Took amazing care of our family! They were kind, thorough and professional. We highly recommend!read more

I had someone come out for detection and removal services about a week ago. In the moment, I was…read morethrilled because not only did it feel thorough but I was comfortable because this company has a "100% guarantee." Unfortunately I found more lice in all 3 of my daughters hair roughly 2 weeks after our appointment. No problem, right!? This company has a 100% guarantee... WRONG! Apparently there is only a guarantee if a follow up appointment is booked the day of the original appointment. 1) I wish I knew this little caveat to the guarantee, and 2) why in the world would I book a follow up appointment on the day of my original appointment? I expected the problem to be solved right then and there. Given the problem wasn't taken care of the original visit, and this company had thrown a loophole in their guarantee policy, they deserve nothing more than 1 star. Do better.

Responsive, knowledgeable and effective. We've used Ray a couple of times when my kids got lice and…read moreyou want someone who will come right away, tell you exactly what to do, and not upsell you on products. Highly recommend.

Ray was a lifesaver when I recently discovered both of my children had a case of lice. He was…read moreaccommodating, punctual, and incredibly informative which helped me realize things weren't as bad as they seemed. He left some products and clear follow up instructions for our household. One of the children is a toddler and he was patient and gentle as he worked on her hair. Highly recommend Ray!

My first grader had an itchy head at 3:30pm on a Saturday, looked like lice eggs in Google image,…read morecue the panicked search for someone who can treat my kid today, Lice Removal Clinic in Castro Valley for the win! Started texting, they were able to fit us in same day, were were there by 4:30 for treatment. The air dry treatment was easy, the comb out was thorough (and hard to endure, very glad I wasn't trying to do it myself at home), the leave in oil treatment was unexpected. After we arrived I saw the advice to wear an old shirt - that is true! Anyone getting treated will get oil on their shirt and it will leave a grease stain. Expensive but worth it, and didn't seem more expensive than the other people I found on Yelp who charge by the hour to come to your home.

Expensive, but took care of lice on 5 of us in a few hours. Very knowledgeable and kind staff.read more

I called three different places and left voice mails before calling Marie of Catcher's Nitz. She…read morepicked up the phone right away and within 30 minutes she was at my house. She was so sweet and very professional. She talked us through how to decontaminate the house and how to prevent a recurrence. She even came back a couple hours later when I wanted her to check out my other two daughters. She actually managed to turn a lousy situation (pun completely intended) into an almost pleasant experience! I cannot recommend her highly enough. By the way I only ever got a call back from one of the other places I called. And that was several hours after Marie left.

I called Marie and she came over about two hours later, after seeing another client. She checked…read moreall of our hair and then put on a homeopathic mix of oils to take care of things. She's thorough. We've used a service before (in Brooklyn) that was awesome. Marie is fantastic, too. She will look through your hair dry, then put on the oils. She got all the nits I'd missed (phew!). Leave them on for 45 minutes or so, rinse, done. It was very helpful having her come to us, so brownie points for home visit! (Sylvie and Marie are either sisters or cousins, I can't remember, but they run Catcher's Nitz together.)

We Love Dr. Bhullar. She is so great and personable with us and both our 2 year old and 4 month…read moreold. We used to see Dr. Lembach who is amazing as well but she transitioned to only the Pleasanton location which is harder to go to with two little ones. As soon as we met Dr. Bhullar we were so happy to have her in our Livermore location. She is great with responding promptly with medical questions as well!

They were supper professional and kind with the kids and answered all of our questions. Everything…read morewas taken care of quickly and we felt very relieved to have come to NitPixies.

This place is amazing, friendly staff would definitely recommend. I appreciate Ria as she made me…read morefeel comfortable throughout the process!

Our first time dealing with lice and we were glad to have called Jessica. I wanted my family…read morechecked and treated immediately once we found out one of my kids might have lice. Jessica was quick to respond and was able to schedule Ryn to come within an hour or so of me reaching out. Ryn was awesome - super personable and so considerate. I learned a bunch from her about these pesky bugs! We were thoroughly treated and Ryn talked through the follow up oil and what to keep in mind as we cleaned up all the things in the house. What started as a stressful day ended with a lot of relief. Thank you Jessica and Ryn!

Ryn did not just come to our house to take care of our life, but she also taught us so much about…read morethe aftercare and how we get our Household back to running minus these tiny vampires.

This review is way long overdue - apologies folks!…read more I first went to scope out this senior living facility last year around May with a friend who needed support navigating an emotional chapter in her life. Right off the bat I noticed the space was very cosy, inviting, warm, and most importantly for me: CLEAN! I took a good handful of photos so please browse through... The staff seemed genuinely friendly and caring, which is so crucial in this space, but from what I hear from others more of a rare trait to find (which is heartbreaking). There were a handful of folks relaxing in the TV room, and they seemed to look quite content, but I know the upper management strives to get more of a variety of activities in the facility that involve the local community, which is always a massive plus. If you're looking for a space that will help take care of your elders as if they were your own, do yourself a huge favor and check this community out!

I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and…read morecompassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.