I am not rating the doctor (I never got a chance to meet with him), but the front end staff…read moremanaging the practice itself is third rate. I thought a concierge service would be a good option, so completed all the forms online and was notified via email that I was approved as a client, and to contact the office to schedule my appointment. Since I was in town the following week, I left a voicemail to request an appointment that following week. I received a voicemail back sometime later advising that they can't set up that appointment until June (it's early April at this point, mind you). Well, to me that's not a concierge service, so I emailed to advise that I was not interested in proceeding with the service/process, and to please cancel my application and also confirm that I would be refunded for any charges. Crickets. I resent the email two days later, and five days after THAT someone from their office (unsigned email) advised that I can call Jan to confirm the service was canceled. I replied to request they simply confirm the cancelation via email, and Jan did so a day later. In my experience, every interaction with the front office was painful. It seems as though they have no processes at all and there's just constant 'dropping the ball'. In the defense of the doctor himself, he WAS immediately responsive when I did loop him in on my emailed cancelation request, but the rest of the team doesn't live up to that or what's written on their website. This doctor may be fine, but the staff are a letdown and I'm now looking for another PCP!

I am very disappointed in TrueMedicine Trophy Club. I heard such great things about the Dr.'s so I…read morebooked an appointment and waited 4 months because of the great things I heard. I had medical records transferred from my prior Dr.'s in California and awaited my appointment. Leading up to the day I never received a confirmation call, a call about blood work or any communication. I had a feeling something was not right. And then at 7:30am the morning of my appointment the office called me saying that the Dr. was not going to be in that day and they had to cancel and would call me back to reschedule. And here it is almost a month later and I have yet to get a call. I was talking to my friend who referred me and she actually went to her appointment the day before mine only to find that the office door was locked!! And nobody called her. The Dr.'s may be great but an office that is so mis-managed and doesn't care that people need care is unacceptable. Now I am well over my one year physical and have to go back to finding another physician. TrueMedicine - either shut your doors in this location or be attentive to your patients.

My visit was to get test results. Dr Sharaf was very clear explaining the results. She also…read moreexplained that I should see a specialist for a second opinion. She is very thorough and answers any questions I have. My experience at her office is a very friendly professional staff which makes you feel comfortable and important. I highly recommend her to everyone, love her and her staff. Carolyn M.

Dr Sharaf is a really caring and good doctor. I will say that she will tell you what you need to…read morehear about your health care. This isn't to say it's what you want to hear, but that you should hear. But even with having to be a little tough at times with patients like me that is afraid of getting blood drawn, she still makes me glad she is my doctor. Because she will make sure that both her and her wonderful staff will not let me forget what lab tests I need done. I saw a different GP in Southlake before coming to see Dr Sharif and it's because of this other doctor that I know I'm lucky that Dr Sharif is on my side. The other doctor didn't care at all what happened to me during one of the most stressful times in my life. The other doctor didn't want the complicated patients. But Dr Sharif doesn't seem to shy away from patients that may be hurting both physically and mentally. Anyway, Dr Sharif is by far the best GP/Internist I've found in the area. Thank you Dr Sharif and staff for being there for me during both the good times and bad. Stay safe and healthy during these unusual times. :)

I am trying to be a grown person, doing grown people things, so I finally decided to find a doctor…read more And not because I was dying or broken, but to establish a history and find someone who will care about things like my potassium levels. I didn't even know I had a potassium level. I decided on this location purely because it is close to where I live and I am trying not to give myself excuses to bail. I swear I am not afraid of doctors. I found Dr. Robinson on my insurance website. I could book my appointment, fill out my paperwork before I came in, everything was easy peasy. I didn't have to wait long before I was taken back and everyone was very friendly. It wasn't long before Dr. Robinson came in and sat down for a chat. I was shocked. She wanted to go over all my history. Like, all of it. She checked all my vitals and did her doctorly things. I don't know that I have ever spent that much time with a doc, or I should say I don't know that a doctor has every spent that much time with ME. I even agreed to a tetanus shot, and got a sucker. Because I'm brave. I didn't know I was going to be giving up blood and had had a coffee, so I had to come back two days later to give it up. The nurse I had seen previously saw me waiting and stopped by to say hello. All in all it was a lovely experience and I promise I will come back.

If you're looking for incompetence, this is the right place for you. No quality of care, good luck…read moregetting in touch with a medical professional, long wait times. We had to move practices after misdiagnosis and complete lack of concern or accountability.

I have been a patient of Dr. Robin Hall since April 2012. Having been a health advocate for most of…read moremy adult life, I became frustrated by the traditional doctor that would only address an illness, once you had it. Dr. Hall's approach is to advise and treat you to prevent illnesses and will allow you to improve and extend your life. Her process and care are probably something that you never experienced or knew existed. Her annual physicals include extensive blood analysis to identify hidden issues that can be corrected before they become a problem. Her specialty is heart health, but she is well versed, educated and certified in many areas of adult human physiology, and medicine. Her staff and office personnel are very pleasant, well trained, and efficiently organized. You will never wait longer than five minutes to see the doctor once you arrive for an appointment. Also, never once was I not able to book a same day appointment. This is one great benefit of having a Concierge Membership. Regarding results, I just completed my eighth year of her care and physicals. Due to her consultations and advice, my recent health report is the best it has ever been. It has been a journey, but well worth it. Her tests have allowed me to balance my body's nutrients, vitamins, pharmaceuticals, exercise, etc. to the point that my arterial age indicator is fifteen years younger than my actual age of sixty-nine years old. You only get to live once! May as well make it a long, healthy, and enjoyable one. Ron R. Southlake, TX

Friendly, professional and helpful staff. Dr. Hall's methods are highly effective and her staff is…read morevery responsive to all needs. Recommended highly.

Dr. Berutti is one of the most professional anti-aging…read moredoctors within her field. She's highly intelligent, caring, with top customer service and has the upmost integrity in all aspects of her practice. The best in her field! If only more doctors could be like her.!

I started going to Dr Berutti about 10 years ago when I moved to Texas. If you're a female, you…read moreneed her. She is a very thorough doctor watching all aspects of your health. I am a 72-year-old healthy woman that has more energy than many people half my age, because of Dr Berutti. I have specialists for all parts of the body, GI, heart, etc., but Dr Berutti is the one that I run everything by. She looks for healthy alternatives. I've been extremely pleased with her care and service. Thank you, Dr Berutti.

If I could give this office and the ENTIRE staff negative stars, I would!…read more Every bad review you read about this clinic is ABSOLUTELY TRUE! Believe it. The staff truly do not care about their jobs and are not held to any level of accountability. My mom is a patient there and I have been monitoring her care for months. Every interaction with this office and the doctor have been repulsive. I wish they'd treat every patient like they were dealing with a family member. Not only do they not answer the phone, practically ever.. when they do, they get 80% of everything wrong. They made such a huge mistake that could have been life threatening for her and as of today, they have yet to make it right. STAY FAR AWAY!

This clinic is worst in dealing with the patient. They will let you feel that you are not important…read moreand don't even care! They will say just to go find another provider. Their front end people need to be people oriented. We been staying here because of Doc Del Rosario and he is no longer there there service getting more worst! TIME TO FIND NEW PROVIDER!

I have to write this so that readers are not unduly swayed by one person who apparently has never…read morebeen to a doctor's office before. Trophy Club Family Medicine has been my GP office for the last 4 years, and while they have certainly gone through their hiccups in terms of billing, they are a top notch GP office. They have a clean and orderly waiting area which, aside from winter months, is very comfortable. Yes, they are located in what would be termed a strip mall, but to infer that the quality can be gleaned by this fact is laughable. The office is located in a very clean shopping center in the Roanoke/Trophy Club area, which is very nice. Furthermore, the service and responsiveness of the staff has always been excellent. While sometimes a wait is incurred, this is to be expected, and I would expect nothing less at a doctor's office. If my doctor needs to spend an additional minute with his last patient while I wait, so be it. I would hope for the same courtesy and attention myself. I, too, have had my share off slight billing issues with this office, but many of them came during a billing software transition period, and none created much of a hassle at all. A quick phone call is all that is needed to resolve most problems that arise. Conclusion - Trophy Club Family Medicine is a great GP office, and one that I will continue to use, at least until Congress decides that they know how to better run a health care system than the American market does.

Won't go to another doctor only Dr David Yi He takes a long…read moretime analyzing the issues and forms a comprehensive plan