an unfamiliar car is just not credible. read more

I would give zero stars but that's not an option. The lady that "helped" us (more like embarrassed) was awful. She treated me like I was less than her and "shamed me" because my utility bill in her opinion was not up to date. I tried to explain to her that it was, that she was reading it wrong but she wasn't hearing anything I was saying to her. She spoke to me with a snide tone. I'm so glad we were only ones in there because I probably would have burst into tears at her callousness. Beyond her, there was the other woman who mockingly called another enterprise because another person had damage to the car he was returning. She said this mans ss# very loudly 3 times. Thank god I'm not a thief because I could have used it. She was cackling at the person on the phone. I felt sorry for this poor man. He stood there with his head down while this woman spoke to the person on the phone like he wasn't there. They have very bad customer service, it needs to be improved and possibly there security measures for protecting their customers private info. read more