I like coming to the store because I can always find what I'm looking for. Their clothes may be…read morepricey, but well worth it. Not just for the brand, but for the material. They are super soft and work extremely well for working out. Their accessories are great as well. The store is clean, and the staff members have always been friendly to me. The dressing rooms are organized. If you are a healthcare worker, don't forget you get a 15% discount. Make sure you verify yourself online and that way every time you go in they can honor your 15% discount. Located at La Cantera and closest to Nordstrom.

Although an expensive option for owners sports clothing, the quality and variety of options are…read morecertainly impressive?

Great selection and prices Staff friendly and knowledgeable…read more Good size store with selections for adults and kids All the extras you need too like socks, cleaners, etc Free parking in large lot shared with other stores Just didn't smell so nice

Cool shoes good deals and big selection for your whole family. The store was organized and we were…read moreable to find what we were looking for quickly.

Kid shoes. That's what we go for. The kid grows out of them and destroys them so quickly I hate…read morebuying her expensive shoes. Buy one get one half off, and they light up. Always important for the kid. Don't plan on getting any help from the workers there. Every shoe they have is apparently already out, so if u can't find it in your size... oh well. In true cheap shoe fashion the lights die pretty quickly, return policy 45 days with receipt and only light wear and tear on the shoe. We'll continue to come for her shoes.

I purchased $80 work boots from here. I wored for three weeks and the soles on both shoes just fell…read moreoff. I contacted corporate but they have so far been unwilling to help. Do not buy as quality is very poor and they don't honor the warranty against manufacturers defects. See pics.

The website is for the streets. It's very difficult to navigate and has different prices listed,…read morebut when you try to checkout there's a higher price showing. The popular items are mostly out of every shoe size. Coupons are difficult to add and free shipping is a joke! Whoever is in charge of updating this website should be fired for incompetence. I tried to order 4 pair of shoes and the website froze up and wouldn't let me complete my order. It's a complete waste of time.

The sales associate Ciara helped me find everything I needed in the store. it made shopping for…read moreshoes a more enjoyable experience. 10/10 service. great deals as well.

We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

HORRIBLE! MANAGER IS A JOKE! You better hope they don't sell you defective shoes. I wanted to…read moreexchange them only and because they were slightly used they wouldn't allow it. The Nike Jordans were defective! I didn't even ask for my money. I had proof I had bought them 6 days ago. This was at the la cantera location. I stayed outside the store and told about 4 people that were going to go in about my experience and they decided to go elsewhere. I go to the mall often and will make it a point to do this every single time I go so others don't have to deal with this horrible service.

Went today 6/18/26 to pick up my order. Second time because torrid decided to split my order…read more Walked in, no one was around. I waited for about 5 min, the gal that came out of nowhere was very rude! Unfortunately, I didn't catch her name, she has black hair in her early 40s. This has been the second time she has been rude. She looked like she couldn't be bothered. As she is going to the back she tells me I get the 10% discount so I can look around and I kindly tell her I'm only getting my order and I thank her and she huff and puffs and leaves to the back. She comes waving/shaking the package yelling "here you go" didn't bother to check if it was the right items or offered me a bag. Thankfully, I stop and check myself and yup the order was incorrect. I go back and tell her and she just seems so angry and tells me to call customer service. I ask her if she has a number I can call and she angrily pulls out a binder and flips through the pages so angry. Gives me the number and just walks away. My husband tells her thank you and she say you're welcome is such a distasteful way. So now im stuck with this package and I go back to ask for a bag and she is nowhere to be seen. Mind you there are other customers shopping. Girls like that should not be in customer service. Now, I get we all have our days, but this one is just miserable. I'm a very polite/kind person. I've worked retail myself, but this is unacceptable. Do better Torrid! Save yourself the headache and do online only.

I work late due to my schedule. But I always see y'all close at 8pm which is perfect due to me…read moregetting out of work at 7pm. I hustle over here and doors always are locked @7:00pm and lights off. I used to work at a torrid and we NEVER closed before 8pm. We locked doors at 8pm. Makes no sense.

Went in looking for attire to attend a funeral and was greeted by Annette with a friendly and…read morepositive attitude. Annette was patient with me as I tend to take a while in making decisions but she was able to find me the perfect suit and shirt that I was looking for. The store recently changed over most all the staff and it was obvious that things have definitely changed for the better. Annette is professional, polite, patient, and offered me great customer service which is hard to find these days. Thanks again Annette for all your help!!! Steve the Greek!

First, full disclosure--I know nothing about clothing, other than it's what I put on every day and…read morethat's a very good thing, especially when I go outside the house! But I was fortunate to have a dear friend who really knows her stuff and the folks at DXL. Walking into the store was nothing special at first glance. We were greeted immediately by Jennifer, the Assistant Store Manager. This young lady knows her stuff. I was in the market for a suit, shirts, casual pants and a belt. We moved over into the suit area; Jennifer and my friend set to work. Like many men of my generation (early Baby Boomers), my esthetic taste is wanting, to say the least. But Jennifer had focused in on a couple of coats and I tried them on. Not perfect fits, so she called Irwin, the tailor. This gentleman took a look and shook his head--it just wasn't me. He poked around in the racks for a minute and came up with another choice. It was a perfect fit (this was without measuring me, it was all by eye)--"elegant," Irwin said. I must say, I agreed. And it was half price! The pants needed tailoring and Irwin started naming the things he was going to do to make them not only fit better but be more comfortable as well. This gentleman is a craftsman; they are few and far between nowadays. Meanwhile, my friend and Jennifer were busy finding the other things on my list. In and out of the dressing room--this one too large, that one too small. But finally everything was collected and tried on. Hey--this is hard work!!! All in all, this was an excellent experience; and I hate to shop for clothes (and most other things, actually). But thanks to my friend, Jennifer and Irwin, an hour and a half flew by without me noticing it. A stroll around the store revealed a large inventory and in sizes that would be difficult to find elsewhere. The quality of everything I saw was excellent and even though it's over 60 miles from my home in Kerrville, it's was well worth the trip. If, like me, you're a portly (don't you just love that word?) gentleman, DXL is the place to go. I found quality, kindness, attention to detail, and putting the customer first. And friends, it just doesn't get any better than that!

Shopping for jeans isn't the easiest of tasks so I decided to stop by the store to try on a pair…read morethat caught my eye online. There weren't very many people in the store yet I had to look for an employee to ask for help. The young lady I found was steaming clothes and was clearly surprised that I asked her for assistance. There was a woman leaning against the checkout counter whom she informed she'd be going to the back to get my jeans. That woman was standing there reading and didn't even bother to look up. Instead, she gave an approving nod. Hmmm...no greeting upon entry, difficult to find an employee to help and let's not forget the employee who couldn't be so bothered, seems like customer service is not a top priority of this BR location. I put the jeans back and decided to take my money elsewhere.

The store was not overly packed with people and customers and staff were all practicing Covid…read moreprotocols (wearing masks and staying 6 feet). Mostly all sizes were stocked on selves or the staff would find it in the back. Didn't witness any Karens or Kens from Trumps parade of mask less MAGA idiots. So all good.